Evolution of a corporate university tiffany thulien brown


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Align 2010
Tiffany Thulien-Brown, McCain Foods

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  • Increased reach Universal access to training for all McCain employees, globally Provides development opportunities for some who wouldn’t have them otherwise Reduced training costs Consider the cost of seminars, travel and accommodations, printing and distribution, cost of time away from work, etc. eLearning negates many of those expenses. Consistency All learners receive the same message For custom, build once and deploy to all, “The McCain Way”. Efficiency and speed of delivery Training for timely programs can be delivered almost instantly Accountability and compliance McCain can track learner completions, etc.
  • Evolution of a corporate university tiffany thulien brown

    1. 1. Evolution of a Corporate University Tiffany Thulien-Brown McCain Foods Limited
    2. 2. <ul><li>Who is McCain? </li></ul><ul><li>Why a Global Learning Centre? </li></ul><ul><li>History of McCain Learning Centre </li></ul><ul><li>Key objectives </li></ul><ul><li>Evolution of a Corporate University </li></ul>Agenda
    3. 4. Who is McCain? <ul><li>Founded in Florenceville New Brunswick, Canada in 1957 </li></ul><ul><li>Privately-owned, leader in the frozen food industry </li></ul><ul><li>6 Billion Dollar Global Company </li></ul><ul><li>Worlds Largest producer of frozen potato products </li></ul><ul><li>(1/3 of the french fries produced) </li></ul><ul><li>Operate in 110 countries </li></ul>
    4. 5. Why a Global Learning Centre? <ul><li>Life long learning is the key to attracting and retaining </li></ul><ul><li>Branding learning under one umbrella to create alignment </li></ul><ul><li>Sharing best practices and driving a common learning agenda will be cost effective and drive </li></ul><ul><li>Significant cultural benefits </li></ul><ul><li>Ownership of Programs </li></ul><ul><li>We need to leverage our size and strength </li></ul>
    5. 6. MLC Purpose <ul><li>Establish common principles & standards </li></ul><ul><li>High tech and high touch </li></ul><ul><li>Focus on developing strategic capabilities </li></ul><ul><li>Align business strategy </li></ul><ul><li>Deliver powerful performance outcomes </li></ul><ul><li>Create a competitive advantage </li></ul>
    6. 7. History of Learning at McCain US McCain Australia Europe GB/SA Canada
    7. 8. MLC – Launched July 2005 US GB/SA McCain Learning Centre Australia Canada Europe
    8. 9. Mission McCain Learning Centre The MLC provides the tools for all employees to continuously learn and grow, achieving excellence in every job every day, making McCain the preferred choice in all our markets.
    9. 10. Lessons Learned <ul><li>Appoint a “Board” for McCain Learning Centre </li></ul><ul><li>A bricks and mortar approach does not make sense for McCain: </li></ul><ul><ul><li>Distributed workforce and global reach </li></ul></ul><ul><ul><li>Invest dollars in development not buildings </li></ul></ul><ul><ul><li>Leverage technology </li></ul></ul><ul><li>Develop external strategic partnerships </li></ul><ul><li>Employ a “leaders as teachers” model </li></ul>
    10. 11. Key Objectives <ul><li>Leading Growth Expectations </li></ul><ul><li>Global Performance Excellence Program (PEP) </li></ul><ul><li>Leadership Development </li></ul><ul><li>Sales Development – Key Account </li></ul><ul><li>Marketing Development </li></ul><ul><li>Elearning </li></ul>
    11. 12. Why e-Learning? <ul><li>Increased reach </li></ul><ul><li>Reduced training costs </li></ul><ul><li>Consistency </li></ul><ul><li>Efficiency and speed of delivery </li></ul><ul><li>Accountability and compliance </li></ul>
    12. 13. Our e-Learning Mandate? <ul><ul><li>Effective </li></ul></ul><ul><ul><li>High quality </li></ul></ul><ul><ul><li>E-learning </li></ul></ul><ul><ul><li>McCain learners </li></ul></ul><ul><ul><li>“ all over the world” </li></ul></ul>
    13. 14. It’s Simply Really… Library Content Custom Content Streaming Media LMS Learner Admin
    14. 15. e-Learning Admin Support <ul><li>eLearning Administrators </li></ul><ul><li>Communities of Practice </li></ul><ul><li>Toolkits Administrators </li></ul><ul><li>Webinar Series </li></ul>
    15. 16. Library Content Custom Content Streaming Media Admin LMS Learner
    16. 17. <ul><li>Challenges … </li></ul><ul><li>Poor bandwidth in some areas </li></ul><ul><li>Multiple languages and cultures </li></ul><ul><li>Lack of computer access </li></ul><ul><li>Low literacy in plants </li></ul><ul><li>Resistance to change </li></ul>
    17. 18. Our Plant-level learners <ul><li>Line Workers </li></ul><ul><ul><li>Low computer literacy (some have never used a computer) </li></ul></ul><ul><ul><li>Low literacy, some have difficulty reading </li></ul></ul><ul><ul><li>Work in shifts … clock in, clock out, break time is important to them </li></ul></ul><ul><ul><li>Time off the line is lost productivity. </li></ul></ul><ul><li>Multi-Cultural / Language Barrier </li></ul><ul><li>Resistance </li></ul><ul><ul><li>Suspicious of mandated training </li></ul></ul><ul><ul><li>“ What’s in it for me?” </li></ul></ul><ul><ul><li>Managers – “I’m losing productivity” </li></ul></ul>
    18. 19. <ul><li>SkillSoft library courses (Business and IT Skills) </li></ul><ul><li>Supports custom content (AICC and SCORM) </li></ul><ul><li>Classroom tracking capabilities </li></ul><ul><li>Printable certificates, reporting, and other mainstream functionality </li></ul><ul><li>Administration conducted by regional admins located all over the world </li></ul>LMS
    19. 20. Custom Content Programs <ul><li>Lockout Tagout </li></ul><ul><li>Slips, Trips, and Falls </li></ul><ul><li>Manual Handling </li></ul><ul><li>Personal Protective Gear </li></ul><ul><li>Emergency Response </li></ul><ul><li>Confined Spaces </li></ul><ul><li>Forklift Safety </li></ul>
    20. 21. Custom Content Programs <ul><li>Allergen Control </li></ul><ul><li>GMPs and You </li></ul><ul><li>HACCP – It’s a Critical Point </li></ul><ul><li>Traceability and Recall </li></ul><ul><li>Incoming Materials Inspections </li></ul><ul><li>Equipment Maintenance </li></ul><ul><li>Know about Bacteria </li></ul><ul><li>Foreign Materials </li></ul><ul><li>Temperature Control </li></ul>
    21. 22. Custom Content Programs <ul><li>New Employee Orientation </li></ul><ul><ul><li>History of McCain </li></ul></ul><ul><ul><li>Safety at McCain </li></ul></ul><ul><ul><li>Growing Together </li></ul></ul><ul><ul><li>Leading Growth </li></ul></ul><ul><li>Legal Compliance </li></ul><ul><ul><li>Code of Conduct </li></ul></ul><ul><ul><li>Antitrust and Compliance Law </li></ul></ul><ul><li>Industrial Maintenance </li></ul><ul><ul><li>Basics of Electricity </li></ul></ul>
    22. 23. e-Learning Cafes
    23. 25. Learning! Sharing! Growing!
    24. 26. Learning! Sharing! Growing !
    25. 27. Partnership <ul><li>Business Training Library </li></ul><ul><ul><li>Custom Reports </li></ul></ul><ul><ul><li>Data Dump to Excel </li></ul></ul><ul><ul><li>Catalog Requests – SkillSoft </li></ul></ul><ul><ul><li>Customer Reviews </li></ul></ul><ul><ul><li>Projects </li></ul></ul>
    26. 28. 2010 - 2011 <ul><li>How to build it yourself eLearning </li></ul><ul><ul><li>2 Pilot projects </li></ul></ul><ul><ul><li>SharePoint </li></ul></ul><ul><ul><li>Toolkits/checklists </li></ul></ul><ul><ul><li>COP – small group </li></ul></ul><ul><ul><li>Sharing </li></ul></ul>
    27. 29. Key Insights & Learnings <ul><li>Collaborate and partner with internal clients </li></ul><ul><li>Lift best practices up and share </li></ul><ul><li>Always question your frame of reference </li></ul><ul><li>Build alliances from other companies </li></ul><ul><li>Work with others facing similar challenges </li></ul><ul><li>Programs must globally applicable </li></ul>
    28. 30. <ul><li>Tiffany Thulien-Brown </li></ul><ul><li>[email_address] </li></ul>