Wondering how you can win in the boardroom and secure budget for branch optimization projects in 2017? Curious to see how your peers are doing in their efforts? Want research-based advice on what strategies, designs, and technologies best align to where the branch is headed?
Whether you’re already testing concepts or just starting to gather information for developing a game plan, this is a must-watch webinar for anyone who has branch transformation plans for 2017. Featuring Bob Meara, a senior analyst with Celent’s Branch Transformation research team, and John W. Smith, CEO of DBSI, you’ll hear the latest industry research on branch optimization strategies.
One Page Informational Newsletter Communication Plan Presentation Report Info...SlideTeam
Here we present One Page Informational Newsletter Communication Plan Presentation Report Infographic PPT PDF Document one pager PowerPoint template. Every organization must formulate a plan to safeguard itself in the times of crisis. The communication plan one page PowerPoint template will aid you in preparing guidelines or strategies for unexpected event in the business. Familiarize your audience with the steps that should be taken when crisis emerges using this creative communication plan PowerPoint one pager. It includes a list of both internal and external audience with whom you can discuss your communication plan in the times of crisis. An perfect communication plan for crisis management will help in creating awareness during the times of crisis. Present the key messages map and the audience question worksheet by incorporating this one page communication plan one pager PowerPoint template. This pre-developed one pager crisis management template will guide you to quickly recover from the impact of crisis. Grab this One Page Informational Newsletter Communication Plan Presentation Report Infographic PPT PDF Document one pager template now. https://bit.ly/3ysbcdH
Customer Experience is an evolution within many organizations. To improve your execution you need viable strategies which can enhance your operations from an interaction perspective. This will give you powerful insight and analytics to engage your customers differently and drive a seamless experience.
Intelligent finance operations provide competitive edge to enterprisesGenpact Ltd
Looking to transform your finance operations? Genpact designs and runs intelligent finance operations that integrate technology and analytics to achieve competitive edge.
One Page Informational Newsletter Communication Plan Presentation Report Info...SlideTeam
Here we present One Page Informational Newsletter Communication Plan Presentation Report Infographic PPT PDF Document one pager PowerPoint template. Every organization must formulate a plan to safeguard itself in the times of crisis. The communication plan one page PowerPoint template will aid you in preparing guidelines or strategies for unexpected event in the business. Familiarize your audience with the steps that should be taken when crisis emerges using this creative communication plan PowerPoint one pager. It includes a list of both internal and external audience with whom you can discuss your communication plan in the times of crisis. An perfect communication plan for crisis management will help in creating awareness during the times of crisis. Present the key messages map and the audience question worksheet by incorporating this one page communication plan one pager PowerPoint template. This pre-developed one pager crisis management template will guide you to quickly recover from the impact of crisis. Grab this One Page Informational Newsletter Communication Plan Presentation Report Infographic PPT PDF Document one pager template now. https://bit.ly/3ysbcdH
Customer Experience is an evolution within many organizations. To improve your execution you need viable strategies which can enhance your operations from an interaction perspective. This will give you powerful insight and analytics to engage your customers differently and drive a seamless experience.
Intelligent finance operations provide competitive edge to enterprisesGenpact Ltd
Looking to transform your finance operations? Genpact designs and runs intelligent finance operations that integrate technology and analytics to achieve competitive edge.
Business Process Reengineering Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
Business Transition is a simple process, our business process reengineering PowerPoint presentation slides are graphical representation of this complete process. This change management process PPT template comprises of slides like types of change management, forces for change, gap analysis, vision statement, organizational change readiness, change management agents, roles of leadership in CM, role of team members, role of key stakeholders, Lewin’s three-stage change model, ADKAR model, bridge transition model, Szpekman’s communication framework, Roger’s technology adoption curve, risk and barriers, risk assessment etc. The organization can use this PPT graphics to pitch business transformation process with content ready templates such as risk matrix, resistance assessment survey, resistance to change, resistance management plan, implementation strategies, change transition plan, change transition curve, communication plan, CM training and timeline, sustaining momentum, change management cost, evaluation, results, performance dashboard. Download this change control process PowerPoint template to motivate your team to focus on adaptability. Boldly face challenges that emerge with our Business Process Reengineering Powerpoint Presentation Slides. They enable you to get into the fray. https://bit.ly/31MgfuG
Breaking Call Center Rules: Find Time to Wow CustomersKnowlagent
Knowlagent and Ventana Research shares insights into new research about key operational metrics, including idle time. View these slides to learn which call center rules can be broken in order to provide superior customer service.
Metrics that Wow! How Coremetrics Became the Customer Service Model of SuccessParature, from Microsoft
A customer-centric culture has never been more important to organizations than it is today, and the most successful customer service organizations have realized the criticality of the customer experience, as well as the need to make organizational changes to improve it.
But how do you facilitate an organizational shift? How do you recognize the need for change, develop a plan, determine customer & business impact, and get results? How do you achieve key support metrics such as?
:: Customer satisfaction improved to 90%
:: Agent responsiveness is up to 92%
:: Agent product knowledge grew to 91%
:: Customer loyalty jumped to 93%
This eye-opening webinar helps you to discover how organizations can reduce their cost to provide service while increasing customer satisfaction by investing in technology and implementing internal change.
FUSION14 Session 302 | Optimizing the Tradeoff: Cost vs. Quality in IT SupportMetricNet
Cost vs. quality: It’s a perennial issue in technical service and support. Drive your costs too low, and you risk sacrificing the quality of service. Conversely, if you push quality too high (yes, that’s possible!), then you drive your costs through the roof. Understanding the cost/quality tradeoff is the most critical step toward optimizing your support model. Using data from more than 300 benchmarks worldwide, Jeff Rumburg will illustrate how top-performing service and support organizations strike an appropriate balance between the cost of service delivery and the quality of support provided. He’ll share simple yet powerful techniques that will enable organizations to pinpoint their position on the cost vs. quality curve, determine if higher (or lower) quality is justified, reduce costs without sacrificing quality, and improve quality without increasing costs. Finally, he’ll share an interactive scorecard that organizations can use to determine whether service and support has been optimized, and, if it hasn’t, to identify the tangible steps needed to achieve an optimized support model.
Free Desktop Support Training Series | The Zen of Support | MetricNetMetricNet
The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not fully exploit the inherent leverage of user support to achieve a competitive advantage for IT.
In this session Jeff Rumburg, Managing Partner at MetricNet, will discuss what it means to be a Strategic Support organization, and provide case study examples of support organizations that operate in a Strategic Support Paradigm.
Attendees of this webcast will learn:
• Three Sources of Leverage in a Strategic Support Organization
• Two Metrics to Measure Your Progress Towards Strategic Significance
• Key Success Factors for Achieving Strategic Enlightenment
• Benchmarking Results from Strategic Support Organizations
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and...Stephen King
This is a presentation we put together for our TCELab Sales Affiliates and Partners -- explains an overview of Total Customer Experience Management, Why your customer's CEO's will love it, your opportunity, and how TCELab's products and services fit into the CEM / Big Data / Customer Loyalty Space
Reimagine customer engagement across channels for positive patient outcomes a...Genpact Ltd
Pharma companies can enhance their customer engagement across channels with processes, analytics and technology interventions, for positive patient outcomes and brand advocacy.
Steps To Devise Impactful Core Product Strategies Powerpoint Presentation SlidesSlideTeam
Meet the needs of your customers with the aid of our visually appealing Steps To Devise Impactful Core Product Strategies PowerPoint Presentation Slides. Discuss the way to increase the product value by utilizing the core product management PPT slideshow. Take advantage of the cost of product management PPT visuals to demonstrate the dimensions of the product that your company can improve upon such as features, reliability, conformance, performance, durability, aesthetics, serviceability, perceived quality. Steps to create the perfect product strategy and ways to acquire a competitive advantage can be depicted easily by editing the slides. Analyze the product performance and perform competitor analysis by taking the advantage of core marketing strategy PowerPoint templates. Describe how the product is adopted by five categories of buyers by utilizing a market adoption curve diagram. These core strategies for marketing product PPT slide design helps to analyze the political, economic, and legal factors that can impact the product. Display information about exploring new product ideas, new product strategy, 4Ps of innovation, scoring product ideas, etc. Demonstrate product development roadmap plan by downloading ready-to-use core product value PowerPoint layouts. https://bit.ly/3vHkNfF
Adaptation in the Shadow of Target Operating ModelNathan Allchin
Risk and opportunities for your engagement in an environment of strategic change.
Our clients are now having to revisit some of the fundamental assumptions of their corporate and business strategy, and as a result, many of these clients will increase their appetite for strategic change to their business model and operating model.
This has the potential to be an exciting time for us as consultants, yet it is not always a blessing to live in exciting times. To maximise our opportunities to deliver value, we need to appreciate how this change in the environment might impact our engagements, and what actions and mitigations we can take for the mutual benefit of the client and ourselves:
- What is driving clients to embrace strategic changes to their Business and Operating Models;
- What the emergence of a client’s Target Operating Model can mean for your engagement;
- What approaches you should take as consultants to adapt and thrive in this environment.
Enabling Customer Centric Capabilities in the Front LinesShannon Gronemeyer
Presentation originally delivered at the 2013 Allegiance VOC Fusion conference illustrates how impactful front line customer care agents are on business performance, and what steps can be taken to maximizing business performance through agent VoC, coaching, development, and performance management.
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
What stops an order from being paid at your company?
For most, ineffecient operations that lack automation and integration for order-to-cash management are the major blockage point. In this webinar, you will learn how companies are addressing these challenges.Companies of all sizes are using an integrated approach that embeds policy, automates processes, and drives workflow with online portals for internal and external collaboration.
This new operations approach results in:
Increased Productivity of Credit Operation
Collaboration Between Credit, Sales, Customers, A/P and Treasury
Reduced Dispute Cycle Time and Volume
Mitigated Corporate Credit Risk
Improved Customer Relationships
Business Process Reengineering Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
Business Transition is a simple process, our business process reengineering PowerPoint presentation slides are graphical representation of this complete process. This change management process PPT template comprises of slides like types of change management, forces for change, gap analysis, vision statement, organizational change readiness, change management agents, roles of leadership in CM, role of team members, role of key stakeholders, Lewin’s three-stage change model, ADKAR model, bridge transition model, Szpekman’s communication framework, Roger’s technology adoption curve, risk and barriers, risk assessment etc. The organization can use this PPT graphics to pitch business transformation process with content ready templates such as risk matrix, resistance assessment survey, resistance to change, resistance management plan, implementation strategies, change transition plan, change transition curve, communication plan, CM training and timeline, sustaining momentum, change management cost, evaluation, results, performance dashboard. Download this change control process PowerPoint template to motivate your team to focus on adaptability. Boldly face challenges that emerge with our Business Process Reengineering Powerpoint Presentation Slides. They enable you to get into the fray. https://bit.ly/31MgfuG
Breaking Call Center Rules: Find Time to Wow CustomersKnowlagent
Knowlagent and Ventana Research shares insights into new research about key operational metrics, including idle time. View these slides to learn which call center rules can be broken in order to provide superior customer service.
Metrics that Wow! How Coremetrics Became the Customer Service Model of SuccessParature, from Microsoft
A customer-centric culture has never been more important to organizations than it is today, and the most successful customer service organizations have realized the criticality of the customer experience, as well as the need to make organizational changes to improve it.
But how do you facilitate an organizational shift? How do you recognize the need for change, develop a plan, determine customer & business impact, and get results? How do you achieve key support metrics such as?
:: Customer satisfaction improved to 90%
:: Agent responsiveness is up to 92%
:: Agent product knowledge grew to 91%
:: Customer loyalty jumped to 93%
This eye-opening webinar helps you to discover how organizations can reduce their cost to provide service while increasing customer satisfaction by investing in technology and implementing internal change.
FUSION14 Session 302 | Optimizing the Tradeoff: Cost vs. Quality in IT SupportMetricNet
Cost vs. quality: It’s a perennial issue in technical service and support. Drive your costs too low, and you risk sacrificing the quality of service. Conversely, if you push quality too high (yes, that’s possible!), then you drive your costs through the roof. Understanding the cost/quality tradeoff is the most critical step toward optimizing your support model. Using data from more than 300 benchmarks worldwide, Jeff Rumburg will illustrate how top-performing service and support organizations strike an appropriate balance between the cost of service delivery and the quality of support provided. He’ll share simple yet powerful techniques that will enable organizations to pinpoint their position on the cost vs. quality curve, determine if higher (or lower) quality is justified, reduce costs without sacrificing quality, and improve quality without increasing costs. Finally, he’ll share an interactive scorecard that organizations can use to determine whether service and support has been optimized, and, if it hasn’t, to identify the tangible steps needed to achieve an optimized support model.
Free Desktop Support Training Series | The Zen of Support | MetricNetMetricNet
The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not fully exploit the inherent leverage of user support to achieve a competitive advantage for IT.
In this session Jeff Rumburg, Managing Partner at MetricNet, will discuss what it means to be a Strategic Support organization, and provide case study examples of support organizations that operate in a Strategic Support Paradigm.
Attendees of this webcast will learn:
• Three Sources of Leverage in a Strategic Support Organization
• Two Metrics to Measure Your Progress Towards Strategic Significance
• Key Success Factors for Achieving Strategic Enlightenment
• Benchmarking Results from Strategic Support Organizations
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and...Stephen King
This is a presentation we put together for our TCELab Sales Affiliates and Partners -- explains an overview of Total Customer Experience Management, Why your customer's CEO's will love it, your opportunity, and how TCELab's products and services fit into the CEM / Big Data / Customer Loyalty Space
Reimagine customer engagement across channels for positive patient outcomes a...Genpact Ltd
Pharma companies can enhance their customer engagement across channels with processes, analytics and technology interventions, for positive patient outcomes and brand advocacy.
Steps To Devise Impactful Core Product Strategies Powerpoint Presentation SlidesSlideTeam
Meet the needs of your customers with the aid of our visually appealing Steps To Devise Impactful Core Product Strategies PowerPoint Presentation Slides. Discuss the way to increase the product value by utilizing the core product management PPT slideshow. Take advantage of the cost of product management PPT visuals to demonstrate the dimensions of the product that your company can improve upon such as features, reliability, conformance, performance, durability, aesthetics, serviceability, perceived quality. Steps to create the perfect product strategy and ways to acquire a competitive advantage can be depicted easily by editing the slides. Analyze the product performance and perform competitor analysis by taking the advantage of core marketing strategy PowerPoint templates. Describe how the product is adopted by five categories of buyers by utilizing a market adoption curve diagram. These core strategies for marketing product PPT slide design helps to analyze the political, economic, and legal factors that can impact the product. Display information about exploring new product ideas, new product strategy, 4Ps of innovation, scoring product ideas, etc. Demonstrate product development roadmap plan by downloading ready-to-use core product value PowerPoint layouts. https://bit.ly/3vHkNfF
Adaptation in the Shadow of Target Operating ModelNathan Allchin
Risk and opportunities for your engagement in an environment of strategic change.
Our clients are now having to revisit some of the fundamental assumptions of their corporate and business strategy, and as a result, many of these clients will increase their appetite for strategic change to their business model and operating model.
This has the potential to be an exciting time for us as consultants, yet it is not always a blessing to live in exciting times. To maximise our opportunities to deliver value, we need to appreciate how this change in the environment might impact our engagements, and what actions and mitigations we can take for the mutual benefit of the client and ourselves:
- What is driving clients to embrace strategic changes to their Business and Operating Models;
- What the emergence of a client’s Target Operating Model can mean for your engagement;
- What approaches you should take as consultants to adapt and thrive in this environment.
Enabling Customer Centric Capabilities in the Front LinesShannon Gronemeyer
Presentation originally delivered at the 2013 Allegiance VOC Fusion conference illustrates how impactful front line customer care agents are on business performance, and what steps can be taken to maximizing business performance through agent VoC, coaching, development, and performance management.
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
What stops an order from being paid at your company?
For most, ineffecient operations that lack automation and integration for order-to-cash management are the major blockage point. In this webinar, you will learn how companies are addressing these challenges.Companies of all sizes are using an integrated approach that embeds policy, automates processes, and drives workflow with online portals for internal and external collaboration.
This new operations approach results in:
Increased Productivity of Credit Operation
Collaboration Between Credit, Sales, Customers, A/P and Treasury
Reduced Dispute Cycle Time and Volume
Mitigated Corporate Credit Risk
Improved Customer Relationships
Fewer people are going to branches, and doing so less often. Yet branches aren’t going away anytime soon, and they remain one of the most effective ways to grow your business. But what is the role of the branch going forward? This session looks at how your branch model needs to evolve as transactions move to alternate channels.
Presentación de Mauricio Bravo, Director de servicios profesionales de NCR para América Latina en el 16º Congreso de Tecnología para el Negocio Financiero.
Bob Tramontano, Director de Operaciones de Negocios de la Industria Financiera de NCR Corporation.
13° Congreso Internacional de Tecnología para el Negocio Financiero
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Collaborating in Context - NexJ SystemsSymphony.com
Learn how leading global financial services firms integrate Symphony's communications platform with enterprise customer relationship management (CRM) tools to keep collaboration centered around customers, accounts, and deals.
Trends in Technology Services - Summer 2017Rebecca Rodl
Waterstone engaged with 25 technology-led companies over the past several months to capture the latest trends around Cloud, Services, and Customer Success. This document highlights key findings, perspectives, and insights.
Banking professionals can now take advantage of our well-structured and subject-oriented Online Banking PowerPoint Presentation Slides. This electronic banking PPT theme helps you to showcase the obstacles faced by the banking sector that still operates offline. Further, present the problem statement through financial impact, projected revenue, and competition benchmark using our E-banking PowerPoint template. Get access to key stats on online banking, and customer channel preference to present a convincing web banking PPT presentation. Elucidate retail, corporate, or any other online banking type through this easy-to-understand internet banking PowerPoint theme. The digital banking PPT template deck helps you illustrate the leading players in the industry along with the services they offer. This E-banking PowerPoint presentation helps you convey the federal rules and regulations concerning online banking to your audience. Web banking PPT deck helps you in highlighting the implementation process. You can easily explain E-banking software providers, workforce training, costing, and integration with E-commerce platforms. https://bit.ly/30uZUqH
"You can download this product from SlideTeam.net"
Banking professionals can now take advantage of our well-structured and subject-oriented Online Banking PowerPoint Presentation Slides. This electronic banking PPT theme helps you to showcase the obstacles faced by the banking sector that still operates offline. Further, present the problem statement through financial impact, projected revenue, and competition benchmark using our E-banking PowerPoint template. Get access to key stats on online banking, and customer channel preference to present a convincing web banking PPT presentation. Elucidate retail, corporate, or any other online banking type through this easy-to-understand internet banking PowerPoint theme. The digital banking PPT template deck helps you illustrate the leading players in the industry along with the services they offer. This E-banking PowerPoint presentation helps you convey the federal rules and regulations concerning online banking to your audience. Web banking PPT deck helps you in highlighting the implementation process. You can easily explain E-banking software providers, workforce training, costing, and integration with E-commerce platforms. https://bit.ly/3dvgPPv
Cxo Advisor customer value proposition 2013 updateExo Futures
We drive business innovation through IT transformation
Three Strategic Questions :
Is your business suffering from legacy induced inertia?
Is your business keeping up with and responding to market changes?
Are you disruptive in the market?
Our Core Capabilities Include :
Advise -
Accelerated advisory and governance oversight backed by Ovum in Africa
Apply the 3RM budget process for business clarification (What to tell the board about your IT budget)
Free up "legacy" budget for business innovation
Transform your business model for business innovation with Saas-it.net
Innovate -
Agile business change and innovation is possible with the Outsystems Agile Platform
Apply Agile Business Innovation methods to empower business, accelerate change
Incorporate Software as a Service (SaaS) solutions into your innovation agenda
Change -
Apply Agile Governance and delivery assurance
Discover opportunities to free up legacy, create a blueprint for IT transformation
Use Business Process as a Service (BPaaS) alternatives to accelerate change
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Sustainability: Balancing the Environment, Equity & Economy
Budgets, Boardrooms and Branch Optimization_ Backed-by-Science Strategies for Conquering All Three In 2017
1. BUDGETS, BOARDROOMS,
& BRANCH OPTIMIZATION
Backed-By-Science Strategies for Conquering All 3 in 2017
JOHN W. SMITH
CEO, DBSI
BOB MEARA
SENIOR ANALYST, CELENT
2. JOHN W. SMITH
CEO | DBSI
jwsmith@dbsi-inc.com
BOB MEARA
Senior Analyst | Celent
bmeara@celent.com
3. HOUSEKEEPING ITEMS
A COPY OF THE SLIDES AND TODAY’S RECORDING
WILL BE EMAILED SHORTLY AFTER THE WEBINAR
PLEASE COMPLETE THE SURVEY AT THE END
USE THE CHAT WINDOW TO SEND US ANY QUESTIONS
4. WIN THE
BOARDROOM
Benchmark data
of where your peers
stand today
WIN BRANCH
OPTIMIZATION
Research-Based
technologies and designs
aligned to strategy
WIN
THE BUDGET
What to plan
for and why
1 32
THE THREE KEY TAKEAWAYS
23. BRIEF RECAP
81% FIND IT IMPERATIVE TO TRANSFORM THE BRANCH
BUT, ONLY 10% HAVE A CLEAR VISION OF HOW
IN FACT, MANY KNOW WHAT THEY WANT
IT’S HARD!
(you are focused to your day job and it’s complex)
24. TAKE THE COMPLEX & MAKE IT SIMPLE:
BEST PROCESSAND
PRACTICES TO MOVE FORWARD
26. ANSWER THE QUESTIONS
WHAT ARE WE GOING TO DO?
WHY ARE THESE SPECIFIC ACTIONS SELECTED?
WHERE & WHEN DO WE PLAN TO START?
WIN THE BOARD
WHAT PROBLEMS ARE WE SOLVING?
27. BUILD A
GAME PLAN
Ask the right questions, of the right people in your organization
Identify what works, what doesn’t, your uniqueness,
the barriers getting in your way, and the desired state
Establish what success looks like to you
Create a summary playbook to ensure you are all on the same page
28. DISCOVERY QUESTIONNAIRE
What is BranchTransformation?
What makes you different or unique?
What is the client experience?
What gets in the way?
Who gets it right?
Objectives
Project Scope
Key Elements
of the Program
Client Experience
Budget
Success Metrics
DISCOVER
27
DEVELOPYOUR STRATEGICINTENT
29. EXECUTIVE SUMMARY
All your challenges, desires and research-in-
between are summarized in an Executive Summary
to ensure executive alignment is obtained, and we
are all on the same page.
Objectives
Project Scope
Key Elements
of the Program
Client Experience
Budget
Success Metrics
DISCOVER
28
DEFINE
A PATH TO SUPPORT EXECUTIVE & BOARD ALIGNMENT
32. IT’S A LOT MORE THAN YOU THINK! YOU HAVE TO INCLUDE:
DESIGN,
ARCHITECTURE,
INTERIOR DESIGN,
ENGINEERING
DEMOLITION
(IF NEEDED)
BANKING
EQUIPMENT,
TECHNOLOGY,
FURNITURE,
SIGNAGE
BRANDING
DIGITAL SIGNAGE,
MERCHANDISING
CONSTRUCTION
VARIES GREATLY
ON CURRENT SITE
CONDITION
OWNER
PROVIDED ITEMS,
I.T., OFFICE
SUPPLIES
CONTINGENCY
FOR UNFORSEEN
CONDITIONS
+ + + + + +
33. SO, HOW CAN I GET MY ALL-IN COST?
DBSI’s proprietary SMART BUDGET TOOL considers every part of your
Branch Transformation to calculate an accurate estimate of your all-in cost.
That way, there’s no surprises.
34. SMARTKIT™ FOR NEXTFI
NEXT TECH
EXPERT NEARBY
SELF-SERVICE
EDUCATION STATION
SIGNATURE ITEM
TCRs & ATMs
FURNITURE PKG
RE-DESIGN
DIGITAL
LIGHTING
CARPET & PAINT
ADA
Remote
Expertise
All Flagship
Elements
LOW 1 LOW 2 LOW 3 MED 1 MED 2 MED 3 HIGH 1 HIGH 2 HIGH 3
Brand
Refresh
Sell with
Digital
Retail Design
Pkg
Open Plan
Design
Efficiency
Drivers
Transformation
Educate
DESIGN/BRANCHELEMENTS
BRANCH TYPE
INVESTMENT & BUDGET OUTLINE
$60,000
$100,000
$200,000
$500,000
$700,000
$900,000
$1.1M
$1.3M
$1.5M
HOW WILL I APPLY THIS?
Distinct SMARTKIT™ of parts by branch segment for easy implementation
across your network giving you the best return for your investment.
35. CREATE AN
ACCURATE BUDGET
CREATE AN
EXECUTIVE SUMMARY
WHY TAKE ACTION, WHAT THE
ACTIONS ARE, AND BY WHEN
WIN
THE BOARDROOM & THE BUDGET
37. CHALLENGES
Design a branch
that defies
banking traditions
Invite the community in
Appeal to the Agrifinance
community without losing the
Rabobank identity
IMPACT
“In my 20 years in banking I’ve
never heard clients express this
much excitement when coming
into a bank.”
SCOTT CISNEROS
Vice President
Community Banking Manager
DBSI X-FACTOR
Having to only work with
one company (DBSI) for everything
from design, to tech,
to build, to the integration of it all
helped Rabobank discover the
perfect blend of design and
technology – and ultimately deliver a
WOW experience.
RABOBANK
BRANCH TRANSFORMATION | 3,600 sf
39. CHALLENGES
Develop an inviting, hyperlocal
design to align to the brand &
Colorado lifestyle
Create the roadmap to determine
how many branches, where, and
why
Remove all barriers to service
Ensure no one asks again “do you
offer Mortgages?”
IMPACT
ALL success metrics by the
Executive Team and Board
have been achieved!
DBSI X-FACTOR
This was a complicated project.
A building housing not only a branch
but significant back office operations,
3 levels, very old building and it with
2 previous major additions in it’s a
past.
WOW was end game, but the
planning to keep all of that running
while DBSI fully transformed the
location was a challenge that was
overcome to rave results.
COORS CU
BRANCH & CALL CENTER TRANSFORMATION | 11,000 sf
42. CHALLENGES
Create a new global, go-to market
branch strategy
Drive efficiency in a high transaction
environment
Enable staff to drive adoption to
alternate channels
IMPACT
“You’re an extraordinarily
professional team that really takes
the time to listen.
We thoroughly value your
recommendations!”
STEVE ROMANO
EVP
DBSI X-FACTOR
With a proven 6D process to guide,
DBSI was able to breakthrough lack
of executive alignment define their
current state to desired in just 3-
months with a full go-to market
strategy.
NAVY FEDERAL CU
BRANCH CHANNEL EVOLUTION | LESS THAN 3 MONTHS
44. TOP SHORT & MEDIUM-TERM STRATEGIES UNCOVERED
BY CELENT RESEARCH
Maximizing sales and service effectiveness of front line staff
Favorably influencing adoption of digital channel capabilities
Reducing channel costs
46. Individuals can self-assess key indicators of their
financial fitness in just 90 seconds, and see how
their results stack up against their peers both locally
and nationally.
48. Break the chains of your
hardware and open your
cash automation
machines up to all
associates—from
anywhere in
the branch.
STRATEGY: FREE STAFF TO UNIVERSAL
REMOTE
TRANSACTION
ASSIST
50. Transactions started anywhere,
fulfilled anywhere
All associates (FSR, Teller, or the
Branch Manager) can now complete
ALL transaction needs
STRATEGY: FREE STAFF TO UNIVERSAL
51. Help clients
understand what
you offer, successes
you’ve delivered to
others and how to
obtain those solutions
easily.
STRATEGY: HELP CLIENTS
DISCOVER & ADOPT TO PRODUCTS
INTERACTIVE
DIGITAL
SIGNAGE
52. Clients can ENGAGE to learn about
“why you,” a simplified view of your
products, successes you’ve provided
to others, your community
contributions and even the people
doing all of this.
INTERACT to learn mobile check
deposit, bill pay, who they may want
to bank with—and actually get
started.
35+ apps to engage clients
to help them DISCOVER how
you can assist.
STRATEGY: HELP CLIENTS
DISCOVER & ADOPT TO PRODUCTS
54. $
ONE SOLUTION.
ALL OF THIS:
THREE DIFFERENT
APPLICATIONS IN
ONE DEVICE
NEXT fulfills the need for
self-service, assisted-service,
and full-service by opening up
your cash recyclers to clients
and tellers.
FULL TRANSACTION
SET CAPABILITIES
A full integration with your core
platform makes NEXT more
than just an ATM. It brings
teller functionality— without the
ATM cost.
LOWER COST
AND INVESTMENT
Repurpose your existing
cash recyclers and
dispensers to the new
assisted-service model.
SMARTER RETAIL
ENVIRONMENT
Simple transactions are
completed by the client to
drive your costs down, while
allowing staff to handle
consultative-type tasks that
drive up sales.
STRATEGY: IMPLEMENT SELF-SERVICE
TO REDUCE CHANNEL COSTS
57. SUMMARY
SHORT TERM ACTIONS
Drive branch traffic: FINANCIAL HEALTHCHECK
Help client discover products: DIGITAL SIGNAGE
Free staff and create Universal Bankers: RTA
Migrate to self-service: NEXT
LONG TERM ACTIONS
Discovery for redesigns and go-to-market strategies
Board on-board & budgets
81% FIND IT IMPERATIVE TO TRANSFORM THE BRANCH
ONLY 10% HAVE A CLEAR VISION OF HOW TO DO SO
NEED TO ACHIEVE SHORT TERM OBJECTIVES
IN PARALLEL TO MEDIUM-TERM TRANFORMATION EFFORTS
58. GROWTH
STRATEGY ALIGNMENT
& EXPERIENCE
ENHANCEMENT COST REDUCTION
CHANNEL
OPTIMIZATION
45%
YOY increase
in
business
accounts
Evolved vast majority (85%+)
of clients only using tax
services to add-on wealth
management services
160new accounts
monthly
Micro-branch
715 SF
Saved tens of millions of
dollars on Private Client
initiative with the rapid test
approach done in our
Collaboratory
SHARED TENANCY
50%
less cost
DOUBLE
traffic
2 FTEs less per location
Closed 2 underperforming
branches to optimize others
Developed go-to-market branch
strategy in
3 MONTHS
TARGETED
SEGMENTATION
Attracted largest depositor
through event held in the
“Community Room”
Created new regional HQ that
incorporates all business aspects
49%
YOY increase
in
loan
origination
53%
YOY increase in client growth
THE RESULTS
59. SHRINK THE ENTIRE PROCESS BY
SPENDING ONE DAY
AT THE IDEATION CENTER
60. Where more than 400
financial institutions started
their branch transformation
efforts
Learn the Top 10
retail banking barriers that
affect sales and service
Interact with over 20
retail components
and technologies
Discover the latest trends in
retail and learn how they can
work for you
IDEATION CENTER
YOU’RE INVITED!
62. JOHN W. SMITH
CEO | DBSI
jwsmith@dbsi-inc.com
BOB MEARA
Senior Analyst | Celent
bmeara@celent.com
THANK YOU
FOR ATTENDING!
Questions? Feel free to reach out: