Explore the transformation of governance models in our SlideShare presentation "From Bureaucracy to Botocracy." Uncover the inefficiencies of traditional systems and learn how Botocracy leverages AI for agile decision-making. Ideal for leaders and futurists keen on understanding and adopting emerging trends in governance.

1. FROM BUREAUCRACY TO BOTOCRACY
PUBLIC SECTOR MANAGEMENT IN THE DIGITAL ERA
By Supavadee Tantiyanon
07.08.2023
LEAD, FOLLOW OR BE S WEPT AWAY
THE DIGITAL CLOCK IS CLICKING !

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Copyright eXperience Matters 2023.
Supavadee Tantiyanon
Founder Experience Matters
A Free-mind Marketing Practitioner
MullenLoweGroup:CEO
OgilvyAPAC:APACRegionalConsultant
OgilvyOne:ManagingDirector
MinorGroup:DigitalServiceDirector
LeoBurnett:BusinessDirector(CRM/Digital)
UnileverThailand:Snr.BrandManagerPond’s
Past
Volunteering
MarketingAssociationofThailand(MAT):VPGovernmentRelationship
DigitalUserGroupofThailandAssociation(DUGA):President
บพท,กระทรวงอว.:ผู้เ
ชี่
ยวชาญทางธุุรกิจส
ำ
หรับLocalEnterprise
พอแล้วดีTheCreator:Trainer
ThaiChamberofCommerce:StrategicCommittee-Wellness
SBThailand:WorkingGroupMember
ExperienceMatters:Founder&Consultant
MaleeGroupPLC:BoardofDirector
Current
CURadioPlus:BoardofDirector
ThamasartUniversity||ผู้ทรงคุณวุฒิภาควิชาการตลาดคณะบัญชีฯ
KKU’sLithiumi-OnBatteryLab&Factory:BusinessDevelopment andSteeringCommitterBoardMember
Massive experiences:
Marketing, Branding, Customer
Experience, CRM, Digital, Data Driven
Marketing, Business Process,
Technology Integration
People is the great mystery on earth. Understand them and initiate
relationship with them are quite a challenge.
I love to observe, articulate the meanings and plan for the
relationship quest to see if my hypothesis is working or not.
Specialties: CRM, Business Process, Marketing, Digital, Customer
Experiential Marketing
https://www.linkedin.com/in/supavadee-tantiyanon-1990138/
Email: supavadee.T@experiencematters.biz

3. eXperience
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TODAY’S
AGE NDA
1 Evolving Trends: From Bureaucracy to Botocracy
Discussion:MindsetandSkillsetforaBotocraticEra
Technological Leap: What Botocracy
2
3
4
DecodingGenerativeAI

4. eXperience
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dential.
HISTORICAL CONTEXT
TE CHNO LOGY IN THE ROOTS OF BUREAUCRACY
ANCIENT ERA Writing systems - Mesopotamia, Egypt and China.
Records, laws, receipts —> DOCUMENTATION
Cuneiform, Mesopotamian Writing,
3100 B.C.
Source: https://www.twinkl.com/teaching-wiki/ancient-mesopotamian-writing , https://www.britannica.com/topic/hieroglyph , https://
factsanddetails.com/china/cat4/sub16/entry-4314.html
Hieroglyph, Egypt, 2925 B.C.
Inscription on the oracle bones,
Shang Dynasty *1700-1100 B.C.
Pictographic, China, 7000 B.C

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HISTORICAL CONTEXT
TE CHN OLOGY I N THE RO OTS OF BUREAUCRACY
MEDIEVAL ERA
Source: https://www.dk
fi
ndout.com/us/history/ancient-china/chinese-paper-making/ , https://epicworldhistory.blogspot.com/2012/10/printing-invention-in-china.html ,
https://news.cgtn.com/news/2021-07-20/Live-Experience-movable-type-printing-in-northeast-China-s-Dalian-123yJnwN1xC/index.html
China:; From paper to printing with the movable type printing. 105
AD to 1041 AD.
Records, laws, receipts —> DOCUMENTATION
Paper and Printing, 100 AD. The technology spread to the Muslim world in the 8th century then spread to Spain by the Moors in the 12th century.

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HISTORICAL CONTEXT
TE CHN OLOGY I N THE RO OTS OF BUREAUCRACY
MEDIEVAL ERA
Source: Image-Britannica, https://www.britannica.com/video/171689/history-printing-press-work-discussion-Johannes-Gutenberg
Printing system: Europe
Records, laws, receipts —> DOCUMENTATION. LITERACY, COMMUNICATIONS
Johannes Guthenberg’s
fi
rst printer in the world Guthenberg Bible

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HISTORICAL CONTEXT
MEDIEVAL ERA-1600 CE
Source: Image-Britannica, https://www.elephant.org.il/indexing/a-history-of-index-
creation#:~:text=Concordances%20appeared%20around%20the%205th,of%20a%20book%20would%20come
Indexing /
fi
ling system
Organized storatge and retrieval of records
TE CHN OLOGY I N THE RO OTS OF BUREAUCRACY

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HISTORICAL CONTEXT
INDUSTRIAL ERA-1840-1900
Source: Image-Britannica
Typewriter | Telephone | Punching Card
Faster documents | Communications | Data Processing
Typewriter
Telephone
Punching Card
TE CHN OLOGY I N THE RO OTS OF BUREAUCRACY

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HISTORICAL CONTEXT
MODERN ERA
Source: AI Generated Image
Computer | Database | Internet | Mobile | IoT |AI
Faster documents | Communications | Data Processing | Servicing
• 1940s-50s - First computers allow automation of clerical tasks, data analysis,
information storage
• 1960s - Databases enable organized storage and access of vast amounts of
bureaucratic data
• 1970s - Email allows faster internal communication in government agencies
• 1970s-80s - Personal computers increase productivity via word processing,
spreadsheets
• 1990s - Internet and World Wide Web dramatically improve speed and access to
information
• 1990s - Digitization of records increases ef
fi
ciency over paper systems
• 1990s-2000s - E-government provides government services online 24/7
• 2000s - Cloud computing reduces infrastructure costs for governments
• 2010s - Arti
fi
cial intelligence begins automating bureaucratic tasks and optimizing
processes
TECHNO LO GY IN THE ROOTS OF BUREAUCRACY

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MODE RN BUREAUCRACY
STATUS QUO
Digitally Transformed
Most bureaucratic functions and services are now digital,
automated and data-driven.

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MODERN BURE AU CRACY
STATUS QUO
Stability Valued
Hierarchical structures and standardized
processes still underpin most large bureaucracies.

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dential.
MODE RN BUREAUCRACY
STATUS QUO
Ef
fi
ciency Ambiguous
Technology provides speed and convenience
but can also create unintended complexity.

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MOD ER N BUREAUCRACY
STATUS QUO
Power Entrenched
Large bureaucracies still wield substantial regulatory
and compliance powers over individuals and
businesses.

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MODERN BUREAUCRACY
STATUS QUO
Trust Tested
Public skepticism persists around
bureaucratic motives, transparency and
accountability.

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MODE RN BUREAUCRACY
STATUS QUO
Innovation Incremental
Risk aversion and inertia slow adoption of emerging
technologies like AI and blockchain.

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MODERN BURE AU CRACY
STATUS QUO
Participation Mixed
Expanded civic engagement channels co-exist with
lingering democratic de
fi
cits.

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MODERN BUREAUCRACY
STATUS QUO
Workforces Shifting
Changing skills and demographics transform
bureaucratic workplaces and cultures.

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MODERN BURE AU CRACY
STATUS QUO
Future Unwritten
Calls to reform bureaucracy for the 21st century
prompt debates on optimal shape and scope.

19. eXperience
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THE SHIFT TOWARDS BOTO CRACY
THE INEVITABLE TRANSFORMATION
BOTOCRACY
Botocracy is a governance model where decision-
making processes, administrative tasks, and policy
implementations are signi
fi
cantly automated through
the use of advanced algorithms, machine learning, and
arti
fi
cial intelligence (AI).
Work-in-progress of the Futurist

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THE SHIFT TOWARDS BOTO CRACY
THE INEVITABLE TRANSFORMATION
HOW IT WORKS
DATA COLLECTION
The initial step involves
gathering comprehensive
data sets related to
governance—like
healthcare statistics,
crime rates, or
educational outcomes
ALGORITHM
TRAINING
Sophisticated algorithms
are then trained on this
data to identify patterns,
make forecasts, and
suggest actionable items.
POLICY
DECISIONING
Algorithms can prioritize
policy issues based on
real-time data and
predictive analytics,
offering optimized
solutions for legislative
action.
TRANSPARENCY
Automated systems can
create a transparent
digital trail for every
decision made,
improving accountability.
ADMINISTRATION
Routine bureaucratic
tasks such as paperwork,
approval processes, and
citizen services can be
automated for efficiency.
The systems are
continuously monitored
and updated to adapt to
new data and emerging
scenarios.
MONITORING

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THE SHIFT TOWA RDS BOTOC RACY
THE INEVITABLE TRANSFORMATION
KEY COMPONENTS
TRANSPARENCY ETHICALCONCERNS
The digital trail
ensures that
every decision
can be audited,
thereby
potentially
increasing trust
in governance.
Issues of job
displacement and
data privacy may
arise, requiring
robust ethical
frameworks for
implementation.
The quality of
decisions made
can improve,
thanks to data-
driven insights
and predictive
analytics.
DECISIONQUALITY ACCESSIBILITY ACCOUNTABILITY
Digital platforms
can make
governance
services more
accessible to
people, but there's
a risk of excluding
those who are not
digitally literate.
While decision-
making can become
more transparent,
the lack of human
oversight may
result in new
challenges around
accountability.

22. eXperience
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THE SHIFT TOWARDS BOTO CRACY
THE INEVITABLE TRANSFORMATION
IMPACTS
Botocracy can make
decision-making
processes faster and
more accurate.
EFFICIENCY GAINS
Unpack the moral
implications, such as
potential biases in
algorithmic governance.
ETHICALCONSIDERATION SOCIAL EQUITY
Touch on how
algorithmic governance
could be used for
sustainable
development and
conservation efforts.
ENVIRONMENTALIMPACT
The implications on
cyber security and
defense.
NATIONAL SECURITY
Evaluate how Botocracy
affects income
distribution opportunity
and social justice.

23. eXperience
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ET HICAL CONSIDERATION
NAVIGATING THE MORAL MAZE
JOB REPLACEMENT DECISION AUTONOMY
ALGORITHM BIASED
DATA PRIVACY ETHICAL FRAMEWORKS

24. eXperience
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TRANSITION TO BOTOC RACY
FROM HUMAN GOVERNANCE TO AUTOMATE GOVERNANCE
1. The Evolutionary Path: How we are moving from human-
centric to algorithmic decision-making.
2. Technological Enablers: Tools and technologies that are
making this transition possible.
3. Challenges: Ethical, social, and technical hurdles to be
considered.
•

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TRANSITION TO BOTOC RACY
FROM HUMAN GOVERNANCE TO AUTOMATE GOVERNANCE
1. Pilot projects - Test botocratic systems on a small scale before broader rollouts.
2. Hybrid models - Maintain some human roles/oversight in botocratic systems for accountability.
3. Stakeholder engagement - Involve citizens, bureaucrats, technologists, civil society groups in the
design process.
4. Training and reskilling - Provide training to bureaucrats to work alongside automated systems.
5. Regulation and audits - Establish clear regulations and audit mechanisms to ensure ethical AI
practices.
6. Transparency - Maintain transparency around botocratic decision-making processes and data
practices.
7. Security focus - Prioritize cybersecurity and data integrity to gain public trust.
8. Communication - Clearly explain the bene
fi
ts of botocratic systems and listen to public concerns.
9. Ethical frameworks - Develop and implement guidelines for the ethical use of AI in governance.
10.Iterative improvements - Continuously gather feedback from users to re
fi
ne and enhance botocratic
systems.

26. eXperience
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PRACTICAL APPLICATIONS O F BOTOCRACY
WHERE CAN WE APPLY BOTOCRACY TODAY?
1. Public Services: How algorithms can optimize resource
allocation in healthcare, education, and emergency response.
2. Legal System: The role of bots in speeding up administrative
aspects of the judiciary and law enforcement.
3. Environmental Conservation: Algorithms for optimizing
energy usage, waste management, and natural resource
allocation.
4. Finance: The role of Botocracy in economic planning,
forecasting, and regulation.
5. Cybersecurity: Using Botocracy to enhance national security
measures.

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KEY TAKEAWAYS
Botocracy is not just a theoretical concept but has practical applications
that can revolutionize sectors like public services, the legal system,
environmental conservation, finance, and cybersecurity. By optimizing
algorithms for specific functions within these sectors, Botocracy can
bring about more efficient, streamlined, and perhaps even more
equitable systems.
Botocracy ไม่ ได้เ
ป็
นเพียงแนวคิดทางทฤษฎีเท่า
นั้
น แต่ยังมีการใช้งานจริง
ที่
สามารถ
ปฏิวัติภาคส่ วนต่างๆ เช่น บริการสาธารณะ ระบบกฎหมาย การอนุ รักษ์
สิ่
งแวดล้อม การ
เงิน และความปลอดภัยทางไซเบอร์ ด้วยการปรับอั ลกอริธึมให้เหมาะสมส
ำ
หรับ
ฟั
งก์ชัน
เฉพาะภายในภาคส่ วนเหล่า
นี้
Botocracy สามารถน
ำ
มา
ซึ่
งระบบ
ที่
มีประสิ ทธิภาพ คล่อง
ตัว และอาจเท่าเทียมกันมาก
ยิ่
ง
ขึ้
น

28. eXperience
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THE SHIFT TOWARDS BOTO CRACY
THE INEVITABLE TRANSFORMATION
ชวนคิด
3 ข้อท้าทายส
ำ
หรับประเทศไทย
3 ข้อแนะน
ำ
ส
ำ
หรับประเทศ
ที่
ควรท
ำ
3 ข้อแนะน
ำ
ส
ำ
หรับเรา ในฐานะคน
ท
ำ
งาน
ที่
ต้องท
ำ

29. Cultivating Conversion
Interactive Q&a Session

30. eXperience
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WHAT DO WE HAVE TO DO NEXT?
LEARN
UNLEARN
ADAPT
RELEARN

31. eXperience
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THANK YOU
Supavadee Tantiyanon
supavadee.t@experiencematters.biz
https://www.linkedin.com/in/supavadee-tantiyanon-1990138/