SlideShare a Scribd company logo
Your
                               app
                             Your app
                             Great app, made with user feedback




       How to boost the
      success of your next
         game or app?
zondag 23 mei 2010 (w:)                                           1
Ellen de Lange-Ros
                                 Faxion




                                               ★Research & practice
                                               ★Think & do
                                               ★User of IT

                                               Have fun!



zondag 23 mei 2010 (w:)                                               2
As a developer, you know everything
                            about building a game or an app




                               As being a developer, you know everything about games and apps. You
                               know exactly how to design and build them.




zondag 23 mei 2010 (w:)                                                                              3
Will users be as enthousiastic as you are?




                          But will gamers be as enthousiastic about your game as you
                          are? Is your game addicting, too complicated or way too easy?




zondag 23 mei 2010 (w:)                                                                   4
Apps do not sell because of minor issues.
                       There is no second chance!




zondag 23 mei 2010 (w:)                                      5
zondag 23 mei 2010 (w:)   6
Apps that users like will have a boost in
                  sales. Users spread the word




zondag 23 mei 2010 (w:)                                  7
To build a great game, user-feedback is
                                     essential!




                                 With my company Faxion, I offer a fast and
                                 simple solution for testing games: Faxion
                                 gametester. I will tell some of my own
                                 experiences about testing games. How can
                                 you organise this yourself, why ask others for
                                 help, and what are mistakes that are often
                                 made?




zondag 23 mei 2010 (w:)                                                           8
How to organize proper feedback of
                                        users?




zondag 23 mei 2010 (w:)                                        9
How can you
                          listen to your
                               users?



zondag 23 mei 2010 (w:)                    10
“We make the games we like ourself”




                                   IS IT UNIQUE?
                                WILL OTHERS LIKE IT?




zondag 23 mei 2010 (w:)                                         11
“We ask some students from our
                                university for tests”




                                DIVERSITY IN THE
                                    SAMPLE




zondag 23 mei 2010 (w:)                                    12
Who is your tester?




                          COLLECT PROFILE
                              DETAILS




zondag 23 mei 2010 (w:)                         13
“My big brother thinks that...
                           My ex-collegae say that...”




                            ANONYMOUS FEEDBACK




zondag 23 mei 2010 (w:)                                    14
“Research shows... there is no
                    consumer market for mobile phones”




                             MAKE IT CONCRETE




zondag 23 mei 2010 (w:)                                  15
“We love our baby”
     Paladin Studios: “Like always, there were
     both positive and negative comments.
     One biggy was that the main gameplay, the
     color picking and dodging objects, was too
     difficult and hard to explain correctly.
     We had four options at this point:
     	

 1.	

Do nothing and continue the game
              plan
                                     LISTEN TO FEEDBACK
     	

 2.	

Remove the color picking
     	

 3.	

Remove the dodging
     	

 4.	

Cry like a little girl, wèèh, and give up

     We chose option 2.”




zondag 23 mei 2010 (w:)                                     16
Implement changes, based on feedback




                           PLAN TIME TO ADAPT




zondag 23 mei 2010 (w:)                                      17
Big research = big money,
                               small is beautiful!




                          NO BIG BUDGET NEEDED




zondag 23 mei 2010 (w:)                               18
Where to start?




zondag 23 mei 2010 (w:)                     19
GameTester

                              ‘Indie’ researcher
                              Panel with iPhone/iPod/iPad
                              Anonymous if you want
                              Profile (gender, age,
                           experience, income, etc)
                              Fast (weekend)
                              Report: focus on what to
                           improve

                              More time to built another
                           great level!


zondag 23 mei 2010 (w:)                                     20
Will your next game or app be a
                               breakthrough success?




zondag 23 mei 2010 (w:)                                     21
To build a great game, user-feedback is
                                     essential!




zondag 23 mei 2010 (w:)                                         22
User feedback will help you to find the
                                way to success




zondag 23 mei 2010 (w:)                                       23
Find your way to the top of the charts!


                                                 Your
                                                  app
                                                Your app
                                                Great app, made with user feedback




zondag 23 mei 2010 (w:)                                                              24
Ellen de Lange-Ros
                          Twitter: EllenGames
                          Twitter: EllenFaxion

                          www.Faxion.nl
                          DeGlazenwasser.blogspot.com
                          Ellen@Faxion.nl
                          Tel: +31 6 33 923 776




zondag 23 mei 2010 (w:)                                 25

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Game tester mobile unconference 21 10-2010

  • 1. Your app Your app Great app, made with user feedback How to boost the success of your next game or app? zondag 23 mei 2010 (w:) 1
  • 2. Ellen de Lange-Ros Faxion ★Research & practice ★Think & do ★User of IT Have fun! zondag 23 mei 2010 (w:) 2
  • 3. As a developer, you know everything about building a game or an app As being a developer, you know everything about games and apps. You know exactly how to design and build them. zondag 23 mei 2010 (w:) 3
  • 4. Will users be as enthousiastic as you are? But will gamers be as enthousiastic about your game as you are? Is your game addicting, too complicated or way too easy? zondag 23 mei 2010 (w:) 4
  • 5. Apps do not sell because of minor issues. There is no second chance! zondag 23 mei 2010 (w:) 5
  • 6. zondag 23 mei 2010 (w:) 6
  • 7. Apps that users like will have a boost in sales. Users spread the word zondag 23 mei 2010 (w:) 7
  • 8. To build a great game, user-feedback is essential! With my company Faxion, I offer a fast and simple solution for testing games: Faxion gametester. I will tell some of my own experiences about testing games. How can you organise this yourself, why ask others for help, and what are mistakes that are often made? zondag 23 mei 2010 (w:) 8
  • 9. How to organize proper feedback of users? zondag 23 mei 2010 (w:) 9
  • 10. How can you listen to your users? zondag 23 mei 2010 (w:) 10
  • 11. “We make the games we like ourself” IS IT UNIQUE? WILL OTHERS LIKE IT? zondag 23 mei 2010 (w:) 11
  • 12. “We ask some students from our university for tests” DIVERSITY IN THE SAMPLE zondag 23 mei 2010 (w:) 12
  • 13. Who is your tester? COLLECT PROFILE DETAILS zondag 23 mei 2010 (w:) 13
  • 14. “My big brother thinks that... My ex-collegae say that...” ANONYMOUS FEEDBACK zondag 23 mei 2010 (w:) 14
  • 15. “Research shows... there is no consumer market for mobile phones” MAKE IT CONCRETE zondag 23 mei 2010 (w:) 15
  • 16. “We love our baby” Paladin Studios: “Like always, there were both positive and negative comments. One biggy was that the main gameplay, the color picking and dodging objects, was too difficult and hard to explain correctly. We had four options at this point: 1. Do nothing and continue the game plan LISTEN TO FEEDBACK 2. Remove the color picking 3. Remove the dodging 4. Cry like a little girl, wèèh, and give up We chose option 2.” zondag 23 mei 2010 (w:) 16
  • 17. Implement changes, based on feedback PLAN TIME TO ADAPT zondag 23 mei 2010 (w:) 17
  • 18. Big research = big money, small is beautiful! NO BIG BUDGET NEEDED zondag 23 mei 2010 (w:) 18
  • 19. Where to start? zondag 23 mei 2010 (w:) 19
  • 20. GameTester ‘Indie’ researcher Panel with iPhone/iPod/iPad Anonymous if you want Profile (gender, age, experience, income, etc) Fast (weekend) Report: focus on what to improve More time to built another great level! zondag 23 mei 2010 (w:) 20
  • 21. Will your next game or app be a breakthrough success? zondag 23 mei 2010 (w:) 21
  • 22. To build a great game, user-feedback is essential! zondag 23 mei 2010 (w:) 22
  • 23. User feedback will help you to find the way to success zondag 23 mei 2010 (w:) 23
  • 24. Find your way to the top of the charts! Your app Your app Great app, made with user feedback zondag 23 mei 2010 (w:) 24
  • 25. Ellen de Lange-Ros Twitter: EllenGames Twitter: EllenFaxion www.Faxion.nl DeGlazenwasser.blogspot.com Ellen@Faxion.nl Tel: +31 6 33 923 776 zondag 23 mei 2010 (w:) 25