This document summarizes the disaster recovery efforts of Jame Fine Chemicals following a hurricane. It outlines the initial response which included conducting reconnaissance, issuing operations orders, and addressing immediate needs. It then discusses the recovery efforts over weeks, months, and quarters which included maintaining cash flow, resuming production, communicating with stakeholders, and eventually declaring victory once sales and morale increased. It concludes with reflections on lessons learned and recommendations to improve emergency response planning going forward.

1. JFC Technologies
Disaster Recovery and Crisis
Management

2. Jame Fine Chemicals Inc.
“Common Sense and Plain Dealing Astonishes Most Men”Emerson

3. Conquering Floyd
• Recovery
• Reflections
• Recommendations
• Questions

4. R
I
M
S
R
C
I
S
Receive the Mission
Issue a Warning Order
Make a Tentative Plan
Start Necessary Movement
Reconnoiter
Complete the Plan
Issue the Plan
Supervise
Troop Leading Procedures

5. •Situation
• Mission
• Execution
• Coordination Instructions
• Command & Signal
Mission: JFC will get all areas cleaned up and operationally
repaired not later than 2 October 1999. Priority will be non-pharma
production.
Operations Order

6. Day Two
•Conducted Reconnaissance
•Finished Operations Order
•Action items in need of immediate attention
Flashlights, Dumpsters, Forklifts, Phones, Bathrooms
Food, Water, Gloves, Tyvek suits, etc.
•On site walk with Coast Guard
•Called in HAZMAT Team

7. Week 1•Customer Contact
“We’re OK - more news to follow”
•CASH, CASH, CASH
•Tapped out line of credit - then moved it
•Stopped bonus payment to employees
•Set out purchasing guidelines
•Got HAZMAT work completed
•Sent off equipment for evaluation
•Reordered Critical Raw Materials
•Proactive Agency Contact
•EPA, FDA, DEA

8. Is this purchase
required to manufacture
a specific product
Is the product scheduled
to be made in the next
month?
Is this a safety
related purchase
Can the
hazard be mitigated
by another (cheaper)
means
no yes
yes
no
Delay Purchase
no
Yes
Negotiate Better Price
Negotiate Longer Terms
Don’t buy more than what is absolutely needed
If long lead time -- ask for consignment
No
yes
Make Purchase
Jame Fine Chemicals Inc.
Purchasing Guidelines

9. First Month
•Formalized Recovery Plan for FDA
•CASH, CASH, CASH and MORE CASH
•Advances from Pharma customers
•To Non Pharma Customers - “Take everything we can make”
•Heart to heart talks with vendors
•Resumed Production (Day 10 - non pharma)
•Moved everyone to a seven day work week
•No OT pay until we ship product
•Re-evaluate business opportunities based on equipment
•Developed Outsourcing Plan

10. First Quarter
•Maintained Stakeholder Communication
•Random Thoughts memos
•Resumed Pharmaceutical Manufacturing
•Consultant Input
•Didn’t ask FDA for permission - politely kept
them apprised of the plan
•Executed Outsourcing Plan
•Began to see the light at the end of the tunnel

11. Next Quarter
•Highest Sales Ever!!
•Declared VICTORY
•Victory party for entire company
•Morale is very high
•Began office reconstruction
•Hired additional staff members

12. Reflections
• Positive Attitude is everything
•Cash management is critical
•Critical path management
•Communication improvement
•Should have kept a journal
•Due Diligence required on HAZMAT consultants
•Created team-building moments
•Use as a Catalyst for change

13. Recommendations
•Emergency Response Planning
•Contact Numbers
•Customer and Vendor Contact Plan
•Part of Responsible Care
•Audit your insurance policies
•Keep a journal
•Re-enforce the achievement - this is an opportunity
•Create team-building moments
•Use as a Catalyst for change

14. To Succeed without Setbacks ….
Is to Triumph without Glory