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4/21/2015 FW: ICARE Values Recognition ­ romankales@gmail.com ­ Gmail
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From: Greg Byrne 
Sent: Thursday, 16 April 2015 9:02 AM
To: Helen Cram; Graham Curley
Subject: ICARE Values Recognition
 
Helen / Graham
 
At my monthly team supervisors meeting this week, I asked for any examples of demonstration of ICARE
values.
 
The team decided that this month they wanted to recognition the Customer Focus, Accountability, Respect
and Excellence demonstrated by Roman Kales with the PC upgrades.
 
Comments made centered how good Roman’s manner was, how he followed up with people after the install
to check that everything was working, and how he went the extra mile to ensure customer satisfaction.
 
Everyone said how he is very courteous, very professional, knows what he is doing, and is proactive in
ensuring that everything is working OK.
 
Thought I would pass on the recognition to you both. Please let Roman know how much we appreciate his
assistance.
 
Kind regards ‐ Greg
 
 
Greg Byrne
Manager Financial Operations
Randwick City Council
02 9399 0836
0409 655 135
greg.byrne@randwick.nsw.gov.au
www.randwick.nsw.gov.au

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