This document provides operational guidelines for staff at Augusta Country Club golf services. It outlines expectations for staff appearance, attitude, and customer service. Guidelines are provided for cart and bag service, including stocking carts, cleaning clubs, and interacting with guests. Driving range services such as setting up ball baskets, monitoring ball levels, and ball collection are also described. The goal is to promote an exceptional golf experience through attentive, courteous service and attention to detail.
The document discusses various topics related to resort opening, management, staffing, and human resources. It covers preopening activities, organizational structures, leadership roles of managers, labor force issues, wage administration, employee productivity, labor unions, and laws governing employment. It also discusses variables that affect resort management like leisure concepts, elements of organizational charts, factors influencing employee motivation, and entities for management to develop relationships with. Finally, it addresses employee assistance programs, job analysis questions, new employee orientation information, and training program goals.
This document discusses the management and planning of resorts, specifically water-based resorts. It defines a resort and outlines their key elements and classifications. Resorts are classified by location, activities offered, and ownership/lodging properties. The planning process for resorts involves assessing markets, selecting sites, and evaluating economic, environmental and social impacts. Water-based resorts require consideration of beach aspects like water quality, slope, and surrounding areas. The beach resort product lifecycle outlines the stages from exploration to potential rejuvenation.
The document discusses the environmental impacts of the hotel industry. It notes that hotels collectively consume huge amounts of resources and contribute to global CO2 emissions. The three main areas of environmental impact from hotels are energy use, water consumption, and waste generation. The document also outlines some best practices for hotels to reduce their environmental footprint, such as improving energy efficiency and promoting sustainable operations. It concludes that the hotel industry must continue transitioning to more environmentally-friendly practices.
The Human Resources Department is responsible for assisting managers with human resources concerns like recruitment, selection, orientation, training, compensation, legal issues, and safety. Its main functions include recruiting and selecting new employees, providing orientation and training, establishing compensation and benefits programs, ensuring compliance with employment laws, and promoting employee safety and health. The department aims to recruit and retain qualified staff while maintaining fair policies and a positive work environment.
This document outlines best practices across different departments in the hospitality industry. It discusses trends that benefit multiple aspects of a business, such as employee productivity, quality, and branding. It then provides an overview of best practices in several departments, including general management, front office, food and beverage, rooms division, guest relations, human resources, sales, marketing, maintenance, quality and services, security and safety, finance and control, organizational development, purchasing, personal growth, innovation, and the importance of interdepartmental communication. The document serves as a guide for hospitality professionals to implement industry-leading practices across their operations.
The document outlines 7 key components of leisure: arts and entertainment, catering, sports and physical education, countryside recreation, visitor attractions, children's play activities, and home-based leisure. It also lists 8 travel/tourism components to memorize with the acronym TV.GIT.COT: tour operators, visitor attractions, guiding services, information desk, travel agents, catering and accommodation, online bookings, and transport.
The document outlines several front office job descriptions, including:
- Front Office Manager, who oversees all front office departments and ensures guest satisfaction.
- Assistant Front Office Manager, who assists the manager in overseeing front office staff.
- Secretary to Front Office Manager, who performs secretarial duties like typing and filing.
- Assistant Manager, who handles guest complaints and ensures smooth hotel operations.
- Night Manager, who coordinates all hotel departments during nighttime hours.
A collection of Incentive Travel Expert's and Global Event Manager's reveal 19 of their favourite incentive trip packages. If you're planning an incentive trip or a vacation you have to check this out!
The document discusses various topics related to resort opening, management, staffing, and human resources. It covers preopening activities, organizational structures, leadership roles of managers, labor force issues, wage administration, employee productivity, labor unions, and laws governing employment. It also discusses variables that affect resort management like leisure concepts, elements of organizational charts, factors influencing employee motivation, and entities for management to develop relationships with. Finally, it addresses employee assistance programs, job analysis questions, new employee orientation information, and training program goals.
This document discusses the management and planning of resorts, specifically water-based resorts. It defines a resort and outlines their key elements and classifications. Resorts are classified by location, activities offered, and ownership/lodging properties. The planning process for resorts involves assessing markets, selecting sites, and evaluating economic, environmental and social impacts. Water-based resorts require consideration of beach aspects like water quality, slope, and surrounding areas. The beach resort product lifecycle outlines the stages from exploration to potential rejuvenation.
The document discusses the environmental impacts of the hotel industry. It notes that hotels collectively consume huge amounts of resources and contribute to global CO2 emissions. The three main areas of environmental impact from hotels are energy use, water consumption, and waste generation. The document also outlines some best practices for hotels to reduce their environmental footprint, such as improving energy efficiency and promoting sustainable operations. It concludes that the hotel industry must continue transitioning to more environmentally-friendly practices.
The Human Resources Department is responsible for assisting managers with human resources concerns like recruitment, selection, orientation, training, compensation, legal issues, and safety. Its main functions include recruiting and selecting new employees, providing orientation and training, establishing compensation and benefits programs, ensuring compliance with employment laws, and promoting employee safety and health. The department aims to recruit and retain qualified staff while maintaining fair policies and a positive work environment.
This document outlines best practices across different departments in the hospitality industry. It discusses trends that benefit multiple aspects of a business, such as employee productivity, quality, and branding. It then provides an overview of best practices in several departments, including general management, front office, food and beverage, rooms division, guest relations, human resources, sales, marketing, maintenance, quality and services, security and safety, finance and control, organizational development, purchasing, personal growth, innovation, and the importance of interdepartmental communication. The document serves as a guide for hospitality professionals to implement industry-leading practices across their operations.
The document outlines 7 key components of leisure: arts and entertainment, catering, sports and physical education, countryside recreation, visitor attractions, children's play activities, and home-based leisure. It also lists 8 travel/tourism components to memorize with the acronym TV.GIT.COT: tour operators, visitor attractions, guiding services, information desk, travel agents, catering and accommodation, online bookings, and transport.
The document outlines several front office job descriptions, including:
- Front Office Manager, who oversees all front office departments and ensures guest satisfaction.
- Assistant Front Office Manager, who assists the manager in overseeing front office staff.
- Secretary to Front Office Manager, who performs secretarial duties like typing and filing.
- Assistant Manager, who handles guest complaints and ensures smooth hotel operations.
- Night Manager, who coordinates all hotel departments during nighttime hours.
A collection of Incentive Travel Expert's and Global Event Manager's reveal 19 of their favourite incentive trip packages. If you're planning an incentive trip or a vacation you have to check this out!
The document discusses the role and responsibilities of a hotel butler. It explains that a butler serves as the key point of contact for VIP guests, seeing to all of their needs and requests. A butler must be knowledgeable about the hotel's services and local area. Their duties include welcoming guests, serving food and drinks, conducting check-ins, fulfilling service requests, and keeping departments informed of guest preferences to ensure memorable experiences. Organization and attention to detail are important to properly oversee room service and coordinate with other departments for guest satisfaction.
The document provides information about entertainment options at a hotel, including sport and recreation activities like aqua aerobics, swimming, and scuba diving. It also lists indoor entertainment like spas, kids' entertainment, and entertainment for adults such as discos and casinos. Another section describes the qualities of a perfect hotel worker, including good public relations skills, patience, and initiative. Guidelines are provided around uniforms, interactions with guests and colleagues. The document also contains questions about hotel entertainment and catering to different types of guests.
Legilsation & Ethics in the Travel & Tourism SectorKaren Houston
The document summarizes several key pieces of New Zealand legislation that regulate the travel and tourism sector, including the Civil Aviation Act 1990, Maritime Transport Act 1994, Carriage of Goods Act 1979, and Land Transport Act 1988. It also outlines the roles and responsibilities of regulatory organizations in New Zealand that monitor compliance with these laws, such as the Civil Aviation Authority, Maritime New Zealand, NZ Transport Agency, and international bodies like ICAO and IATA.
This document compares and contrasts commercial hotels and resorts. It notes that resorts typically have longer average guest stays, larger room sizes, and more land area for recreational activities compared to hotels. Resorts also tend to be in more remote locations to help guests "get away from it all" and require amenities like employee housing, shuttle services, and year-round attractions. Additionally, resorts rely more heavily on revenue from recreational activities and retail compared to hotels, which mainly earn income from rooms and food & beverage. Managing a resort requires expertise in the natural resources and recreational programming being offered.
The hospitality industry is complex and involves providing food, accommodation, and services to people away from home. It aims to create wealth for shareholders by satisfying guests. Key sectors include hotels, restaurants, clubs, and travel providers. Guest satisfaction relies on both high-quality services and employees who make guests feel valued. The industry faces trends like increasing technology use, an aging population, and growing demand for leisure travel and stress reduction activities. Success requires focusing on guest needs, maintaining a strong service culture, and adapting to changes.
The document discusses the various departments and divisions within a hotel's organizational structure. It describes the key functions and areas of the front office, reservations, communications, housekeeping, food and beverage, sales and marketing, engineering and maintenance, human resources, and accounting divisions. Maintaining clear communication between departments is important for guest satisfaction, room status monitoring, and overall hotel operations.
The Baguio Country Club was established in 1906 and has since expanded to include a clubhouse, golf course, tennis courts, and cottages. It is organized into several departments including Food and Beverage, Recreation, and IT. The club uses a point-of-sale system to take orders and manage operations. It offers dining, bar, and banquet services. Future plans include building a sewage treatment plant, renovating cottages, and converting a hall into a larger convention center.
13341345 3 Front Office Accommodation Product And Hotel GuestRasel Mainul
The document discusses front office operations in hotels, including departments like front desk, reservations, housekeeping, and telephone operations. It describes key functions of the front office like processing reservations, registering guests, maintaining room status and guest accounts. It also defines different types of hotel guests based on purpose of visit, group size and origin, and discusses factors that influence guest selection of hotels. Finally, it provides terminology used for room status codes in hotel operations.
This document provides an accomplishments checklist for evaluating front desk employees. It contains detailed criteria for checking guests in and out, handling special situations during check-in and checkout, providing services during guests' stays, and addressing special checkout situations. The evaluator uses the checklist to rate an employee's performance on various tasks as above average, average, or below average.
Environmental issues in tourism and hospitalityAMALDASKH
The document discusses environmental issues related to tourism and hospitality. It notes that tourism can negatively impact the environment through increased pollution, depletion of natural resources, and physical damage from activities. Specific issues mentioned include water scarcity from hotel and pool use, air pollution from transportation, sewage pollution, trampling of vegetation from foot traffic, waste and littering. The document also discusses objectives of establishing good environmental practices and standards in the industry to promote sustainability.
This document discusses the structure and staffing of hotels. It explains that hotels require many employees to operate and provide services to guests. The document outlines 6 major departments - rooms, food and beverages, engineering, sales, personnel, and stores/concessions. It explains that these department heads make up the top management team, working under the general manager to implement policies set by ownership. Each department plays an important role in hotel operations and providing good customer service.
The document discusses the organizational structure and departments in a hotel. It outlines the key departments which generally include the front office, housekeeping, food and beverage, marketing, accounting, engineering, and personnel departments. It then focuses on the front office department and its sections, describing the roles of the telephone operator, reservation, reception, information, and concierge desks. It provides details on the responsibilities and tasks of staff in each of these front office sections.
Food and beverage servers work in restaurants and bars, serving customers food and drinks. Their main responsibilities include taking customers' orders, serving meals and refilling drinks, cleaning and preparing tables between customers, and processing payments. They must provide excellent customer service, answer any questions, and resolve any issues customers experience. A portion of their income often comes from tips. The career is expected to see slower than average growth over the next ten years.
The HR plan outlines the vision, mission, and 5-year objectives of expanding the Caribian Villa Resort from 25 to 50 guest rooms, which will require increasing employees from 33 to 95. It conducts an analysis of the current staff structure and performs forecasting using various methods to determine the gaps needed to be filled. The plan also discusses developing action plans, compensation factors, required staff skills, career planning, and conducting an initial workshop to explain goals to stakeholders.
This document provides an introduction to the hospitality industry. It discusses the objectives of the lesson which are to define terms, discuss the nature and characteristics of the industry, and enumerate its scope. The document explains that hospitality is a fast-growing, multi-billion dollar industry that offers opportunities in lodging, food and beverage, entertainment, recreation, travel, and tourism. It provides examples of entry-level management positions in hotels and restaurants.
1. The document provides instructions for removing and installing an engine, including removing accessories, hoses, and brackets to detach the engine/transmission assembly.
2. Special tools are required to lift and support the engine during removal and installation. The transmission mount and other components are also replaced.
3. Detailed steps are given to remove and install the engine accurately, including marking locations and tightening components in a specified sequence.
Golf resorts are full-service lodging facilities that provide access to a golf course. They offer packages including greens fees, equipment rental, meals, and accommodations. As self-contained establishments, golf resorts provide amenities like dining, entertainment, and shopping within the premises. Some prominent global golf resorts highlighted include Pinehurst Resort in North Carolina, Kiawah Island Golf Resort in South Carolina, and Pebble Beach Resort in California. India has several top golf resorts as well, such as The Lalit Golf Resort and Spa in Goa and Jaypee Greens Golf & Spa Resort in Uttar Pradesh.
O documento apresenta as principais características técnicas do novo motor MaxPower 3.9l eletrônico da Ford F-250 4x4, incluindo suas partes, sistemas e equipamentos. Durante o treinamento serão explicados em detalhes o motor, o sistema de injeção eletrônica common rail e os equipamentos de diagnóstico.
Safety brief and notes for 2021 Florida JROTC Orienteering ChampionshipsGord Hunter
The 2021 Florida JROTC Orienteering Championships will be held mar 27 2021 at Jay B Starkey Park in Pasco County. There will be close to 300 participants. Due to Covid protocols meetings to share important information are out of the question so this slide share presentation takes the place of several meetings.
The document summarizes the details of a junior golf program including its mission, schedule of events, rules, etiquette guidelines, and dress code. The program aims to teach junior golfers the fundamentals of golf through lessons and organized play days. It provides an overview of the instructors, divisions, registration fees, and schedule which includes lessons in June and July and play days on Thursdays throughout the summer.
The document discusses the role and responsibilities of a hotel butler. It explains that a butler serves as the key point of contact for VIP guests, seeing to all of their needs and requests. A butler must be knowledgeable about the hotel's services and local area. Their duties include welcoming guests, serving food and drinks, conducting check-ins, fulfilling service requests, and keeping departments informed of guest preferences to ensure memorable experiences. Organization and attention to detail are important to properly oversee room service and coordinate with other departments for guest satisfaction.
The document provides information about entertainment options at a hotel, including sport and recreation activities like aqua aerobics, swimming, and scuba diving. It also lists indoor entertainment like spas, kids' entertainment, and entertainment for adults such as discos and casinos. Another section describes the qualities of a perfect hotel worker, including good public relations skills, patience, and initiative. Guidelines are provided around uniforms, interactions with guests and colleagues. The document also contains questions about hotel entertainment and catering to different types of guests.
Legilsation & Ethics in the Travel & Tourism SectorKaren Houston
The document summarizes several key pieces of New Zealand legislation that regulate the travel and tourism sector, including the Civil Aviation Act 1990, Maritime Transport Act 1994, Carriage of Goods Act 1979, and Land Transport Act 1988. It also outlines the roles and responsibilities of regulatory organizations in New Zealand that monitor compliance with these laws, such as the Civil Aviation Authority, Maritime New Zealand, NZ Transport Agency, and international bodies like ICAO and IATA.
This document compares and contrasts commercial hotels and resorts. It notes that resorts typically have longer average guest stays, larger room sizes, and more land area for recreational activities compared to hotels. Resorts also tend to be in more remote locations to help guests "get away from it all" and require amenities like employee housing, shuttle services, and year-round attractions. Additionally, resorts rely more heavily on revenue from recreational activities and retail compared to hotels, which mainly earn income from rooms and food & beverage. Managing a resort requires expertise in the natural resources and recreational programming being offered.
The hospitality industry is complex and involves providing food, accommodation, and services to people away from home. It aims to create wealth for shareholders by satisfying guests. Key sectors include hotels, restaurants, clubs, and travel providers. Guest satisfaction relies on both high-quality services and employees who make guests feel valued. The industry faces trends like increasing technology use, an aging population, and growing demand for leisure travel and stress reduction activities. Success requires focusing on guest needs, maintaining a strong service culture, and adapting to changes.
The document discusses the various departments and divisions within a hotel's organizational structure. It describes the key functions and areas of the front office, reservations, communications, housekeeping, food and beverage, sales and marketing, engineering and maintenance, human resources, and accounting divisions. Maintaining clear communication between departments is important for guest satisfaction, room status monitoring, and overall hotel operations.
The Baguio Country Club was established in 1906 and has since expanded to include a clubhouse, golf course, tennis courts, and cottages. It is organized into several departments including Food and Beverage, Recreation, and IT. The club uses a point-of-sale system to take orders and manage operations. It offers dining, bar, and banquet services. Future plans include building a sewage treatment plant, renovating cottages, and converting a hall into a larger convention center.
13341345 3 Front Office Accommodation Product And Hotel GuestRasel Mainul
The document discusses front office operations in hotels, including departments like front desk, reservations, housekeeping, and telephone operations. It describes key functions of the front office like processing reservations, registering guests, maintaining room status and guest accounts. It also defines different types of hotel guests based on purpose of visit, group size and origin, and discusses factors that influence guest selection of hotels. Finally, it provides terminology used for room status codes in hotel operations.
This document provides an accomplishments checklist for evaluating front desk employees. It contains detailed criteria for checking guests in and out, handling special situations during check-in and checkout, providing services during guests' stays, and addressing special checkout situations. The evaluator uses the checklist to rate an employee's performance on various tasks as above average, average, or below average.
Environmental issues in tourism and hospitalityAMALDASKH
The document discusses environmental issues related to tourism and hospitality. It notes that tourism can negatively impact the environment through increased pollution, depletion of natural resources, and physical damage from activities. Specific issues mentioned include water scarcity from hotel and pool use, air pollution from transportation, sewage pollution, trampling of vegetation from foot traffic, waste and littering. The document also discusses objectives of establishing good environmental practices and standards in the industry to promote sustainability.
This document discusses the structure and staffing of hotels. It explains that hotels require many employees to operate and provide services to guests. The document outlines 6 major departments - rooms, food and beverages, engineering, sales, personnel, and stores/concessions. It explains that these department heads make up the top management team, working under the general manager to implement policies set by ownership. Each department plays an important role in hotel operations and providing good customer service.
The document discusses the organizational structure and departments in a hotel. It outlines the key departments which generally include the front office, housekeeping, food and beverage, marketing, accounting, engineering, and personnel departments. It then focuses on the front office department and its sections, describing the roles of the telephone operator, reservation, reception, information, and concierge desks. It provides details on the responsibilities and tasks of staff in each of these front office sections.
Food and beverage servers work in restaurants and bars, serving customers food and drinks. Their main responsibilities include taking customers' orders, serving meals and refilling drinks, cleaning and preparing tables between customers, and processing payments. They must provide excellent customer service, answer any questions, and resolve any issues customers experience. A portion of their income often comes from tips. The career is expected to see slower than average growth over the next ten years.
The HR plan outlines the vision, mission, and 5-year objectives of expanding the Caribian Villa Resort from 25 to 50 guest rooms, which will require increasing employees from 33 to 95. It conducts an analysis of the current staff structure and performs forecasting using various methods to determine the gaps needed to be filled. The plan also discusses developing action plans, compensation factors, required staff skills, career planning, and conducting an initial workshop to explain goals to stakeholders.
This document provides an introduction to the hospitality industry. It discusses the objectives of the lesson which are to define terms, discuss the nature and characteristics of the industry, and enumerate its scope. The document explains that hospitality is a fast-growing, multi-billion dollar industry that offers opportunities in lodging, food and beverage, entertainment, recreation, travel, and tourism. It provides examples of entry-level management positions in hotels and restaurants.
1. The document provides instructions for removing and installing an engine, including removing accessories, hoses, and brackets to detach the engine/transmission assembly.
2. Special tools are required to lift and support the engine during removal and installation. The transmission mount and other components are also replaced.
3. Detailed steps are given to remove and install the engine accurately, including marking locations and tightening components in a specified sequence.
Golf resorts are full-service lodging facilities that provide access to a golf course. They offer packages including greens fees, equipment rental, meals, and accommodations. As self-contained establishments, golf resorts provide amenities like dining, entertainment, and shopping within the premises. Some prominent global golf resorts highlighted include Pinehurst Resort in North Carolina, Kiawah Island Golf Resort in South Carolina, and Pebble Beach Resort in California. India has several top golf resorts as well, such as The Lalit Golf Resort and Spa in Goa and Jaypee Greens Golf & Spa Resort in Uttar Pradesh.
O documento apresenta as principais características técnicas do novo motor MaxPower 3.9l eletrônico da Ford F-250 4x4, incluindo suas partes, sistemas e equipamentos. Durante o treinamento serão explicados em detalhes o motor, o sistema de injeção eletrônica common rail e os equipamentos de diagnóstico.
Safety brief and notes for 2021 Florida JROTC Orienteering ChampionshipsGord Hunter
The 2021 Florida JROTC Orienteering Championships will be held mar 27 2021 at Jay B Starkey Park in Pasco County. There will be close to 300 participants. Due to Covid protocols meetings to share important information are out of the question so this slide share presentation takes the place of several meetings.
The document summarizes the details of a junior golf program including its mission, schedule of events, rules, etiquette guidelines, and dress code. The program aims to teach junior golfers the fundamentals of golf through lessons and organized play days. It provides an overview of the instructors, divisions, registration fees, and schedule which includes lessons in June and July and play days on Thursdays throughout the summer.
Instructions for north florida jrotc orienteering championshipsGord Hunter
The North Florida JROTC Orienteering Championships are being held April 10th at Tom Brown Park in Tallahassee. Due to Covid safety protocols a lot of information that would normally be shared at a pre-event briefing goes out ahead of time so teams may review it on their own time in their own 'bubble'.
This will be the first orienteering event in anyone's memory in the Tallahassee area.
The document summarizes a junior golf program at Terradyne Golf Club for 2011. It provides information on instructors, objectives to teach fundamentals and promote sportsmanship. It also outlines a schedule of tee lessons, play days and a junior championship. Rules for scoring and etiquette are defined to encourage safety and respect on the course.
Bn module 4 - 2016 volunteer training on race routeWendy Levy
Volunteers will be briefed by their Sector Leader prior to race weekend on their duties and assignments. They should dress appropriately for changing weather, know their tasks, locations, and schedules. Volunteers must wear provided t-shirts and safety vests. The Youth Run requires volunteers to watch for hazards and cheer runners. Lost children should be brought to the Lost Kids area. Sector Leaders will train Course Marshals and Water Station volunteers on their specific roles. Course Marshals must know the race routes and bib colors to direct runners properly. All volunteers must stay until the end of their shifts when the last participant has passed through.
Sonoma State University will host the 2015 NCAA Division II Women's Golf West Regional. The university and head golf coach Val Verhunce are excited for this opportunity to showcase their community and host a prestigious event. Volunteers are needed to assist with a variety of tasks like walking scorer, live scoring, scoreboard operations, and providing refreshments. Those interested in volunteering should contact Troy Cox for more information.
This document provides information and instructions for volunteers working at the upcoming race weekend. It outlines key details volunteers need to know, including their specific duties, proper attire, schedules, and event logistics. Volunteers are instructed to arrive on time and prepared for varying weather, know their assigned roles and locations, and remain at their posts until the end of their shifts to ensure all participants have a positive experience. Specific roles like water station attendants, course marshals, and sector leaders are outlined with responsibilities and best practices. Safety of participants is emphasized throughout.
2. ACC
VOL. 1
2
ACC Golf Operations Mission……………………………………………………. 3
Staff Expectations ....………………………………………………………………. 4
Operational Goals …………………………………………………………………. 5
Cart and Bag Service ……………………………………………………………6 – 9
Driving Range Service ………………………………………………………… 9 – 11
Picture References………………………………………………………………. 12 - 23
General ACC Employment Regulations …………. Referto ACC Employment Handbook.
3. ACC
VOL. 1
3
Augusta Country Club Operation Mission
The Golf Staff will promote and elevate the enjoyment of the game through
courteous and friendly service.
This manual will provide a framework for facilitating the golf services operation
and executing the mission set forth at Augusta Country Club. It will serve as an
evolving reference guide to our golf services staff in order to create a superior golf
experience for our members and guests. This manual will be maintained and
updated as needed to provide an accurate description of the labor standards and
procedures to be followed in each area of the golf services operation.
Core Values
Honesty
Enthusiasm
Hospitality
Quality
Integrity
4. ACC
VOL. 1
4
STAFF EXPECTATIONS
While the golf staff’s focus is to provide the ultimate golf experience for the
members and guest, the staff should be able to achieve their personal and
professional goals, as well. The following characteristics are guidelines for the
staff to follow to ensure that they are projecting the image Augusta Country Club
strives to uphold.
Appearance
Well-groomed and professionally dressed
Attitude
Positive in approach and optimistic in all situations
Courtesy
Displays manners, sincerity, and good listening skills
Enthusiasm
Shows genuine interest in the job
Honesty
Speaks and represents truthfulness at all times
Integrity
Acts with integrity under all circumstances
The golf services operation will be the foundation of Augusta Country Club’s
operation. We will have the first and last points of contact with members and
guests and be in contact with them throughout their day.
5. ACC
VOL. 1
5
GOLF SERVICES OPERATIONAL GOALS
Communication with Guests
In communicating with members and guests we will be outgoing, warm, and most
important, professional. The golf services staff will be expected to always greet
members and guests, make them feel welcomed, and show genuine concern for
their well-being. The staff will have the task of making a great first impression,
and a lasting final impression.
Communication Amongst the Staff
Our communication with each other must be seamless in order to provide an
outstanding golf experience for our members and guests. We will share as much
information as possible with each other about our member’s and guests’ needs,
locations, tendencies, etc. The golf professional staff will have an open door policy
and will look for feedback from the outside services staff.
Attention to Detail
The golf services staff will practice a “no stone unturned” policy with regards to
the golf operation. Doing and noticing the little things will set Augusta Country
Club apart from other courses. The staff will be expected to address all facets of
the operation with great care and attention to detail.
6. ACC
VOL. 1
6
CART AND BAG SERVICE
The cart and bag staff may be the first contactpoint for our members and guests. It
is imperative that set a positive and friendly tone and be pro-active in assisting
with the needs of our customers. The standard will be set high for our outside staff
in the areas of cleanliness, organization, and service. The following standards will
be maintained without exception
Bag Service
When possible there should be someone near the starting stand at all times helping
our guests unload their clubs from their car or carrying their clubs from the parking
lot. If a staff member needs to leave the area to clean carts or pick the range, they
should communicate with the starter. Always let them know where you are.
Attending to bags and cleaning clubs will generate tips.
Interaction
Each staff member should acknowledge and interact professionally with any guest
they come in contact throughout the day. As a staff member, you should always
have a smile on your face, a positive attitude, and a willingness to help our guests
enjoy their golf experience.
Everyone should welcome players upon their arrival, ask if they are enjoying their
round at the turn, and thank them for spending the day with us after their round (no
exceptions).
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form.
Physical Demands
The employee is occasionally required to sit. The employee is frequently required
to stand and walk. The employee is occasionally required to lift up to 30 pounds
above the waist. The employee is occasionally required to bend, stoop and twist.
7. ACC
VOL. 1
7
Work Environment
While performing the essential functions of this job the employee is rarely indoors
in a controlled environment and will be outdoors in an uncontrolled environment
and experiences a low to medium noise level in the work environment.
Work Rules
Violations by an employee of work rules will be considered sufficient grounds for
disciplinary actions, ranging from reprimand or suspension to termination of
employment.
(Refer to Augusta Country Club employee handbook for more detailed rules)
Idle Time
If there is idle time, outside staff members should find something productive to do
while staying visible (or having someone else be visible) to serve guests that may
arrive. This should include detailing carts, cleaning around the clubhouse,
restocking & cleaning the restroom, and anything else that will help us present an
exceptionally clean product. A list will be posted in the cart barn.
Golf Carts
Each golf cart will be stocked with eight golf tees, two green towels, two water
bottles in the cooler, one pencil placed on the right hand side of the steering wheel
displaying the country club logo, one clean unused score card, and the two filled
sand bottles. There should be no trash, dust, or dirt in any front compartment or
back storage basket (no exceptions). There should be no water spots on the
windows or the body of our carts. They should be wiped down with a damp towel
or sprayed with Windex.
(Refer to pictures on pages 14-17 under golf cart for the proper display).
Push Carts
During your shift, each style of push cart should be restocked.
(Referto pictures on pages 21-23 under push cart to see how each one should
be stocked).
8. ACC
VOL. 1
8
Appearance
All staff members should come to work looking professional. This includes (but
not limited to) clean shaven or trimmed, hair combed, clothing wrinkle free, shoes
clean, shirts tucked in, and name tags worn at all times. Hats should not be worn
backward at any time and any headwear worn must have a golf logo on it. No hats
from other courses.
Radios
There should be a radio with each staff member at all times. Please speak
professionally and politely at all times on the radio. You don’t know if there is a
member or guest near someone else on staff with a radio who may overhear your
conversation. There should never be anything negative said about any member or
guest over the radio.
Golf Cart Towels
Keep towels in the proper place in the cart barn. Dirty towels should be cleaned
using the washer and dryer daily.
(Referto pictures on pages 18-20 under Greentowels for example on how fold
one).
Sand Bottles
Sand bottles should be filled each evening and put on each cart for play. Sand for
the bottles can be obtained at the maintenance facility by driving a service vehicle
to maintenance and filling the back of the cart with sand. Sand on the course will
be done daily. Sand bottle locations on the course are as followed; 5,8,10,12,14,16.
Cart Maintenance
In the event there is a problem with a golf cart, a Maintenance Form (located in the
black binder) should be filled out and attached to the steering wheel of the golf
cart. Also make a note on the dry eras board so that all employees know which cart
not to use.
9. ACC
VOL. 1
9
Work Schedule
The schedule for the Bag Drop, Cart Barn, and Range will be completed with-in 72
hours of the current schedule. Any special request will need to be turned into the
supervisor prior to the 72-hour dead line. If request is turned in after this time they
are not guaranteed. If there needs to be a schedule change notify the supervisor and
he or she will approve the change.
Driving Range Service
The Golf Staff will promote and elevate the enjoyment of the game through
courteous and friendly service.
Blue Strap Set Up
Only move straps one yard at a time. Set lead strap at the front of the divot line
from the previous day and move back strap two yards behind that strap.
(Refer to picture on page 12 under Driving Range).
Range Basket set up
At a minimum there will be nine baskets set up on the C tee, and a six on the A,
and B tee. If range is set on Mats, then there should be at least fourteen baskets.
(Refer to picture on page 12 under Driving range).
Ball Set Up
Set up baskets three yards apart and against the back strap to keep baskets in a
straight line.
Monitor Ball Baskets
Every hour throughout the day make sure baskets are full. When you see baskets at
half full refill and reline with strap. Keep straps and baskets neat and lined up.
Learning Center
When open check to make sure each bay has at least three baskets of balls for
instructors to use.
10. ACC
VOL. 1
10
*Note: The Learning Center will be using pink and purple golf balls for
certain occasions. When you pick the range sort the golf balls by color and
wash them separate from the white range balls. Return these immediately.
(Refer to picture on page 12 under Driving Range).
Pick Balls
Ride the ball picker throughout the day, maintaining a clean appearance on the
driving range. Make sure you always have enough balls to refill all baskets on the
tee then move on to other duties. Keep right side of range picked first including the
first fairway and be careful not to pick up player’s ball playing number 1.
Ball Cleaning
Never put unwashed ball on the tee for players to hit. Every ball picked will be ran
through the ball washer.
Ball Sorting
When balls are being washed they should also be sorted. The old balls that have
become damaged dispose of them in the container provided down at the range.
(If the Titleist or number is hard to read, box it up or put in the big grey trash bin)
(Refer to pictures on page 13 under Ball sorting).
Bunkers
Keep balls raked out of bunkers during slow time so you can easily pick up balls
with the picker.
Club Cleaning Buckets
There should be one cleaning bucket on each practice tee. The water should be
emptied and replaced with clean water every day.
11. ACC
VOL. 1
11
Bush and Tree Line
Bush line between teaching tee and practice tee and at the end of the black fence
needs to be cleaned out. Tree line all along the back side of the range needs to be
cleaned out.
Trash
Both trash cans on the practice tees will be check throughout the day, and taken out
if needed.
Short Game Area
Opening and closing range attendant will check the short game area before leaving
for the day.
Range Picker
Open and closing shift will inspect the ball picker for issue before use. If repairs
are need inform the supervisor or the pro shop. Once the range is set for the night,
the range picker will be washed down and parked in the cart barn.
Weekly Schedule
Monday: Stays cleaned unless a tournament is being held that day.
Tuesday:Set up by 7:30 am
Wednesday:Set up by 7:30 am. Close at 7:00 pm to be clean picked for mowing
on Thursday morning.
Thursday: Set up by 9:00 am or when mowing is complete.
Friday: Set up by 7:30 am
Saturday: Set up by 7:30 am
Sunday: Set up by 7:30 am Close at 7:00 pm to be clean picked for mowing on
Monday morning.
*The times will change when time change has occurred. You will be notified by the Supervisor.