This volunteer position in the Division of Genetics involves assisting genetic counselors and clinicians through various clerical and administrative tasks to increase efficiency. Duties include gathering patient documents, processing genetic testing paperwork, making phone calls, and filing. The volunteer may also be present during patient sessions to help gather resources. The goal is to provide support and allow clinicians to spend more time on patient care. The volunteer will gain exposure to careers in genetics and have opportunities to learn from staff. Qualifications include interest in medical genetics and the ability to work independently and maintain confidentiality.

1. At a Glance
Department of Pediatric - Division of Genetics
Volunteer Assignment Description
Duties
The purpose of this assignment is to assist the Division of Medical Genetics
with various tasks in order to increase productivity and efficiency. Providing
clerical and work-flow support will allow for clinicians to dedicate more time to
patient care and continue to ensure patient safety. This supports Advocate’s
vision to deliver safe and quality service. In addition, this position will allow
the volunteer to gain a better understanding of medical genetics and genetic
counseling.
The volunteer will support the clinicians and support staff in the Division of
Medical Genetics in day-to-day activities under the supervision of a certified
genetic counselor. Specific duties include:
- gathering necessary documents prior to a patient’s visit
- assistance with processing of genetic testing documentation and
preauthorization requests using template forms
- pre-clinic telephone calls using a scripted template
- performance of clerical duties (faxing, filing, mailing, copying etc.)
- assistance with educational, research, and administrative projects
- database entry
- under the supervision of a certified genetic counselor with patient approval,
volunteer may be present during a session to help gather tools requested by
the CGC to be used in patient care such as: educational/support documents,
contact information for specialists, published medical management
guidelines, genetic test order forms and/or kits and published ICD-10/CPT
code information as needed.
- access the CliniCare system for printing medical records, insurance
information, or contact information as requested by the department
The volunteer will be provided with opportunities to learn about the roles and
responsibilities of clinical genetics team members and gain familiarity with
career options in genetic counseling. Activities may include attendance at
case conferences, access to educational seminars and professionals
resource materials, and opportunities to discuss the field of genetic
counseling with staff members in the department.
Qualifications/Requirements
- strong interest in a career in medical genetics
- familiarity with using the Internet and Microsoft Office software
- ability to take direction and work independently.
- ability to prioritize and manage multiple tasks.
- ability to conduct oneself professionally at all times.
- flexible attitude.
Limitations/Guidelines
Volunteers should not comment on a patient's appearance or illness.
Volunteers should observe standard precautions for infection prevention.
Volunteers must respect patients' rights and confidentiality.
Volunteers must wear volunteer uniform and name badge at all times.
Additional Requirements / Information
Printed 11-02-2015 1:33 pmPrinted 11-02-2015 1:33 pm Page 1

2. At a Glance
Department of Pediatric - Division of Genetics (Continued)
Volunteer Assignment Description
Patient contact: Yes
Coordinators for this Assignment
• Mrs. Vivian Pan
Email: vivian.pan@advocatehealth.com
Direct: (847) 723-7705
Role: Volunteer immediate supervisor
Job title: Genetics Counselor
• Mrs. Georgia Paschos
Email: georgia.paschos@advocatehealth.com
Direct: (847) 723-6107
Alcatel: 216107
Role: Volunteer Services coordinator
Job title: Volunteer Coordinator
Minimum Age:
16
Address and Contact Info:
1875 Dempster St.
Parkside - 2nd - 285 - P elevators
Park Ridge, IL 60068
(847) 723-7705 (Unit)
vivian.pan@advocatehealth.com
Printed 11-02-2015 1:33 pmPrinted 11-02-2015 1:33 pm Page 2