Growth Strategy for Hero Mindmine - Corporate Training & Development arm of Hero Group

1. STRATEGY 2025
Market Analysis + Competition Benchmarking

2. Business Drivers
Growing demand of capability building among employees for career resiliency
Highly dynamic market requirements & end customer needs
Reskilling as a medium to retain critical talent promoting loyalty
Lack of employer sponsored Higher Education schemes
Ease of Access : Bespoke programs for discrete audiences
Challenges
Huge investments in IT Infra & content for the shift to digital learning
Highly fragmented market with presence of organised & unorganised players
Requires continuous Capex flow & time to close skill gaps in changing market
Limited specialised courses & partnership with Universities is desired
Lack of skilled trainers who drive an engaging learning culture
FAST FACTS
20+
Years of Experience
Key Services
Learning Strategy & Deployment Performance Consulting Content Development Assessment Centres
Core Competency
Impact Audits On Job coaching Training need analysis & Role analysis Customised Content creation Pre-training activities Training Delivery
300+
Training Modules
16+
Regional Languages
120+
Programs
2.8Mn+
Learners
20+
Cities (APAC – India)
Strategy Award’19
Institute for Competitiveness
HERO MINDMINE – Search of Quantum leap
Mindmine, one of the India’s premier organizations in the space of business and people transformation, is discovering options to define a
sustainable long-term growth strategy leveraging on existing capabilities as well as exploring new business build areas

3. High Growth potential of the Corporate Training Market
Global Corporate Training market was estimated to be $ 370.3Bn in 2019 and
is expected to grow by $52.7Bn in the period 2020-24 at a CAGR of 10%
Shift in Learning modes from ILT to Online
Organisations are increasingly spending more on Online L&D
facilitating in remote work enablement
Evolution in Corporate Training Space with Digital
New age technologies like Data Analytics, AI/ML, Cloud & Blockchain are
some of the most sought after Hard skills
Skill Building - more Business aligned than ever
As per McKinsey, Organizations are likely to cite skill building as an effective
way to close skill gaps & role disruptions in the 5 years than hiring
Increased engagement of employees at Reskilling &
Upskilling Platforms in COVID era
As per LinkedIn, Learning
platform witnessed an
increase in engagement by
44% and 53% more hours of
online training content
viewing, resulting to 365%
increase in content creation
Identifying the Skill gaps and aligning the training programs
should be the L&D Strategy
As per McKinsey in 2020, 43% of employees are already facing skill gaps
with respect to the current demand of Skill levels
Training & Consulting services – Market with high growth potential & opportunities
Integrating learning & development into the business with a strategic fit is the most effective way to enhance career resiliency, workplace
adaptability, employee satisfaction and loyalty

4. Scale (Trained so far) 2.8Mn+ NA 1.80Mn+ 1Mn+
Services
Learning strategy & consulting, Content
development and assessment centres
Advisory, Content Development, Learning
Administration, Trainings & Source Train Hire
Training process outsourcing, learning &
assessment centre and source hire train
Professional training services in Soft
skills & Behaviour training
# Trainers 250+ 2500+ (CLG) 2700+ 400+
Client Portfolio 200+ NA 400+ 360+
Strengths / USP Strong brand & multi-industry association
DigiNxt – courses on sunrise areas
(Big data, Web, DevOps, IoT, Enterprise applications…)
Centum LearnPro – LMS Platform Soft skills & Behaviour training
Mode of delivery ILT, Outbound and Blended ILT, Outbound, Blended, Virtual ILT, Outbound, Blended, Virtual ILT, Outbound, Blended, Virtual
Geo Presence India & APAC US, EU & Australia (for Corporate learning) India & Africa (15+) India
Awards &
Recognitions
Institute for Competitiveness – Strategy
award, 2019
Top 20 Global Training Outsourcing Companies
for 12 consecutive years by Training Industry
‘Best Blended Learning Program’ by
Brandon Hall in 2019
Forbes 40 Education Evangelists in
India
Business Build Areas
(Mindmine)
Training Process Outsourcing | Virtual Learning | Managed Learning Management System (LMS) | IT & Digital Technology Training
GLOBAL LEADERS
Content Development Training Outsourcing Assessment & Evaluation
COMPETITION SYNTHESIS
Competition benchmarking of the 3 leading players in Indian corporate L&D market across 8 broad categories reveals 4 Business Build
Areas to focus for Mindmine

5. Transition to Digital Delivery
(e-Learning & Web based)
Module on Digital Technologies
Learning as a Service (LaaS) for
Corporates
School of Specialization
Business Objective
Address evolving demand of Digital
Revolution through thoughtfully
curated programs on Analytics, IoT,
AI/ML, Automation, Blockchain, etc.
Enable Training-on-the-Go through
virtual workshops, webinars & e-
Learning owing to the global Work from
Home protocol
Symbiotic relationship with BML
Munjal University, empowering
employees with Functional & Domain
expertise
Carve-out of HRO landscape through
integration of Consulting led-LaaS in
Hero Management Services (BPO)
Outcomes/Benefits
• Addition of new Capability in high
growth potential space
• Can be used for Internal training in
BPO Unit as well
• Reduced cost (Trainer’s payout, travel and
other expenses)
• Training-on-the-Go - Off the Shelf
content
• Increased Credibility through
certifications
• Wide gamut of ultra short domain
intensive specialisations (Finance,
Project Management, SCM, etc.)
• Exposure to new Business Area –
HRO
• Opportunity to cross-sell & Up-sell
LaaS proposition to BPO Client base
Complexity Involved Medium Low High
(Association with BMLM-U)
High
(Association with BPO Unit)
Adoption Limitations /
Challenges
Limited or no presence in digital L&D
– practice heads of BPO units can be
explored as trainers
Availability of Technology platform and
content development for e-modules
Curation of curriculum and
procurement of affiliations &
accreditations
Availability of Case studies & optimum
pricing model is critical
Benchmark
(Peer Set)
NIIT, Centum Learning NIIT, Centum, Work Better
EY Learning Solutions
KPMG Learning Academy
NIIT Training Outsourcing
Centum Training Outsourcing
4 BIG BETS for STRATEGY 2025
4 BIG BETS focuses on building capability across high potential business areas through forward and backward integration of services by
leveraging extensively on partner ecosystem with limited impact on Capex

6. Focus on High Potential &
Low hanging fruits
Embrace Partner ecosystem to impart
Functional & deep Domain learning
Learning-as-a-Service
Integration with Hero Management Service
(BPO) under HRO for Training Process
Outsourcing opportunities
A (<1Yr) B (1-3Yr) C (3-5Yr)
STEP A
“CORE BUSINESS GROWTH”
• Shift to e-Learning module
Transition from ILT & Blended mode of learning to
Web based delivery due to the increased remote
work setup and training-on-the-go enablement
• Module on Digital Technologies
Introduction of training modules on New age
technologies (Analytics, IoT, Enterprise Apps,
AI/ML, Automation, Blockchain, BI, AR, etc.) –
practice heads of BPO units can be explored as trainers
STEP B
“BACKWARD INTEGRATION”
Develop and facilitate employees with wide spectrum
of short term specialisation/certification courses in
collaboration with BML Munjal University to cater the
functional skill demands of employees
(FP&A, Financial Modelling, Project Management, SCM, etc.)
STEP C
“FORWARD INTEGRATION”
• Explore Training Outsourcing opportunities in HRO
landscape through integration of Learning-as-a-Service
among the Client ecosystem of Hero Management
Services (BPO) with consulting led approach
• Leverage L&D expertise, Industry relations and Case
studies to garner Mind, Market and Wallet share
STRATEGY 2025
STEP A-B-C defines the roadmap for the staggered deployment of 4 Big Bets in a period of 5 years, enabling sustainable growth in mind,
wallet and market share

7. Sources
• LinkedIn Workplace Learning Report (2020) - https://learning.linkedin.com/resources/workplace-learning-report
• McKinsey - https://www.mckinsey.com/business-functions/organization/our-insights/beyond-hiring-how-companies-are-reskilling-to-address-talent-gaps
• Grant Thornton L&D at Workplace : http://gtw3.grantthornton.in/assets/Learning_and_Development_at_workplace-Changing_Paradigms_and_Emerging_Trends.pdf.pdf
• McKinsey - https://www.mckinsey.com/business-functions/mckinsey-accelerate/our-insights/adapting-workplace-learning-in-the-time-of-coronavirus
• Business Standard - https://www.business-standard.com/article/economy-policy/most-indian-employees-feel-upskilling-necessary-to-stay-in-job-survey-120092301480_1.html
• Technavio Corporate Training Market (2020-24) - https://www.technavio.com/report/corporate-training-market-industry-analysis
Market Opportunities
Transition from ILT and blended mode of Learning to Online Mode
Growing demand for Functional & Technology training due to the growing
Digital Transformation
Change in employee perception towards Skill building from a mere “Must-do”
activity to a “Career aligned” & “Business focused” parameter, driving
employee satisfaction
L&D strategy is more business aligned, reskilling of employees is likely to be
the most preferred option in next 5 years than hiring among corporates
Action plan
Switching to Digital Delivery model enabling anytime Learning in the global Work from
Home protocol
Introduction of learning modules on Digital technologies (Big data, AI/ML, IoT, Enterprise
Apps, DevOps, Cloud, Automation, etc.) to cater the growing demand
School of Specialisation in collaboration with BML Munjal University facilitating short term
highly specialised courses across engineering & management space
Integration of Consulting led-LaaS in HRO services of BPO unit for enhanced carve out
opportunities among the existing as well as new client base of Hero Management Services
TRANSFORMATION in the culture of LEARNING
Need-Gap analysis considering competition offering and market trends reveal 4 broad action plans for a long-term sustainable growth

9. THANK YOU