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Golf club operations
The document provides an overview of the operations of a country club or resort, detailing various departments such as golf, course maintenance, and food & beverages. It emphasizes the importance of staffing and operational efficiency across departments, which include golf management, security, and maintenance, to ensure a successful club experience. The text also mentions specific headcounts, roles, and the significance of income sources like food and beverage services.
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Golf club operations
- 1. Golf Club Operations Anintroduction
- 2. In Brief • Nota ‘golf club’ but country club/resort • Departments • Operationally • Major Operations Departments • Look at headcount and org chart of local club
- 3. Departments • Golf (duh) •Course Maintenance • Engineering/Housekeeping • Security • F & B • Sports • Membership • Finance, Admin & HR • Sales & Marketing
- 4. Operationally • Open 7days • Some close golf course and pool Mondays • To cut on overtime • To allow maintenance: apply fert/chem and chlorine • Open 7am (gym and booking counters)
- 5. Golf Department • Controlgolfers’ activities • Organize tournaments: private or clubs • Marshals and starters • Take bookings and registrations • Caddies and Buggies • Bag drops and pickups • Headed by Golf Manager • High turnover department • Design so able to multi-task
- 6. Course Maintenance • Looksafter golf course • Possibly the landscapes too • Biggest department - manpower • Biggest cost centre • Main contributor to club’s success or failure • Headed by Course Superintendent • Remember: Number of staff commensurate with course difficulty
- 7. F & B •May include kitchen • Includes Banquets, seminars, meetings etc • Food outlets in the club • Second source of income to club. Maybe 1st • Don’t neglect function and meeting rooms. • Increase flexibility of rooms usage even lawns! • Even lobbies can be rented out: plug points
- 8. Security • Commonly outsourced •A golf club can be 300 acres • 8,000 customers a month • Customers; middle and upper class • Car park: 100 cars capacity – good cars • All target for crime • Design it so can reduce opportunists.
- 9. Engineering/Housekeeping • Difficult torecruit • High turnover • Do take into consideration when designing clubhouse • Grand clubhouse lose meaning when poorly maintained • Do you need a chandelier?
- 10. 10 Manpower Requirement Headcount Budget Golf19 1 20 AssistantGolfManager Course Maintenance 13 - 13 MachineryMaintenance 4 1 5 Mechanic F&B 25 3 28 3F&BAssistants DrivingRange 6 (6) - DrivingrangerentedoutinOct2006 Sports&Recreation 9 1 10 Lifeguard GM'sOffice 6 - 6 Clubhouse Maintenance 2 - 2 Accounts&Membership 6 1 7 ITExecutive HR&Admin 5 1 6 HRAssistant 95 2 97 General workers 21 - 21 116 2 118
- 11. 11 1 1 1 1 1 SECRETARY1 1 1 1 1 PR & BIZ DEV OFFICER 1 1 SALES COORDINATOR 1 COURSE SUPERVISOR 1 M'SHIP OFFICER 1 SR GOLF SUPERVISOR 1 ADMIN ASSISTANT 1 HORTICULTURIST 1 SR STARTER & MARSHAL 2 SR F&B SUPERVISOR 1 GREEN KEEPER 2 1 STARTER & MARSHAL 4 F&B SUPERVISOR 1 CHIEF MACHINE OPERATOR 1 ACCOUNTS OFFICER 1 BAG/BUGGY ATTENDANT 4 CAPTAIN 2 MACHINE OPERATOR 5 ACCOUNTS CUM IT OFFICER 1 GOLF OPERATION ASST 1 ASST CAPTAIN 2 GENERAL WORKERS 22 FRONT OFFICE ASST 4 F&B CASHIER 4 ADMIN ASST 1 1 RECEPTIONIST 1 WAITER / WAITRESS 15 HR OFFICER 1 ADMIN ASSISTANT 1 1 HR ASSISTANT 1 CHIEF MECHANIC 1 ADMIN OFFICER 1 1 MECHANIC 3 ADMIN ASSISTANT 1 SPORTS COORDINATOR 1 DESPATCH 1 SPORTS ATTENDANT 4 1 CHIEF LIFEGUARD 1 1 1 LIFEGUARD 3 ACCOUNTS EXEC SR HR & ADMIN EXEC ADMINISTRATION GENERAL MANAGER CLUB MANAGER FINANCE MANAGER ASSISTANT GM COURSE SUPERINTENDENT MACHINERY EXEC GOLF GOLF & SPORTS FOOD & BEVERAGES MAINTENANCE SECRETARY GOLF MANAGER ASST GOLF MANAGER OTHERS MAINT. EXEC SPORTS MACHINERY CLUBHOUSE MAINT. F&B EXEC INFORMATION TECHNOLOGY SPORTS EXEC CLUBHOUSE GOLF COURSE D/RANGE & GOLF ACADEMY CHINESE RESTAURANT KARAOKE & PUB HALFWAY HUTS INTERNET CAFÉ D/RANGE CAFÉ CANTEEN HOUSEKEEPING SECURITY ELECTRICAL & ENGINEERING PR & BUSINESS DEVMEMBERSHIP IT EXECMAINT. SUPERVISOR ACCOUNTS HR & ADMIN M'SHIP EXEC Organisation Chart
- 12. In Brief • Nota ‘golf club’ but country club/resort • Departments • Operationally • Major Operations Departments • Look at headcount and org chart of local club