Looking to snag that workplace management promotion? Here are seven skills you need to aim to perfect to get noticed in your field. How many of these skills are you planning to work on?

1. SKILLS
you need
to land
that
®
7

2. ®
If you feel you’re a contender for that promotion
coming down the pipeline, you’ll want to make
sure you are on your A-game at all times.
If you can master these
seven workplace management skills,
you will find yourself in a much better position the
next time your company is looking to promote.

3. ®
Whether you are working with the CEO on next
year’s budget, or consulting with department heads,
you spend the majority of your time working with
people.
This doesn’t mean you have to be a master in public
speaking or writing, but it does mean that you must
be able to express yourself well and learn to listen.
Being able to communicate skillfully will take you a
long way in your career.
1 Communication
Every aspect of your workplace
management position requires strong
communication skills.

4. ®
Most workspace environments
today are built on teamwork and
collaboration.
There is not a single person out there who has
succeeded without working with others at some
point. The more adept we are at working together
and bouncing ideas off each other, the more
successful we will all be.
Your role puts you in a position of leadership, so
those around you will look to you for guidance on
how to work with others. So, if you are an individual
who works better alone, this is a skill you will most
certainly want to look to strengthen.
2 Collaboration

5. ®
Very few people welcome
change and unexpected speed
bumps with open arms. But the
reality is, change is inevitable.
Regardless of the size of your organization, change
leads to growth, and growth is what we are all
seeking.
Since no two days are alike for you, being able to
develop a go-with-the-flow attitude, switching
gears on a moment’s notice is a must. Strengthening
this skill will no doubt help you in your personal
endeavors just as much as your professional.
3 Adaptability

6. ®
Since much of your day involves putting
out fires and predicting issues before
they happen, no problem should be too
large or too small for you.
4 Problem Solving
Asidefromsimplytakingadeepbreathandanalyzing
situations with a clear head, you can arm yourself
with the knowledge and skills you need to handle
even the most unexpected situations.
Knowledge is power, and the more you know
about your building, the industry it is a part of, and
the people you serve, the more prepared you will be
to lead your team to the top of every situation that
may arise.

7. ®
The National Council for Excellence in
Critical Thinking defines critical thinking as:
the intellectually disciplined process of actively
and skillfully conceptualizing, applying, analyzing,
synthesizing, and evaluating information
gathered…as a guide to belief and action.
Whether determining which IWMS system best fits
your company’s needs, analyzing financial data
to aid executives in decision making, or designing
the office’s new open workspace, your critical
observation and thinking skills must be top-notch.
If you do not naturally have an analytical mind, that’s
ok. With patience and the thirst for knowledge, this
is a skill you can build on.
5 Critical Thinking
“
”

8. ®
Hopefully, when building on your communication
skills, you will also hone your ability to interact with
your colleagues.
This begins in the relationship-building stage,
where you gain trust and earn respect.
By earning a position of influence, you will be more
better equipped to serve both your company and the
individuals involved, brokering a solution in which all
parties are satisfied.
Whether handling conflict amongst
your team or your own problems,
you will likely find yourself in the thick
of it more times than you wish.
6 Conflict
Resolution
®

9. ®
Our recent blog Learning the Art of Proactive
Customer Service revealed that:
Managing a workplace is a very competitive market
and the only way to ensure you lead yourself and
your team to success is by making customer service
the pinnacle in your list of priorities.
To best provide for your clients, it is
necessary for you to take a proactive
approach, anticipating needs and
issues BEFORE they arise.
7 Customer
Service
Using preemptive service strategies can reduce
the volume of calls you receive by as much as 30
percent. It also increases retention of customers
by up to 5 percent.
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®

10. ®
While some of these skills may come naturally, you
may find you need to work a little harder at others.
With hard work and dedication, you are proving to
those around you, as well as yourself, that you are
ready to step into that leadership position
and see your success soar.

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