This document discusses how business owners can convert more of their website and store visitors into buyers by collecting their contact information. It recommends asking visitors for their names and email addresses in exchange for offers like deals, free reports or samples. The business can then build relationships over time through educational emails and turn these contacts into repeat customers by promoting special offers when sales are slow. Collecting this contact list allows the business to "turn on the cash tap" as needed by emailing the list with deals.