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GIVE FEEDBACK Provide frequent and generous feedback
Be
vulnerable
Not knowing the answer can be scary.
But when you create a safe environment for
people to share what they don’t know as much
as what they do, you can use the collective
power of the team to discover a path forward.
TRY THIS
Vocalize when you don’t
know something or ask
for help when you’re
struggling. One way to do
this is to quickly put your
ideas down on paper (no
matter how rough) and
ask for feedback. Another
is to make a list of what
is known and what is
unknown—so you can make
a plan for getting smart on
the unknowns.
GIVE FEEDBACK Provide frequent and generous feedback
Share your
emotions
When something emotional is distracting you
from the task at hand, acknowledging it (and
encouraging others to do the same) can foster
greater trust among the team and reduce the
power of that state to distract you.
TRY THIS
Next time you’re in a team
meeting or a one-on-one
and you feel overwhelmed
by something on your mind,
share what you’re feeling
and why it’s distracting
you. You’ll be surprised by
how it can help move your
work (and relationships)
forward.
GIVE FEEDBACK Provide frequent and generous feedback
Ask for
feedback
Feedback is the best way to know
how you’re doing and where you
can improve. However, most of
us tend to avoid not only asking
for but also giving feedback on a
consistent basis.
TRY THIS
Make sharing feedback a regular part of your
check-in conversations by designating five
minutes at the end of regular one-on-ones
for it. Building the expectation that everyone
should be preparing and delivering feedback
regularly takes away the fear. Keep it simple
by asking questions like:
•	 What am I doing well?
•	 What would you like to see me do more
or less of?
•	 What can I do to help you?
GIVE FEEDBACK Provide frequent and generous feedback
Debrief
regularly
Looking back and reflecting on
what the team did is a powerful
way to surface learnings and build
a culture of experimentation.
TRY THIS
At your weekly meeting or at the end of
a project, ask the team to provide feedback
in this simple structure:
•	 I like: What did you like about what
we did or how we worked?
•	 I wish: What do you wish we would
have done differently?
•	 I wonder: How might we improve in
the future?
GIVE FEEDBACK Provide frequent and generous feedback
Celebrate
failure
Fear of failure can create paralysis
rather than encourage experimentation.
However, making it safe for people to
push themselves and try new things not
only can lead to breakthroughs, but also
encourages learning from mistakes.
TRY THIS
In your weekly team meeting,
ask someone to share
something new they tried that
didn’t work out and recognize
them for taking the risk.

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Give Feedback

  • 1. GIVE FEEDBACK Provide frequent and generous feedback Be vulnerable Not knowing the answer can be scary. But when you create a safe environment for people to share what they don’t know as much as what they do, you can use the collective power of the team to discover a path forward. TRY THIS Vocalize when you don’t know something or ask for help when you’re struggling. One way to do this is to quickly put your ideas down on paper (no matter how rough) and ask for feedback. Another is to make a list of what is known and what is unknown—so you can make a plan for getting smart on the unknowns.
  • 2. GIVE FEEDBACK Provide frequent and generous feedback Share your emotions When something emotional is distracting you from the task at hand, acknowledging it (and encouraging others to do the same) can foster greater trust among the team and reduce the power of that state to distract you. TRY THIS Next time you’re in a team meeting or a one-on-one and you feel overwhelmed by something on your mind, share what you’re feeling and why it’s distracting you. You’ll be surprised by how it can help move your work (and relationships) forward.
  • 3. GIVE FEEDBACK Provide frequent and generous feedback Ask for feedback Feedback is the best way to know how you’re doing and where you can improve. However, most of us tend to avoid not only asking for but also giving feedback on a consistent basis. TRY THIS Make sharing feedback a regular part of your check-in conversations by designating five minutes at the end of regular one-on-ones for it. Building the expectation that everyone should be preparing and delivering feedback regularly takes away the fear. Keep it simple by asking questions like: • What am I doing well? • What would you like to see me do more or less of? • What can I do to help you?
  • 4. GIVE FEEDBACK Provide frequent and generous feedback Debrief regularly Looking back and reflecting on what the team did is a powerful way to surface learnings and build a culture of experimentation. TRY THIS At your weekly meeting or at the end of a project, ask the team to provide feedback in this simple structure: • I like: What did you like about what we did or how we worked? • I wish: What do you wish we would have done differently? • I wonder: How might we improve in the future?
  • 5. GIVE FEEDBACK Provide frequent and generous feedback Celebrate failure Fear of failure can create paralysis rather than encourage experimentation. However, making it safe for people to push themselves and try new things not only can lead to breakthroughs, but also encourages learning from mistakes. TRY THIS In your weekly team meeting, ask someone to share something new they tried that didn’t work out and recognize them for taking the risk.