The document summarizes British Columbia's ICT-enabled transformation journey. It established a Ministry of Management Services focused on delivering citizen and business services, transforming service delivery through electronic and alternative methods, and appointing a CIO. A three-phase roadmap was developed starting with common infrastructure, then innovating healthcare and education, and transforming to a virtual network model. The transformation brought financial benefits to citizens through improved education, healthcare, access to services, and opportunities to start businesses.

1. ICT-enabled Transformation
The Journey of British Columbia, Canada
Girish Pathak, Ph.D.
President ITE Services
November 19, 2012

2. Agenda
 BC’s ICT-enabled Transformation Journey
 British Columbia (B.C.) by numbers, for uninitiated
 Aspirations of the province, and the challenges posed by
demography and geography
 Designating a ministry with four key areas of
responsibilities
 Development of three-phase roadmap
 Strategic out-tasking concept
 Citizen-benefits realized and the journey continues
ITE services … unleashing the business potential of digital convergence

3. B.C. by Numbers, for Uninitiated
 944,000 Sq KM
 4.4M population, 2011
 Vancouver 2.3M
 C$191B GDP, 2009
 C$41K per capita, 2009
 Industry - forestry and
mining
 and Hollywood North
ITE services … unleashing the business potential of digital convergence

4. 2001 Aspirations of B.C. and Challenges
1. Make B.C. the best-educated, most literate jurisdiction in the
continent
2. Lead the way in healthy living and physical fitness
 Build best support system in Canada for persons with disabilities, those
with special needs, children at risk, and seniors
3. Lead the world in sustainable environmental management, with
best air and water quality, and the best fisheries management
 Create more jobs per capita than anywhere else in Canada
…key challenges were/are - the geography and the diversity
ITE services … unleashing the business potential of digital convergence

5. A Ministry with Four Key Responsibilities
 The first step of the transformation was to establish a
government-wide, shared services under the responsibility of
a single ministry, with framework capable of delivering
results quickly – Ministry of Management Services
 The ministry focused on four key areas:
1. Services delivery to citizens and businesses …”Service B.C.”
2. Service delivery to the public sector …”Solution B.C.”
3. Service transformation (electronic delivery, alternative service
delivery, bridging digital divide)
4. Office of the CIO …this officer was part of Premier’s cabinet
ITE services … unleashing the business potential of digital convergence

6. The Premier of B.C. on the Transformation
“We have made a commitment to bridging digital
divide and ensure B.C. communities have
access to broadband connections. By providing
broadband internet access across the province,
we are opening up a whole new realm of social
and economic opportunities to British
Columbians.”
Gordon Campbell, Premier of British Columbia
ITE services … unleashing the business potential of digital convergence

7. Development of Three-Phase Roadmap
 Phase I – Foundational
 Common infrastructure
 Extend the infrastructure to remote communities
 Phase II – Innovation
 Partner with broader public sector to deliver healthcare and education
 Elevate the role of IT organization from an operator to an orchestrator
and innovator
 Phase III – Transformation – Moving B.C. to a Network
Business Model
 Become successful in delivering virtual services
 Sense and respond to citizens effectively and efficiently
ITE services … unleashing the business potential of digital convergence

8. The CIO of B.C. on the Transformation
“We have created a vision to be a leader in
connecting citizens, communities, and
businesses with the government services, and
in vastly improving the delivery of innovative
services to the public from the broader public
sector.”
Dave Nikolejsin, Chief Information Officer,
Government of B.C.
ITE services … unleashing the business potential of digital convergence

9. Strategic Out-Tasking Concept
 Systemic approach of assessing capabilities, determining
which are core and which are auxiliary
 Systemic approach to prioritize capabilities and retain the
“brain”
 Systemic approach to return on investment, process
visibility, out-tasking, in-sourcing, out-sourcing, etc
 Systemic approach to benchmarking, sharing lessons
learned, etc
ITE services … unleashing the business potential of digital convergence

10. Citizen Benefit Realized and the Journey…
 Financial benefits
 Citizens benefits
 Improve their education and training by upgrading skills on-line,
without leaving their communities
 Receive up-to-date medical information and treatment through
reliable sources available over the internet
 Access to government services without travelling
 Start a home-based business and market it around the globe
 Get connected to the wealth of information that exist on the
internet
 Lessons learned
…and the journey continues.
ITE services … unleashing the business potential of digital convergence