Group Revenue Management

 Innovative solution that helps airlines effectively control group traffic
 An independent application that can be integrated with any Airlines' website to
manage group Bookings
 GroupRM provides a common platform for retail customers, corporates and travel
agents to do group bookings.
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
What is GroupRM?

Why GroupRM?
 High turn around time
 No single source of data collection
 Difficulty in tracking group request
 Difficulty in enforcing policy
 Corruption & manual entry error

How It works ?
A corporate, travel agent or retail user, needs to
log on to the application to make a group request
Once the request is submitted, the airline group
analyst evaluates whether it makes sense to accept
the booking by displacing individual passengers or not
The analyst then quotes the best possible fare for
the booking
If the requestor accepts the fare, he can submit
the details of the passengers and make the
payment
E-tickets are generated and sent to the requestor

How GroupRM works
Agents /
Retail user
C R S
Airline
groupdesk
N e g o t i a t i o n

Group Requestor:
 Can create, both series and ad-hoc one-way, round-trip requests
 Requests are taken only from authenticated users
 On submission of a request, the requestor is given a reference number for tracking it
 Allows direct customers, agents, corporate travel desks, airlines, to make group requests
Product Features

Group Evaluator:
 Automates the group fare quote process
 Allows analysts to override fares suggested by the system and offer discounted fares
 Provides multiple evaluation methodologies
a) Studies booking profiles
b) Compare competitor fares
c)Evaluates displacement costs
Product Features

Product Features
Group Negotiator:
 Analysts can accept, reject or override a customer fare request
 Customer can further accept, reject, negotiate using the syste
 Analyst can also offer non-negotiable fares
 All transactions are tracked by the system and are available for reporting

Group Tracker
 Provides airlines and customers the ability to track group requests
 Tracks vital information such as:
-Fare time period validity
-Ticketing time limit
-Acceptance
-Cancellation / No-Show
Product Features

Product Features
Ancillary revenue manager
 Provide airlines to offer pre luggage booking and meal selection options to the
customers traveling in groups
 Airlines can offer the selection options of adult, child and infants to groups

Users
Airline
(Group Desk)
Retail
Customers Request for adhoc /
series group booking
 Negotiate the price
 Make payment
 Request for adhoc / series
group booking
 Negotiate the price
 Make payment
 Enter passenger details
 Manage specific sectors
 Implement pricing policy
 Negotiation
Users
Travel AgentGroup Desk Retail Customers

Flow for Retail users
Auto
Registration
Group Request
Accept
Auto pilot
reply
PNR generated
Reject
Payment with
convince option
Add / edit
SSR services
Submit passenger
detail

Benefits for Retail users
 Direct access to airline to negotiate for the best fare
 Self serviced tool with auto registration and approval
 Can request for more than one request at a time
 Different payment options
 Can submit the names 10 days prior to departure

Flow for Agents
online
Registration with
approval
Group Request
(Adhoc/series)
Add
sub agents
Auto fare
Quotation
Accept
Rejecct
Negotiate
Select Payment
Option
PNR generated
Submit passenger
detail
Add / edit
SSR services

Benefits for Agents
 Registered travel agent can create different sub agents
 Can request for adhoc and series booking
 Can request for more than one request at a time
 Different payment options
 Can negotiate with airline group desk for 2 time

Benefits for Airline
Revenue Maximization:
 Multiple pricing and payment policy can be create and mapped for individual customer
 Ancillary options like pre-luggage booking,meal selection options can be provided for
groups
Prodcutivity maximization:
 Sector and user wise customized report for
 Alert system for manager and admin level people
 Sector mapping to specific group desk in the airlines

Benefits for Airline
Policy enforcement :
 Multiple discount matrix can be create and mapped for different users with different
priority settings
 Auto pilot policy can be set for different users
 Can add multiple group desk executives with limited sector accessibility

Case analysis of current client
06/06/14
 Case study is done on one of our
existing client operating in Asia pacific
with 50 aircrafts
 Before using GroupRM they were
managing group bookings through
e-mails.
 Complicated e-mail process results in
negligible number of group booking
 June 2013, they implemented our
group revenue management tool
GroupRM.
 Since last year more than 46,000 group request are proccessed
 More than one million group passengers processed
 More than 10 million SGD revenue booked
 More than 36 and 10 thousand requests are made by travel and retail users.

Infrastructure information
 Web based application
 Cross platform compatibility
 Built on LAMP
 Compatible with all CRS
 Adaptive interfaces

Current Clients

About us
 Infiniti Software Solutions started its journey from the year of 2005 with the vision of
providing innovative and affordable travel solution to our clients
 Supported by more than 120 strong and talented employees working across four
major cities in the country.
 We provide cloud based tools and services to corporate,airlines and SMEs with the
aim of creating an experience in travel and expense management as seamless as
possible.
 With more than 130 clients worldwide,we are bringing policy compliance and efficient
travel & expense management with double digit increase in savings

Team Infiniti
Ananth Narasimhan - Chief Executive Officer & MD
Previously worked with Jet Airways, Sabre and United Airlines at various capacities.
Ananth has M.S from University of Illinois (Urbana), and Btech from IIT-Madras. Worked
as consultant to different airlines and Sabre before starting the company.
Gautam Ramanujan - Chief Commercial Officer
Previously market manager for Agoda/Priceline India. Gautam has a PDC from Stanford
University and a MDP from IIM Ahemdabad in Revenue Management and Dynamic
Pricing.

Group Revenue Management

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