Softpath proposes an alternate outsourcing model that provides onshore services at offshore prices, addressing concerns with offshore outsourcing like lack of oversight. Their model connects resources remotely but still provides delivery managers, dedicated resources, and an onsite option to cut costs without cutting corners. Softpath takes less margin and specializes in BI/DW, using a large workforce to guarantee superior quality services and performance excellence at lower prices through long-term partnerships.
Building a Business Case for Replacing Your Call Center ACDGenesys
As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.
View this slideshare and learn how to:
Compute cost savings from pooling agent resources
Calculate hardware and maintenance savings
Estimate the benefits of a consistent customer experience
Get more in the white paper: Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers http://gsys.co/VGQxK
Move Up to the Cloud or Stay Where You Are? 6 things to consider when reviewi...InteractiveNEC
There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking some key features that would improve your customer experience. It could be that your needs have changed, and you need more flexibility, or the ability to scale up or down with demand.
Learn more about UNIVERGE BLUE ENGAGE today on our website https://www.univergeblue.com/cloud-services/engage.
Building a Business Case for Replacing Your Call Center ACDGenesys
As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.
View this slideshare and learn how to:
Compute cost savings from pooling agent resources
Calculate hardware and maintenance savings
Estimate the benefits of a consistent customer experience
Get more in the white paper: Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers http://gsys.co/VGQxK
Move Up to the Cloud or Stay Where You Are? 6 things to consider when reviewi...InteractiveNEC
There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking some key features that would improve your customer experience. It could be that your needs have changed, and you need more flexibility, or the ability to scale up or down with demand.
Learn more about UNIVERGE BLUE ENGAGE today on our website https://www.univergeblue.com/cloud-services/engage.
Executive Keynote for Cisco Collaboration Summit 2012. Watch the replay at https://communities.cisco.com/community/technology/collaboration/collaboration_virtual_experience_2012
Executive Keynote for Cisco Collaboration Summit 2012. Watch the replay at https://communities.cisco.com/community/technology/collaboration/collaboration_virtual_experience_2012
Symphony, a Software and ITES company offers Information Technology Services, Software Development , Software Management and Maintenance , Managed Processes, Consultancy, Products and Project Management to its clients and partners as part of its package-based solutions approach.
OMate aka Outsourcing Mate pitched at The Unconvention for Melbourne's Entourage in 2012. The pesentation describes what OMate does as a company, how it does it, and introduces the team.
1. O U T SOURCI N G
L E T S O F T P A T H ACT FOR YOU
Alternate
An alternate model to existing outsourcing options
Cost
Cut costs without cutting corners
Trust
Performance you can trust --satisfaction guaranteed,
every time.
An ALTERNATE model to existing outsourcing options
Are you thinking about outsourcing your IT development/support to offshore facilities but are concerned about the
drawbacks of such a move? Have you already outsourced your IT development/support?
Outsourcing is now common practice among companies of all sizes. There are distinct advantages to outsourcing:
Reduction in costs
Focus on your core competencies
Increased business agility
These are all important reasons to outsource, but many companies are rethinking their outsourcing strategy. Concerns
about offshore outsourcing include:
Many companies consider onshore sourcing to alleviate some of these concerns, but this significantly reduces
the cost savings. Softpath proposes a model that addresses these concerns:
Softpath Offers Onshore Outsourcing at Offshore Prices
2. OUT SOURCING
LET SOFTPATH ACT FOR YOU
Cutting COST without cutting corners
Simply put, the Softpath model removes the offshore outsourcing concerns and “Softpath is our partner
provides you with onshore services at offshore prices or ½ the usual on-site vendor for life.”
price. Yet Softpath will still provide you with:
Fortune 100 Telecom
A Delivery Manager Company
Dedicated resources
An on-site availability option “I am impressed with the
Guaranteed satisfaction quality of consultants
provided and our
How are we able to deliver this outsourcing option? We want to be a partner, relationship with Softpath.
not just a vendor in your total BI/DW endeavors. Consequently, for your out-
sourced work: Softpath is our first look
provider.”
We take significantly less margin CIO, Major Insurance
We specialize only in our BI/DW competencies Brokerage House
Our efforts are supported by a large BI/DW W2 workforce
We connect only remotely
“Some companies send us
anything that says Cognos
or Oracle in the resume.
Softpath doesn’t, and that’s
Performance you can TRUST – every time why we continue to do
Softpath is committed to providing: business with Softpath.” –
AVP, IT Development -
Superior quality IT services, specializing in business intelligence and data Financial Servicing Arm of
warehousing
Fortune 100 Company
Direct client relationships with Fortune 500 companies and medium size
companies “I know when I use Softpath,
I'm getting a thoroughly
Performance excellence at all points in the project lifecycle screened, qualified
candidate to meet my
A customer satisfaction guarantee: if for any reason you are dissatisfied needs. They consistently
with our performance, you owe nothing. deliver excellent resources.”
Fortune 100 IT Director
Let Softpath ACT for you today
For more information, contact us at:
sales@softpath.net