This document summarizes an upcoming Global Service Jam event taking place in Bengaluru, India from February 25-26, 2012. Over 55 cities from around the world and over 1,100 participants will work in teams over 48 hours to design and prototype new services inspired by a shared theme using design thinking methodology. The event aims to bring together a variety of participants from different backgrounds including designers, developers, entrepreneurs and students to learn, challenge themselves, and network. Participants are encouraged to get involved as sponsors, volunteers, or participants in the jam.

1. BENGALURU
2 5 -2 6 th Fe b 2 0 1 2

2. What is global
service jam?

3. 48 hours
On the last weekend (25-26) of Feb, people who
are interested in service design from more than
fifty cities will be participating in a Global
Event. From Luxembourg to Rome to Mexico
55 cities
& counting
City and to Egypt.
AND so will Bengaluru!
1100+ participants
& counting
service
200 + design
projects

4. What is global service jam?
In a spirit of experimentation, innovation, co-operation and friendly competition,
teams will have less than 48 hours to develop, design and prototype completely
new services inspired by a shared theme using Design Thinking methodology.
More than 55 cities from all over the world are participating with already more
than 1100+ participants. At the end of the weekend, their collection of brand new
services will be published to the world.

5. Who all were a part of the global event last year?
(See for yourself, now you know why I am jumping while making this presentation )

6. This years participants!
55
cities
& counting
Can you spot us there?

7. So,
Who are the 1100+
people who will participate?
Must be designers from various areas who will attend this?
In a traditional sense, we are used to believe
that anyone who is directly involved would
want to be here. Ergo people who design
services like design thinkers, service
designers or business men.

8. Developers
NO !
Visual/Industrial Designers
UX / UI designers
Entrepreneurs
Service Designers
MBA Students
ANSWER (is a simple):
Art direction
people were left with such varied and different Digital Communication
perspective on service design that left an impact on
them. Editors
We are also inviting a variety of similar people this year, Physiologist
so that the experience is enriching and everyone is at
the end of it , very excited to have worked with such Students
variety of people and to have also interacted with
people around the world. & and a lots more

9. You may have used
Err, some of them.
but what exactly is
service design?
Huh! Do you know that India is service led industry with around
60% GDP coming from only services?
Service design is an multidisplinary approach that
combines different methods and tools from
various disciplines. It is a new way of thinking as
opposed to a new stand alone academic
discipline.
It is all about making the service you deliver
useful, usable, efficient, effective and desirable.

10. What do I gain
from this?
THE BIG QUESTION THAT HAS BEEN HAUNTING YOU FOR A
WHILE NOW & SOME OF YOU HAVE BEEN SKIPPING SLIDES
JUST TO GET TO THIS PAGE.

11. Learn.
Challenge.
Meet.
This is a unique platform where people from different
discipline come across a common table to learn
methods of Design thinking by doing (and not thinking!)
Challenge teams on your design thinking skills and the
solutions you make.
Network with people locally ( and Globally!) from
Bengaluru who are interested in Design Thinking
Methodology.

12. So, how do these jams look like?
WOOHOOO!

13. How can you
participate?

14. By taking ownership in any of the
below mentioned areas
Sponsors
Volunteers &
Participants The most important set of people
that we are looking forward for .
mail and we will help you make this your event as well.

15. Sponsors: All events need sponsors to work perfectly WE have sponsorship packs and small
sponsorship also. Please mail us your interest
and we will get back to you. Our contact are
on the last slide.
We would only require to sponsor for conveniences for
the participants, like stationeries, video cams, could
also be knowledge by taking a session on frameworks
onto approaching a service design problem, certificates
or maybe even bean bags!
We love bean bags!
Volunteers: There is a lot room here for help also. We
added benefits to this role, we will be giving a
small session on service design tools, special
volunteers for many purposes. To lead and guide teams mentions and some video footage that
with frameworks and process, for helping in the happen on the location.
production work during and after the event.
We are still planning and setting the stage
right now, but this is going to be excited.
us to train you into the process enough that you would
be able to handle queries.
Participants: This of course, are the people we are This is the most exciting stage to be in.
working for . Everything we are trying to do here in Although there are no responsibilities here,
but like I said would love to hear before hand
these session is for you to come and meet people. Your
from you. Ideas, suggestions, small
only duty is to come forward, step up and contribute the contributions will be greatly appreciated.

16. Contact us at:
Official
@GSJ12_Bangalore
Bengaluru’s Local Hosts
Neeraj Jain
@freespiritjain
neeraj.freespirit@gmail.com
Francis Xavier
@zenxavier
francis.xav@gmail.com