GroupL Chairman Receives "Lifetime Achievement Award in Security" for 2014 at the 9th Security Skills and Leadership Summit organized by CAPSI. Our February Newsletter also covers our Guard of the Month training programme alongwith the importance of maintaining cleanliness.

1. February 2015, Issue 0.28
GroupL Chairman Receives "Lifetime
Achievement Award in Security" for
2014
New Delhi, Dec. 12, 2014 - The 9th Security Skills and Leadership
Summit organized by CAPSI was held on 12th and 13th of
December, 2014 in New Delhi. Almost 400 Chairmen and CEO's
from private security sector representing security agencies,
investigation agencies, training providers, assessment bodies,
government departments, corporate sector and other distinguished
personalities from various sectors attended the Leadership Summit.
Topics covered during the Summit included a large number of
issues concerning the private security sector such as risk
mitigation, how to increase effectiveness in investigation, ethical governance etc.
The annual award function was also held on the morning of 12th December, 2014. Sri. H. P.
Chaudhury, Honorable MOS (Home) presented the most prestigious awards of the security and
investigation sector to winners selected by jury under the chairmanship of Shri Jogendra Singh IPS,
former director of CBI. Amongst the eminent personalities that received awards, Chairman of GroupL
Services, Mr. Ashit Luthra received "Lifetime Achievement Award in Security" for the year 2014.
This award is an acknowledgement of Mr. Luthra's efforts to develop the private security industry in
India and the successful business he runs. Ashit Luthra started GI Security (now a part of GroupL
Cleaning Services | Commercial Housekeeping | Manned Guarding | Property & Asset Management | Security Training

2. Services) in 1973. Today it is one of India's fastest growing manned guarding companies. Under his
leadership, GroupL, which started with one office in Kolkata currently has a pan - India presence and
operations in Nepal, Bhutan and UAE. In recognition of his expertise and professional success, he has
been inducted in to the Advisory Board of Security Knowledge and Skill Development Board of India.
In each region that we operate in India (North, South, East and West), a guard of the month (GOM) is
chosen on the basis of his punctuality, regular attendance, attentiveness to customers' needs and
ability to add value to the client. Since 2014, our security training team has been visiting each of
these regions and running training programmes for the GOM awardees. The goal of these training
programmes is to enhance the skills of the guards and to identify those whom we can promote to
next level. With necessary training and support, we are looking to open up in - house promotional
avenues for deserving security guards.
Guard of the Month Training
GOM training programme being conducted in Kolkata for the Eastern Region in January 2015.
HOM awarded to Babu working at
Lotus Labs, Bangalore
Housekeeper of the Month
HOM awarded to Nabakumar Patra
working at Spencers, RPG, Kolkata
HOM awarded to Monu working at
Ratna Sagar, New Delhi
HOM awarded to Narendra Rajan Gitaye
working at Singapore Airlines, Mumbai

3. The Dirty Truth about Public Toilets
Visible dirt and unseen germs
The survey also found that:
Turning a blind eye to clean training
How clean are your public bathrooms - Do they just look clean or are they really clean-deep down?
Does your staff really know how to handle the need to get rid of the down and dirty? According to a
recent survey, many public toilets are not as clean as they should be.
Restroom maintenance is an important daily task with which most facility management
professionals are familiar, since restrooms are a frequently used area in any facility and their upkeep
can affect public perceptions. But in the survey, conducted by ISSA and Clorox Professional
Products Co., it's difficult for some managers to uncover what it takes to keep this critical area in top
shape.
When it comes to public restrooms, there are two important jobs: cleaning for appearance and
cleaning for health. Maintaining a visibly clean restroom is important for influencing consumer
perception. At the same time washrooms must be disinfected to kill harmful microorganisms, such
as Shigella, Salmonella, Hepatitis A, E. Coli, and Norovirus, which are routinely found in restrooms
and are associated with outbreaks of illness.
Keeping a restroom disinfected can help prevent the spread of illness-causing germs to building
occupants and the community at-large, especially during the winter months. According to survey
results, most professionals (85%) are fully aware of the importance of this dual relationship of
cleaning for appearance and health. The vast majority (95%) also believe that restroom cleaning has
an impact on overall public health by helping to prevent the spread of disease.
However, this understanding may not trickle down to all employees; only one-half of respondents
(49%) believe their staff is aware of all the risk associated with the spread of germs in the restroom.
! One in five respondents (20%) believe the general public may think their facility's
restrooms harbor germs.
! Many facility professionals believe that restroom handles harbor the most illness-causing
germs and bacteria, particularly restroom door handles (65%), faucet handles (38%), and
toilet or urinal handles (36%). However, secondary research shows that this is false and
that door handles pose the least risk for germs. The feminine hygiene trash can, which only
12% of professionals believe to be germy, has one of the highest concentrations of germs.
! "Cleaning for aesthetics" tasks are viewed as tougher than "cleaning for health"
(disinfecting) tasks.
! Only 29% of supervisors reported instructing their staff to disinfect surfaces most often.
Keeping on top of restroom cleaning needs can be demanding, and although only 15% of
respondents report a lack of education or training as a challenge to performing optimal restroom
cleaning, far more (68%) say their staff does not understand or only somewhat understands the
differences between cleaning, sanitizing, and disinfecting.
At GroupL Services, we understand the importance of cleaning for appearance as well as for health.
Our operatives are trained regularly on cleaning techniques and chemicals appropriate for washroom
deep cleaning. If you are looking for a professional commercial housekeeping organization, do
contact us to know more about how we can help you. Visit - www.groupl.in for details.
Source: www.facilityexecutive.com. Posted by Heidi Schwartz on 16th January, 2015.

4. Profile name :
Manpasand Manpower
GI Security
Cleansweep
GroupL
Profile name :
Manpasand Manpower
GroupL Pvt. Ltd.
Follow us on:
www.manpasandmanpower.com
www.cleansweep.co.in
www.gisecurity.com
www.groupl.in
How to get people to do what you want them to
Study #1: Punitive consequences encourage deception
Study #2: Rewards work better than fines
My mum always told me, "You can catch more flies with honey than you can with vinegar." In other
words, people respond better to rewards than punishments. As a leader or a marketer if you want an
employee or a customer to change behavior, research says the best thing to do is give them positive
reinforcement when they do what you want.
Several studies conclude that positive reinforcement is the best way to encourage better behavior.
Two new studies examine these concepts more and give us better insight into why this works well.
A new study by the McGill researchers indicates that kids lie to their parents when they face
punishment. When encouraged to tell the truth about misbehavior without punishment, however,
kids tell the truth. Victoria Talway, a Child Psychology Professor, studied four- to eight-year-olds,
where participants were told not to peek at a concealed toy when the adult left the room. If the kids
were told there would be a punishment, kids who peeked would lie about it. If they were told not to
peek but if they did telling the truth would help the situation, they confessed to peeking. Talway's
conclusion was that kids lie to appease adults.
If you threaten your employees or customers with punitive action when they do something you don't
want, you are potentially encouraging them to lie to you. While you certainly aren't their mom or dad,
they might want to appease you anyway. Unfortunately, you have two problems here. First, they are
still doing what you don't want. Second, they are lying to you, destroying the relationship of trust
you need to have a good experience with them.
Daniel Pink is a host of Crowd Control and wrote several books on human behaviour. He examined
what is the best way to discourage minor law breaking. He defined minor law breaking as speeding,
jaywalking and parking in handicap spaces. Each of these offenses traditionally is enforced with a
fine sentence. What Pink discovered on his show was offering incentives to comply with the laws
was far more effective than the threat of fines at getting these wayward souls to change their law-
breaking ways. What he discovered was that by rewarding those not speeding, he reduced speeding
on the roadway by one-third. He had similar results of improvement for other experiments in
jaywalking and handicapped parking places.
Your Customers have behaviours that cost your organization money. An excellent example is those
Customers that still want a paper statement. The costs associated with sending a paper statement
are enormous for an organization, while electronic statements are much less. When Customers get
charged for a paper statement, it's annoying and generates negative feelings toward the company,
and rarely encourages them to do what you want. If you reward Customers for making the switch to
eStatements, however, they are far more likely to make the switch and have positive feelings for
doing so.
Positive reinforcement is the key here. Human behaviour is driven by many factors, not the least of
which is emotional rewards and positive feelings. Play this tendency to your advantage is the way to
harness the power of human behaviour and use it to get the results you want-and have them thank
you for it afterward.
Source: www.linkedin.com. Posted by Colin Shaw on 20th January, 2015.