John Matthews is the President and CEO of Gray Cat Enterprises, a management consulting firm. He has over 30 years of senior executive experience in convenience stores, quick service restaurants, and retail. Gray Cat Enterprises provides strategic planning, operations, marketing, and interim executive management services to clients in the food service and retail industries.
Sales Operations - Fix the disconnect within your companyJim Sherman
Do you have any problems between the Sales, Marketing, Engineering, Operations and other departments? I have found these disconnects creates process gaps that result in lost revenues and reduced profits. Sometimes the flow of information does not make it to the next department or the hand off between departments lacks consistency, leading to interdepartmental confusion and frustration. Oftentimes basic processes do not exist, or if they are in place, they are inefficient. The lack of organized systematic structures causes these gaps, which are a real problem. However, a company that focuses on Sales Operations cannot only greatly improve the sales processes and systems, but also sales productivity and revenues.
What should you do in the First 90 Days as a Sales Manager or VP? Brett Wallace, VP of Sales for Zoominfo, gives 10 high-impact things to focus on to ramp up quickly. A must read for newly promoted Sales VPs and Managers...or aspiring ones!
The key pillars of Sales Operations. Sales ops are not only tasked with finding the solutions that will optimize Sales processes but also building a structure to drive a company’s revenue and growth forward.
Our mission at Corporate Insiders is to get the information you need in order to improve your business. Our specially trained Undercover Employees and finely tuned evaluation methods go beyond the surface of your operation and give an accurate ‘inside’ view of what is really happening within your Organization or Department.
Blacfox has created a powerful growth framework that we call the Intelligent Growth Plan. An Intelligent Growth plan is:
1. Data-driven
2. Tech enabled
3. Resource light
4. People-centered
A well done Intelligent Growth Plan can be well executed despite resource constraints like tight budgets. This is the beauty of it. It enables growth no matter the current situation.
Business strategy Re engineering for SMB, Sales Statergy, Marketing Strategy,...Sonia Nagpal
Engagement with corporate to provide practical , on the ground practical recommendations to implement in the areas of sales strategy, marketing, technology deployment and risk
Business Process Improvement - Manage operational execution models around business goals & objectives; defining, implementing and delivering operational services measures & metrics around efficiency and effectiveness
People & Change Advisory Services
Business Consulting – Sales & Business Planning, Operational process improvement , Go to market, Marketing Strategies, Lead generation and management thru CRM practices, Training Practices
Drive sales performance through IT systems & CRM tools, pipeline tracking, business performance tracking and proactive reporting to boost business performance. Drive complete end to end target planning process and ensure continuous management of CRM, targets and business achievement. Lead transformation initiative, efficiency & quality improvement program, deploying common sales and quote processes.
As an individual contributor leverage and gain experience in cross industry segments to deploy entrepreneur skills and influence the sales/marketing processes by bridging their gaps
Advisory services to bring industry rich experience and subject matter experts in variety of vertical
Companies spends precious money on online advertisements, organic optimization but yet they are unsatisfied with the outcome. Typical problems faced by a Website/Portal are as following.
1) High Traffic but high bounce rate.
2) High Traffic but low conversion rate (sale or enquiry).
3) Low Overall Traffic
4) Ever increasing budget on Digital Marketing without improvement in average cost of customer acquisition.
5) Low Average Order Value.
Are you facing any of these issues?
Some Global statistics.
Conversion rate typically range from 1 to 3 percent
Companies typically spend $92 to bring customers, but only $1 to convert
Only 22 percent companies are satisfied with their conversion rate
About 75 percent of businesses have problems finding suitable expertise to optimise their landing page
Businesses with over 40 landing pages generated a whopping 12 times more leads than those with 1-5 landing pages
The presentation will help you to work out a Digital Marketing Strategy with quick ROI.
Sales Operations - Fix the disconnect within your companyJim Sherman
Do you have any problems between the Sales, Marketing, Engineering, Operations and other departments? I have found these disconnects creates process gaps that result in lost revenues and reduced profits. Sometimes the flow of information does not make it to the next department or the hand off between departments lacks consistency, leading to interdepartmental confusion and frustration. Oftentimes basic processes do not exist, or if they are in place, they are inefficient. The lack of organized systematic structures causes these gaps, which are a real problem. However, a company that focuses on Sales Operations cannot only greatly improve the sales processes and systems, but also sales productivity and revenues.
What should you do in the First 90 Days as a Sales Manager or VP? Brett Wallace, VP of Sales for Zoominfo, gives 10 high-impact things to focus on to ramp up quickly. A must read for newly promoted Sales VPs and Managers...or aspiring ones!
The key pillars of Sales Operations. Sales ops are not only tasked with finding the solutions that will optimize Sales processes but also building a structure to drive a company’s revenue and growth forward.
Our mission at Corporate Insiders is to get the information you need in order to improve your business. Our specially trained Undercover Employees and finely tuned evaluation methods go beyond the surface of your operation and give an accurate ‘inside’ view of what is really happening within your Organization or Department.
Blacfox has created a powerful growth framework that we call the Intelligent Growth Plan. An Intelligent Growth plan is:
1. Data-driven
2. Tech enabled
3. Resource light
4. People-centered
A well done Intelligent Growth Plan can be well executed despite resource constraints like tight budgets. This is the beauty of it. It enables growth no matter the current situation.
Business strategy Re engineering for SMB, Sales Statergy, Marketing Strategy,...Sonia Nagpal
Engagement with corporate to provide practical , on the ground practical recommendations to implement in the areas of sales strategy, marketing, technology deployment and risk
Business Process Improvement - Manage operational execution models around business goals & objectives; defining, implementing and delivering operational services measures & metrics around efficiency and effectiveness
People & Change Advisory Services
Business Consulting – Sales & Business Planning, Operational process improvement , Go to market, Marketing Strategies, Lead generation and management thru CRM practices, Training Practices
Drive sales performance through IT systems & CRM tools, pipeline tracking, business performance tracking and proactive reporting to boost business performance. Drive complete end to end target planning process and ensure continuous management of CRM, targets and business achievement. Lead transformation initiative, efficiency & quality improvement program, deploying common sales and quote processes.
As an individual contributor leverage and gain experience in cross industry segments to deploy entrepreneur skills and influence the sales/marketing processes by bridging their gaps
Advisory services to bring industry rich experience and subject matter experts in variety of vertical
Companies spends precious money on online advertisements, organic optimization but yet they are unsatisfied with the outcome. Typical problems faced by a Website/Portal are as following.
1) High Traffic but high bounce rate.
2) High Traffic but low conversion rate (sale or enquiry).
3) Low Overall Traffic
4) Ever increasing budget on Digital Marketing without improvement in average cost of customer acquisition.
5) Low Average Order Value.
Are you facing any of these issues?
Some Global statistics.
Conversion rate typically range from 1 to 3 percent
Companies typically spend $92 to bring customers, but only $1 to convert
Only 22 percent companies are satisfied with their conversion rate
About 75 percent of businesses have problems finding suitable expertise to optimise their landing page
Businesses with over 40 landing pages generated a whopping 12 times more leads than those with 1-5 landing pages
The presentation will help you to work out a Digital Marketing Strategy with quick ROI.
Maybe you've increasingly heard from B2B technology companies about the increasing importance of the Sales Operations function....
But what does it mean and how can if effect your business? This presentation provides a high level framework to unpack the question "What is Sales Operations" and how can you use it to drive growth in your business.
Selling the Value of Sales Operations to your Executive team Webinar 02/…Apttus
Slides from webinar on 2/26 with Sales Operations experts at Apttus, Xactly, The TAS Group, and Insidesales.com.
Sales Operations is a complex field charged with the responsibility of ensuring a high-performance sales team is running like a well-oiled machine. In spite of their key contribution to sales success, they are too often undervalued by the executive team. Ensure your executive team gains visibility into the contributions and successes of sales operations at your organization.
At Allocadia, we aim to help marketers be the leaders they need to be. To help us do this, we need to be thoughtful about the team we build and how we all work together. This includes how we work with our customers, partners, and any Allocadia stakeholder. To rally behind this mission, we are guided by these core values at the heart of Allocadia Culture: #RunTogether, #RunToWin, #RunSmart, #RunCreatively, and #RunHealthy. It's all here in our Culture Code!
Like any functional department, sales & marketing can benefit from the clarity that is provided by a simple run book, which defines the rules & responsibilities as well as the strategically aligned operational goals of everyone in the group.
This is an RFC: I’d like to hear about any best practices out there that may not be reflected in this deck.
Business tip #5 Developing a Sales System from Strategic LandscaperStrategic Landscaper
Business tip #5 Developing a Sales System from Strategic Landscaper
In this business tip for landscape professionals we are discussing the importance of Developing a Sales System. Leaving sales to chance will cost a business money year after year. It’s imperative that you build a sales system that works for you, a process that fits your business, personality and goals. Here we review the important parts of a sales system and how you can apply them to your business.
For more information, downloads, podcasts & more go to: http://strategiclandscaper.com/business-tip/business-tip-5-developing-a-sales-system/
If you are like most firms you’ve designed your service offerings around accounting, tax, audit,
litigation support, etc. – the traditional accounting and tax firm services and then organized your
firm to serve clients of all business types and industries as long as they fit under the service
offerings. Learn why this model may no longer be appropriate to serve today’s business clients.
Review case studies of firms that have made the change to a vertical focus first and then aligned
their service offerings to meet the needs of a vertical niche.
Part 1 of a 2-part series on how a new Sales Operations Leader navigates their first 12 months on the job. Learn the steps needed for success and also the tools to help along the way. Free job aids are available to download as well as a free copy of the ebook on the last slide.
Maybe you've increasingly heard from B2B technology companies about the increasing importance of the Sales Operations function....
But what does it mean and how can if effect your business? This presentation provides a high level framework to unpack the question "What is Sales Operations" and how can you use it to drive growth in your business.
Selling the Value of Sales Operations to your Executive team Webinar 02/…Apttus
Slides from webinar on 2/26 with Sales Operations experts at Apttus, Xactly, The TAS Group, and Insidesales.com.
Sales Operations is a complex field charged with the responsibility of ensuring a high-performance sales team is running like a well-oiled machine. In spite of their key contribution to sales success, they are too often undervalued by the executive team. Ensure your executive team gains visibility into the contributions and successes of sales operations at your organization.
At Allocadia, we aim to help marketers be the leaders they need to be. To help us do this, we need to be thoughtful about the team we build and how we all work together. This includes how we work with our customers, partners, and any Allocadia stakeholder. To rally behind this mission, we are guided by these core values at the heart of Allocadia Culture: #RunTogether, #RunToWin, #RunSmart, #RunCreatively, and #RunHealthy. It's all here in our Culture Code!
Like any functional department, sales & marketing can benefit from the clarity that is provided by a simple run book, which defines the rules & responsibilities as well as the strategically aligned operational goals of everyone in the group.
This is an RFC: I’d like to hear about any best practices out there that may not be reflected in this deck.
Business tip #5 Developing a Sales System from Strategic LandscaperStrategic Landscaper
Business tip #5 Developing a Sales System from Strategic Landscaper
In this business tip for landscape professionals we are discussing the importance of Developing a Sales System. Leaving sales to chance will cost a business money year after year. It’s imperative that you build a sales system that works for you, a process that fits your business, personality and goals. Here we review the important parts of a sales system and how you can apply them to your business.
For more information, downloads, podcasts & more go to: http://strategiclandscaper.com/business-tip/business-tip-5-developing-a-sales-system/
If you are like most firms you’ve designed your service offerings around accounting, tax, audit,
litigation support, etc. – the traditional accounting and tax firm services and then organized your
firm to serve clients of all business types and industries as long as they fit under the service
offerings. Learn why this model may no longer be appropriate to serve today’s business clients.
Review case studies of firms that have made the change to a vertical focus first and then aligned
their service offerings to meet the needs of a vertical niche.
Part 1 of a 2-part series on how a new Sales Operations Leader navigates their first 12 months on the job. Learn the steps needed for success and also the tools to help along the way. Free job aids are available to download as well as a free copy of the ebook on the last slide.
The Power of Discovery for Increasing Win RatesMike Kunkle
Webinar Recording: http://bit.ly/SMMWebinar-04182018
_____________________________________________
Webinar Description from SMM Connect:
Depending on which sales research you’re reading, Win Rates hover under 50% and No Decision rates vary greatly from 25% to over 50%. The bottom-line? We can do better. And many of us must, to make our number.
What’s the single best thing you can do to radically move these numbers for your sales force? The answer is better sales discovery.
In this webinar, sales transformation expert Mike Kunkle will share a situation assessment framework that will enable your sales force to understand your customers better than ever before – especially the things that matter most to the decision makers – so your pursuit team can build a compelling case for change and co-create solutions that deliver what your buyers really value.
Join Mike for this webinar (where your questions are welcomed and expected) and learn how you can increase your Win Rates and decrease Losses and No Decisions, through the power of effective discovery.
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2. John Matthews
Professional
Experience
• 30+ Years Senior
Level Executive
Experience
• Convenience stores
• Quick service
restaurants
• Vendor and franchisee
relationships
• Strategic Planning
Experience
• Operations and
Marketing Expertise
3. Background
• Management Consulting
• Gray Cat Enterprises,
President and CEO
• Food Service
• Jimmy John’s, President
• Little Caesar’s, National
Marketing Director
• Multi-Product Retail
• Clark and White Hen, Vice
President of Merchandising,
Marketing, Corporate
Communications, Real Estate
and Facilities
5. Multi-Departmental
Project Leadership
(42-Months)
• Overall Project Renaissance
Stewardship and Leadership
• $30-million Discretionary Capital
initiative for new stores; remodels,
and re-designs
• Thirty-five (35) stores
simultaneously in some phase of
optimization.
• Lead negotiator of the $350-
million annual wholesale
distributor agreement
• Lead on the ATM RFP and
contract negotiations
• Overall strategic development
of the Vendor Partner
Conference
• Active participant on the weekly
Real Estate calls
• Tri-lead on Store Matrix Project in
advance of Sales Force
• Development of the overall
Foodservice Deli Made-To-Order
Matrix
• Development of the Store Type
Matrix
• Team lead for the Foodservice
POS & Touchscreen RFP
• Team member for Project Ground
Up (coffee team RFP and brand
decision)
• Team lead for the development of
the Brand Attributes scorecard
• Development of store database
within Sales Force
6. Interim Executive
Management
(43-Months)
• Gray Cat was the interim Executive
Manager for seven (7) divisions of
Deluxe/Safeguard company-operated
markets.
• Revenues from these markets were nearly $50
million and spanned the entire United States.
• Interim leadership ranged from seven months to
three years per market
• Gray Cat was assigned to market assets held for
re-sale or distressed markets due to a void in
onsite leadership.
• Gray Cat’s role was to transform the business in
preparation to either be sold to a distributor or
transitioned to an employee-based general
manager.
• Overall management included:
• The development of internal routines that
enhance collaborative communication
• P&L accountability and management
• Creation of a sales forecasting tool
• Development and management on ongoing Key
Performance Indicators (KPIs)
• Revamping an inefficient system of processes
• Development of financial metrics to include a
daily sales flash, revamped P & L statements,
and financial Proforma’s
“John Matthews, President & CEO of Gray Cat
was a significant and positive contributor to our
business. His vast experience in multiple
businesses, channels and verticals serves him
well as he navigates different business situations.
There are not many scenarios that John has not
faced….and for us, he dealt with them
successfully. He is realistic, flexible, consistent,
transparent, tactful, and successful. We would not
have been able to achieve our positive results
without John’s contributions.”
– J.J. Sorrenti, former President, Safeguard
Business Systems, a Deluxe company and
current CEO at Best Life Brands
7. Store of
the Future
• Quarterbacked
the Entire
Strategic Process
• Design
• Equipment
• Operations
• Foodservice
• Winner of the
“Best
Foodservice
Launch” Award
• C-Store Decisions
Magazine
8. Senior Management
Cohesion
• Created Cohesive
Management Plan For Key
Initiatives
• 300 Retail Stores
• Coordinated Team
Dependencies And
Identified Challenges
• Operations, Marketing,
Merchandising, Real Estate,
E-commerce, HR And Finance
• Created Project Plan for HQ
Move from NC to NYC
“In addition to ensuring the timely delivery of milestones, John provided relevant, substantive input
thanks to his vast experience as a senior executive in the Retail Industry and was always selfless in
providing guidance and input. I highly recommend John to any company seeking a seasoned senior
executive with exceptional operational and administrative bandwidth.”
- Todd Meyer, former General Counsel, Secretary and VP, Real Estate
9. White Hen
Convenience
Stores
• Develop Self-Service,
Touch Screen
Foodservice Ordering
Kiosks
• 300 Convenience
Stores
• Oversee The Design,
Development And
Implementation
• Operations,
Marketing, IT,
Merchandising,
Facilities
10. Centralized Catering Kitchen
• Created, Constructed And Opened A
Centralized Catering Kitchen In Chicago
• Servicing 23 Store Trade Areas
• Overall Project Lead
• Operations, Marketing, Design, Analysis And IT Teams
• 300-Store Sandwich Chain
“John is an "A" player. He brings a great deal of industry knowledge and experience to the equation and
utilizes critical thinking and planning skills to organize and unify a team. He understands the importance of
nuance in the effect of a project's outcome and ensures the team is thinking robustly in each process and
function.”
- Bob Gregg, former Operations Director, Potbelly
11. Local Learning
Center
Marketing
• Local Marketing
Pilot Market Study
• 5 Markets, 37
Centers
• Identified and
Quantified the
Best Practices for
Local Marketing
• Communicated to
the 1,000+
Centers
• Guidelines and
Targets
Developed
“John was hired to operate a Local Marketing pilot,
refine tactics through the pilot, operationalize the tactics
and ultimately deliver a local marketing practices
manual for Sylvan Learning. John was very
professional and organized in his approach. As one of
the internal owners of the project, I appreciated the
relationships John established both with us and the pilot
center franchisees. Ultimately, John delivered
incremental revenue in a difficult business year.”
- Michele Popelka, former VP Sales, Sylvan
Learning Centers
12. Strategic
Planning
• Lead Negotiator
And Principal
• Sale Of Its E-
Trust Cleanup for
CA-ACF2
Security to
Computer
Associates (CA)
• Completed A
Second Agreement
With CA
• IBM’s RACF
Mainframe
Platform
• Wrote A 40-Page
Offering Memo
And Managed The
Entire Process
InfoSec Inc.Information Security Specialist
InfoSec Inc.Information Security Specialist
"I recently sold a portion of my high-tech,
main-frame security software company
to Computer Associates, with Gray Cat
Enterprises’ John Matthews as my lead
negotiator and principal. In addition and
as a result of working with Gray Cat, I
now have an excellent strategic business
plan for the remainder of my company.”
- John Busse, President & CEO
13. New Retail
Store Initiative
• Project lead for
Raleigh-based
Burt’s Bees Retail
Initiative
• Design, Process,
Facility, Real Estate
• Development of a
Strategic Pitch
Book
• Eventual Launch for a
New Retail Initiative
“John is a consummate professional that
has proven leadership skills. His
approach, ability to make a difference and
personality works well as a consultant.
John's ability to navigate the corporate
matrix and drive for quick results is
unmatched and he does it with courtesy
and professionalism.”
- Spencer Blaker, former VP, Retail
16. Industry
Speaking &
Presentations
• Keynote Speaker
• Available for Industry and
Corporate Events
• Educational
Workshops
• “How To” Workshops
• Traveling
Seminars
• Available for Regional
Road Shows
17. Available on
Amazon
• Retail Books for
the Single and
Multi-Unit
Operator
• Easy to Digest
• Written for an Operator
in Mind
• Filled With
Helpful
Checklists and
Charts
• Step-by-Step Guidance
Available on Amazon and at www.graycatenterprises.com/store/
18. Gray Cat
Apparel
• Extending the
Brand Through the
Gray Cat Store
• Shirts
• Hats
• Water Bottles
• Golf Attire
• High-Quality
Garments
• Athletic Cuts