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Frost Radar™:
Cloud Meetings
and Team
Collaboration
Services Market,
2021
K6F6-64
December 2021
A Benchmarking System
to Spark Companies to
Action - Innovation That
Fuels New Deal Flow and
Growth Pipelines
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Strategic Imperative
and Growth
Environment
K6F6-64 3
Strategic Imperative
• The current transition to hybrid work ranks among the most impactful transformations in work
practices in a century. Emerging workplace trends have heightened demand for flexibility and a
rethinking of how organizations effectively communicate, collaborate, innovate and connect with
customers.
• The hybrid workplace is much more complex than having to support remote offices and employees.
Now employee work locations and hours can change on a daily basis as expectations of when and
where work gets done are more fluid.
• In the new era of hybrid work, employees want and need to work from anywhere, in their own
style, and at their own pace. Many don’t want to go back to their pre-COVID lives entirely.
• The post-pandemic world is likely to be an extended version of the present workplace trends—
whereby not only field teams, but everyone can be remote and yet stay connected and conduct
business effectively.
• Those working from home can no longer be treated as second-hand corporate citizens; businesses
will need to leverage technology to enable more flexible, inclusive and immersive remote meeting
experiences, as well as track and sync actions pre-, during, and post-meetings.
• Empathetic leadership has proven to be critical to both ensure employee wellbeing and retain and
attract the best talent. The metrics that businesses have applied to gauge customer success—
engagement, acquisition, and retention—are now being applied to employees.
• Today, more organizations are adopting collaboration tools that best support these efforts, and
bring leadership closer to employees—giving them the tools to both speak and listen, and build and
share an open company culture.
• In a competitive market for scarce talent, advanced cloud meetings and team collaboration services
are critical to business success, as they drive employee engagement and power excellent customer
experiences. Source: Frost & Sullivan
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Strategic Imperative (continued)
Source: Frost & Sullivan
• Today, video meetings and collaboration spaces are where company culture lives, helping workers
feel connected, keeping morale up, and maintaining a strong company culture.
• Businesses have realized that community is essential. This means an increasing need to connect
everyone in the company with the right type of communications and collaboration tools. Business
leaders are enabling employees to connect in real time and maintain a free flow of conversation,
across departments, countries and time zones.
• Frontline workers haven’t always received the same employee experience as those based in offices
and this has had to change quickly. Connecting with everyone in an organization and making them
feel part of the community is a higher priority than ever before and employees are demanding that
companies provide the necessary technology to deliver these experiences.
• The importance of providing all types of workers with tools that support the new ways to work has
never been greater. In that regard, meetings need to be regarded as part of a continuum of
collaboration activities and not just one-off collaboration events.
• It has become clear that users need solutions that deliver better outcomes. It’s well known by now
that people are experiencing fatigue with video meetings. Technology developers must foster
innovation beyond just video meetings to support multiple synchronous and asynchronous modes
of connectivity and collaboration, without losing the context or the continuity.
• Rich, persistent messaging applications and workspaces that support internal and external
collaboration equally well and within the same instance; the delivery of advanced AI functionality to
capture, surface and analyze data and information; pre- and post-meeting capabilities;
crowdsourcing and audience engagement tools; and seamless integration of collaboration tools into
existing workflows and vice versa are all important capabilities that help businesses to embrace
continuous/workstream collaboration.
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Strategic Imperative (continued)
• The pandemic and new remote-work practices have driven the need to address employee isolation
issues by introducing spontaneous spaces that can re-create the serendipity moments of actual
physical workplaces.
• New audio and virtual 2D/3D online spaces are emerging with the objective of creating bonding,
relationships, and camaraderie with coworkers, partners, and customers—positive experiences that
have been reduced recently. Examples of spontaneous audio-first spaces include Slack Huddles,
RingCentral Team Huddle, and Dialpad Channels. Examples of virtual 2/3D online spaces include
BlueJeans Spaces, Gather, Kumospace, SpatialChat, and Teamflow.
• Delivering different meeting experiences for in-person and remote participants is no longer
acceptable. Achieving meeting equity is now a key business and digital transformation objective.
• With businesses worldwide embracing hybrid work, it is imperative to provide meetings solutions
that address the mix of in‐person and remote participants across geographies with different native
languages, and that are adaptable to different work styles.
• Connectivity and experience parity, no matter where an individual works, has become essential.
This means being browser-agnostic, having mobile experiences on par with desktop experiences,
being able to quickly and seamlessly switch between modalities, and more.
• Meeting and messaging equity is also achieved though the notion of inclusivity, leveling of the
playing field across demographics, user abilities, work styles, geographies and locations.
• Features such as real-time transcriptions and translations; interpretation and gesture recognition;
new inclusive layouts to foster a deeper connection between in-person and virtual participants; and
new ways of encouraging self-expression, such as setting skin tones for emojis and adding name
pronunciations and pronouns in team collaboration spaces are all helping to make meetings and
messaging tools more engaging and inclusive.
Source: Frost & Sullivan
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Strategic Imperative (continued)
Source: Frost & Sullivan
• For hybrid work modes to be sustainable, the fidelity of interactions will matter too, which means
businesses will move past solutions that are just “good enough”. How well the audio and video
experiences scale to various form factors (conference rooms, home office, PC, mobile), how well
they perform when there are four participants versus a large number of participants (>500), how
flexible and customizable the interaction layouts are, how well they support lightweight and low-
fatigue modes, are all aspects of meeting solutions that will matter.
• Additionally, this new way of working centers around work/life balance, with automation and
productivity tools top of mind, and presence, mobility, and integrations as key focal areas.
Organizations are seeking solutions that work across remote and office environments, such as
collaborative whiteboarding, where content persists and can be accessed across time and space for
future collaboration.
• Like the future of work, the future of events will be hybrid. Going forward, event organizers will take
on the new responsibility of creating events that combine the best of in‐person and virtual event
experiences – offering high engagement while successfully reaching large audiences.
• Most in‐person events will add a virtual dimension to them, gaining expanded reach and
engagement opportunities.
• Event use cases will continue to proliferate, including virtual town halls, marketing webinars, virtual
and hybrid trade shows, second‐screen experiences in sports/entertainment, video content
publishing, etc.
• Live streaming solutions and network optimization are allowing businesses to tap larger audiences
without crashing the enterprise internet network. Cloud meeting solutions and live streaming
markets are merging to provide all‐in‐one solutions for small and large meetings.
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Strategic Imperative (continued)
Source: Frost & Sullivan
• Due to the COVID‐19 pandemic, organizations of all sizes and across every industry have adopted
meeting solutions. Indeed, as organizations raced to adjust to new realities, meeting solutions were
used for more than just the standard meeting and event use cases. They were employed for
specialized use cases like telehealth visits, distance learning, tele-justice, tele-government, citizen
outreach, frontline and field workers, second‐screen sports and entertainment experiences, and to
help connect virtual audiences for the trade show industry.
• While standard meeting solutions covered many of the needs in a time of crisis, the industry has
learned from the experience that purpose‐built solutions—that factor in use‐case-specific workflows,
data needs, user experience, connectivity, devices, and application integrations as well as
industry‐specific security and compliance requirements—will enable better user experiences, and
create adoption and monetization opportunities for providers.
• The cloud meetings services market is expected to evolve over the next years, with different buyers
choosing from horizontal and vertical solutions, as well as creating custom applications and
experiences using communications platform as a service (CPaaS) capabilities to adapt their
early‐pandemic work styles to incorporate fit‐for‐purpose workflows and also meet the need for
hybrid and work-from-anywhere experiences.
• Technology innovation will enable businesses and programmers to embed real‐time communications
within user applications, without installing any additional products or managing separate log‐ins.
Software development kits (SDKs) and application programming interfaces (APIs) are expected to
democratize audio and video.
• Providers will need to embrace the concept of composability. To support the innovation needs of
today, organizations require granular, modular applications, and application integration. Through a
combination of packaged applications and application building blocks such as exportable data, APIs
and low-code/no-code systems, businesses would be able to easily embed communications and
collaboration functionalities into their business workflows.
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Strategic Imperative (continued)
Source: Frost & Sullivan
• Physical workspaces are being reconfigured as employees work flexible hours and blend in‐person
and remote work. To address these challenges, businesses will re‐design physical offices, with
facilities budgets moving partially towards equipping them to support hybrid collaboration.
• Solutions that provide seamless and consistent experiences across physical workspaces, PC and
mobile devices will find high appeal among organizations adapting to new work modes.
• Integrating hardware and software capabilities that span a variety of work modes, from home
offices, to mobile workers, conference rooms, office workstations, shared spaces, and board rooms
is key. This includes capabilities such as easy pair, share, control, move calls between applications
and devices, co-creation (e.g. whiteboarding) between applications and devices, etc.
• Features like device hotdesking will be important to manage the emerging complexities of workers
who move between offices and home offices from day to day.
• With hybrid/flexible work also comes the need for rock-solid privacy and security mechanisms, as
well as comprehensive management and analytics.
• An architecture that has baked-in security will have a stronger appeal compared to bolted on
security features. End-to-end encryption, compliance, privacy, data loss prevention, and cloud
access security brokers (CASB) integrations are examples of what customers will seek to ensure
peace of mind.
• Additionally, IT will be managing thousands of home offices as opposed to just dozens of campus
buildings. Providing them with comprehensive management and troubleshooting tools that can also
deliver advanced proactive insights will be key.
K6F6-64 9
Growth Environment
• The Frost & Sullivan Radar is a robust analytical tool that benchmarks companies’ innovation focus
and growth performance in a given market. The dynamic solution offers consistent rating and
positioning of companies that are agitating, contending or revolutionizing the industry.
• The Frost Radar of the global cloud meetings and team collaboration services market analyzes
providers offering cloud meetings and team collaboration services leveraging public, multi-tenant
infrastructures.
• The vertical Y-axis displays the company’s Growth Index (GI). This index is a measure of a company’s
growth performance and track record, along with its ability to develop and execute a fully aligned
growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and
end-user focused sales and marketing strategies.
• For growth performance and track record, the Frost Radar of the global cloud meetings and team
collaboration services takes into account the growth rates and annual recurring revenues of public,
multi-tenant cloud meetings and team collaboration offerings from 2018 to 2021. These metrics
were added to three other qualitative metrics, including growth pipeline, vision and strategy, and
sales and marketing, to come up with the company´s positioning on the vertical axis.
• The horizontal X-axis measures the company’s Innovation Index (II). This index is a measure of a
company’s ability to develop products/services/solutions (with a clear understanding of disruptive
Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets,
and are aligned to customers’ changing needs.
Source: Frost & Sullivan
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Growth Environment (continued)
• This study includes public-cloud multi-tenant web/video meetings and team
collaboration/messaging services as offered by the original service provider and do not include sales
of third-party solutions.
• The inclusion criteria for cloud meetings-centric providers comprise:
o Support for in-meeting desktop content sharing and multi-party video feeds
o Support for in-meeting text chat
o Support for at least 100 individual participants
o Support for integrated VoIP audio
o Support for participant join and host control from mobile devices
o Provider revenues above $10M in CY2020 or an installed base of at least 200K paying licenses
• The inclusion criteria for team collaboration-centric providers comprise:
o Support for persistent chat rooms (channels) that can be organized by topics, groups, or
messages
o Support for point-to-point video and audio
o Support for file sharing
o Support for reliable search functionality
o Support for user access from mobile devices
o Integration with third-party applications
o Provider revenues above $ 10M in CY 2020 or an installed base of at least 100K paying licenses
Source: Frost & Sullivan
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Growth Environment (continued)
• The inclusion criteria for UCaaS providers offering cloud meetings and/or team collaboration
services comprise:
o Solution must at least have one full year of service commercialization.
o Service procurement does not necessarily require the activation of a telephony license.
Therefore, the provider has both stand-alone versions as well as telephony-integrated versions
of their meeting or collaboration solution.
o The providers have an installed base of at least 200,000 paying licenses enabled with cloud
meetings and/or team collaboration functionality across stand-alone and telephony-integrated
solutions.
• For UCaaS providers, Frost & Sullivan includes the paying licenses enabled with cloud meetings
and/or team collaboration functionality of both stand-alone and telephony-integrated solutions.
• The research only includes cloud meetings services that are delivered from multi-tenant
infrastructure. On-premises solutions and dedicated private-cloud services, as well as sales of
software/media servers sold to service providers are excluded from the study.
• The study includes revenues from cloud meetings, as well as revenues from:
o Webinars and webcasting services when offered by cloud meeting providers
o Cloud room licenses
o All audio conferencing integrated with cloud meetings
Source: Frost & Sullivan
K6F6-64 12
Growth Environment (continued)
• The study excludes:
o Revenues from stand-alone audio conferencing services
o Device-related revenues
o Managed services revenues
• Frost & Sullivan’s revenue estimates shown for each provider reflect annual recurring revenues of
cloud meetings, team collaboration or combined cloud meetings/team collaboration services.
• Revenue estimations exclude any workload component not directly related to meetings and team
collaboration (e.g. telephony, productivity apps, CRM, contact center, etc.)
• The study excludes mobile-centric consumer messaging services which require users to provide a
standard cellular mobile number for registering with the service, including WhatsApp by Facebook,
WeChat by Tencent, and DingTalk by Alibaba.
• The study excludes project or task-management applications that do not have a comparable team
collaboration service which follows the guidelines that Frost & Sullivan has highlighted. Examples of
project management applications include Asana, Atlassian Jira, monday.com, Redbooth, and Trello,
among others.
Source: Frost & Sullivan
K6F6-64 13
Growth Environment- Forecast Analysis
• In 2021 the global cloud meetings and team collaboration services market is expected to earn
revenues of $14.78 billion, a 23.7 percent increase over an already fantastic 2020 year.
• The installed base of paid cloud meetings and team collaboration paid licenses is expected to grow
by 28.8 percent in 2021 to 241.5 million.
• Main growth drivers in the cloud meetings and team collaboration space include:
o The need for businesses to expedite digital transformation
o Empowering individuals for a new world of hybrid work through the delivery of smart
collaboration services
o The need for vertical-specific experiences
o The rise of virtual events
o Equipping rooms for hybrid work
o The expansion of communications and collaboration use cases and solutions into the frontline
workforce
o User need for human connections and ad-hoc collaboration, creating new use cases for cloud
meetings and team collaboration
o General technology improvements, including robust cloud solutions and internet networks in
some regions of the world (WiFi/5G), full online and WebRTC solutions, and live interactive
features.
Source: Frost & Sullivan
K6F6-64 14
Growth Environment – Forecast Analysis (continued)
• From 2021 to 2027, the cloud meetings and team collaboration services market is expected to grow
at a compound annual growth rate (CAGR) of 7.2 percent in terms of revenues and 20.0 percent in
terms of the installed base of paying licenses.
• Revenue growth will be negatively impacted by a confluence of factors including: continuous
extension of free services; COVID-19 uncertainties around company work styles; the
commoditization of the space; and challenges related to compatibility and integration, security and
privacy, scalability, and compliance.
Source: Frost & Sullivan
K6F6-64 15
Frost Radar™
Cloud Meetings and
Team Collaboration
Services Market
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Frost Radar™: Cloud Meetings and Team Collaboration Services
Market
Source: Frost & Sullivan
Note: BlueJeans is BlueJeans by Verizon. Enghouse is Enghouse Systems. CafeX is CafeX Communications. Symphony is Symphony Communications.
K6F6-64 17
Companies to Action:
Companies to Be Considered First for
Investment, Partnerships, or Benchmarking
K6F6-64 18
GROWTH
INNOVATION FROST PERSPECTIVE
BlueJeans by Verizon
• BlueJeans has visibly accelerated its
pace of innovation after its acquisition
by Verizon Business Group in May 2020.
• Some of BlueJeans’ key past year
product updates include: BlueJeans
Gateway for Microsoft Teams; BlueJeans
Telehealth, a purpose-built solution to
streamline telemedicine experiences;
extended mobile features such as
mobile WebRTC support, new features
for iPadOS, iOS, and Android, and the
new Motorola one 5G smartphone
loaded with BlueJeans Meetings;
updated BlueJeans Events features and
partner integrations; a BlueJeans bundle
for remote learning; and a complete
redesign of the BlueJeans platform. The
next-gen BlueJeans offers expanded
scalability and flexibility; BlueJeans
Spaces, a 2d/3d virtual immersive office
with dynamic audio and integrated
messaging; and BlueJeans Collaboration
Board, an evolution of the company’s
whiteboarding capabilities.
• BlueJeans is used by over 40,700
customers, ranging from small
enterprises to a large percentage of the
Global 2000.
• BlueJeans saw a threefold increase in
cloud meetings bookings and usage in
the first half of 2020.
• For full calendar-year 2020, BlueJeans
customers hosted more than 100.0
million meetings and spent more than
14.00 billion minutes on the platform.
• In May 2020, BlueJeans became part of
Verizon’s $30.00 billion Verizon
Business Group, enlarging the growth
opportunities of the cloud meetings
and team collaboration business.
• BlueJeans by Verizon is today a full-
fledged platform that includes
BlueJeans Meetings, Events, Rooms,
and Mobile.
• During October 2021, BlueJeans by
Verizon announced license growth of
377.0% and new bookings of 174.0%
year-over-year.
• Verizon and BlueJeans synergies have
already been paying off with BlueJeans
leveraging Verizon resources to improve
video quality and reliability; accelerate
innovation through integrated
engineering teams; leverage the Verizon
network to deliver experiences requiring
high bandwidth at the edge; enable
UCaaS integration with Verizon OneTalk;
and expand BlueJeans’ APIs and SDKs.
• New company updates such as the
launch of the next-gen BlueJeans
Spaces; announcement of different fit-
for-purpose vertical solutions;
broadening of BlueJeans Rooms
capabilities via device partnerships; and
extension of its video reach to
frontliners via a new native meeting
experience for Google Glass Enterprise
Edition 2, are all expected to bode well
for future growth.
• Going forward, BlueJeans can consider
offering a freemium option, as well as
broaden its AI and analytics capabilities.
Source: Frost & Sullivan
K6F6-64 19
Strategic
Insights
K6F6-64 20
The cloud meetings and team collaboration services market is expected to evolve over the next years
with different buyers choosing from horizontal and vertical solutions, as well as creating custom
applications and experiences using CPaaS capabilities.
Innovation beyond just video meetings to support multiple modes of communications and
collaboration, without losing the context or the continuity, including synchronous and asynchronous,
as well as scheduled and spontaneous interactions, is paramount.
Strategic Insights
Supporting work from home can no longer be an after-thought, and technology needs to support new
work modes by enabling users to host more flexible, supportive, and inclusive video calls. The market
must stop delivering different meeting experiences for in-person and remote participants. Achieving
meeting equity is, therefore, key.
1
1
1
2
1
3
Source: Frost & Sullivan
K6F6-64 21
Next Steps:
Leveraging the Frost
Radar™ to Empower
Key Stakeholders
K6F6-64 22
Significance of Being on the Frost Radar™
Companies plotted on the
Frost Radar™ are the leaders
in the industry for growth,
innovation, or both. They are
instrumental in advancing the
industry into the future.
GROWTH POTENTIAL
Your organization has significant future growth potential, which
makes it a Company to Action.
BEST PRACTICES
Your organization is well positioned to shape Growth Pipeline™ best
practices in your industry.
COMPETITIVE INTENSITY
Your organization is one of the key drivers of competitive intensity in
the growth environment.
CUSTOMER VALUE
Your organization has demonstrated the ability to significantly
enhance its customer value proposition.
PARTNER POTENTIAL
Your organization is top of mind for customers, investors, value chain
partners, and future talent as a significant value provider.
Source: Frost & Sullivan
K6F6-64 23
Frost Radar™ Empowers the CEO’s Growth Team
• Growth is increasingly
difficult to achieve.
• Competitive intensity is
high.
• More collaboration,
teamwork, and focus are
needed.
• The growth environment
is complex.
STRATEGIC
IMPERATIVE
• The Growth Team has the tools needed to
foster a collaborative environment among
the entire management team to drive best
practices.
• The Growth Team has a measurement
platform to assess future growth potential.
• The Growth Team has the ability to
support the CEO with a powerful Growth
Pipeline™.
LEVERAGING THE FROST RADAR™
• Growth Pipeline Audit™
• Growth Pipeline as a
Service™
• Growth Pipeline™
Dialogue with Team
Frost
NEXT
STEPS
Source: Frost & Sullivan
K6F6-64 24
Frost Radar™ Empowers Investors
• Deal flow is low and
competition is high.
• Due diligence is hampered
by industry complexity.
• Portfolio management is
not effective.
STRATEGIC
IMPERATIVE
• Investors can focus on future growth
potential by creating a powerful pipeline of
Companies to Action for high-potential
investments.
• Investors can perform due diligence that
improves accuracy and accelerates the
deal process.
• Investors can realize the maximum internal
rate of return and ensure long-term
success for shareholders
• Investors can continually benchmark
performance with best practices for
optimal portfolio management.
LEVERAGING THE FROST RADAR™
• Growth Pipeline™
Dialogue
• Opportunity Universe
Workshop
• Growth Pipeline Audit™
as Mandated Due
Diligence
NEXT
STEPS
Source: Frost & Sullivan
K6F6-64 25
Frost Radar™ Empowers Customers
• Solutions are increasingly
complex and have long-
term implications.
• Vendor solutions can be
confusing.
• Vendor volatility adds to
the uncertainty.
STRATEGIC
IMPERATIVE
• Customers have an analytical framework to
benchmark potential vendors and identify
partners that will provide powerful, long-
term solutions.
• Customers can evaluate the most
innovative solutions and understand how
different solutions would meet their
needs.
• Customers gain a long-term perspective on
vendor partnerships.
LEVERAGING THE FROST RADAR™
• Growth Pipeline™
Dialogue
• Growth Pipeline™
Diagnostic
• Frost Radar™
Benchmarking System
NEXT
STEPS
Source: Frost & Sullivan
K6F6-64 26
Frost Radar™ Empowers the Board of Directors
• Growth is increasingly
difficult; CEOs require
guidance.
• The Growth Environment
requires complex
navigational skills.
• The customer value chain
is changing.
STRATEGIC
IMPERATIVE
• The Board of Directors has a unique
measurement system to ensure oversight
of the company’s long-term success.
• The Board of Directors has a discussion
platform that centers on the driving issues,
benchmarks, and best practices that will
protect shareholder investment.
• The Board of Directors can ensure skillful
mentoring, support, and governance of the
CEO to maximize future growth potential.
LEVERAGING THE FROST RADAR™
• Growth Pipeline Audit™
• Growth Pipeline as a
Service™
NEXT
STEPS
Source: Frost & Sullivan
K6F6-64 27
Frost Radar™
Analytics
K6F6-64 28
Frost Radar™: Benchmarking Future Growth Potential
2 Major Indices, 10 Analytical Ingredients, 1 Platform
VERTICAL AXIS
Growth Index (GI) is a measure of
a company’s growth performance
and track record, along with its
ability to develop and execute a
fully aligned growth strategy and
vision; a robust growth pipeline
system; and effective market,
competitor, and end-user focused
sales and marketing strategies.
GROWTH INDEX ELEMENTS
• GI1: MARKET SHARE (PREVIOUS 3 YEARS)
This is a comparison of a company’s market share relative to its
competitors in a given market space for the previous 3 years.
• GI2: REVENUE GROWTH (PREVIOUS 3 YEARS)
This is a look at a company’s revenue growth rate for the previous 3 years
in the market/industry/category that forms the context for the given Frost
Radar™.
• GI3: GROWTH PIPELINE
This is an evaluation of the strength and leverage of a company’s growth
pipeline system to continuously capture, analyze, and prioritize its
universe of growth opportunities.
• GI4: VISION AND STRATEGY
This is an assessment of how well a company’s growth strategy is aligned
with its vision. Are the investments that a company is making in new
products and markets consistent with the stated vision?
• GI5: SALES AND MARKETING
• This is a measure of the effectiveness of a company’s sales and marketing
efforts in helping it drive demand and achieve its growth objectives.
K6F6-64 29
Frost Radar™: Benchmarking Future Growth Potential
2 Major Indices, 10 Analytical Ingredients, 1 Platform
HORIZONTAL AXIS
Innovation Index (II) is a measure
of a company’s ability to develop
products/services/solutions (with
a clear understanding of
disruptive Mega Trends) that are
globally applicable, are able to
evolve and expand to serve
multiple markets, and are aligned
to customers’ changing needs.
INNOVATION INDEX ELEMENTS
• II1: INNOVATION SCALABILITY
This determines whether an organization’s innovations are globally
scalable and applicable in both developing and mature markets, and also
in adjacent and non-adjacent industry verticals.
• II2: RESEARCH AND DEVELOPMENT
This is a measure of the efficacy of a company’s R&D strategy, as
determined by the size of its R&D investment and how it feeds the
innovation pipeline.
• II3: PRODUCT PORTFOLIO
This is a measure of a company’s product portfolio, focusing on the
relative contribution of new products to its annual revenue.
• II4: MEGA TRENDS LEVERAGE
This is an assessment of a company’s proactive leverage of evolving, long-
term opportunities and new business models, as the foundation of its
innovation pipeline. An explanation of Mega Trends can be found here.
• II5: CUSTOMER ALIGNMENT
This evaluates the applicability of a company’s
products/services/solutions to current and potential customers, as well as
how its innovation strategy is influenced by evolving customer needs.
K6F6-64 30
Legal Disclaimer
Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market
information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services
are limited publications containing valuable market information provided to a select group of customers. Customers
acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for
general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or
disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—
without the permission of the publisher.
For information regarding permission, write to:
Frost & Sullivan
3211 Scott Blvd., Suite 203
Santa Clara, CA 95054
© 2021 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan.
No part of it may be circulated, quoted, copied, or otherwise reproduced without the written approval of Frost & Sullivan.

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Frost

  • 1. 0000-00 Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2021 K6F6-64 December 2021 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
  • 3. K6F6-64 3 Strategic Imperative • The current transition to hybrid work ranks among the most impactful transformations in work practices in a century. Emerging workplace trends have heightened demand for flexibility and a rethinking of how organizations effectively communicate, collaborate, innovate and connect with customers. • The hybrid workplace is much more complex than having to support remote offices and employees. Now employee work locations and hours can change on a daily basis as expectations of when and where work gets done are more fluid. • In the new era of hybrid work, employees want and need to work from anywhere, in their own style, and at their own pace. Many don’t want to go back to their pre-COVID lives entirely. • The post-pandemic world is likely to be an extended version of the present workplace trends— whereby not only field teams, but everyone can be remote and yet stay connected and conduct business effectively. • Those working from home can no longer be treated as second-hand corporate citizens; businesses will need to leverage technology to enable more flexible, inclusive and immersive remote meeting experiences, as well as track and sync actions pre-, during, and post-meetings. • Empathetic leadership has proven to be critical to both ensure employee wellbeing and retain and attract the best talent. The metrics that businesses have applied to gauge customer success— engagement, acquisition, and retention—are now being applied to employees. • Today, more organizations are adopting collaboration tools that best support these efforts, and bring leadership closer to employees—giving them the tools to both speak and listen, and build and share an open company culture. • In a competitive market for scarce talent, advanced cloud meetings and team collaboration services are critical to business success, as they drive employee engagement and power excellent customer experiences. Source: Frost & Sullivan
  • 4. K6F6-64 4 Strategic Imperative (continued) Source: Frost & Sullivan • Today, video meetings and collaboration spaces are where company culture lives, helping workers feel connected, keeping morale up, and maintaining a strong company culture. • Businesses have realized that community is essential. This means an increasing need to connect everyone in the company with the right type of communications and collaboration tools. Business leaders are enabling employees to connect in real time and maintain a free flow of conversation, across departments, countries and time zones. • Frontline workers haven’t always received the same employee experience as those based in offices and this has had to change quickly. Connecting with everyone in an organization and making them feel part of the community is a higher priority than ever before and employees are demanding that companies provide the necessary technology to deliver these experiences. • The importance of providing all types of workers with tools that support the new ways to work has never been greater. In that regard, meetings need to be regarded as part of a continuum of collaboration activities and not just one-off collaboration events. • It has become clear that users need solutions that deliver better outcomes. It’s well known by now that people are experiencing fatigue with video meetings. Technology developers must foster innovation beyond just video meetings to support multiple synchronous and asynchronous modes of connectivity and collaboration, without losing the context or the continuity. • Rich, persistent messaging applications and workspaces that support internal and external collaboration equally well and within the same instance; the delivery of advanced AI functionality to capture, surface and analyze data and information; pre- and post-meeting capabilities; crowdsourcing and audience engagement tools; and seamless integration of collaboration tools into existing workflows and vice versa are all important capabilities that help businesses to embrace continuous/workstream collaboration.
  • 5. K6F6-64 5 Strategic Imperative (continued) • The pandemic and new remote-work practices have driven the need to address employee isolation issues by introducing spontaneous spaces that can re-create the serendipity moments of actual physical workplaces. • New audio and virtual 2D/3D online spaces are emerging with the objective of creating bonding, relationships, and camaraderie with coworkers, partners, and customers—positive experiences that have been reduced recently. Examples of spontaneous audio-first spaces include Slack Huddles, RingCentral Team Huddle, and Dialpad Channels. Examples of virtual 2/3D online spaces include BlueJeans Spaces, Gather, Kumospace, SpatialChat, and Teamflow. • Delivering different meeting experiences for in-person and remote participants is no longer acceptable. Achieving meeting equity is now a key business and digital transformation objective. • With businesses worldwide embracing hybrid work, it is imperative to provide meetings solutions that address the mix of in‐person and remote participants across geographies with different native languages, and that are adaptable to different work styles. • Connectivity and experience parity, no matter where an individual works, has become essential. This means being browser-agnostic, having mobile experiences on par with desktop experiences, being able to quickly and seamlessly switch between modalities, and more. • Meeting and messaging equity is also achieved though the notion of inclusivity, leveling of the playing field across demographics, user abilities, work styles, geographies and locations. • Features such as real-time transcriptions and translations; interpretation and gesture recognition; new inclusive layouts to foster a deeper connection between in-person and virtual participants; and new ways of encouraging self-expression, such as setting skin tones for emojis and adding name pronunciations and pronouns in team collaboration spaces are all helping to make meetings and messaging tools more engaging and inclusive. Source: Frost & Sullivan
  • 6. K6F6-64 6 Strategic Imperative (continued) Source: Frost & Sullivan • For hybrid work modes to be sustainable, the fidelity of interactions will matter too, which means businesses will move past solutions that are just “good enough”. How well the audio and video experiences scale to various form factors (conference rooms, home office, PC, mobile), how well they perform when there are four participants versus a large number of participants (>500), how flexible and customizable the interaction layouts are, how well they support lightweight and low- fatigue modes, are all aspects of meeting solutions that will matter. • Additionally, this new way of working centers around work/life balance, with automation and productivity tools top of mind, and presence, mobility, and integrations as key focal areas. Organizations are seeking solutions that work across remote and office environments, such as collaborative whiteboarding, where content persists and can be accessed across time and space for future collaboration. • Like the future of work, the future of events will be hybrid. Going forward, event organizers will take on the new responsibility of creating events that combine the best of in‐person and virtual event experiences – offering high engagement while successfully reaching large audiences. • Most in‐person events will add a virtual dimension to them, gaining expanded reach and engagement opportunities. • Event use cases will continue to proliferate, including virtual town halls, marketing webinars, virtual and hybrid trade shows, second‐screen experiences in sports/entertainment, video content publishing, etc. • Live streaming solutions and network optimization are allowing businesses to tap larger audiences without crashing the enterprise internet network. Cloud meeting solutions and live streaming markets are merging to provide all‐in‐one solutions for small and large meetings.
  • 7. K6F6-64 7 Strategic Imperative (continued) Source: Frost & Sullivan • Due to the COVID‐19 pandemic, organizations of all sizes and across every industry have adopted meeting solutions. Indeed, as organizations raced to adjust to new realities, meeting solutions were used for more than just the standard meeting and event use cases. They were employed for specialized use cases like telehealth visits, distance learning, tele-justice, tele-government, citizen outreach, frontline and field workers, second‐screen sports and entertainment experiences, and to help connect virtual audiences for the trade show industry. • While standard meeting solutions covered many of the needs in a time of crisis, the industry has learned from the experience that purpose‐built solutions—that factor in use‐case-specific workflows, data needs, user experience, connectivity, devices, and application integrations as well as industry‐specific security and compliance requirements—will enable better user experiences, and create adoption and monetization opportunities for providers. • The cloud meetings services market is expected to evolve over the next years, with different buyers choosing from horizontal and vertical solutions, as well as creating custom applications and experiences using communications platform as a service (CPaaS) capabilities to adapt their early‐pandemic work styles to incorporate fit‐for‐purpose workflows and also meet the need for hybrid and work-from-anywhere experiences. • Technology innovation will enable businesses and programmers to embed real‐time communications within user applications, without installing any additional products or managing separate log‐ins. Software development kits (SDKs) and application programming interfaces (APIs) are expected to democratize audio and video. • Providers will need to embrace the concept of composability. To support the innovation needs of today, organizations require granular, modular applications, and application integration. Through a combination of packaged applications and application building blocks such as exportable data, APIs and low-code/no-code systems, businesses would be able to easily embed communications and collaboration functionalities into their business workflows.
  • 8. K6F6-64 8 Strategic Imperative (continued) Source: Frost & Sullivan • Physical workspaces are being reconfigured as employees work flexible hours and blend in‐person and remote work. To address these challenges, businesses will re‐design physical offices, with facilities budgets moving partially towards equipping them to support hybrid collaboration. • Solutions that provide seamless and consistent experiences across physical workspaces, PC and mobile devices will find high appeal among organizations adapting to new work modes. • Integrating hardware and software capabilities that span a variety of work modes, from home offices, to mobile workers, conference rooms, office workstations, shared spaces, and board rooms is key. This includes capabilities such as easy pair, share, control, move calls between applications and devices, co-creation (e.g. whiteboarding) between applications and devices, etc. • Features like device hotdesking will be important to manage the emerging complexities of workers who move between offices and home offices from day to day. • With hybrid/flexible work also comes the need for rock-solid privacy and security mechanisms, as well as comprehensive management and analytics. • An architecture that has baked-in security will have a stronger appeal compared to bolted on security features. End-to-end encryption, compliance, privacy, data loss prevention, and cloud access security brokers (CASB) integrations are examples of what customers will seek to ensure peace of mind. • Additionally, IT will be managing thousands of home offices as opposed to just dozens of campus buildings. Providing them with comprehensive management and troubleshooting tools that can also deliver advanced proactive insights will be key.
  • 9. K6F6-64 9 Growth Environment • The Frost & Sullivan Radar is a robust analytical tool that benchmarks companies’ innovation focus and growth performance in a given market. The dynamic solution offers consistent rating and positioning of companies that are agitating, contending or revolutionizing the industry. • The Frost Radar of the global cloud meetings and team collaboration services market analyzes providers offering cloud meetings and team collaboration services leveraging public, multi-tenant infrastructures. • The vertical Y-axis displays the company’s Growth Index (GI). This index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies. • For growth performance and track record, the Frost Radar of the global cloud meetings and team collaboration services takes into account the growth rates and annual recurring revenues of public, multi-tenant cloud meetings and team collaboration offerings from 2018 to 2021. These metrics were added to three other qualitative metrics, including growth pipeline, vision and strategy, and sales and marketing, to come up with the company´s positioning on the vertical axis. • The horizontal X-axis measures the company’s Innovation Index (II). This index is a measure of a company’s ability to develop products/services/solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets, and are aligned to customers’ changing needs. Source: Frost & Sullivan
  • 10. K6F6-64 10 Growth Environment (continued) • This study includes public-cloud multi-tenant web/video meetings and team collaboration/messaging services as offered by the original service provider and do not include sales of third-party solutions. • The inclusion criteria for cloud meetings-centric providers comprise: o Support for in-meeting desktop content sharing and multi-party video feeds o Support for in-meeting text chat o Support for at least 100 individual participants o Support for integrated VoIP audio o Support for participant join and host control from mobile devices o Provider revenues above $10M in CY2020 or an installed base of at least 200K paying licenses • The inclusion criteria for team collaboration-centric providers comprise: o Support for persistent chat rooms (channels) that can be organized by topics, groups, or messages o Support for point-to-point video and audio o Support for file sharing o Support for reliable search functionality o Support for user access from mobile devices o Integration with third-party applications o Provider revenues above $ 10M in CY 2020 or an installed base of at least 100K paying licenses Source: Frost & Sullivan
  • 11. K6F6-64 11 Growth Environment (continued) • The inclusion criteria for UCaaS providers offering cloud meetings and/or team collaboration services comprise: o Solution must at least have one full year of service commercialization. o Service procurement does not necessarily require the activation of a telephony license. Therefore, the provider has both stand-alone versions as well as telephony-integrated versions of their meeting or collaboration solution. o The providers have an installed base of at least 200,000 paying licenses enabled with cloud meetings and/or team collaboration functionality across stand-alone and telephony-integrated solutions. • For UCaaS providers, Frost & Sullivan includes the paying licenses enabled with cloud meetings and/or team collaboration functionality of both stand-alone and telephony-integrated solutions. • The research only includes cloud meetings services that are delivered from multi-tenant infrastructure. On-premises solutions and dedicated private-cloud services, as well as sales of software/media servers sold to service providers are excluded from the study. • The study includes revenues from cloud meetings, as well as revenues from: o Webinars and webcasting services when offered by cloud meeting providers o Cloud room licenses o All audio conferencing integrated with cloud meetings Source: Frost & Sullivan
  • 12. K6F6-64 12 Growth Environment (continued) • The study excludes: o Revenues from stand-alone audio conferencing services o Device-related revenues o Managed services revenues • Frost & Sullivan’s revenue estimates shown for each provider reflect annual recurring revenues of cloud meetings, team collaboration or combined cloud meetings/team collaboration services. • Revenue estimations exclude any workload component not directly related to meetings and team collaboration (e.g. telephony, productivity apps, CRM, contact center, etc.) • The study excludes mobile-centric consumer messaging services which require users to provide a standard cellular mobile number for registering with the service, including WhatsApp by Facebook, WeChat by Tencent, and DingTalk by Alibaba. • The study excludes project or task-management applications that do not have a comparable team collaboration service which follows the guidelines that Frost & Sullivan has highlighted. Examples of project management applications include Asana, Atlassian Jira, monday.com, Redbooth, and Trello, among others. Source: Frost & Sullivan
  • 13. K6F6-64 13 Growth Environment- Forecast Analysis • In 2021 the global cloud meetings and team collaboration services market is expected to earn revenues of $14.78 billion, a 23.7 percent increase over an already fantastic 2020 year. • The installed base of paid cloud meetings and team collaboration paid licenses is expected to grow by 28.8 percent in 2021 to 241.5 million. • Main growth drivers in the cloud meetings and team collaboration space include: o The need for businesses to expedite digital transformation o Empowering individuals for a new world of hybrid work through the delivery of smart collaboration services o The need for vertical-specific experiences o The rise of virtual events o Equipping rooms for hybrid work o The expansion of communications and collaboration use cases and solutions into the frontline workforce o User need for human connections and ad-hoc collaboration, creating new use cases for cloud meetings and team collaboration o General technology improvements, including robust cloud solutions and internet networks in some regions of the world (WiFi/5G), full online and WebRTC solutions, and live interactive features. Source: Frost & Sullivan
  • 14. K6F6-64 14 Growth Environment – Forecast Analysis (continued) • From 2021 to 2027, the cloud meetings and team collaboration services market is expected to grow at a compound annual growth rate (CAGR) of 7.2 percent in terms of revenues and 20.0 percent in terms of the installed base of paying licenses. • Revenue growth will be negatively impacted by a confluence of factors including: continuous extension of free services; COVID-19 uncertainties around company work styles; the commoditization of the space; and challenges related to compatibility and integration, security and privacy, scalability, and compliance. Source: Frost & Sullivan
  • 15. K6F6-64 15 Frost Radar™ Cloud Meetings and Team Collaboration Services Market
  • 16. K6F6-64 16 Frost Radar™: Cloud Meetings and Team Collaboration Services Market Source: Frost & Sullivan Note: BlueJeans is BlueJeans by Verizon. Enghouse is Enghouse Systems. CafeX is CafeX Communications. Symphony is Symphony Communications.
  • 17. K6F6-64 17 Companies to Action: Companies to Be Considered First for Investment, Partnerships, or Benchmarking
  • 18. K6F6-64 18 GROWTH INNOVATION FROST PERSPECTIVE BlueJeans by Verizon • BlueJeans has visibly accelerated its pace of innovation after its acquisition by Verizon Business Group in May 2020. • Some of BlueJeans’ key past year product updates include: BlueJeans Gateway for Microsoft Teams; BlueJeans Telehealth, a purpose-built solution to streamline telemedicine experiences; extended mobile features such as mobile WebRTC support, new features for iPadOS, iOS, and Android, and the new Motorola one 5G smartphone loaded with BlueJeans Meetings; updated BlueJeans Events features and partner integrations; a BlueJeans bundle for remote learning; and a complete redesign of the BlueJeans platform. The next-gen BlueJeans offers expanded scalability and flexibility; BlueJeans Spaces, a 2d/3d virtual immersive office with dynamic audio and integrated messaging; and BlueJeans Collaboration Board, an evolution of the company’s whiteboarding capabilities. • BlueJeans is used by over 40,700 customers, ranging from small enterprises to a large percentage of the Global 2000. • BlueJeans saw a threefold increase in cloud meetings bookings and usage in the first half of 2020. • For full calendar-year 2020, BlueJeans customers hosted more than 100.0 million meetings and spent more than 14.00 billion minutes on the platform. • In May 2020, BlueJeans became part of Verizon’s $30.00 billion Verizon Business Group, enlarging the growth opportunities of the cloud meetings and team collaboration business. • BlueJeans by Verizon is today a full- fledged platform that includes BlueJeans Meetings, Events, Rooms, and Mobile. • During October 2021, BlueJeans by Verizon announced license growth of 377.0% and new bookings of 174.0% year-over-year. • Verizon and BlueJeans synergies have already been paying off with BlueJeans leveraging Verizon resources to improve video quality and reliability; accelerate innovation through integrated engineering teams; leverage the Verizon network to deliver experiences requiring high bandwidth at the edge; enable UCaaS integration with Verizon OneTalk; and expand BlueJeans’ APIs and SDKs. • New company updates such as the launch of the next-gen BlueJeans Spaces; announcement of different fit- for-purpose vertical solutions; broadening of BlueJeans Rooms capabilities via device partnerships; and extension of its video reach to frontliners via a new native meeting experience for Google Glass Enterprise Edition 2, are all expected to bode well for future growth. • Going forward, BlueJeans can consider offering a freemium option, as well as broaden its AI and analytics capabilities. Source: Frost & Sullivan
  • 20. K6F6-64 20 The cloud meetings and team collaboration services market is expected to evolve over the next years with different buyers choosing from horizontal and vertical solutions, as well as creating custom applications and experiences using CPaaS capabilities. Innovation beyond just video meetings to support multiple modes of communications and collaboration, without losing the context or the continuity, including synchronous and asynchronous, as well as scheduled and spontaneous interactions, is paramount. Strategic Insights Supporting work from home can no longer be an after-thought, and technology needs to support new work modes by enabling users to host more flexible, supportive, and inclusive video calls. The market must stop delivering different meeting experiences for in-person and remote participants. Achieving meeting equity is, therefore, key. 1 1 1 2 1 3 Source: Frost & Sullivan
  • 21. K6F6-64 21 Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders
  • 22. K6F6-64 22 Significance of Being on the Frost Radar™ Companies plotted on the Frost Radar™ are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future. GROWTH POTENTIAL Your organization has significant future growth potential, which makes it a Company to Action. BEST PRACTICES Your organization is well positioned to shape Growth Pipeline™ best practices in your industry. COMPETITIVE INTENSITY Your organization is one of the key drivers of competitive intensity in the growth environment. CUSTOMER VALUE Your organization has demonstrated the ability to significantly enhance its customer value proposition. PARTNER POTENTIAL Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider. Source: Frost & Sullivan
  • 23. K6F6-64 23 Frost Radar™ Empowers the CEO’s Growth Team • Growth is increasingly difficult to achieve. • Competitive intensity is high. • More collaboration, teamwork, and focus are needed. • The growth environment is complex. STRATEGIC IMPERATIVE • The Growth Team has the tools needed to foster a collaborative environment among the entire management team to drive best practices. • The Growth Team has a measurement platform to assess future growth potential. • The Growth Team has the ability to support the CEO with a powerful Growth Pipeline™. LEVERAGING THE FROST RADAR™ • Growth Pipeline Audit™ • Growth Pipeline as a Service™ • Growth Pipeline™ Dialogue with Team Frost NEXT STEPS Source: Frost & Sullivan
  • 24. K6F6-64 24 Frost Radar™ Empowers Investors • Deal flow is low and competition is high. • Due diligence is hampered by industry complexity. • Portfolio management is not effective. STRATEGIC IMPERATIVE • Investors can focus on future growth potential by creating a powerful pipeline of Companies to Action for high-potential investments. • Investors can perform due diligence that improves accuracy and accelerates the deal process. • Investors can realize the maximum internal rate of return and ensure long-term success for shareholders • Investors can continually benchmark performance with best practices for optimal portfolio management. LEVERAGING THE FROST RADAR™ • Growth Pipeline™ Dialogue • Opportunity Universe Workshop • Growth Pipeline Audit™ as Mandated Due Diligence NEXT STEPS Source: Frost & Sullivan
  • 25. K6F6-64 25 Frost Radar™ Empowers Customers • Solutions are increasingly complex and have long- term implications. • Vendor solutions can be confusing. • Vendor volatility adds to the uncertainty. STRATEGIC IMPERATIVE • Customers have an analytical framework to benchmark potential vendors and identify partners that will provide powerful, long- term solutions. • Customers can evaluate the most innovative solutions and understand how different solutions would meet their needs. • Customers gain a long-term perspective on vendor partnerships. LEVERAGING THE FROST RADAR™ • Growth Pipeline™ Dialogue • Growth Pipeline™ Diagnostic • Frost Radar™ Benchmarking System NEXT STEPS Source: Frost & Sullivan
  • 26. K6F6-64 26 Frost Radar™ Empowers the Board of Directors • Growth is increasingly difficult; CEOs require guidance. • The Growth Environment requires complex navigational skills. • The customer value chain is changing. STRATEGIC IMPERATIVE • The Board of Directors has a unique measurement system to ensure oversight of the company’s long-term success. • The Board of Directors has a discussion platform that centers on the driving issues, benchmarks, and best practices that will protect shareholder investment. • The Board of Directors can ensure skillful mentoring, support, and governance of the CEO to maximize future growth potential. LEVERAGING THE FROST RADAR™ • Growth Pipeline Audit™ • Growth Pipeline as a Service™ NEXT STEPS Source: Frost & Sullivan
  • 28. K6F6-64 28 Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform VERTICAL AXIS Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies. GROWTH INDEX ELEMENTS • GI1: MARKET SHARE (PREVIOUS 3 YEARS) This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years. • GI2: REVENUE GROWTH (PREVIOUS 3 YEARS) This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™. • GI3: GROWTH PIPELINE This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities. • GI4: VISION AND STRATEGY This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision? • GI5: SALES AND MARKETING • This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.
  • 29. K6F6-64 29 Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform HORIZONTAL AXIS Innovation Index (II) is a measure of a company’s ability to develop products/services/solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets, and are aligned to customers’ changing needs. INNOVATION INDEX ELEMENTS • II1: INNOVATION SCALABILITY This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals. • II2: RESEARCH AND DEVELOPMENT This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline. • II3: PRODUCT PORTFOLIO This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue. • II4: MEGA TRENDS LEVERAGE This is an assessment of a company’s proactive leverage of evolving, long- term opportunities and new business models, as the foundation of its innovation pipeline. An explanation of Mega Trends can be found here. • II5: CUSTOMER ALIGNMENT This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.
  • 30. K6F6-64 30 Legal Disclaimer Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise— without the permission of the publisher. For information regarding permission, write to: Frost & Sullivan 3211 Scott Blvd., Suite 203 Santa Clara, CA 95054 © 2021 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of it may be circulated, quoted, copied, or otherwise reproduced without the written approval of Frost & Sullivan.