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THE 
MOBILE 
CONSUMER 
A GLOBAL SNAPSHOT 
FEBRUARY 2013
2 The Mobile Consumer: A Global Snapshot
Mobile The Next Media Powerhouse 
When the first call was placed on a handheld mobile phone in 1973, the 
prototype device used was capable of less than 30 minutes of battery life 
and took 10 hours to re-charge. Fast-forward some 40 years later and 
mobile device ownership has reached critical mass around the world. 
Today, these devices serve as the primary communications and media 
vehicles for many and play an increasingly important role in the daily 
lives of consumers in both developed and high-growth economies. 
To better understand today’s mobile world, we’ve selected data from the 
following countries – Australia, Brazil, China, India, Italy, South Korea, 
Russia, Turkey, the United Kingdom, and the United States – for an in-depth 
look at mobile consumers and how they use their devices around 
the globe. 
The Mobile Consumer: A Global Snapshot 3
Device Penetration and User Demographics 
Smartphone owners may be the majority of mobile users in countries 
like the U.S. and U.K., but the trusty feature phone (devices with no 
touchscreen or QWERTY keypad that operate without an advanced 
operating system) continues to be the mobile device of choice in places 
like India, Brazil and Russia where the network infrastructure required 
for smartphones and next generation mobile devices has yet to appear 
outside of large, urban centers. In general, younger consumers around 
the globe are more likely to embrace smartphone devices. It can be 
expected that their interest will help drive smartphone adoption as they 
age and make up a greater percentage of the consumer base. 
The increased functionality smartphones offer also means increased 
data and bandwidth usage, which comes at a price. While consumers in 
countries with higher smartphone ownership, like South Korea, the U.K. 
and the U.S. seem resigned to pay a fixed price for an unlimited or tiered 
data plan, consumers in countries with fewer smartphone owners and 
less of the 3G or 4G infrastructure in place are more likely to rely on pay-as- 
you-go data options or use WiFi. 
Consumer Smartphone Habits 
Around the World 
With operating systems and device capabilities that provide consumers 
more access to content and multimedia features, smartphones are 
transforming mobile habits in markets around the world. Games and 
social networking apps are generally the most popular across the 
countries selected. 
Mobile Shopping 
Mobile shopping via smartphone is still in its infancy in many countries 
around the world. Among the countries selected for this report, mobile 
wallet or NFC usage is still gaining traction with consumers; only 
the U.S. had a majority of smartphone users who use a shopping or 
retail app at least once a month. But smartphone users in a variety of 
countries are using their mobile devices to browse, if not purchase, 
products, conduct price comparisons and read product reviews. 
4 Copyright © 2013 The Nielsen Company
Mobile Video 
A clear global preference for how to view mobile video content has yet 
to emerge. Mobile web and apps are the most likely choices for most 
smartphone users, with downloading video clips seeming to be a less 
popular method for most. 
While generally not considered a replacement for traditional TV viewing, 
mobile video is providing consumers with more opportunities to 
engage with content at any time, anywhere. The majority of smartphone 
consumers said they don’t feel as though mobile video viewing has any 
impact on their normal TV habits. The greatest impact of mobile viewing 
appears to be in high-growth economies. For example, roughly one-third 
of Chinese smartphone users surveyed online said they have increased 
their traditional TV viewing habits, while 28 percent of Indian users 
believe they watch less traditional TV because of mobile viewing. 
Mobile Advertising 
With the dramatic growth in mobile usage around the world, content 
providers and other publishers are increasingly seeking out new ways to 
create value for their content, and brands and advertisers are looking for 
more opportunities to get their messages in front of the right audience. 
In all countries except India, smartphone owners are most likely to 
receive mobile ads about once a day. Indian smartphone owners receive 
mobile ads less frequently, with 70 percent seeing them about once a 
week or less. In general, smartphone owners in developed markets are 
the least likely to engage with mobile ads, while smartphone owners in 
high-growth economies are more likely to engage. 
About this Report 
Nielsen’s 2013 Mobile Consumer Report pulls together findings from 
surveys, custom and syndicated research conducted around the world 
in 2012. Data collection methodologies and geographic representations 
vary by country. Countries where data collection was conducted in 
person or on the phone include India and Turkey. For Brazil, data 
collection was conducted online, except for mobile and smartphone 
penetration figures which were collected by phone. 
The following pages contain a snapshot of the differences and 
similarities among mobile consumers around the world and offer a 
glimpse of the early demographic and behavior trends associated 
with new mobile devices in emerging markets. Representing just 
some of Nielsen’s mobile capabilities, these insights provide a better 
understanding of both the challenges and opportunities that exist as the 
mobile landscape continues to evolve. 
The Mobile Consumer: A Global Sanpshot 5
WHO, 
WHAT, 
& WHERE? 
Mobile devices have reached critical mass, with a majority of 
consumers in both developed and high-growth economies now 
owning a mobile phone as of the first half of 2012. Even so, there 
are still notable differences in the types of mobile devices owned. 
For example, in China and India—the largest of the high-growth 
markets—consumers are at opposite ends of the mobile ownership 
spectrum: two-thirds of Chinese mobile subscribers surveyed online 
own a smartphone, compared to only 10 percent in India where feature 
phones are the overwhelming majority (80 percent penetration). 
South Korea, home to popular phone manufacturer Samsung, leads 
in both overall mobile ownership (99 percent) and smartphone 
ownership (67 percent). Among developed markets, smartphone 
ownership is lowest in the U.S. based on data collected during the first 
two quarters of 2012, but has steadily increased over the last few years, 
reaching 61 percent by December 2012. Brazilian and Turkish mobile 
subscribers are the most likely to own multimedia phones, which have 
similar capabilities as smartphones, but without an advanced level 
operating system, such as Android or iOS. 
6 Copyright © 2013 The Nielsen Company
How many of us use a mobile phone? 
Among Consumers Ages 16+ 
86%  AUSTRALIA 
84%  BRAZIL 
89%  CHINA 
81%  INDIA 
97%  ITALY 
98%  RUSSIA 
99%  SOUTH KOREA 
97%  UNITED KINGDOM 
94%  UNITED STATES 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
Note: Total mobile penetration not available for Turkey. 
AUSTRALIA 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
RUSSIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
RUSSIA 
SOUTH KOREA 
SOUTH KOREA 
TURKEY 
TURKEY 
UNITED KINGDOM 
UNITED KINGDOM 
UNITED STATES 
UNITED STATES 
The Mobile Consumer: A Global Sanpshot 7
What types 
of devices 
do we use? 
Smartphone 
includes devices 
with and without 
touchscreens 
Multimedia Phone 
touchscreen and/or 
QWERTY keypad, but 
without an advanced 
operating system 
Feature Phones 
no touchscreen, 
QWERTY keypad, 
or advanced 
operating system 
8 Copyright © 2013 The Nielsen Company
What types of devices do we use? 
SMARTPHONE 
65% 
36% 
66% 
10% 
62% 
53% 
21% 
37% 
61% 
19% 
MULTIMEDIA PHONE 
4% 
67% 
9% 
9% 
MULTIMEDIA PHONE 
4% 
21% 
9% 
9% 
9% 
11% 11% 
11% 11% 
20% 
9% 
10% 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
Reported percentages for U.S. are based on Q2 2012 data. 
MULTIMEDIA PHONE 
9% 
11% 11% 
FEATURE PHONE 
20% 
9% 
10% 
FEATURE PHONE 
38% 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
RUSSIA 
30% 
23% 
SOUTH KOREA 
51% 
TURKEY 
UNITED KINGDOM 
UNITED STATES 
4% 
31% 
27% 61% 
The Mobile Consumer: A Global Sanpshot 9 
9% 
31% 
44% 
25% 
27% 80% 
51% 
23% 
61% 
30% 
38%
Who are mobile 
consumers? 
There are differences in the device penetration rates between men and 
women among all countries, with China and Brazil showing the largest 
gender divide among smartphone owners (17 and 16 percentage points, 
respectively, skewing male). In general, smartphone owners globally 
tend to skew male (except for Australia) and feature phone owners tend 
to skew female. 
Younger users are more likely to own a smartphone and older users are 
more likely to own a feature phone, which makes sense since feature 
phones are more established in the marketplace. Though there are some 
exceptions – in Italy consumers have higher smartphone ownership 
among users ages 35-64, whereas in India feature phones have far more 
penetration than smartphones across all age segments – the broader 
trend suggests that smartphone adoption will likely continue to rise as 
younger consumers age. 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
RUSSIA 
SOUTH KOREA 
TURKEY 
UNITED KINGDOM 
UNITED STATES 
10 Copyright © 2013 The Nielsen Company
64% 
67% 
63% 
69% 
66% 
77% 
76% 
74% 
75% 
72% 
70% 
68% 
65% 
82% 
86% 
86% 
66% 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
FEATURE PHONE SMARTPHONE 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
43% 
41% 
40% 
37% 
45% 
44% 
44% 
50% 
42% 
44% 
54% 
48% 
46% 
34% 
33% 
29% 
38% 
37% 
34% 
28% 
29% 
34% 
19% 
21% 
25% 
29% 
18% 
14% 
19% 
20% 
16% 
20% 
38% 
38% 
27% 
22% 
22% 
13% 
7% 
14% 
12% 
9% 
6% 
44% 
54% 
49% MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
6% 
44% 
31% 
49% 
43% 
49% 
54% 
38% 
41% 
FEATURE PHONE SMARTPHONE 
57% 
51% 
51% 
51% 
54% 
55% 
49% 
20% 
25% 
8% 
7% 
21% 
38% 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
49% 
67% 
57% 
59% 
54% 
72% 
78% 
65% 
44% 
66% 
38% 
26% 
34% 
19% 
16% 
26% 
46% 
46% 
25% 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
MALE 
FEMALE 
AGES 1624 
AGES 2534 
AGES 3544 
AGES 4564 
54% 
55% 
52% 
66% 
73% 
64% 
45% 
38% 
38% 
37% 
21% 
19% 
28% 
53% 
53% 
48% 
76% 
85% 
70% 
80% 
86% 
87% 
38% 
27% 
21% 
87% 
64% 
59% 27% 
21% 
17% 
30% 
24% 
16% 
9% 
64% 
59% 
62% 
63% 
78% 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
The Mobile Consumer: A Global Sanpshot 11
HOW MANY 
MOBILE DEVICES 
DO WE OWN? 
As mobile technology plays an increasingly important role in 
both our personal and professional lives around the world, some 
consumers are relying on multiple mobile devices to stay connected. 
More than half of Russian mobile subscribers (51 percent) own two 
or more mobile devices. 
12 Copyright © 2013 The Nielsen Company
HOW MANY MOBILE DEVICES DO WE OWN? 
OWN MULTIPLE MOBILE PHONES OWN ONE MOBILE PHONE 
48% 
BRAZIL 
51% 
RUSSIA 
11% 
INDIA 
7% 
TURKEY 
36% 
CHINA 
16% 
SOUTH KOREA 
16% 
UNITED KINGDOM 
20% 
AUSTRALIA 
35% 
ITALY 
17% 
UNITED STATES 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
The Mobile Consumer: A Global Sanpshot 13
How much does 
mobile service 
cost and who 
has a data plan ? 
The cost of a data plan can be a major factor when choosing both a 
mobile provider and the device itself. Smartphones, with added features 
and functionality, often require more data. In some countries, like India 
and Russia where the median smartphone bill is significantly higher than 
that of all mobile users and feature phones have a higher penetration, 
consumers are opting for more flexible, less expensive options, such as 
“pay-as-you-go” data pricing, or taking advantage of WiFi connectivity. 
ITALY 
14 Copyright © 2013 The Nielsen Company 
57% 
AVG MONTHLY BILL 
SMART PHONE 
USERS 
HAVE A DATA PLAN? 1 
€ 22 
CHINA 
77% 
AVG MONTHLY BILL 
SMART PHONE 
USERS 
ALL MOBILE 
PHONE USERS 
HAVE A DATA PLAN? 1 
¥ 100 
¥ 100 
AUSTRALIA 
81% 
AVG MONTHLY BILL 
SMART PHONE 
USERS 
ALL MOBILE 
PHONE USERS 
HAVE A DATA PLAN? 1 
AUD$ 50 
AUD$ 44 
BRAZIL 
43% 
AVG MONTHLY BILL 
SMART PHONE 
USERS 
ALL MOBILE 
PHONE USERS 
HAVE A DATA PLAN? 1 
R$ 50 
R$ 49 
INDIA 
57% 
AVG MONTHLY BILL 
SMART PHONE 
USERS 
ALL MOBILE 
PHONE USERS 
HAVE A DATA PLAN? 1 
499 
300 
RUSSIA 
43% 
AVG MONTHLY BILL 
SMART PHONE 
USERS 
HAVE A DATA PLAN? 1 
 500
CHINA 
HAVE A DATA PLAN? 1 
77% 
ITALY 
How much does mobile service cost? 
HAVE A DATA PLAN? 1 
57% 
PHONE USERS 
PHONE USERS 
AVG MONTHLY BILL 
¥ 100 
SMART PHONE 
USERS 
¥ 100 
ALL MOBILE 
PHONE USERS 
AVG MONTHLY BILL 
€ 22 
SMART PHONE 
USERS 
€ 20 
ALL MOBILE 
PHONE USERS 
SOUTH KOREA 
HAVE A DATA PLAN? 1 
89% 
AVG MONTHLY BILL 
55000 
SMART PHONE 
USERS 
50000 
ALL MOBILE 
PHONE USERS 
UNITED KINGDOM 
HAVE A DATA PLAN? 1 
85% 
AVG MONTHLY BILL 
£ 25 
SMART PHONE 
USERS 
£ 20 
ALL MOBILE 
PHONE USERS 
INDIA 
HAVE A DATA PLAN? 1 
57% 
AVG MONTHLY BILL 
499 
SMART PHONE 
USERS 
300 
ALL MOBILE 
PHONE USERS 
RUSSIA 
HAVE A DATA PLAN? 1 
43% 
AVG MONTHLY BILL 
 500 
SMART PHONE 
USERS 
 400 
ALL MOBILE 
PHONE USERS 
TURKEY 
HAVE A DATA PLAN? 1 
49% 
AVG MONTHLY BILL 
30 
SMART PHONE 
USERS 
N/A 
ALL MOBILE 
PHONE USERS 
UNITED STATES 
HAVE A DATA PLAN? 1 
96% 
AVG MONTHLY BILL 
$ 93 
SMART PHONE 
USERS 
$ 66 
ALL MOBILE 
PHONE USERS 
Do We Pre-Pay or Sign a Contract? 
The majority of mobile subscribers in India seemingly prefer pre-paid service to a fixed contract. 
In all countries, except Russia and South Korea, mobile subscribers tend to use a pre-paid 
service on non-smartphone devices. 
1 Data plan percentages for all countries are based on smartphone users only. 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
The Mobile Consumer: A Global Sanpshot 15
How do we 
decide which 
mobile device 
to buy? 
Consumers around the world are collectively embracing mobile devices 
and the criteria they use to determine which device to buy vary from 
country to country. Getting good value for the money spent on a device 
matters more to consumers responsible for purchase decisions in the 
U.S., U.K., Italy and China. Russian consumers say they care more about 
“stylish design” when deciding which mobile device to purchase, while 
Chinese consumers are more concerned with having a wide choice of 
applications to use on their device. 
16 Copyright © 2013 The Nielsen Company
TOP SELECTION CRITERIA FOR BUYING MOBILE DEVICES 
CHINA 
INDIA 
Stylish design 
Good operating system 
Good value for money 
Easy to use 
AUSTRALIA 
BRAZIL 
Wide choice of applications 
ITALY 
RUSSIA 
SOUTH KOREA 
TURKEY 
UNITED KINGDOM 
UNITED STATES 
7% 
13% 
13% 
13% 
11% 
12% 
10% 
9% 
8% 
8% 
7% 
2% 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
14% 
22% 
17% 
17% 
23% 
14% 
15% 
19% 
16% 
21% 
20% 
15% 
16% 
15% 
16% 
24% 
25% 
23% 
22% 
28% 
20% 
21% 
28% 
30% 
25% 
16% 
31% 
14% 
22% 
25% 
19% 
15% 
15% 
21% 
15% 
17% 
15% 
16% 
The Mobile Consumer: A Global Sanpshot 17
Where do we buy 
mobile devices? 
among those who purchased their own device 
in the past 6 months. 
46% OF SOUTH KOREAN MOBILE 
USERS PURCHASED THEIR 
DEVICE AT A MOBILE OPERATOR/ 
CARRIER RETAIL STORE 
49% OF RUSSIAN MOBILE USERS 
PURCHASED THEIR DEVICE 
AT A MAJOR ELECTRONICS 
OR MEDIA RETAIL STORE 
37% OF MOBILE USERS IN THE 
U.K. PURCHASED THEIR 
MOBILE DEVICE ONLINE 
15% OF CHINESE MOBILE USERS 
BOUGHT THEIR DEVICE 
DIRECT FROM THE 
MANUFACTURER. 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
18 Copyright © 2013 The Nielsen Company
What do we 
do with OUR 
smartphones? 
Even with operating systems that offer consumers high-speed 
connections, built-in multimedia features and access to a multitude of 
apps, text messaging is still one of the most popular mobile activities 
among smartphone owners in all countries. South Korean smartphone 
owners are generally the most active when using their smartphone for 
multimedia or commerce activities such as web browsing and online 
banking, and Brazilians are the heaviest users of social media on their 
smartphones. 
Among all U.S. mobile 
post-paid/contract users 
164.5 
Average number of calls sent/received per month 
644.1 
Average voice minutes used per month 
764.2 
Average number of text messages 
sent/received per month 
Source: Nielsen Customer Value Metrics, 2012 
The Mobile Consumer: A Global Sanpshot 19
What do we do with OUR smartphones? 1 
TEXT MESSAGING / SMS 
94% 
85% 
45% 
86% 
95% 89% 
92% 
78% 
93% 
SOCIAL NETWORKING 
APPLICATIONS 
EMAIL 
INSTANT MESSAGING 
55% 
66% 
58% 
17% 
75% 
55% 51% 
68% 
33% 
52% 
STREAMING ONLINE MUSIC 
33% 
57% 
50% 
37% 
VIDEO / MOBILE TV 
20% 
22% 
19% 
9% 
WEB BROWSING MOBILE SHOPPING 
84% 
63% 
56% 
38% 
66% 
37% 
26% 
3% 
20 Copyright © 2013 The Nielsen Company 
67% 
15% 
34% 35% 
70% 
28% 
58% 
75% 
62% 
26% 
59% 47% 
55% 
69% 
63% 
21% 
39% 
59% 
11% 
26% 
41% 
40% 
38% 
19% 
43% 
39% 
8% 
17% 
36% 
44% 
28% 
59% 
74% 
71% 
13% 
49% 
64% 
81% 
62% 60% 
69% 
75% 
15% 
37% 
68% 
80% 
82% 
25% 
17% 
43% 
7% 
17% 15% 
43% 
30% 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
RUSSIA 
SOUTH KOREA 
TURKEY 
UNITED KINGDOM 
UNITED STATES
How do smartphones impact shopping? 
Across the board, top smartphone shopping activities include browsing products, price comparison 
and reading product reviews. 
Smartphone owners in the U.S. are the most likely to use their device for in-store price comparison, 
online coupons and purchasing products. 
MOBILE BANKING LOCATIONBASED 
48% 
38% 40% 
39% 
28% 
42% 
7% 
33% 22% 
28% 
4% 
51% 
BARCODE OR QR SCANNING 
56% 
52% 
8% 
46% 42% 
34% 
10% 
59% 
NFC/MOBILE WALLET 
14% 
22% 
30% 
N/A 
24% 
12% 14% 
18% 
2% 
38% 
4% 
1% 
15% 
1 Activities performed among smartphone users within the past 30 Days 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
SERVICES/GPS 
4% 
11% 
20% 
N/A 
3% 
11% 3% 
The Mobile Consumer: A Global Sanpshot 21
Which apps 
do we use? 
Apps continue to increase in popularity. Chinese and American 
smartphone owners are the heaviest app users overall, with games being 
the most used type of app in more than half of the selected countries 
(China, Australia, Italy and Brazil). Social networking app usage is 
strongest in the U.S., with 85 percent of American smartphone owners 
as regular users. Smartphone owners in India and Turkey are the least 
likely to regularly use all categories of apps, but the most popular tend 
to be more entertainment driven, like social networking and games. 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
RUSSIA 
SOUTH KOREA 
TURKEY 
UNITED KINGDOM 
UNITED STATES 
22 Copyright © 2013 The Nielsen Company
WhICH APS DO WE USe? 1 
SOCIAL NETWORKING 
85% 
GAMES 
61% 53% 
50% 
68% 
70% 
39% 
60% 52% 
54% 
32% 
61% 
67% 
60% 
29% 
53% 47% 
58% 
49% 
49% 
MAPS/NAVIGATION/SEARCH 
84% 
NEWS 
38% 45% 
25% 
45% 
55% 
13% 
39% 33% 
38% 
10% 
54% 
51% 
63% 
14% 
52% 46% 
45% 
61% 
5% 
VIDEO/MOVIES 
43% 
62% 
BANKING/FINANCE 
32% 
36% 
48% 
14% 
17% 
53% 
31% 
26% 
6% 
47% 
WEATHER 
SHOPPING/RETAIL PRODUCTIVITY 
21% 
26% 
44% 
11% 
53% 
18% 17% 
28% 
4% 
40% 
WONDERING ABOUT MOBILE WEB USAGE? 
Facebook, Google, YouTube, Twitter and eBay consistently rank in the top 10 sites among 
mobile web users around the world. 
65% 
42% 
24% 
14% 
36% 
48% 
48% 39% 
9% 
74% 
53% 
14% 
1% 
11% 
1 Types of apps used regularly among smartphone app users 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012, US Nielsen Smartphone Analytics 
19% 
49% 
56% 
29% 
22% 
46% 
37% 
62% 
10% 
14% 
24% 
40% 
11% 
14% 
The Mobile Consumer: A Global Sanpshot 23
How do we 
watch mobile 
video? 
Smartphones are a popular device for watching video, despite the 
smaller screen size. In most countries, mobile web is the most popular 
means of accessing mobile video, while smartphone owners in the U.K. 
and South Korea are more likely to watch mobile video using an app. In 
the U.S., smartphone owners are equally likely to watch video via mobile 
internet and apps (72 percent), and Indian smartphone owners are the 
most likely to view downloaded video clips (57 percent). 
24 Copyright © 2013 The Nielsen Company
How do we watch mobile video? 
MOBILE WEB APLICATIONS 
DOWNLOAD CLIPS OTHER 
OTHER 
60% 37% 46% 7% 
64% 38% 49% 3% 
22MINUTES 
39 SECONDS 
74% 22MINUTES 
AUSTRALIA 
BRAZIL 
2% CHINA 
per visitor 
55% 39% 
22MINUTES 
39 SECONDS 
per visitor 
22MINUTES 
39 SECONDS 
per visitor 
39 SECONDS 
per visitor 
60% 57% 33% 2% 
INDIA 
68% 30% 50% 3% 
ITALY 
22MINUTES 
39 SECONDS 
46% 
per visitor 
22MINUTES 
39 SECONDS 
19% 
per visitor 
22MINUTES 
39 SECONDS 
52% 
per visitor 
22MINUTES 
39 SECONDS 
5% 
per visitor 
SOUTH KOREA 
22MINUTES 
39 SECONDS 
60% 
per visitor 
22MINUTES 
39 SECONDS 
35% 
per visitor 
22MINUTES 
39 SECONDS 
35% 
per visitor 
22MINUTES 
39 SECONDS 
9% 
per visitor 
55% 23% 59% 5% 
RUSSIA 
UNITED KINGDOM 
72% 42% 72% 1% UNITED STATES 
Source: Nielsen Smartphone Insights, first half of 2012; Nielsen Mobile Video Report 
The Mobile Consumer: A Global Sanpshot 25
How often 
do we watch 
mobile video on 
smartphones? 
Chinese smartphone owners are the heaviest users of mobile video, as 
17 percent access more than three times a day. Mobile video viewing is 
fairly infrequent among the developed markets, as a third of smartphone 
users in the U.K., Australia and Italy access less than once a week. 
American smartphone owners are the exception, leading all countries in 
daily mobile video usage (31 percent use at least once per day). 
26 Copyright © 2013 The Nielsen Company
FREQUENCY OF ACCESING MOBILE VIDEO 
among all mobile users who have watched video on their phone in the past 30 days 
3 TIMES/DAY 23 TIMES/DAY ONCE/DAY SEVERAL TIMES/WEEK ONCE/WEEK  ONCE/WEEK 
15% 
BRAZIL 
8% 
16% 
ITALY 
5% 
12% 
7% 
28% 
9% 
22% 
11% 
UNITED 
KINGDOM 
18% 
12% 
16% 
16% 
18% 
34% 
33% 
21% 
7% 
CHINA 
17% 
20% 
17% 
34% 
6% 
7% 
8% 
AUSTRALIA 
2% 1% 
INDIA 
6% 
20% 
18% 
RUSSIA 
11% 
6% 
18% 
33% 
11% 
22% 
33% 
34% 
42% 
13% 
14% 
4% 
7% 
SOUTH 
KOREA 
42% 
2% 2% 7% 
18% 
UNITED 
STATES 
15% 
31% 
16% 
42% 
14% 
Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report 
The Mobile Consumer: A Global Sanpshot 27
HOW DOES 
watching MOBILE 
VIDEO IMPACT 
TV VIEWING? 
While mobile video viewing is not considered a replacement for other 
TV viewing, it does provide consumers around the world with more 
opportunities to view content, regardless of their location. The majority 
of smartphone owners surveyed in all selected countries say their 
viewing habits have been unaffected by mobile video usage and they 
still watch the same amount of traditional TV. Smartphone owners in 
high-growth economies reported the most drastic impact: nearly a third 
of Chinese smartphone owners surveyed say they now watch more 
traditional TV, while 28 percent of smartphone users in India say they 
felt their traditional TV viewing decreased. 
28 Copyright © 2013 The Nielsen Company
Impact of Mobile Video on Television Viewing 
TRADITIONAL TV VIEWING INCREASED TRADITIONAL TV VIEWING STAYED THE SAME TRADITIONAL TV VIEWING DECREASED 
13% 15% 
AUSTRALIA 
72% 
BRAZIL 
52% 
ITALY 
16% 
68% 
22% 
16% 
7% 
CHINA 
46% 
SOUTH 
KOREA 
65% 
9% 8% 
15% 
UNITED 
STATES 
83% 
26% 
19% 
5% 
UNITED 
KINGDOM 
76% 
32% 
23% 
INDIA 
47% 
11% 7% 
RUSSIA 
82% 
25% 
28% 
21% 
Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report, US data source is the Connected Device Report, 2012. 
The Mobile Consumer: A Global Sanpshot 29
WHAT TYPE 
OF MOBILE 
ADVERTISING DO 
SMARTPHONE 
USERS RECEIVE? 
With the dramatic growth in mobile usage around the world, content 
providers and publishers are increasingly seeking out new ways to 
create value for their content, and brands and advertisers are looking for 
more opportunities to get their messages in front of the right audience. 
Smartphone owners in India and Turkey are the least likely to receive or 
see any ads on their device. With the exception of the U.S., in developed 
markets, smartphone owners are most likely to receive mobile ads via 
apps. Russian smartphone owners are the most likely to use their phone 
for texting (95 percent), so it’s no surprise that text messages are the 
most common method for receiving mobile ads. Chinese smartphone 
owners say they receive the most mobile ads, topping all countries in 
ads received via online games, mobile video/TV, streaming radio and 
location-based services. 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
ITALY 
APPLICATIONS 30% 
RUSSIA 
SOUTH KOREA 
TURKEY 
UNITED KINGDOM 
UNITED STATES 
MOBILE INTERNET 
24% 25% 
32% 
38% 
4% 
19% 
27% 
7% 
47% 
36% 
35% 
13% 
20% 
27% 
32% 
19% 
9% 
45% 
22% 
30 Copyright © 2013 The Nielsen Company
STREAMING ONLINE 
MUSIC/RADIO 
26% 
TEXT MESSAGE/SMS 
17% 15% 
8% 
38% 
28% 
18% 
22% 
34% 
22% 
13% 
27% 
8% 
6% 
ONLINE GAMES 
18% 
28% 
32% 
8% 
25% 
17% 14% 
12% 
8% 
25% 
LOCATIONBASED 
SERVICES/GPS 
6% 
2% 
17% 
WATCHING VIDEO/ 
MOBILE TV 
9% 
19% 
30% 
6% 
17% 
12% 7% 
11% 
6% 
18% 
68% 
DID NOT SEE ADVERTISING 
WHILE USING PHONE 
53% N/A 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
19% 
27% 
7% 
9% 8% 
14% 
7% 
17% 
19% 
3% 
10% 
10% 9% 
51% 
20% 
16% 
67% 
NO 
ADS 
35% 48% 
19% 
The Mobile Consumer: A Global Sanpshot 31
HOW OFTEN 
DO WE RECEIVE 
MOBILE ADS ON 
OUR PHONES? 
In all countries except India, smartphone owners are most likely to 
receive mobile ads about once a day. Indian smartphone owners 
receive mobile ads less frequently, with 39 percent seeing them about 
once a week. 
32 Copyright © 2013 The Nielsen Company
How often do we receive mobile ads on our phones? 
AMONG smartphone owners who have received ads 
AT LEAST ONCE A DAY WEEKLY MONTHLY LESS THAN ONCE PER MONTH 
AUSTRALIA 
57% 25% 8% 9% 
BRAZIL 
62% 26% 5% 7% 
CHINA 
65% 26% 5% 4% 
INDIA 
30% 39% 15% 16% 
ITALY 
53% 25% 8% 13% 
SOUTH KOREA 
78% 16% 4% 1% 
RUSSIA 
55% 27% 10% 8% 
TURKEY 
74% 16% 6% 4% 
UNITED KINGDOM 
58% 29% 8% 4% 
UNITED STATES 
57% 24% 10% 8% 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
The Mobile Consumer: A Global Sanpshot 33
HOW DO 
SMARTPHONE 
USERS FEEL 
ABOUT MOBILE 
ADVERTISING? 
In general, smartphone owners in developed markets are the least 
likely to engage with mobile ads, while smartphone owners in high-growth 
economies are more likely. For instance, Indian smartphone 
owners are among the least likely to receive ads on their smartphone, 
but don’t seem to mind the ones they do see and are the most likely 
among smartphone users in all countries to engage with ads. Indian 
smartphone owners are also more likely to be comfortable providing 
some kind of personal information if it means being served an ad that 
is more tailored to them and their interests. 
Ad Clickers 
53 percent of Chinese smartphone owners say “sometimes” 
they click on mobile ads they’ve viewed. An additional 4 percent say 
they “always look at the ad and sometimes click on it”. 
Ad Intrigued 
36 percent of Russian smartphone owners looked 
online for more information on an advertised product. 
AD TOLERANT 
Smartphone owners in India are the least likely to 
be annoyed with mobile ads. 
Source: Nielsen Smartphone Insights, first half of 2012 
34 Copyright © 2013 The Nielsen Company
FELINGS ABOUT MOBILE ADVERTISING 
17% 
38% 
UNITED KINGDOM 
UNITED STATES 
43% 
54% 
SOUTH KOREA 
TURKEY 
25% 
29% 
18% 
35% 
18% 
20% 
15% 
15% 
13% 
31% 
31% 
N/A 
24% 
24% 
21% 
24% 
23% 
23% 
27% 
28% 
14% 
52% 
52% 
38% 
38% 
50% 
47% 
54% 
50% 
41% 
39% 
33% 
35% 
34% 
39% 
50% 
24% 
44% 
39% 
N/A 
26% 
35% 
39% 
37% 
53% 
26% 
33% 
54% 
45% 
54% 
34% 
31% 
18% 
36% 
30% 
36% 
AUSTRALIA 
BRAZIL 
CHINA 
INDIA 
I am more likely to click on 
ads that are simple text ads 
I am more likely to click 
on ads that incorporate 
multimedia elements 
I am OK with providing personal 
information in order to receive 
custom advertisement which 
match my interests 
I am OK with advertising if it means 
that I can access content for free 
I am OK with ads which contain 
geographically relevant information 
based on where I am at a given time 
I am more likely to click on an ad 
that does not take me outside of the 
application to another website 
ITALY 
RUSSIA 
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 
The Mobile Consumer: A Global Sanpshot 35
METHODOLOGIES 
Global Smartphone Insights 
Methodology 
Australia 
Online interviews conducted nationally. Respondents were between the 
ages of 16 and 64. The incidence module interviewed a total of 1,158 
random contacts. Detailed interviews were completed with 1,682 mobile 
users, 1,063 of which were smartphone users and 619 of which were 
non-smartphone users. Interviews were conducted during February 2012. 
Brazil 
The incidence module was conducted over the phone while the detailed 
module was conducted online nationally. Respondents were between 
the ages of 16 and 64. The incidence module interviewed a total of 986 
random contacts. Detailed interviews were completed with 1,603 mobile 
users, 748 of which were smartphone users and 855 of which were non-smartphone 
users. Interviews were conducted during April-May 2012. 
China 
Online interviews conducted in urban areas. Sample was sourced 
from the following cities: Shanghai, Nanjing, Hangzhou, Guangzhou, 
Shenzhen, Nanning, Beijing, Tianjin, Shijiazhuang, Chongqing, 
Chengdu, Kunming, Zhengzhou, Wuhan, Changsha, Shenyang, 
Changchun, Haerbin, Xian, Lanzhou, Xining. Respondents were between 
the ages of 16 and 64. The incidence module interviewed a total of 1,210 
random contacts. Detailed interviews were completed with 2,477 mobile 
users, 1,639 of which were smartphone users and 838 of which were 
non-smartphone users. Interviews were conducted during February 2012. 
Due to the online-only methodology in China, which excludes a large 
portion of China’s rural population, smartphone penetration may skew 
high. 
India 
Face-to-face interviews conducted in 8 Indian cities (Mumbai, Delhi, 
Kolkata, Bangalore, Hyderabad, Ahmedabad, Pune, Lucknow). 
Respondents were between the ages of 16 and 64. The incidence 
module interviewed a total of 3,203 random contacts. The detail module 
of mobile users only interviewed a total of 3,067 mobile users, 1,593 of 
which were smartphone users and 1,474 of which were non-smartphone 
users. Interviews were conducted during March-April 2012. 
36 Copyright © 2013 The Nielsen Company
Italy 
Online interviews conducted nationally. Respondents were between the 
ages of 16 and 64. The incidence module interviewed a total of 1,062 
random contacts. Detailed interviews were completed with 1,632 mobile 
users, 1,026 of which were smartphone users and 606 of which were 
non-smartphone users. Interviews were conducted during March 2012. 
South Korea 
Online interviews conducted nationally. Respondents were between the 
ages of 16 and 64. The incidence module interviewed a total of 1,041 
random contacts. Detailed interviews were completed with 1,765 mobile 
users, 1,145 of which were smartphone users and 620 of which were non-smartphone 
users. Interviews were conducted during February 2012. 
Russia 
Online interviews conducted in 12 major metros. Respondents were 
between the ages of 16 and 64. The incidence module interviewed a 
total of 1,039 mobile users to determine the type of primary handset 
used. Detailed interviews were completed with 1,645 mobile users, 912 
of which were smartphone users and 733 of which were non-smartphone 
users. Interviews were conducted during March-April 2012. Due to the 
online-only methodology in Russia, which excludes a large portion of 
Russia’s rural population, smartphone penetration may skew high. 
Turkey 
Face-to-face interviews conducted in large and medium metros. 
Respondents were between the ages of 16 and 64. The incidence 
module interviewed a total of 4,042 random contacts. Detailed 
interviews were completed with smartphone users only. The sample 
achieved was 776 Smartphone users. Interviews were conducted during 
April-May 2012. 
U.K. 
Online interviews conducted nationally. Respondents were between the 
ages of 16 and 64. The incidence module interviewed a total of 1,025 
random contacts. Detailed interviews were completed with 1,607 mobile 
users, 995 of which were smartphone users and 612 of which were non-smartphone 
users. Interviews were conducted during March 2012. 
The Mobile Consumer: A Global Sanpshot 37
ADDITIONAL Methodology 
Nielsen Mobile Insights 
Online interviews conducted nationally among U.S. mobile users. 
Respondents were aged 13+. The incidence module interviewed a total 
of 84,565 random contacts. Detailed interviews were completed with 
76,204 mobile users, 54,585 of which were able to identify their mobile 
phone. 28,103 respondents were smartphone users and 26,482 were 
non-smartphone users. Interviews were conducted during 
April-June 2012. 
Nielsen Mobile Video Report 
Online survey of 5,719 mobile users that had accessed video on their 
mobile phone in the past 30 days. The survey is conducted nationally 
and respondents are re-contacted based on the Mobile Insights 
syndicated survey. Interviews were conducted during April-June 2012. 
Nielsen Customer Value Metrics: 
A bill-scraping platform that measures actual mobile charges and 
usage by passively collecting information from online bills. The sample 
consists of 30,000+ opt-in panelists and 65,000+ line-level bills each 
month using advanced e-bill scraping technology. The sample consists 
of postpaid, non-corporate liable consumers that belong to the top 4 
carriers (ATT, Verizon, Sprint and T-Mobile). Nielsen Customer Value 
Metrics data cited in this publication was collected during April-June 
2012. 
Nielsen Smartphone Analytics 
Nielsen’s on-device software is installed with permission on panelist 
Android and iOS smartphones. Mobile app and web usage are 
electronically measured through this fully opted-in panel. There are 
~5,000 panelists ages 18+ that participate in the panel nationally. 
Nielsen Smartphone Analytics data cited in this publication was 
collected in June 2012. 
38 Copyright © 2013 The Nielsen Company
About Nielsen 
Nielsen Holdings N.V. (NYSE: NLSN) is a global information and 
measurement company with leading market positions in marketing 
and consumer information, television and other media measurement, 
online intelligence, mobile measurement, trade shows and related 
properties. Nielsen has a presence in approximately 100 countries, with 
headquarters in New York, USA and Diemen, the Netherlands. 
For more information, visit www.nielsen.com. 
Copyright © 2013 The Nielsen Company. All rights reserved. Nielsen and 
the Nielsen logo are trademarks or registered trademarks of CZT/ACN 
Trademarks, L.L.C. Other product and service names are trademarks or 
registered trademarks of their respective companies. 13/5993 
The Mobile Consumer: A Global Sanpshot 39
40 The Mobile Consumer: A Global Snapshot

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Global Mobile Consumer Report 2013

  • 1. THE MOBILE CONSUMER A GLOBAL SNAPSHOT FEBRUARY 2013
  • 2. 2 The Mobile Consumer: A Global Snapshot
  • 3. Mobile The Next Media Powerhouse When the first call was placed on a handheld mobile phone in 1973, the prototype device used was capable of less than 30 minutes of battery life and took 10 hours to re-charge. Fast-forward some 40 years later and mobile device ownership has reached critical mass around the world. Today, these devices serve as the primary communications and media vehicles for many and play an increasingly important role in the daily lives of consumers in both developed and high-growth economies. To better understand today’s mobile world, we’ve selected data from the following countries – Australia, Brazil, China, India, Italy, South Korea, Russia, Turkey, the United Kingdom, and the United States – for an in-depth look at mobile consumers and how they use their devices around the globe. The Mobile Consumer: A Global Snapshot 3
  • 4. Device Penetration and User Demographics Smartphone owners may be the majority of mobile users in countries like the U.S. and U.K., but the trusty feature phone (devices with no touchscreen or QWERTY keypad that operate without an advanced operating system) continues to be the mobile device of choice in places like India, Brazil and Russia where the network infrastructure required for smartphones and next generation mobile devices has yet to appear outside of large, urban centers. In general, younger consumers around the globe are more likely to embrace smartphone devices. It can be expected that their interest will help drive smartphone adoption as they age and make up a greater percentage of the consumer base. The increased functionality smartphones offer also means increased data and bandwidth usage, which comes at a price. While consumers in countries with higher smartphone ownership, like South Korea, the U.K. and the U.S. seem resigned to pay a fixed price for an unlimited or tiered data plan, consumers in countries with fewer smartphone owners and less of the 3G or 4G infrastructure in place are more likely to rely on pay-as- you-go data options or use WiFi. Consumer Smartphone Habits Around the World With operating systems and device capabilities that provide consumers more access to content and multimedia features, smartphones are transforming mobile habits in markets around the world. Games and social networking apps are generally the most popular across the countries selected. Mobile Shopping Mobile shopping via smartphone is still in its infancy in many countries around the world. Among the countries selected for this report, mobile wallet or NFC usage is still gaining traction with consumers; only the U.S. had a majority of smartphone users who use a shopping or retail app at least once a month. But smartphone users in a variety of countries are using their mobile devices to browse, if not purchase, products, conduct price comparisons and read product reviews. 4 Copyright © 2013 The Nielsen Company
  • 5. Mobile Video A clear global preference for how to view mobile video content has yet to emerge. Mobile web and apps are the most likely choices for most smartphone users, with downloading video clips seeming to be a less popular method for most. While generally not considered a replacement for traditional TV viewing, mobile video is providing consumers with more opportunities to engage with content at any time, anywhere. The majority of smartphone consumers said they don’t feel as though mobile video viewing has any impact on their normal TV habits. The greatest impact of mobile viewing appears to be in high-growth economies. For example, roughly one-third of Chinese smartphone users surveyed online said they have increased their traditional TV viewing habits, while 28 percent of Indian users believe they watch less traditional TV because of mobile viewing. Mobile Advertising With the dramatic growth in mobile usage around the world, content providers and other publishers are increasingly seeking out new ways to create value for their content, and brands and advertisers are looking for more opportunities to get their messages in front of the right audience. In all countries except India, smartphone owners are most likely to receive mobile ads about once a day. Indian smartphone owners receive mobile ads less frequently, with 70 percent seeing them about once a week or less. In general, smartphone owners in developed markets are the least likely to engage with mobile ads, while smartphone owners in high-growth economies are more likely to engage. About this Report Nielsen’s 2013 Mobile Consumer Report pulls together findings from surveys, custom and syndicated research conducted around the world in 2012. Data collection methodologies and geographic representations vary by country. Countries where data collection was conducted in person or on the phone include India and Turkey. For Brazil, data collection was conducted online, except for mobile and smartphone penetration figures which were collected by phone. The following pages contain a snapshot of the differences and similarities among mobile consumers around the world and offer a glimpse of the early demographic and behavior trends associated with new mobile devices in emerging markets. Representing just some of Nielsen’s mobile capabilities, these insights provide a better understanding of both the challenges and opportunities that exist as the mobile landscape continues to evolve. The Mobile Consumer: A Global Sanpshot 5
  • 6. WHO, WHAT, & WHERE? Mobile devices have reached critical mass, with a majority of consumers in both developed and high-growth economies now owning a mobile phone as of the first half of 2012. Even so, there are still notable differences in the types of mobile devices owned. For example, in China and India—the largest of the high-growth markets—consumers are at opposite ends of the mobile ownership spectrum: two-thirds of Chinese mobile subscribers surveyed online own a smartphone, compared to only 10 percent in India where feature phones are the overwhelming majority (80 percent penetration). South Korea, home to popular phone manufacturer Samsung, leads in both overall mobile ownership (99 percent) and smartphone ownership (67 percent). Among developed markets, smartphone ownership is lowest in the U.S. based on data collected during the first two quarters of 2012, but has steadily increased over the last few years, reaching 61 percent by December 2012. Brazilian and Turkish mobile subscribers are the most likely to own multimedia phones, which have similar capabilities as smartphones, but without an advanced level operating system, such as Android or iOS. 6 Copyright © 2013 The Nielsen Company
  • 7. How many of us use a mobile phone? Among Consumers Ages 16+ 86% AUSTRALIA 84% BRAZIL 89% CHINA 81% INDIA 97% ITALY 98% RUSSIA 99% SOUTH KOREA 97% UNITED KINGDOM 94% UNITED STATES Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 Note: Total mobile penetration not available for Turkey. AUSTRALIA AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA SOUTH KOREA TURKEY TURKEY UNITED KINGDOM UNITED KINGDOM UNITED STATES UNITED STATES The Mobile Consumer: A Global Sanpshot 7
  • 8. What types of devices do we use? Smartphone includes devices with and without touchscreens Multimedia Phone touchscreen and/or QWERTY keypad, but without an advanced operating system Feature Phones no touchscreen, QWERTY keypad, or advanced operating system 8 Copyright © 2013 The Nielsen Company
  • 9. What types of devices do we use? SMARTPHONE 65% 36% 66% 10% 62% 53% 21% 37% 61% 19% MULTIMEDIA PHONE 4% 67% 9% 9% MULTIMEDIA PHONE 4% 21% 9% 9% 9% 11% 11% 11% 11% 20% 9% 10% Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 Reported percentages for U.S. are based on Q2 2012 data. MULTIMEDIA PHONE 9% 11% 11% FEATURE PHONE 20% 9% 10% FEATURE PHONE 38% AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA 30% 23% SOUTH KOREA 51% TURKEY UNITED KINGDOM UNITED STATES 4% 31% 27% 61% The Mobile Consumer: A Global Sanpshot 9 9% 31% 44% 25% 27% 80% 51% 23% 61% 30% 38%
  • 10. Who are mobile consumers? There are differences in the device penetration rates between men and women among all countries, with China and Brazil showing the largest gender divide among smartphone owners (17 and 16 percentage points, respectively, skewing male). In general, smartphone owners globally tend to skew male (except for Australia) and feature phone owners tend to skew female. Younger users are more likely to own a smartphone and older users are more likely to own a feature phone, which makes sense since feature phones are more established in the marketplace. Though there are some exceptions – in Italy consumers have higher smartphone ownership among users ages 35-64, whereas in India feature phones have far more penetration than smartphones across all age segments – the broader trend suggests that smartphone adoption will likely continue to rise as younger consumers age. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES 10 Copyright © 2013 The Nielsen Company
  • 11. 64% 67% 63% 69% 66% 77% 76% 74% 75% 72% 70% 68% 65% 82% 86% 86% 66% MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 FEATURE PHONE SMARTPHONE MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 43% 41% 40% 37% 45% 44% 44% 50% 42% 44% 54% 48% 46% 34% 33% 29% 38% 37% 34% 28% 29% 34% 19% 21% 25% 29% 18% 14% 19% 20% 16% 20% 38% 38% 27% 22% 22% 13% 7% 14% 12% 9% 6% 44% 54% 49% MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 6% 44% 31% 49% 43% 49% 54% 38% 41% FEATURE PHONE SMARTPHONE 57% 51% 51% 51% 54% 55% 49% 20% 25% 8% 7% 21% 38% MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 49% 67% 57% 59% 54% 72% 78% 65% 44% 66% 38% 26% 34% 19% 16% 26% 46% 46% 25% MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 MALE FEMALE AGES 1624 AGES 2534 AGES 3544 AGES 4564 54% 55% 52% 66% 73% 64% 45% 38% 38% 37% 21% 19% 28% 53% 53% 48% 76% 85% 70% 80% 86% 87% 38% 27% 21% 87% 64% 59% 27% 21% 17% 30% 24% 16% 9% 64% 59% 62% 63% 78% Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 The Mobile Consumer: A Global Sanpshot 11
  • 12. HOW MANY MOBILE DEVICES DO WE OWN? As mobile technology plays an increasingly important role in both our personal and professional lives around the world, some consumers are relying on multiple mobile devices to stay connected. More than half of Russian mobile subscribers (51 percent) own two or more mobile devices. 12 Copyright © 2013 The Nielsen Company
  • 13. HOW MANY MOBILE DEVICES DO WE OWN? OWN MULTIPLE MOBILE PHONES OWN ONE MOBILE PHONE 48% BRAZIL 51% RUSSIA 11% INDIA 7% TURKEY 36% CHINA 16% SOUTH KOREA 16% UNITED KINGDOM 20% AUSTRALIA 35% ITALY 17% UNITED STATES Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 The Mobile Consumer: A Global Sanpshot 13
  • 14. How much does mobile service cost and who has a data plan ? The cost of a data plan can be a major factor when choosing both a mobile provider and the device itself. Smartphones, with added features and functionality, often require more data. In some countries, like India and Russia where the median smartphone bill is significantly higher than that of all mobile users and feature phones have a higher penetration, consumers are opting for more flexible, less expensive options, such as “pay-as-you-go” data pricing, or taking advantage of WiFi connectivity. ITALY 14 Copyright © 2013 The Nielsen Company 57% AVG MONTHLY BILL SMART PHONE USERS HAVE A DATA PLAN? 1 € 22 CHINA 77% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 ¥ 100 ¥ 100 AUSTRALIA 81% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 AUD$ 50 AUD$ 44 BRAZIL 43% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 R$ 50 R$ 49 INDIA 57% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 499 300 RUSSIA 43% AVG MONTHLY BILL SMART PHONE USERS HAVE A DATA PLAN? 1 500
  • 15. CHINA HAVE A DATA PLAN? 1 77% ITALY How much does mobile service cost? HAVE A DATA PLAN? 1 57% PHONE USERS PHONE USERS AVG MONTHLY BILL ¥ 100 SMART PHONE USERS ¥ 100 ALL MOBILE PHONE USERS AVG MONTHLY BILL € 22 SMART PHONE USERS € 20 ALL MOBILE PHONE USERS SOUTH KOREA HAVE A DATA PLAN? 1 89% AVG MONTHLY BILL 55000 SMART PHONE USERS 50000 ALL MOBILE PHONE USERS UNITED KINGDOM HAVE A DATA PLAN? 1 85% AVG MONTHLY BILL £ 25 SMART PHONE USERS £ 20 ALL MOBILE PHONE USERS INDIA HAVE A DATA PLAN? 1 57% AVG MONTHLY BILL 499 SMART PHONE USERS 300 ALL MOBILE PHONE USERS RUSSIA HAVE A DATA PLAN? 1 43% AVG MONTHLY BILL 500 SMART PHONE USERS 400 ALL MOBILE PHONE USERS TURKEY HAVE A DATA PLAN? 1 49% AVG MONTHLY BILL 30 SMART PHONE USERS N/A ALL MOBILE PHONE USERS UNITED STATES HAVE A DATA PLAN? 1 96% AVG MONTHLY BILL $ 93 SMART PHONE USERS $ 66 ALL MOBILE PHONE USERS Do We Pre-Pay or Sign a Contract? The majority of mobile subscribers in India seemingly prefer pre-paid service to a fixed contract. In all countries, except Russia and South Korea, mobile subscribers tend to use a pre-paid service on non-smartphone devices. 1 Data plan percentages for all countries are based on smartphone users only. Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 The Mobile Consumer: A Global Sanpshot 15
  • 16. How do we decide which mobile device to buy? Consumers around the world are collectively embracing mobile devices and the criteria they use to determine which device to buy vary from country to country. Getting good value for the money spent on a device matters more to consumers responsible for purchase decisions in the U.S., U.K., Italy and China. Russian consumers say they care more about “stylish design” when deciding which mobile device to purchase, while Chinese consumers are more concerned with having a wide choice of applications to use on their device. 16 Copyright © 2013 The Nielsen Company
  • 17. TOP SELECTION CRITERIA FOR BUYING MOBILE DEVICES CHINA INDIA Stylish design Good operating system Good value for money Easy to use AUSTRALIA BRAZIL Wide choice of applications ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES 7% 13% 13% 13% 11% 12% 10% 9% 8% 8% 7% 2% Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 14% 22% 17% 17% 23% 14% 15% 19% 16% 21% 20% 15% 16% 15% 16% 24% 25% 23% 22% 28% 20% 21% 28% 30% 25% 16% 31% 14% 22% 25% 19% 15% 15% 21% 15% 17% 15% 16% The Mobile Consumer: A Global Sanpshot 17
  • 18. Where do we buy mobile devices? among those who purchased their own device in the past 6 months. 46% OF SOUTH KOREAN MOBILE USERS PURCHASED THEIR DEVICE AT A MOBILE OPERATOR/ CARRIER RETAIL STORE 49% OF RUSSIAN MOBILE USERS PURCHASED THEIR DEVICE AT A MAJOR ELECTRONICS OR MEDIA RETAIL STORE 37% OF MOBILE USERS IN THE U.K. PURCHASED THEIR MOBILE DEVICE ONLINE 15% OF CHINESE MOBILE USERS BOUGHT THEIR DEVICE DIRECT FROM THE MANUFACTURER. Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 18 Copyright © 2013 The Nielsen Company
  • 19. What do we do with OUR smartphones? Even with operating systems that offer consumers high-speed connections, built-in multimedia features and access to a multitude of apps, text messaging is still one of the most popular mobile activities among smartphone owners in all countries. South Korean smartphone owners are generally the most active when using their smartphone for multimedia or commerce activities such as web browsing and online banking, and Brazilians are the heaviest users of social media on their smartphones. Among all U.S. mobile post-paid/contract users 164.5 Average number of calls sent/received per month 644.1 Average voice minutes used per month 764.2 Average number of text messages sent/received per month Source: Nielsen Customer Value Metrics, 2012 The Mobile Consumer: A Global Sanpshot 19
  • 20. What do we do with OUR smartphones? 1 TEXT MESSAGING / SMS 94% 85% 45% 86% 95% 89% 92% 78% 93% SOCIAL NETWORKING APPLICATIONS EMAIL INSTANT MESSAGING 55% 66% 58% 17% 75% 55% 51% 68% 33% 52% STREAMING ONLINE MUSIC 33% 57% 50% 37% VIDEO / MOBILE TV 20% 22% 19% 9% WEB BROWSING MOBILE SHOPPING 84% 63% 56% 38% 66% 37% 26% 3% 20 Copyright © 2013 The Nielsen Company 67% 15% 34% 35% 70% 28% 58% 75% 62% 26% 59% 47% 55% 69% 63% 21% 39% 59% 11% 26% 41% 40% 38% 19% 43% 39% 8% 17% 36% 44% 28% 59% 74% 71% 13% 49% 64% 81% 62% 60% 69% 75% 15% 37% 68% 80% 82% 25% 17% 43% 7% 17% 15% 43% 30% AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES
  • 21. How do smartphones impact shopping? Across the board, top smartphone shopping activities include browsing products, price comparison and reading product reviews. Smartphone owners in the U.S. are the most likely to use their device for in-store price comparison, online coupons and purchasing products. MOBILE BANKING LOCATIONBASED 48% 38% 40% 39% 28% 42% 7% 33% 22% 28% 4% 51% BARCODE OR QR SCANNING 56% 52% 8% 46% 42% 34% 10% 59% NFC/MOBILE WALLET 14% 22% 30% N/A 24% 12% 14% 18% 2% 38% 4% 1% 15% 1 Activities performed among smartphone users within the past 30 Days Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 SERVICES/GPS 4% 11% 20% N/A 3% 11% 3% The Mobile Consumer: A Global Sanpshot 21
  • 22. Which apps do we use? Apps continue to increase in popularity. Chinese and American smartphone owners are the heaviest app users overall, with games being the most used type of app in more than half of the selected countries (China, Australia, Italy and Brazil). Social networking app usage is strongest in the U.S., with 85 percent of American smartphone owners as regular users. Smartphone owners in India and Turkey are the least likely to regularly use all categories of apps, but the most popular tend to be more entertainment driven, like social networking and games. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES 22 Copyright © 2013 The Nielsen Company
  • 23. WhICH APS DO WE USe? 1 SOCIAL NETWORKING 85% GAMES 61% 53% 50% 68% 70% 39% 60% 52% 54% 32% 61% 67% 60% 29% 53% 47% 58% 49% 49% MAPS/NAVIGATION/SEARCH 84% NEWS 38% 45% 25% 45% 55% 13% 39% 33% 38% 10% 54% 51% 63% 14% 52% 46% 45% 61% 5% VIDEO/MOVIES 43% 62% BANKING/FINANCE 32% 36% 48% 14% 17% 53% 31% 26% 6% 47% WEATHER SHOPPING/RETAIL PRODUCTIVITY 21% 26% 44% 11% 53% 18% 17% 28% 4% 40% WONDERING ABOUT MOBILE WEB USAGE? Facebook, Google, YouTube, Twitter and eBay consistently rank in the top 10 sites among mobile web users around the world. 65% 42% 24% 14% 36% 48% 48% 39% 9% 74% 53% 14% 1% 11% 1 Types of apps used regularly among smartphone app users Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012, US Nielsen Smartphone Analytics 19% 49% 56% 29% 22% 46% 37% 62% 10% 14% 24% 40% 11% 14% The Mobile Consumer: A Global Sanpshot 23
  • 24. How do we watch mobile video? Smartphones are a popular device for watching video, despite the smaller screen size. In most countries, mobile web is the most popular means of accessing mobile video, while smartphone owners in the U.K. and South Korea are more likely to watch mobile video using an app. In the U.S., smartphone owners are equally likely to watch video via mobile internet and apps (72 percent), and Indian smartphone owners are the most likely to view downloaded video clips (57 percent). 24 Copyright © 2013 The Nielsen Company
  • 25. How do we watch mobile video? MOBILE WEB APLICATIONS DOWNLOAD CLIPS OTHER OTHER 60% 37% 46% 7% 64% 38% 49% 3% 22MINUTES 39 SECONDS 74% 22MINUTES AUSTRALIA BRAZIL 2% CHINA per visitor 55% 39% 22MINUTES 39 SECONDS per visitor 22MINUTES 39 SECONDS per visitor 39 SECONDS per visitor 60% 57% 33% 2% INDIA 68% 30% 50% 3% ITALY 22MINUTES 39 SECONDS 46% per visitor 22MINUTES 39 SECONDS 19% per visitor 22MINUTES 39 SECONDS 52% per visitor 22MINUTES 39 SECONDS 5% per visitor SOUTH KOREA 22MINUTES 39 SECONDS 60% per visitor 22MINUTES 39 SECONDS 35% per visitor 22MINUTES 39 SECONDS 35% per visitor 22MINUTES 39 SECONDS 9% per visitor 55% 23% 59% 5% RUSSIA UNITED KINGDOM 72% 42% 72% 1% UNITED STATES Source: Nielsen Smartphone Insights, first half of 2012; Nielsen Mobile Video Report The Mobile Consumer: A Global Sanpshot 25
  • 26. How often do we watch mobile video on smartphones? Chinese smartphone owners are the heaviest users of mobile video, as 17 percent access more than three times a day. Mobile video viewing is fairly infrequent among the developed markets, as a third of smartphone users in the U.K., Australia and Italy access less than once a week. American smartphone owners are the exception, leading all countries in daily mobile video usage (31 percent use at least once per day). 26 Copyright © 2013 The Nielsen Company
  • 27. FREQUENCY OF ACCESING MOBILE VIDEO among all mobile users who have watched video on their phone in the past 30 days 3 TIMES/DAY 23 TIMES/DAY ONCE/DAY SEVERAL TIMES/WEEK ONCE/WEEK ONCE/WEEK 15% BRAZIL 8% 16% ITALY 5% 12% 7% 28% 9% 22% 11% UNITED KINGDOM 18% 12% 16% 16% 18% 34% 33% 21% 7% CHINA 17% 20% 17% 34% 6% 7% 8% AUSTRALIA 2% 1% INDIA 6% 20% 18% RUSSIA 11% 6% 18% 33% 11% 22% 33% 34% 42% 13% 14% 4% 7% SOUTH KOREA 42% 2% 2% 7% 18% UNITED STATES 15% 31% 16% 42% 14% Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report The Mobile Consumer: A Global Sanpshot 27
  • 28. HOW DOES watching MOBILE VIDEO IMPACT TV VIEWING? While mobile video viewing is not considered a replacement for other TV viewing, it does provide consumers around the world with more opportunities to view content, regardless of their location. The majority of smartphone owners surveyed in all selected countries say their viewing habits have been unaffected by mobile video usage and they still watch the same amount of traditional TV. Smartphone owners in high-growth economies reported the most drastic impact: nearly a third of Chinese smartphone owners surveyed say they now watch more traditional TV, while 28 percent of smartphone users in India say they felt their traditional TV viewing decreased. 28 Copyright © 2013 The Nielsen Company
  • 29. Impact of Mobile Video on Television Viewing TRADITIONAL TV VIEWING INCREASED TRADITIONAL TV VIEWING STAYED THE SAME TRADITIONAL TV VIEWING DECREASED 13% 15% AUSTRALIA 72% BRAZIL 52% ITALY 16% 68% 22% 16% 7% CHINA 46% SOUTH KOREA 65% 9% 8% 15% UNITED STATES 83% 26% 19% 5% UNITED KINGDOM 76% 32% 23% INDIA 47% 11% 7% RUSSIA 82% 25% 28% 21% Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report, US data source is the Connected Device Report, 2012. The Mobile Consumer: A Global Sanpshot 29
  • 30. WHAT TYPE OF MOBILE ADVERTISING DO SMARTPHONE USERS RECEIVE? With the dramatic growth in mobile usage around the world, content providers and publishers are increasingly seeking out new ways to create value for their content, and brands and advertisers are looking for more opportunities to get their messages in front of the right audience. Smartphone owners in India and Turkey are the least likely to receive or see any ads on their device. With the exception of the U.S., in developed markets, smartphone owners are most likely to receive mobile ads via apps. Russian smartphone owners are the most likely to use their phone for texting (95 percent), so it’s no surprise that text messages are the most common method for receiving mobile ads. Chinese smartphone owners say they receive the most mobile ads, topping all countries in ads received via online games, mobile video/TV, streaming radio and location-based services. AUSTRALIA BRAZIL CHINA INDIA ITALY APPLICATIONS 30% RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES MOBILE INTERNET 24% 25% 32% 38% 4% 19% 27% 7% 47% 36% 35% 13% 20% 27% 32% 19% 9% 45% 22% 30 Copyright © 2013 The Nielsen Company
  • 31. STREAMING ONLINE MUSIC/RADIO 26% TEXT MESSAGE/SMS 17% 15% 8% 38% 28% 18% 22% 34% 22% 13% 27% 8% 6% ONLINE GAMES 18% 28% 32% 8% 25% 17% 14% 12% 8% 25% LOCATIONBASED SERVICES/GPS 6% 2% 17% WATCHING VIDEO/ MOBILE TV 9% 19% 30% 6% 17% 12% 7% 11% 6% 18% 68% DID NOT SEE ADVERTISING WHILE USING PHONE 53% N/A Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 19% 27% 7% 9% 8% 14% 7% 17% 19% 3% 10% 10% 9% 51% 20% 16% 67% NO ADS 35% 48% 19% The Mobile Consumer: A Global Sanpshot 31
  • 32. HOW OFTEN DO WE RECEIVE MOBILE ADS ON OUR PHONES? In all countries except India, smartphone owners are most likely to receive mobile ads about once a day. Indian smartphone owners receive mobile ads less frequently, with 39 percent seeing them about once a week. 32 Copyright © 2013 The Nielsen Company
  • 33. How often do we receive mobile ads on our phones? AMONG smartphone owners who have received ads AT LEAST ONCE A DAY WEEKLY MONTHLY LESS THAN ONCE PER MONTH AUSTRALIA 57% 25% 8% 9% BRAZIL 62% 26% 5% 7% CHINA 65% 26% 5% 4% INDIA 30% 39% 15% 16% ITALY 53% 25% 8% 13% SOUTH KOREA 78% 16% 4% 1% RUSSIA 55% 27% 10% 8% TURKEY 74% 16% 6% 4% UNITED KINGDOM 58% 29% 8% 4% UNITED STATES 57% 24% 10% 8% Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 The Mobile Consumer: A Global Sanpshot 33
  • 34. HOW DO SMARTPHONE USERS FEEL ABOUT MOBILE ADVERTISING? In general, smartphone owners in developed markets are the least likely to engage with mobile ads, while smartphone owners in high-growth economies are more likely. For instance, Indian smartphone owners are among the least likely to receive ads on their smartphone, but don’t seem to mind the ones they do see and are the most likely among smartphone users in all countries to engage with ads. Indian smartphone owners are also more likely to be comfortable providing some kind of personal information if it means being served an ad that is more tailored to them and their interests. Ad Clickers 53 percent of Chinese smartphone owners say “sometimes” they click on mobile ads they’ve viewed. An additional 4 percent say they “always look at the ad and sometimes click on it”. Ad Intrigued 36 percent of Russian smartphone owners looked online for more information on an advertised product. AD TOLERANT Smartphone owners in India are the least likely to be annoyed with mobile ads. Source: Nielsen Smartphone Insights, first half of 2012 34 Copyright © 2013 The Nielsen Company
  • 35. FELINGS ABOUT MOBILE ADVERTISING 17% 38% UNITED KINGDOM UNITED STATES 43% 54% SOUTH KOREA TURKEY 25% 29% 18% 35% 18% 20% 15% 15% 13% 31% 31% N/A 24% 24% 21% 24% 23% 23% 27% 28% 14% 52% 52% 38% 38% 50% 47% 54% 50% 41% 39% 33% 35% 34% 39% 50% 24% 44% 39% N/A 26% 35% 39% 37% 53% 26% 33% 54% 45% 54% 34% 31% 18% 36% 30% 36% AUSTRALIA BRAZIL CHINA INDIA I am more likely to click on ads that are simple text ads I am more likely to click on ads that incorporate multimedia elements I am OK with providing personal information in order to receive custom advertisement which match my interests I am OK with advertising if it means that I can access content for free I am OK with ads which contain geographically relevant information based on where I am at a given time I am more likely to click on an ad that does not take me outside of the application to another website ITALY RUSSIA Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 The Mobile Consumer: A Global Sanpshot 35
  • 36. METHODOLOGIES Global Smartphone Insights Methodology Australia Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,158 random contacts. Detailed interviews were completed with 1,682 mobile users, 1,063 of which were smartphone users and 619 of which were non-smartphone users. Interviews were conducted during February 2012. Brazil The incidence module was conducted over the phone while the detailed module was conducted online nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 986 random contacts. Detailed interviews were completed with 1,603 mobile users, 748 of which were smartphone users and 855 of which were non-smartphone users. Interviews were conducted during April-May 2012. China Online interviews conducted in urban areas. Sample was sourced from the following cities: Shanghai, Nanjing, Hangzhou, Guangzhou, Shenzhen, Nanning, Beijing, Tianjin, Shijiazhuang, Chongqing, Chengdu, Kunming, Zhengzhou, Wuhan, Changsha, Shenyang, Changchun, Haerbin, Xian, Lanzhou, Xining. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,210 random contacts. Detailed interviews were completed with 2,477 mobile users, 1,639 of which were smartphone users and 838 of which were non-smartphone users. Interviews were conducted during February 2012. Due to the online-only methodology in China, which excludes a large portion of China’s rural population, smartphone penetration may skew high. India Face-to-face interviews conducted in 8 Indian cities (Mumbai, Delhi, Kolkata, Bangalore, Hyderabad, Ahmedabad, Pune, Lucknow). Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 3,203 random contacts. The detail module of mobile users only interviewed a total of 3,067 mobile users, 1,593 of which were smartphone users and 1,474 of which were non-smartphone users. Interviews were conducted during March-April 2012. 36 Copyright © 2013 The Nielsen Company
  • 37. Italy Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,062 random contacts. Detailed interviews were completed with 1,632 mobile users, 1,026 of which were smartphone users and 606 of which were non-smartphone users. Interviews were conducted during March 2012. South Korea Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,041 random contacts. Detailed interviews were completed with 1,765 mobile users, 1,145 of which were smartphone users and 620 of which were non-smartphone users. Interviews were conducted during February 2012. Russia Online interviews conducted in 12 major metros. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,039 mobile users to determine the type of primary handset used. Detailed interviews were completed with 1,645 mobile users, 912 of which were smartphone users and 733 of which were non-smartphone users. Interviews were conducted during March-April 2012. Due to the online-only methodology in Russia, which excludes a large portion of Russia’s rural population, smartphone penetration may skew high. Turkey Face-to-face interviews conducted in large and medium metros. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 4,042 random contacts. Detailed interviews were completed with smartphone users only. The sample achieved was 776 Smartphone users. Interviews were conducted during April-May 2012. U.K. Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,025 random contacts. Detailed interviews were completed with 1,607 mobile users, 995 of which were smartphone users and 612 of which were non-smartphone users. Interviews were conducted during March 2012. The Mobile Consumer: A Global Sanpshot 37
  • 38. ADDITIONAL Methodology Nielsen Mobile Insights Online interviews conducted nationally among U.S. mobile users. Respondents were aged 13+. The incidence module interviewed a total of 84,565 random contacts. Detailed interviews were completed with 76,204 mobile users, 54,585 of which were able to identify their mobile phone. 28,103 respondents were smartphone users and 26,482 were non-smartphone users. Interviews were conducted during April-June 2012. Nielsen Mobile Video Report Online survey of 5,719 mobile users that had accessed video on their mobile phone in the past 30 days. The survey is conducted nationally and respondents are re-contacted based on the Mobile Insights syndicated survey. Interviews were conducted during April-June 2012. Nielsen Customer Value Metrics: A bill-scraping platform that measures actual mobile charges and usage by passively collecting information from online bills. The sample consists of 30,000+ opt-in panelists and 65,000+ line-level bills each month using advanced e-bill scraping technology. The sample consists of postpaid, non-corporate liable consumers that belong to the top 4 carriers (ATT, Verizon, Sprint and T-Mobile). Nielsen Customer Value Metrics data cited in this publication was collected during April-June 2012. Nielsen Smartphone Analytics Nielsen’s on-device software is installed with permission on panelist Android and iOS smartphones. Mobile app and web usage are electronically measured through this fully opted-in panel. There are ~5,000 panelists ages 18+ that participate in the panel nationally. Nielsen Smartphone Analytics data cited in this publication was collected in June 2012. 38 Copyright © 2013 The Nielsen Company
  • 39. About Nielsen Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement, trade shows and related properties. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. For more information, visit www.nielsen.com. Copyright © 2013 The Nielsen Company. All rights reserved. Nielsen and the Nielsen logo are trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service names are trademarks or registered trademarks of their respective companies. 13/5993 The Mobile Consumer: A Global Sanpshot 39
  • 40. 40 The Mobile Consumer: A Global Snapshot