Groupware allows users to share documents, communicate, collaborate and coordinate daily tasks on a common platform. It is a technology that enables groups of people to share information. Groupware design is challenging due to having multiple users with virtual rather than physical presence who interact over a network. Organizations use groupware for quality improvement, better customer service, fewer meetings, and increased competition. It is becoming more important for forming groups, cutting costs, leveraging expertise, and facilitating problem solving. Common groupware products include email, calendars, conferencing, workflows, and document handling.

1. What is Groupware ?
Groupware is an environment where all
users can share their documents at a
platform where daily task of
communicating, collaborating and
coordinating with other take place.
Groupware is a technology designed to be
used by group of people for sharing
information

2. Why Groupware design hard?
 Multiple Users
 “Virtual” (Not Physical ) presence
 The Network
Some Features of Groupware
 Asynchronous communication
 Anonymous communication
 Automatically archive of communication

3. Why organizations are using Groupware ?
Quality Improvement
Better Customer Service
Support for TQM
Allow for fewer meetings
Increased competitions

4. Why Groupware becoming is important ?
 Form group with common interests
 Better customer service
 Fewer meetings- cut down or travel costs, time and
related costs .
 Integration of geographically disparate terms.
 Leveraging Professional expertise
 Facilitate group problem-solving

5. Categories of Groupware product ?
1. Email/ Messaging
2. Group calendaring and scheduling
3. Conferencing products
4. Workflows tools
5. Group document handling

6. Classification of groupware
 By where and when
 By the function of the system
 By the structural support function of the software
 Computer mediated communication
 Meeting and decision support system
 Share application and artifacts

7. Thanks !!