This document discusses innovations to transform branch experiences and better connect with members. It identifies challenges such as declining branch traffic and rising costs. Five innovations are presented to address problems like high-cost transactions, discovering products and services, and delivering new branch experiences. The innovations include interactive digital signage, remote transaction assistance, self-service analytics, connecting members to offerings, and training for new branch models. Attendees are invited to learn more about these solutions at an event booth.

1. © 2015 Jack Henry & Associates, Inc.®
5 INNOVATIONSTO SUPERCHARGE THE BRANCH EXPERIENCE
AND BETTER CONNECT WITH MEMBERS
+2
MORE!

2. © 2015 Jack Henry & Associates, Inc.®
JOHN W. SMITH
CEO
DBSI & CFM
NATHAN MOORE
Strategy and Innovation
CFM
PRESENTED BY

3. © 2015 Jack Henry & Associates, Inc.®
WARNING!
This slideshow is an abbreviated version of the innovations
presented at the 2015 SEC. If any of the following problems
presented here sound familiar, you may be suffering from a
serious condition known as Bad Branch.
Find more about the symptoms and cure in this 90-second infomercial:
http://to.dbsi-inc.com/badbranch

4. © 2015 Jack Henry & Associates, Inc.®
How to better
connect your
products and
services to
your members
How to transform
your branches
into friendlier,
more efficient
retail environments
How to lower
your branch costs
1 32
THE THREE TAKEAWAYS

5. It’s getting more expensive to maintain.
Traffic is down.
Members expect a great experience.

6. © 2015 Jack Henry & Associates, Inc.®
Technology and innovations are
needed to bridge the gap.
CREDITUNIONOFTHEFUTURE
CREDITUNIONOFTODAY
TRANSITIONING INTO THE FUTURE
New environments are being created.

7. 7 INNOVATIONS
TOHELPYOUSOLVETODAY’S
CHALLENGES.
1 2 3 4
5 6 7

8. Test your innovations
DBSI & CFM: 7 INNOVATIONS
Enable members to truly
interact with your
solutions, and help your
staff on-board them
INTERACTIVE
DIGITAL
SIGNAGE
Get “line-busting” & immense
differentiation to your member
experience
TM
Gain intelligence and
data on your peripherals
TM
Check members’
financial fitness:
Surface needs,
obtain objectives and
get dashboard data
on members’ financial
profile. And, yes:
Consultative selling
24/7, pulling
prospects into
your branch!
TM
§ Deliver ongoing success in your
new branch experience
§ Give front-line staff the right
training, choreography & talk
tracks to implement strategic
intent
TM
WANT TO CHECK OUT THESE INNOVATIONS? VISIT THE IDEATION CENTER
Select the most innovative
self-service solution:
Grabbing commercial fees,
re-utilizing CDRs and
assisting the floating full-
service transactions
TM

9. © 2015 Jack Henry & Associates, Inc.®
Break the chains of your
hardware and open your
cash automation machines
up to all associates—from
anywhere in the branch.
1
REMOTE
TRANSACTION
ASSIST
TM

10. Ask the member to get in
line for the next teller to
process the cash deposit
Get in line for the member Have the MSR go behind
the teller line and ask a
teller to pause and process
the transaction
1 32
MSR is opening an account for a member who wants to deposit cash into the new account.
What can the MSR do?
THE PROBLEM: TYPICAL CASH
AUTOMATION CONFIGURATION

11. © 2015 Jack Henry & Associates, Inc.®
Introducing the first,
true all-in-one
service branch channel
2
TM
P O W E R E D B Y C F M

12. WHILE COST PER TRANSACTION
HAS MORE THAN DOUBLED.
BRANCH TRANSACTIONS ARE DECLINING ANNUALLY BY
FMSI Teller Line Study
THE PROBLEM:

13. § How do we automate the
high-cost, low-value
transactions to reduce cost?
§ What is the best path,
hardware and overall
solution?
§ How do we better convert
these transactions into
opportunities for other
products and services?
THE PROBLEM: IN-BRANCH SELF-SERVICE

14. Being driven by the
ATM manufacturers
The ATM manufacturers
know that true integration is
the right path, but using the
ATM rail allows them to sell
boxes now.
Integration has been pushed
to the side to speed up the
sales cycle.
One-box-fits-all
approach
1 32
THE PROBLEM: SELF-SERVICE TODAY

15. © 2015 Jack Henry & Associates, Inc.®
Open your eyes with
real-time analytics for
recyclers and
dispensers.
3
TM

16. BROKEN
MACHINES
UNUSED
MACHINES
1 2
HIGH SERVICE
COSTS
3
THE PROBLEM

17. © 2015 Jack Henry & Associates, Inc.®
Connect your members’
needs to the right
products and services
4
TM

18. Fewer people
coming into the
branch means less
time face-time with
members
Members don’t
understand how they
can benefit from your
products and services
Engaging in meaningful
conversations with
members can be
challenging
1 32
THE PROBLEM

19. © 2015 Jack Henry & Associates, Inc.®
Help members
understand what you
offer, successes you’ve
delivered to others and
how to obtain those
solutions easily.
5
INTERACTIVE
DIGITAL
SIGNAGE

20. THE PROBLEM: DISCOVERY
How Do Members Currently Learn About the Services You Offer?

21. Ensuring ongoing
success for your new
branch experience
through training and
change management
6
TM

22. © 2015 Jack Henry & Associates, Inc.®
§ Simply designing a new space and
implementing technology do not
guarantee success.
§ Branch staff isn’t trained to use new
technology.
§ Staff lacks confidence in delivering the
new experience to members.
THE PROBLEM: DELIVERING A NEW EXPERIENCE

23. © 2015 Jack Henry & Associates, Inc.®
When you’re ready to
see, touch and get
personally involved
with real innovation
7

24. You have day jobs
(yes, multiple!)
Choices of actions
are immense
This is a very
complex project
Get lean, go micro, evolve
or truly transform? What’s the cost?
What is tangible and what is fluff?
1 32
THE PROBLEM: GETTING STARTED

25. BRANCH
TRANSFORMATION
“APPLE BRANCH”
MICRO-BRANCH
MIXED USE BRANCH
VIRTUAL BRANCH DIGITAL MERCHANDISING
PREDICTIVE
ANALYTICS
TABLETS
TELLER CASH AUTOMATION
BRANCH
RATIONALIZATIONUNIVERSAL
ASSOCIATE
NEW IDENTITY
NO QUEUES
COMMUNITY
CONNECTIONS TELLER TOWERS
ASSISTED
SELF-SERVICE
REMOTE EXPERTISE
INSTANT ISSUANCE
ADA
TARGET MARKET
NO VAULTS
WORKFORCE OPTIMIZATION
PLATFORM INTEGRATIONS
THE PROBLEM:
THE BRANCH OF THE FUTURE HAS MANY FORMS

26. Test your innovations
DBSI & CFM: INOVATIVE SOLUTIONS
ALIGNED TO YOUR SPECIFIC NEEDS
Enable members to truly
interact with your
solutions, and help your
staff on-board them
INTERACTIVE
DIGITAL
SIGNAGE
Get “line-busting” & immense
differentiation to your member
experience
TM
Gain intelligence and
data on your peripherals
TM
Check members’
financial fitness:
Surface needs,
obtain objectives and
get dashboard data
on members’ financial
profile. And, yes:
Consultative selling
24/7, pulling
prospects into
your branch!
TM
§ Deliver ongoing success in your
new branch experience
§ Give front-line staff the right
training, choreography & talk
tracks to implement strategic
intent
TM
WANT TO CHECK OUT THESE INNOVATIONS? VISIT US IN BOOTH #501
Select the most innovative
self-service solution:
Grabbing commercial fees,
re-utilizing CDRs and
assisting the floating full-
service transactions
TM

27. CURIOUS TO SEE HOW WE’VE SOLVED
ALL OF THESE ISSUES THROUGH
DISRUPTIVE INNOVATIONS?
Contact us to get the “insider information” here:
http://www.whycfm.com/contact/