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Get a Little Help with Your Help Desk Application

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Iron Speed
Iron Speed

The document discusses how to build a help desk application using Iron Speed Designer by first preparing the database schema through normalization, using proper data types and field names, declaring primary and foreign keys, and then using the Application Wizard in Iron Speed Designer to generate pages and functionality from the database. Tips are provided such as adding formulas, audit fields, and usability features to enhance the generated application.

TechnologyBusiness
1 of 25
Building a Help Desk Application Moderator: Jill Giampedraglia Presenter: Kirill Dmitriev We will start momentarily… Audio: Dial-in or use Voice over IP
Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Covered in this Course ,[object Object],[object Object],[object Object]
To get most of Iron Speed Designer prepare your database first! ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Normalize Schema
Create Child Tables for 1-to-Many Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create Separate Lookup Tables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Index! ,[object Object],[object Object]
Naming conventions ,[object Object],[object Object],[object Object],[object Object]
Fields Data Types ,[object Object],[object Object],[object Object],[object Object],[object Object]
Create Database Views for Complex Queries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Declare Primary Keys in your Database ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Declare Foreign Keys in your Database ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create Virtual Foreign Keys in Designer ,[object Object],[object Object],[object Object]
What is Help Desk Application? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CRM: Sales Management ,[object Object],[object Object],[object Object],[object Object]
CRM: Support (Help Desk) ,[object Object],[object Object],[object Object],[object Object],[object Object]
CRM: Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building Help Desk with Iron Speed Designer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips and tricks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tips and tricks ,[object Object],[object Object]
Create an Application: Application Wizard ,[object Object]
Questions?

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Get a Little Help with Your Help Desk Application

  • 1. Building a Help Desk Application Moderator: Jill Giampedraglia Presenter: Kirill Dmitriev We will start momentarily… Audio: Dial-in or use Voice over IP
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Editor's Notes

  1. Create counts for Account Company -> contacts and promotions Create drill down to them Add quick add button
  2. Create counts for Account Company -> contacts and promotions Create drill down to them Add quick add button Cases -> Problem History. Remove extra menu.