SlideShare a Scribd company logo
Presents
Future of Field Service
Management
Masterclass
A focused session on transforming field
services from cost to profit center.
Brought to you by:
Future of Field Service Management Masterclass
Future of Field Service Management
Masterclass
Are your field services under
control and budget compliant?
Amplified customer expectations and ongoing changes in
the economics of customer acquisition and retention are
drastically affecting the nature of field service. The need
to transform field service from a cost center to a strategic
element of customer management and important source
of profit is paramount.
Today’s story is all about availing efficient delivery of
service and support to customers to improve satisfaction,
enhance loyalty, and strengthen future revenue streams.
More than ever executives are searching for technology
solutions that will make the process easy, quick and
efficient.
Future of Field Service Management Masterclass
Discover how to transform field
services from cost to profit center.
Field Service, Cost or Revenue
The Field Service Manager of the Future
Improving the Internal Status of Field Services
Motivating your Field Services Teams to Leverage the Best
Performance
Efficient Management and Handling of Facility
Management Projects
Transforming the delivery model to improve performance
and efficiency
Use of IoT in FM Industry
And many more
Future of Field Service Management Masterclass
Future of Field Service Management
Masterclass
Confirmed Speakers
Andreas Hoeptner
Managing Partner
H2P Project Management
Future of Field Service Management Masterclass
Mr. Ivan Reynolds
Regional Distribution Manager -
Land Distribution - UAE, GCC, East
Levant
Borouge PTE
Confirmed Speakers
Nicolas Esmieu
General Manager
Valeant Pharmaceuticals
Future of Field Service Management Masterclass
Mr. John Magdy
Business Solutions Lead Consultant
LINK Development
Confirmed Speakers
Javeria Aijaz
Director
Farnek
Future of Field Service Management Masterclass
Mohamad Basheer Alhamwi
Deputy Managing Director
Engineering Techniques Services,
Facilities Management
Confirmed Speakers
Future of Field Service Management Masterclass
Ahmed Salama
MEA CRM Lead
Microsoft
Program
8:15 am Registration and Coffee
Session 1 Field Service, Cost or Revenue
Session 2 Efficient Management and Handling of Facility
Management Projects
Session 3 Motivating your Field Services Teams to
Leverage the Best Performance
Session 4 Increasing Utilization: Are You Using Your
Technicians Best as You Can?
Networking Tea/Coffee
Session 5 Use of IoT in FM Industry
Session 6 Field Service Manager of the Future
13: 00 pm Lunch
Future of Field Service Management Masterclass
Future of Field Service Management
Masterclass
Future of Field Service
Management is attended by:
Government
Utilities
Automotive
Residential, Property & Facility Management
Telecoms
HVAC suppliers
Distribution
Electrical Services
Manufacturing
Retail
Healthcare equipment
Oil & Gas
Future of Field Service Management Masterclass
Future of Field Service Management
Masterclass
Contacts
Future of Field Service Management Masterclass
Nayab Rafiq
Director
direct: +971 4 452 3022
phone: +971 55 5426032
info@cetmiddleeast.com
Bulat Mirgarifanov
Marketing Manager
direct: +971 4 452 3022
phone: + 971 50 816 8667
info@cetmiddleeast.com

More Related Content

What's hot

Impel CRM Overview
Impel CRM OverviewImpel CRM Overview
Impel CRM Overview
Sahana Bose
 
Main Template 1
Main Template 1Main Template 1
Main Template 1
William Goodrich
 
Ch01 Careersinthe Auto Industry Rev
Ch01 Careersinthe Auto Industry RevCh01 Careersinthe Auto Industry Rev
Ch01 Careersinthe Auto Industry Rev
mcfalltj
 
TPT Manager English
TPT Manager English TPT Manager English
TPT Manager English
Millenium-Sftware
 
SAG
SAGSAG
[Le levier de ton idée] HUDlog Pitch Deck
[Le levier de ton idée]   HUDlog Pitch Deck[Le levier de ton idée]   HUDlog Pitch Deck
[Le levier de ton idée] HUDlog Pitch Deck
Tristan-CTO
 
Meevo spa salon software puts you in the driver's seat with its amazing features
Meevo spa salon software puts you in the driver's seat with its amazing featuresMeevo spa salon software puts you in the driver's seat with its amazing features
Meevo spa salon software puts you in the driver's seat with its amazing features
jerryvostom
 

What's hot (7)

Impel CRM Overview
Impel CRM OverviewImpel CRM Overview
Impel CRM Overview
 
Main Template 1
Main Template 1Main Template 1
Main Template 1
 
Ch01 Careersinthe Auto Industry Rev
Ch01 Careersinthe Auto Industry RevCh01 Careersinthe Auto Industry Rev
Ch01 Careersinthe Auto Industry Rev
 
TPT Manager English
TPT Manager English TPT Manager English
TPT Manager English
 
SAG
SAGSAG
SAG
 
[Le levier de ton idée] HUDlog Pitch Deck
[Le levier de ton idée]   HUDlog Pitch Deck[Le levier de ton idée]   HUDlog Pitch Deck
[Le levier de ton idée] HUDlog Pitch Deck
 
Meevo spa salon software puts you in the driver's seat with its amazing features
Meevo spa salon software puts you in the driver's seat with its amazing featuresMeevo spa salon software puts you in the driver's seat with its amazing features
Meevo spa salon software puts you in the driver's seat with its amazing features
 

Similar to Future of Field Service Management Masterclass-Brochure

Field Service Forum 2014 agenda
Field Service Forum 2014 agenda Field Service Forum 2014 agenda
Field Service Forum 2014 agenda
Copperberg
 
Evolución de los sistemas BSSOSS en el sector de las Telecomunicaciones
Evolución de los sistemas BSSOSS en el sector de las TelecomunicacionesEvolución de los sistemas BSSOSS en el sector de las Telecomunicaciones
Evolución de los sistemas BSSOSS en el sector de las Telecomunicaciones
Daniel Osorio
 
Maximizing service profitability at optimized cost to serve: Next generation ...
Maximizing service profitability at optimized cost to serve: Next generation ...Maximizing service profitability at optimized cost to serve: Next generation ...
Maximizing service profitability at optimized cost to serve: Next generation ...
Genpact Ltd
 
Network Consultancy Services
Network Consultancy ServicesNetwork Consultancy Services
Network Consultancy Services
Indranil Choudhuri
 
FieldServiceManagement.pdf
FieldServiceManagement.pdfFieldServiceManagement.pdf
FieldServiceManagement.pdf
MSetiawanHidayat1
 
Ensuring Effective Service Management in the Application Economy
Ensuring Effective Service Management in the Application EconomyEnsuring Effective Service Management in the Application Economy
Ensuring Effective Service Management in the Application Economy
CA Technologies
 
Mobility - The Key Pillar of Digital Transformation and Economy
Mobility - The Key Pillar of Digital Transformation and EconomyMobility - The Key Pillar of Digital Transformation and Economy
Mobility - The Key Pillar of Digital Transformation and Economy
Sandeep Mahindra
 
Managing risks and opportunities in strategic fm outsourcing 3
Managing risks and opportunities in strategic fm outsourcing 3Managing risks and opportunities in strategic fm outsourcing 3
Managing risks and opportunities in strategic fm outsourcing 3
amfacilities
 
IBM Managed Services Overview Nashville
IBM Managed Services Overview   NashvilleIBM Managed Services Overview   Nashville
IBM Managed Services Overview Nashville
techcouncil
 
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn Bhd
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn BhdIntroducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn Bhd
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn Bhd
Sundar Murali
 
Hall Resume
Hall ResumeHall Resume
Hall Resume
Barbara Hall
 
Digitization process at Leadec
Digitization process at LeadecDigitization process at Leadec
Digitization process at Leadec
Leadec
 
Mann India 2009
Mann India 2009Mann India 2009
Mann India 2009
NASSCOM
 
IFMA's World Workplace: Perspectives on the FM Market Development
IFMA's World Workplace: Perspectives on the FM Market DevelopmentIFMA's World Workplace: Perspectives on the FM Market Development
IFMA's World Workplace: Perspectives on the FM Market Development
ISS Group
 
GramIT Business Presentation
GramIT Business PresentationGramIT Business Presentation
GramIT Business Presentation
Krishna Muppavarapu
 
Dipanwita Resume
Dipanwita Resume Dipanwita Resume
Dipanwita Resume
Dipanwita Mitra
 
Tamer Hamed - Resume
Tamer Hamed - ResumeTamer Hamed - Resume
Tamer Hamed - Resume
Tamer Hamed
 
Quest Software - Dan Falconer
Quest Software - Dan FalconerQuest Software - Dan Falconer
Quest Software - Dan Falconer
IDG Romania
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran Resume
Mohamed Mahran
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran Resume
Mohamed Mahran
 

Similar to Future of Field Service Management Masterclass-Brochure (20)

Field Service Forum 2014 agenda
Field Service Forum 2014 agenda Field Service Forum 2014 agenda
Field Service Forum 2014 agenda
 
Evolución de los sistemas BSSOSS en el sector de las Telecomunicaciones
Evolución de los sistemas BSSOSS en el sector de las TelecomunicacionesEvolución de los sistemas BSSOSS en el sector de las Telecomunicaciones
Evolución de los sistemas BSSOSS en el sector de las Telecomunicaciones
 
Maximizing service profitability at optimized cost to serve: Next generation ...
Maximizing service profitability at optimized cost to serve: Next generation ...Maximizing service profitability at optimized cost to serve: Next generation ...
Maximizing service profitability at optimized cost to serve: Next generation ...
 
Network Consultancy Services
Network Consultancy ServicesNetwork Consultancy Services
Network Consultancy Services
 
FieldServiceManagement.pdf
FieldServiceManagement.pdfFieldServiceManagement.pdf
FieldServiceManagement.pdf
 
Ensuring Effective Service Management in the Application Economy
Ensuring Effective Service Management in the Application EconomyEnsuring Effective Service Management in the Application Economy
Ensuring Effective Service Management in the Application Economy
 
Mobility - The Key Pillar of Digital Transformation and Economy
Mobility - The Key Pillar of Digital Transformation and EconomyMobility - The Key Pillar of Digital Transformation and Economy
Mobility - The Key Pillar of Digital Transformation and Economy
 
Managing risks and opportunities in strategic fm outsourcing 3
Managing risks and opportunities in strategic fm outsourcing 3Managing risks and opportunities in strategic fm outsourcing 3
Managing risks and opportunities in strategic fm outsourcing 3
 
IBM Managed Services Overview Nashville
IBM Managed Services Overview   NashvilleIBM Managed Services Overview   Nashville
IBM Managed Services Overview Nashville
 
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn Bhd
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn BhdIntroducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn Bhd
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn Bhd
 
Hall Resume
Hall ResumeHall Resume
Hall Resume
 
Digitization process at Leadec
Digitization process at LeadecDigitization process at Leadec
Digitization process at Leadec
 
Mann India 2009
Mann India 2009Mann India 2009
Mann India 2009
 
IFMA's World Workplace: Perspectives on the FM Market Development
IFMA's World Workplace: Perspectives on the FM Market DevelopmentIFMA's World Workplace: Perspectives on the FM Market Development
IFMA's World Workplace: Perspectives on the FM Market Development
 
GramIT Business Presentation
GramIT Business PresentationGramIT Business Presentation
GramIT Business Presentation
 
Dipanwita Resume
Dipanwita Resume Dipanwita Resume
Dipanwita Resume
 
Tamer Hamed - Resume
Tamer Hamed - ResumeTamer Hamed - Resume
Tamer Hamed - Resume
 
Quest Software - Dan Falconer
Quest Software - Dan FalconerQuest Software - Dan Falconer
Quest Software - Dan Falconer
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran Resume
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran Resume
 

Future of Field Service Management Masterclass-Brochure

  • 1. Presents Future of Field Service Management Masterclass A focused session on transforming field services from cost to profit center. Brought to you by: Future of Field Service Management Masterclass
  • 2. Future of Field Service Management Masterclass Are your field services under control and budget compliant? Amplified customer expectations and ongoing changes in the economics of customer acquisition and retention are drastically affecting the nature of field service. The need to transform field service from a cost center to a strategic element of customer management and important source of profit is paramount. Today’s story is all about availing efficient delivery of service and support to customers to improve satisfaction, enhance loyalty, and strengthen future revenue streams. More than ever executives are searching for technology solutions that will make the process easy, quick and efficient. Future of Field Service Management Masterclass
  • 3. Discover how to transform field services from cost to profit center. Field Service, Cost or Revenue The Field Service Manager of the Future Improving the Internal Status of Field Services Motivating your Field Services Teams to Leverage the Best Performance Efficient Management and Handling of Facility Management Projects Transforming the delivery model to improve performance and efficiency Use of IoT in FM Industry And many more Future of Field Service Management Masterclass Future of Field Service Management Masterclass
  • 4. Confirmed Speakers Andreas Hoeptner Managing Partner H2P Project Management Future of Field Service Management Masterclass Mr. Ivan Reynolds Regional Distribution Manager - Land Distribution - UAE, GCC, East Levant Borouge PTE
  • 5. Confirmed Speakers Nicolas Esmieu General Manager Valeant Pharmaceuticals Future of Field Service Management Masterclass Mr. John Magdy Business Solutions Lead Consultant LINK Development
  • 6. Confirmed Speakers Javeria Aijaz Director Farnek Future of Field Service Management Masterclass Mohamad Basheer Alhamwi Deputy Managing Director Engineering Techniques Services, Facilities Management
  • 7. Confirmed Speakers Future of Field Service Management Masterclass Ahmed Salama MEA CRM Lead Microsoft
  • 8. Program 8:15 am Registration and Coffee Session 1 Field Service, Cost or Revenue Session 2 Efficient Management and Handling of Facility Management Projects Session 3 Motivating your Field Services Teams to Leverage the Best Performance Session 4 Increasing Utilization: Are You Using Your Technicians Best as You Can? Networking Tea/Coffee Session 5 Use of IoT in FM Industry Session 6 Field Service Manager of the Future 13: 00 pm Lunch Future of Field Service Management Masterclass Future of Field Service Management Masterclass
  • 9. Future of Field Service Management is attended by: Government Utilities Automotive Residential, Property & Facility Management Telecoms HVAC suppliers Distribution Electrical Services Manufacturing Retail Healthcare equipment Oil & Gas Future of Field Service Management Masterclass Future of Field Service Management Masterclass
  • 10. Contacts Future of Field Service Management Masterclass Nayab Rafiq Director direct: +971 4 452 3022 phone: +971 55 5426032 info@cetmiddleeast.com Bulat Mirgarifanov Marketing Manager direct: +971 4 452 3022 phone: + 971 50 816 8667 info@cetmiddleeast.com