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Dr. Stars 102 
Ask patients for feedback 
Presented by:
Patient Feedback is in “The Matrix”
Take the RED pill 
● Red pill symbolizes 
"truth of reality" even if it 
is a more difficult road 
● Embrace the new reality 
of reviews -- ask for 
feedback online
Would you 
leave us 
feedback 
online? 
Ask for feedback!
Hand patients a MiniCard
Click on 102: MiniCards 
Review 
Link
Get your staff on board
Open your Review Report Card
Click on 102: MiniCards 
Click
Copy & send email to staff 
Located in 
Step 2
Questions? 
Type your questions in GoToWebinar

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DrStars 102 - How to ask patients for reviews

Editor's Notes

  1. Hello. My name is David Engel. I am the co-founder and Senior Concierge at Review Concierge. Today we’re going to be covering how to increase a doctor’s reviews by asking patients for feedback. This webinar is meant to be interactive. You are encouraged to type in your questions during the webinar. We’ll address them during our question/answer session at the end. Before we get started with this webinar, we have a quiz for you. Please answer the following question. Results -
  2. The reality of today is that patient feedback has gone into “The Matrix…” the information superhighway. Or as we like to call it these days, simply the “internet.” What used to be a private form that patients fill out with paper and pen is now a digital online review -- that everybody can see. Other patients, colleagues, employers, family… everybody can see your online reviews. All they have to do is Google you. Reviews have been increasingly impacting the business of medicine. A survey from Vitals.com reported that 42% of patients thought differently about their doctor after reading his or her online reviews. 89% of consumers are checking online reviews before making major purchasing decisions -- healthcare certainly qualifies as a major purchase. And so just like in the Matrix, where Morpheus tells Neo to take a blue and red pill. The bluepill is the pill of oblivion -- ignore reality.
  3. Red pill symbolizes the truth of reality -- even if it’s a more difficult road. We invite you to chose the red pill. Embrace online reviews. This is the new reality. They are relatively new technology--wise, but they are the same thing that’s been going on for years. Patient feedback. How do we get more reviews?
  4. Just ask your happy patients for feedback. When someone is thanking you or you can tell a patient has great rapport with you and is grateful, simply ask them for their feedback online.
  5. You can give them a Review MiniCard - which has instructions on how to write reviews for you online. We sell Review MiniCards for 100 for $29. Or you can make your own design.
  6. You can write your Review Link on a piece of paper for a patient. And verbally ask for feedback. All you have to say is, “If it wouldn’t be too much trouble, would you leave us feedback online?”
  7. Your Review Link is located in the Yellow box on the Review Report Card. It starts with http://drstars.com/ usuaully your last name. You can customize it to be whatever you’d like by emailing or calling our support team.
  8. The next step to getting more reviews is to ask your staff to get involved. It’s important that you lead your staff by example when it comes to asking for reviews. They need to see that you’re requesting feedback from patients. And you need to promote a feedback/based culture. I recommend giving your staff spontaneous rewards when you hear them asking for feedback. Offer verbal praise when you hear them asking for reviews. Be generous with your positive reinforcement--because they need to feel positive about you when asking patients for feedback.
  9. Here’s a shortcut to getting your staff involved in your review success. Open your Review Report Card.
  10. Click on the link that says “102: MiniCards”
  11. Scroll down on the page, and find step 2. This is a letter to your staff, asking them for help getting more online reviews. Simply copy and paste this in an email to them. Then follow up by rewarding your staff spontaneously -- and leading by example.
  12. At this time, we’re going to answer questions. You can type your questions in the Go To Webinar question bar.