The document discusses innovative business formats that can improve operational efficiency and foster growth in the food service industry. It highlights automation in dishwashing and cooking, digitization of services, and the establishment of a central kitchen, along with strategies for staff training and career progression. Additionally, it emphasizes the importance of enhancing the 'made-in-Singapore' brand and capabilities in intellectual property protection and franchising.

1. 8 NOVEMBER 2016
How innovative and productive
business formats can increase
operational efficiency and enhance
business growth
Process automation
at back-of-house
l Automating dishwashing and cooking
operations
l Setting up a central kitchen
Digitisation of front-of-house services
l Adopting digital ordering and
cashless payment systems
Ready-meal formats
l Ensuring quality and nutritious
packaged meals
l Making food and
beverages available via
vending machines
Food Services Skills
Framework
l Mapping out clear career
progression and skills
training paths
for staff
INDUSTRY TRANSFORMATION MAP
FOOD SERVICES
Growing the “made-in-
Singapore” brand overseas
l Enhancing capabilities
in intellectual property
protection, and
franchising and
licensing