This document outlines a guarantee mechanism for valves supplied under a water projects contract. It defines guarantees and warranties, and establishes procedures for claims and remedies. The guarantee applies to valves and other materials from manufacturers for over one year. It details claim procedures, response times, and defines major and minor faults. The mechanism aims to replace or repair faulty materials after the contractor's maintenance period and is agreed upon by the client, supplier, and manufacturer.

1. Done By
Mawia Abderahman
Senior Projects Engineer
Water Projects Departments
Projects Division AADC
In Projects Construction

2. GUARANTEE & WARRANTEE :
 Guarantee is always given by manufacturer while warranty is
given by retail seller or distributors.
 Guarantee is always free while warrantee attract charges as
insurance policy.
 A guarantee is a commitment to replace the whole product
or defected part of the product in a fixed period, while
warranty look for repairing of item within a validity period.

3. GUARANTEE MECHANISM APPLICATION &
PARTNERS:
*Guarantee Mechanism Applied for all material that
having a guarantee of more than one years.
*Guarantee Mechanism Partners are the
manufacturers, suppliers & Client end user.
Guarantee period shall be counted from PAC date,
this should be stated clearly in the certificate.
*Guarantee Mechanism Should be agreed &endorsed
by the concerned Department for all types of valves,
since Project liability is valid only for one year
maintenance period after PAC issuance.

4. GUARANTEE MECHANISM & SERVICE MANUAL
*Service manual (O&M manuals) should be part of the
material submittal at the start of the contract which
lead to save the time consuming by the contractors
after the completion of work, service manuals should
be linked with the guarantee mechanism and shall
adhere and explain clearly the followings:

5. 1. CORRECTIVE ACTION:
Manufacturer should assure that the material under
guarantee which was installed and commissioned
satisfactory by the contractor,
shall bring the expected future performance during
operation period in line with the quality plan approved.
(Common faults to be provided in details).

6. 2. PREVENTIVE ACTION:
Manufacturer should assure the reducing of probability of negative
consequence such as common faults that expected to arise in
order to prevent any defect during operation period (detailed
methodology should be attached with the service manual).
3. Defect and Repair:
Upon discovery of any defect during operation & within the
guarantee period the manufacturer should identified and
analyzed the defect, with a recommendation to either repair the
defect or completely replace the component within agreed
period.

7. O & M MANUAL & MATERIAL LISTS:
Service manual should inclusive of tables that showing material
list for each item with its unique serial number, date of
installation, location, coordinates, diameter, suppliers &
Manufacturers (names of representative, contact address,
telephone number, e-mail etc…

8. CASE STUDY FOR GUARANTEE MECHANISM
 Example of Guarantee Mechanism of
Valves in Water Network in Al Ain Region

10. GUARANTEE MECHANISM & MINOR FAULTS:
If agreed by all parties (Client, Supplier & Manufacture), that
once the training of Client staff by manufacturer for trouble
shootings conducted successfully, then for minor faults
arises during operation, Client staff can carry the repair
work, these repair work of the minor faults should not
affect any terms & condition that stated on the guarantee
certificate, this should be addressed clearly in the
guarantee mechanism.

11. * THE PURPOSE OF THE GUARANTEE MECHANISM IS TO REPLACE/REPAIR
FAULTY MATERIAL AFTER CONTRACTOR’S MAINTENANCE PERIOD (THE MECHANISM
SHALL BE BETWEEN CLIENT, SUPPLIER & MANUFACTURER AND SHALL BE APPLIED
TO THE FOLLOWING MATERIAL:
Mechanical
Electrical &
I & C
F.M.
F.C.V
B.V
G.V & A.V.
Strainer
Batteries
Battery Charger
R.T.U
A.O
I.O
A.I
Energy Meter
Pressure
Transmitter
ITEMS UNDER GUARANTEE :

12. NAMES OF MANUFACTURERS & SUPPLIER FOR
MATERIAL SUPPLIED UNDER CONTRACT A-4314.1
Sl. No.
Item Manufacturer Supplier
1
Gate & Air Valves Duker (Germany) Mirjana
2
Butterfly Valve Duker (Germany) Mirjana
3
Flow Control Valve Nencini (Italy) Mirjana
4
Flow Meter Endress + Hauser (Switzerland) Descon
5
Pressure Transmitter Endress + Hauser DESCON
6
Strainer Kaysafe (UK) Midland
7
Flange Adapter Helden (UK) Midland

13. Sl. No. Item Manufacture Supplier
1 RTU
ABB ABB
2 I/O Master
ABB ABB
3 Analog Output
ABB ABB
4 Analog Input
ABB ABB
5
Battery SAFT Genfocus
6 Charger
AEES Genfocus
7 Energy Meter
Elster ABB

14. A : GUARANTEE MECHANISM
FOR FCV, BV, GV & AV:
Client must adhere to the following procedure in
order to make a claim under this guarantee.
1.1 Client must present a written claim to
Manufacturer via local supplier, within a maximum
period of 30 days after discovering a defect.
1.2. Client must use reasonable diligence to include
:in the written claim all of the following
1.0 Guarantee Claim Procedures

15. a) Adequate description of the claim defect(s).
b) Identification of valve serial number.
c) Exact valve size.
d) Date valve was installed.
e) Date of the defect discovery.
f) Location of the valve.
g) In case of new valve taken from client store. please state how
long this valve has been stored.

16. AFTER RECEIVING A VALID CLAIM, MANUFACTURER OR SUPPLIER WILL,
AT ITS OPTION, EITHER:
(A) ADVISE CLIENT STAFF OF THE CORRECTIVE ACTION (IF APPLICABLE
WITHOUT AFFECTING THE GUARANTEE).
(B) REPAIR THE PRODUCT, OR
(C) PROVIDE A REPLACEMENT PRODUCT (OR PART, AS APPROPRIATE) OF
LIKE KIND AND DESIGN.
REMEDIES:2.0

17. 3.0 GUARANTEE MECHANISM BETWEEN AADC, SUPPLIER
{MIRJANA} & MANUFACTURER {DUKER OR NENCINI}
1) Local supplier to supply freely to client one spool piece for each size of valves
supplied under each contract to be used as a replacement of valves of major faults.
2) For major fault client will remove the valve immediately, install spool piece and
send their claim report to Manufacturer via their Local supplier as (written claims
described in point number 1.1 of this mechanism. Local supplier will collect the valve
from client.
3) For minor fault client to send only fault report to manufacturer via local supplier,
within one week of receiving client report, Manufacturer via local supplier should
check the report and advise client on minor repair to be carried by client , without
affecting the Guarantee terms & conditions, If the fault still not rectified, then
Manufacturer/Supplier either to send an expert to carry the repair of the valve at site,
or advise client to replace the valve by spool piece and send it via local supplier
(as mentioned on point 2 above)

18. 3.0 GUARANTEE MECHANISM BETWEEN AADC, SUPPLIER
{MIRJANA} & MANUFACTURER {DUKER OR NENCINI}
4) Minor faults must be confirmed by the supplier/manufacturer
5) Manufacturer to check/analyze the valve and send quality report to
client with their decision within two weeks.
6) If the report (from point 5 ) approves the specific fault is covered
by Guarantee, then manufacturer to replace the valve . Order
acknowledgement will be sent to supplier / client within 2 weeks from
the date of receiving client quality report and the valve should be
supplied within maximum period of 4 weeks from receiving of client
claim report by the supplier (cost of removal and installation carried
by client will be borne by supplier/manufacturer.
7) If the report approves the specific fault is NOT covered by
guarantee, No replacement will be done. Just to report to client
and supplier within 2 weeks.

19. 4.0: TERMS AND CONDITIONS:
4.1: Priority of the certificate of the Guarantee:
The terms of this Guarantee mechanism does not supersedes
any contract or Guarantee terms and
conditions.
*. In case of any contradiction between this Guarantee
mechanism and other documents and/or contracts between
client and the Manufacturer/supplier, the contract and/or the
guarantee shall prevail.
•Sales agreement signed between bin Ham and supplier/manufacturer and services on the
……...

20. 4.2: LIMITATIONS:
This Guarantee mechanism provides coverage only to client
project with respect to Guarantee terms and Condition by
supplier/manufacturer.
4.3 : Modifications and policy change:
Any change in this mechanism shall be agreed on it
by Manufacturer, Supplier and Client when ever
something arising or affect the terms & condition after
giving three months advance notice..

21. For (Manufacturer)
On …….
In Abu-Dhabi UAE
For (Local supplier)
On …….
In Abu-Dhabi UAE
For (Client)
On ……..
In Abu-Dhabi UAE
By : By : By :
Technical sales
Manager
Managing Director Concerned Department

22. THANK YOU