This presentation for the Texas Library Association Regional Conference in Arlington TX, Oct. 2016.
For speaking engagements please contact PC Sweeney at http://pcsweeney.com/speaking-at-your-event/
7. Civic Attitudes
â—Ź 94% of Parents say libraries are important for
their children. 79% say “very important”. 2
â—Ź 58% of Americans have a library card. 3
â—Ź 62% of card holders have visited the library in
the last year at least once.4
2. Pew, May 2013
3 and 4. Harris Interactive | ALA, January 2011
Building voter support for libraries
8. Voter Attitudes
Nationwide, of all voters:
37% will Definitely vote yes for the library
37% will Probably vote yes for the library
26% will Probably or Definitely vote no or
may vote either way.
Building voter support for libraries
98% of library funding comes from the local level and completely dependent on local ballot issues and local politics. Your local voters matter most. When votes are that important, why aren’t we talking about it?!?!
Today is the first day of your library campaign – Do the personal assesment
Which can we expect to get? People – how do we get more people on our side?
This is why I talk about library marketing in terms of community organizing and not in terms of sales. This doesn’t follow a sales cycle this is about continued engagement in libraries – a belief system
Same reason nobody messes with the police – enough people believe that policeman save lives
We can’t do it with our current model of librarianship
Social media,
Providing services within the library that people take with them- We are providing things to people
Community Outreach
Talking to people
We need to get something back from everyone
What data
Why is data so important?
What Data Doesn’t Matter- Not circ stats, not library use, not cardholder rates, none of that matters. What are you going to do with that information anyway?
Emotions about the library – Data that tells you what to do and how to do it. feeling about the library is what matters. People vote and respond to emotions. Measure their feelings about the library. Why do they think it’s important? Stop asking people to come to the library, convince them that the library is important for society
Who is using your library, where do they live, what kinds of people are they,
Also, ask WHY! Why do people come to the library or not
Use your data for the Surfacing phase of a campaign –
What happens during the surfacing phase- The book analogy - Introducing yourself, gathering information about your supporters and opposition, data collection, setting yourself up as the expert (Rick Perry wearing the glasses/boots), developing your message and you image
Surfacing is what you are you doing from today until the day your campaign starts. Could be 5 months from now, could be 50 years from now.
Use messaging to frame the library as a community need
What is the library’s vision statement? Mission statement?
A campaign is all about getting the most messages out to the most “right people.”
Message box exercise
Proactive
What’s great about the library is that if offers so much more! we offer in-person classes, after school tutoring, and information from the deep and unsearchable web
Opposition
You’re right, we have google. And the library has so much more, we offer in-person classes, after school tutoring, and information from the deep and unsearchable web
Create a 27-9-3 message for a specific person or organization
Give the Bernie Sanders Staying on message example - talk about importance of being on message
Bernie Sanders on Meet the Press with Andrea Mitchell - December 27th 2015
Get back on message by saying things like - I agree and that’s a very important issue AND what is important to me and my community is…. (but never argue or fight or say no)
It matters how many times people see your message before they believe it
How much other noise is there out there? How do you get in with all that clutter?
Yes and examples, never directly engage, always smile and remain positive
What was/is their platform? How does the library help them achieve that?
Have politicians in for storytimes, create
Talk about Rivkah getting local politicians involved in the library
The wealthy, the powerful, Local businesses etc…
Tell the oakland/chlorox story – Story Sailboat Story
Police story times
Media events that city council can be seen at
Give them big credit at events and in the media
Its time to start using that social Capital that you’ve been building - Start making asks for things – What does your library need? Money? Letters to the editor? Volunteers?