The workshop will include an introduction, exercise, debrief, and closing. It will explore the differences between unconscious reactions and conscious responses. It will teach five ways of hearing difficult messages and how to focus on needs rather than blame. The core skills of NVC - pausing, connecting to self and others, authentic expression, and empathic listening - will be covered. Expressions in NVC have four parts - observation, feeling, need, and request. The document shows how needs are met at the intrapersonal, interpersonal, and organizational levels in the workplace.

1. Welcome!
Nonviolent Communication™:
A Pragmatic Process to Unlock
Human Potential
with Gregg Kendrick, Basileia LLC
at Barrett Values Centre - 2012 International Conference
Cape Town, So. Africa September 19-21, 2012
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2. AGENDA
• Introduction (5 min)
• Exercise (20 min)
• Debrief (10 min)
• Closing (10 min)
2

3. Unconscious
REACTION
vs.
Conscious
RESPONSE
3

4. 5 Ways of Hearing
a Difficult Message
1. Blame self
2. Blame the other person
3. Connect with self
4. Connect with the other person
5. Connect with the “needs of the whole”
4

5. “WHAT MATTERS”
vs. BLAME
where is your attention
focused?
5

6. Core Skills
of NVC
1. PAUSE - awareness of reaction
2. Connect to Self - what matters to me
3. Authentic Expression
4. Empathic Listening - what matters to you
5. Remember the “Needs of the Whole”
6

7. 4 Parts of an
NVC Expression
•Observation
• Feeling
• Need
• Request
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8. OBSERVATION
What you see, hear, smell, ...
free of evaluation
8

9. “When I hear you say
‘I don’t care ...’”
“When I remember seeing
you leave the office at 4:20
yesterday afternoon ...”
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10. FEELING
body sensations
free of thoughts
10

11. Excited
Relieved
Confused
Disappointed
Angry
Scared
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12. NEED
universal human needs
free of specific strategies
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13. Authenticity
Transparency
Purpose
Autonomy
Clarity
To be heard
13

14. REQUEST
Invitation to contribute
to needs
free of demands
14

15. “Would you get the
report to me by Monday
at 5pm?
“Would you be willing to
tell me how you feel
hearing what I said?”
15

16. How Needs Show Up
in the Workplace
16

17. 17

18.
Sandwich
Model
of
WorkTM
O ur
y
St ingories
Pro
M Our cesses
y
T hi nk y O ur
Com
Roles
M stor mun
M y
Hi ica:
on
Intra-­‐
Inter-­‐personal Organizational
personal
“YOU”
“I” “WE”
Relationships
My
Where
the
work
Our
Work gets
done Work
©2012
Elucity
Network,
Inc.
as
developed
by
Marie
R.
Miyashiro
www.EmpathyFactorAtWork.com

19. organizational
interpersonal
intrapersonal
I
You
We 19

20. 20

21. a
language
of
needs
0bservation
feelings/needs
requests
21

22. of
people
universal
needs
of
organizations
22

23. nonviolent
communicationsm
integrated
clarity®
23

24. needs-­‐based
consciousness
I
YOU
WE
NVC
&
IC meeting
more
needs
in
the
workplace
www.EmpathyFactorAtWork.com
www.basileia.org
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