Master Lock’s name is synonymous with security — its padlocks are used throughout the world. But, with digital and connected products on the rise, Master Lock found itself facing an unfamiliar challenge: How could it transform from a hardware-only lock maker into a technology company? Learn how Master Lock evolved into an IoT player with bluetooth locks and digital keys in order to meet the demands of both hardware and IoT.

1. FROM PADLOCKS TO
IOT: MASTER LOCK’S
KEYS TO DIGITAL
TRANSFORMATION

2. JOHN BARTUCCI
Sr. Director of Software & Systems
The Master Lock Company

3. THE MASTER LOCK STORY

4. OUR JOURNEY
Build A
Strategy
Align The
Company
Focus
On Quality
Be
Relentless

5. BUILD A STRATEGY

6. WHAT & WHY?
What?
Digital keys for
digital padlocks
Why?
Peace of mind.
Security.

7. USE CASES
I’ve lost my keys,
can I get new ones?
I’ve forgotten my combination,
can I retrieve it?

8. BRAND STRENGTH
Our Mission
To provide peace-of-
mind and protection
where people live, work
and play. We have the
most recognized,
trusted and iconic
security brands in our
markets that promise
best-in-class value,
ease-of-use, durability,
reliability, quality and
service.

9. BRAND STRENGTH
Our Vision
To be a global leader in
protecting property,
people, and life through
innovative
technology-based
security and safety
solutions while
enhancing our core and
entering new markets.

10. ALIGN THE COMPANY

11. HIRE THE RIGHT TEAM
Hire People Who 1. Believe in the vision
2. Are system-oriented
3. Think about the customer
4. Do not fear failure
5. Have a toolbox of knowledge and skills

12. FIND YOUR EVANGELISTS

13. Marketing Sales Force
Customer
Service

14. FOCUS ON QUALITY

16. EXPLORATORY TESTING

17. TESTING MANY VARIABLES IN THE WILD
Phone and
Device Platforms
Operating
Systems and
Versions
Languages
Telecom
Networks
Browsers
Application Flow Packaging
Ease of
Registration
Lock Activation
Customer
Service
FUNCTIONALITY
FEEDBACK

19. STRATEGY AND BEST PRACTICES
FOR TESTING IOT PRODUCTS
Functional
Testing
Exploratory
Testing
Regression
Testing
Automation
Testing
Performance
Testing
Security Testing
Accessibility
Testing

20. FUNCTIONAL TESTING
• Verifying
products meet
requirements
• Tests for both
internal and
external use
• Change to
testing
philosophy

21. REGRESSION TESTING
• Completed after
functional testing
• Ensures new
code additions
have not broken
previously tested
code

22. TEST AUTOMATION
• Testing back-end
processes and
APIs
• Ongoing in
parallel with
functional and
exploratory
testing

23. PERFORMANCE TESTING
• Started this year
and already
paying dividends
• Stress testing
the system

24. SECURITY TESTING
• Review
vulnerabilities
with respect to
new functionality
• Pen testing

25. ACCESSIBILITY TESTING
• Coming in 2019
• Key insights to
usability of our
system

26. DIGITAL EXPERIENCE MATTERS
TO MASTER LOCK

27. BE RELENTLESS

28. BE RELENTLESS IN THE
PURSUIT OF TECHNOLOGY

29. QUESTIONS?