First of all. Please read the slide of workshop 4 carefully and u.docx
•Download as DOCX, PDF•
0 likes•2 views
First of all. Please read the slide of workshop 4 carefully and understand it first part three aspects Function: what does the experience do for the customer? Description: what is the context of the function? Emotion: how is the function delivered? It also depends on the specific factors that have been summarized below these points, which factors belong to which point. Textual description Customer experience component* HBC attributes that tap into this component Is it a source of competitive advantage Sensorial Emotional Cognitive Pragmatic Lifestyle Relational Second part swot analysis and then based on the analysis results to determine which previous factors can be used in the Cyprus market. Can't write in cooperation with travel agencies Can't write Promotion things Only focus on Service. Workshop 4: Towards the Individual Assignment The Hillside Beach Club 24706 Strategic Services Marketing Tutors: Dr. Alex Belli, Ass. Prof. François Carrillat Mr Manjunath Padigar Overview Overview of Individual Assignment Case study: the Hillside Beach Club Question 1 Question 2 Assignment: Reminders & Tips 2 Overview of Individual Assignment You have been hired as a strategic consultant by Ilkbahar and his team to advise on the best way to transfer HBC success story to the new location in Cyprus. In other words, they want you to: Identify what are the key factors that create a unique customer experience at the HBC and why these factors have been so effective to create business performance in Turkey. You will have to precisely define what is unique and positive about the current customer experience and why it has been a source of competitive advantage before you will be able to determine the factors that create it. These factors might be rooted: in the high level and constant standards of service delivery, the culture of service innovation in the name of customer experience, the capacity to adopt the customer viewpoint, the efficiency of the internal processes below the line of visibility in delivering superior experiences, and the design of the servicescape. Consider that it is probably the interrelations between these factors that play the most important role in producing the desired experience. Note that Ilkbahar and his team are less interested in the role of IT, promotion tools, and HR policy as factors of the customer experience; so you should focus on elements of the service scape (15 pts) Which factors of the customer experience should be adapted to the Cyprus location? Why? To which extent? How? (15 pts) In-class activity Question 1 Diagnosis: What is the signature customer experience at the HBC? (20 mins) What are the key factors of this experience? (20 mins) 4 Case Study: the Hillside Beach Club Question 1 A customer signature experience is defined at the intersection of 3 characteristics that should make it unique: Function: what does the experience do for the customer? Description: wha.
Report
Share
Report
Share
Recommended
Women in Innovation - My Innovation: describing what I am applying for
The award is for innovators looking to scale up and grow their innovative company or to carry out an innovative project. In this workshop, we will discuss how to:
- Scope the project that you are looking to get funded
- Present your value proposition
- Describe it in the context of your ambitions to grow and scale your business
- Articulate the benefits you will gain from the non-financial support available
MCX brief.pdf
This document provides an assignment brief for a Pearson BTEC HND in Business qualification on managing the customer experience. It outlines two tasks that assess four learning outcomes related to understanding customer needs, producing a customer experience map, investigating digital technology impacts on customer relationship management, and applying effective customer experience strategies. For task one, students are asked to introduce an organization, analyze its target market segments, describe customer touchpoints and onboarding strategies, create a customer journey map, and discuss a potential customer experience issue. For task two, students must assess the organization's customer experience strategy, customer data collection and CRM system, suggest strategy improvements incorporating digital technology, and how to implement strategies to move from customer satisfaction to customer delight.
180 day path to events program excellence
This document provides a summary of a 180-day plan to improve a company's corporate event program. It begins with conducting research such as interviewing stakeholders and analyzing past events. Next, it involves developing a strategy that focuses on brand, attendee experience, and return on marketing objectives. Checklists are then provided to execute the strategy and ensure the right resources are in place. The plan aims to transform an event program from a cost to a strategic investment that delivers high returns.
Making Better Joe Kilbride, Kilbride Consulting, Inc. Exce.docx
Making Better � Joe Kilbride, Kilbride Consulting, Inc.
Excerpt from Chapter 2: Making Sense
SIPOC (Customer-Supplier Chain)
What is it?
A method used to clarify the value chain in which you
operate. It is often used to:
♦ Develop team purpose or mission
♦ Identify possible “quick hit” opportunities to eliminate
some non value-added outputs
♦ Select a core process to redesign
♦ Clarity key customer or supplier relationships needing
improvement
The name SIPOC derives from the content of the chain:
Suppliers, Inputs, Processes, Outputs, Customers.
How do I use It?
� Identify the team or organizational unit for which the
SIPOC chain is being developed.
Inevitably this chain is a sub-unit of other, larger chains
and has sub-chains within it. Use your judgment to
decide the proper level of perspective, but it is
generally best to focus on the SIPOC of the group
completing the chain.
� Clarify roles and allow 30-60 minutes to complete the
chain.
� Brainstorm to fill the SIPOC one category at a time.
HINT: Suppliers and Customers are WHOs,
Inputs and Outputs are WHATs, and Processes
are HOWs. Therefore the S, I, O, and C columns
should be lists of nouns. The Process column
should be written in the form Verb-Direct Object,
e.g., Take orders, Write Code, Select vendors,etc.
To complete the chain, it usually works best to…
♦ Start with Product/Service Outputs,
♦ Then work backwards from there by identifying the
Processes that produce those outputs,
♦ The Inputs to those processes, and
♦ The Suppliers of those inputs (both internal and
external).
♦ Finish by identifying all Customers (internal and
external), i.e., anyone who receives and uses your
Product/Service outputs.
HINT: For some types of knowledge work, you
might also include anyone whose behavior you
wish to influence through your work processes.
Making Better � Joe Kilbride, Kilbride Consulting, Inc.
Excerpt from Chapter 2: Making Sense
Don’t be surprised to discover overlap
between your lists of Suppliers and
Customers. This indicates life is more non-
linear than this method, and explains why
managing these relationships can be so
challenging. At one minute, you are a
supplier; the next a customer, and often
within the same conversation.
� Refine your Processes into a final list of 5-15. You
may divide your list of processes into three types
based upon the process model illustrated at right and
described below:
CC Core
processes
directly add
value to
customers
Examples are:
• New Product Design
• Production
• After-sales support
SS Support
processes
enable the
Core
processes
Examples are:
• Finance
• Facilities management
• Information management
GG Governing
processes
direct or
monitor other
processes
Examples are:
• Strategic Planning
• Performance Reviews
� Analyze the chain to identify areas for improvement.
Use a red pen to “f ...
Experience Strategy: Connecting Customer Experience to Business Strategy [REP...
Experience Strategy: Connecting Customer Experience to Business Strategy [REP...Altimeter, a Prophet Company
Our research found that most people define their ideal experience in terms of relevance — getting the information they need quickly and ensuring that they are remembered between and during engagements with a brand. Yet despite customer experience being a top priority for the C-suite, few organizations have a coherent strategy that aligns customer experience against business strategy and then across departments.
Our research found that the key is to use relationships as the foundation for a next-generation customer experience strategy, with touchpoints and journeys remaining practical necessities. The strategy must prioritize experiences that create relevance in the relationship that in the end drives business results. To develop the strategy itself, start by understanding the maturity of your experience strategy formulation and execution capabilities.
From there, the strategy process has four components:
• Understand the next generation customer on a continuous basis.
• Create a vision and guiding principles that connect experience to relationships.
• Prioritize experience initiatives for relevance.
• Align the organization for execution.
To download the full report at no cost, visit http://bit.ly/altimeter-exp-strategyUx matters2016-final
Here are the key steps to develop a user profile:
1. Define the target user(s) - Who are you designing for? Be as specific as possible in describing the user(s).
2. Gather research - Collect information on your users through methods like surveys, interviews, observations. Learn about their demographics, skills, goals, pain points.
3. Define goals and tasks - What are the tasks the user needs to accomplish? What are their goals when using the product/service?
4. Identify attitudes - What are the user's attitudes towards technology, the domain, privacy, security etc.
5. Specify capabilities - What are the user's technical skills? Language abilities? Physical/
MME Process Book
The document summarizes the capstone project of a group of students at HCDE to design an app to improve the membership experience at outdoor retailer REI. Through research including literature reviews, competitive analyses, and user interviews, the group identified the opportunity to allow members to make reservations for 1-on-1 expert advice. They developed paper prototypes, tested them with users, and iteratively redesigned based on feedback. The final design included features like color-coded calendar availability and notification preferences. The goal was to strengthen relationships between REI and members through more personalized expert interactions.
BIZ104_Assessment Brief 2.Docx Page 1 of 6 ASSESSMEN
BIZ104_Assessment Brief 2.Docx Page 1 of 6
ASSESSMENT BRIEF 2
Subject Code and Title BIZ104 Customer Experience Management
Assessment Customer Experience Strategy: Research Outcomes
Individual/Group Individual Report
Length 1750 words (+/- 10%)
Learning Outcomes a) Compare and contrast the emerging concepts and
practices that shape the customer experience.
b) Explore customer differentiation in service delivery and identify
customer’s critical touchpoints that influence an organisation’s
customer experience strategy
c) Research a customer problem and develop an appropriate
customer experience
d) Develop and communicate a customer experience strategy
e) Analyse and apply tools to monitor and evaluate a customer
experience strategy
Submission Due by 11:55pm AEST/AEDT Sunday of module 5.1 (week 9)
For intensive (6 week) class: by 11:55p.m. AEST/AEDT Sunday of Week 5
Weighting 50%
Total Marks 100 marks
Context
Customer experience is the perception of an organisation’s experience in the eyes of the customer.
Building a customer experience strategy to improve customer experiences is important to strengthen
and build long term customer relationships and align the organisation with the needs of the customer
This assessment task is designed for you to apply your knowledge and understanding of the key
concepts that shape the customer experience.
You are required to conceptualize customers interacting with a product or service across several touch
points such as in-store, website, mobile, social media and e-mail and will then analyse and
communicate how your chosen organisation will manage customer experience(s) towards achieving
customer loyalty.
Your aim is to illustrate and communicate a CEM strategy proposing a better service offering
This assessment task provides you with an insight into an activity that maybe part of your job roles in
the future.
BIZ104_Assessment Brief 2.Docx Page 2 of 6
Instructions
You are to take the role of consultant for your selected organisation and prepare a report to
persuade the management staff to adopt a better approach to managing their costumers’
experience(s).
This assessment involves the following activities:
1. Introduce briefly the organisation you have chosen: the industry it competes in, its
background, its service offering and your research objective to improve the customer
experience.
2. Describe and discuss your primary research method for your online survey i.e. its planning,
design, how you recruited your participants for your online survey and implementation. (You
will need to have at least 10 completed customer surveys).
3. Describe and discuss at least 3 secondary research methods carried out (i.e. academic journal
articles, book chapters, business reports, organisation’s website social media reviews).
4. Apply CEM concepts to identify the challenges and opportunities for achieving a customer
experience that is in line ...
Recommended
Women in Innovation - My Innovation: describing what I am applying for
The award is for innovators looking to scale up and grow their innovative company or to carry out an innovative project. In this workshop, we will discuss how to:
- Scope the project that you are looking to get funded
- Present your value proposition
- Describe it in the context of your ambitions to grow and scale your business
- Articulate the benefits you will gain from the non-financial support available
MCX brief.pdf
This document provides an assignment brief for a Pearson BTEC HND in Business qualification on managing the customer experience. It outlines two tasks that assess four learning outcomes related to understanding customer needs, producing a customer experience map, investigating digital technology impacts on customer relationship management, and applying effective customer experience strategies. For task one, students are asked to introduce an organization, analyze its target market segments, describe customer touchpoints and onboarding strategies, create a customer journey map, and discuss a potential customer experience issue. For task two, students must assess the organization's customer experience strategy, customer data collection and CRM system, suggest strategy improvements incorporating digital technology, and how to implement strategies to move from customer satisfaction to customer delight.
180 day path to events program excellence
This document provides a summary of a 180-day plan to improve a company's corporate event program. It begins with conducting research such as interviewing stakeholders and analyzing past events. Next, it involves developing a strategy that focuses on brand, attendee experience, and return on marketing objectives. Checklists are then provided to execute the strategy and ensure the right resources are in place. The plan aims to transform an event program from a cost to a strategic investment that delivers high returns.
Making Better Joe Kilbride, Kilbride Consulting, Inc. Exce.docx
Making Better � Joe Kilbride, Kilbride Consulting, Inc.
Excerpt from Chapter 2: Making Sense
SIPOC (Customer-Supplier Chain)
What is it?
A method used to clarify the value chain in which you
operate. It is often used to:
♦ Develop team purpose or mission
♦ Identify possible “quick hit” opportunities to eliminate
some non value-added outputs
♦ Select a core process to redesign
♦ Clarity key customer or supplier relationships needing
improvement
The name SIPOC derives from the content of the chain:
Suppliers, Inputs, Processes, Outputs, Customers.
How do I use It?
� Identify the team or organizational unit for which the
SIPOC chain is being developed.
Inevitably this chain is a sub-unit of other, larger chains
and has sub-chains within it. Use your judgment to
decide the proper level of perspective, but it is
generally best to focus on the SIPOC of the group
completing the chain.
� Clarify roles and allow 30-60 minutes to complete the
chain.
� Brainstorm to fill the SIPOC one category at a time.
HINT: Suppliers and Customers are WHOs,
Inputs and Outputs are WHATs, and Processes
are HOWs. Therefore the S, I, O, and C columns
should be lists of nouns. The Process column
should be written in the form Verb-Direct Object,
e.g., Take orders, Write Code, Select vendors,etc.
To complete the chain, it usually works best to…
♦ Start with Product/Service Outputs,
♦ Then work backwards from there by identifying the
Processes that produce those outputs,
♦ The Inputs to those processes, and
♦ The Suppliers of those inputs (both internal and
external).
♦ Finish by identifying all Customers (internal and
external), i.e., anyone who receives and uses your
Product/Service outputs.
HINT: For some types of knowledge work, you
might also include anyone whose behavior you
wish to influence through your work processes.
Making Better � Joe Kilbride, Kilbride Consulting, Inc.
Excerpt from Chapter 2: Making Sense
Don’t be surprised to discover overlap
between your lists of Suppliers and
Customers. This indicates life is more non-
linear than this method, and explains why
managing these relationships can be so
challenging. At one minute, you are a
supplier; the next a customer, and often
within the same conversation.
� Refine your Processes into a final list of 5-15. You
may divide your list of processes into three types
based upon the process model illustrated at right and
described below:
CC Core
processes
directly add
value to
customers
Examples are:
• New Product Design
• Production
• After-sales support
SS Support
processes
enable the
Core
processes
Examples are:
• Finance
• Facilities management
• Information management
GG Governing
processes
direct or
monitor other
processes
Examples are:
• Strategic Planning
• Performance Reviews
� Analyze the chain to identify areas for improvement.
Use a red pen to “f ...
Experience Strategy: Connecting Customer Experience to Business Strategy [REP...
Experience Strategy: Connecting Customer Experience to Business Strategy [REP...Altimeter, a Prophet Company
Our research found that most people define their ideal experience in terms of relevance — getting the information they need quickly and ensuring that they are remembered between and during engagements with a brand. Yet despite customer experience being a top priority for the C-suite, few organizations have a coherent strategy that aligns customer experience against business strategy and then across departments.
Our research found that the key is to use relationships as the foundation for a next-generation customer experience strategy, with touchpoints and journeys remaining practical necessities. The strategy must prioritize experiences that create relevance in the relationship that in the end drives business results. To develop the strategy itself, start by understanding the maturity of your experience strategy formulation and execution capabilities.
From there, the strategy process has four components:
• Understand the next generation customer on a continuous basis.
• Create a vision and guiding principles that connect experience to relationships.
• Prioritize experience initiatives for relevance.
• Align the organization for execution.
To download the full report at no cost, visit http://bit.ly/altimeter-exp-strategyUx matters2016-final
Here are the key steps to develop a user profile:
1. Define the target user(s) - Who are you designing for? Be as specific as possible in describing the user(s).
2. Gather research - Collect information on your users through methods like surveys, interviews, observations. Learn about their demographics, skills, goals, pain points.
3. Define goals and tasks - What are the tasks the user needs to accomplish? What are their goals when using the product/service?
4. Identify attitudes - What are the user's attitudes towards technology, the domain, privacy, security etc.
5. Specify capabilities - What are the user's technical skills? Language abilities? Physical/
MME Process Book
The document summarizes the capstone project of a group of students at HCDE to design an app to improve the membership experience at outdoor retailer REI. Through research including literature reviews, competitive analyses, and user interviews, the group identified the opportunity to allow members to make reservations for 1-on-1 expert advice. They developed paper prototypes, tested them with users, and iteratively redesigned based on feedback. The final design included features like color-coded calendar availability and notification preferences. The goal was to strengthen relationships between REI and members through more personalized expert interactions.
BIZ104_Assessment Brief 2.Docx Page 1 of 6 ASSESSMEN
BIZ104_Assessment Brief 2.Docx Page 1 of 6
ASSESSMENT BRIEF 2
Subject Code and Title BIZ104 Customer Experience Management
Assessment Customer Experience Strategy: Research Outcomes
Individual/Group Individual Report
Length 1750 words (+/- 10%)
Learning Outcomes a) Compare and contrast the emerging concepts and
practices that shape the customer experience.
b) Explore customer differentiation in service delivery and identify
customer’s critical touchpoints that influence an organisation’s
customer experience strategy
c) Research a customer problem and develop an appropriate
customer experience
d) Develop and communicate a customer experience strategy
e) Analyse and apply tools to monitor and evaluate a customer
experience strategy
Submission Due by 11:55pm AEST/AEDT Sunday of module 5.1 (week 9)
For intensive (6 week) class: by 11:55p.m. AEST/AEDT Sunday of Week 5
Weighting 50%
Total Marks 100 marks
Context
Customer experience is the perception of an organisation’s experience in the eyes of the customer.
Building a customer experience strategy to improve customer experiences is important to strengthen
and build long term customer relationships and align the organisation with the needs of the customer
This assessment task is designed for you to apply your knowledge and understanding of the key
concepts that shape the customer experience.
You are required to conceptualize customers interacting with a product or service across several touch
points such as in-store, website, mobile, social media and e-mail and will then analyse and
communicate how your chosen organisation will manage customer experience(s) towards achieving
customer loyalty.
Your aim is to illustrate and communicate a CEM strategy proposing a better service offering
This assessment task provides you with an insight into an activity that maybe part of your job roles in
the future.
BIZ104_Assessment Brief 2.Docx Page 2 of 6
Instructions
You are to take the role of consultant for your selected organisation and prepare a report to
persuade the management staff to adopt a better approach to managing their costumers’
experience(s).
This assessment involves the following activities:
1. Introduce briefly the organisation you have chosen: the industry it competes in, its
background, its service offering and your research objective to improve the customer
experience.
2. Describe and discuss your primary research method for your online survey i.e. its planning,
design, how you recruited your participants for your online survey and implementation. (You
will need to have at least 10 completed customer surveys).
3. Describe and discuss at least 3 secondary research methods carried out (i.e. academic journal
articles, book chapters, business reports, organisation’s website social media reviews).
4. Apply CEM concepts to identify the challenges and opportunities for achieving a customer
experience that is in line ...
Becoming an investable startup in east africa the pivot east criteria - apr...
The document outlines the criteria for startups to be considered investable by PIVOT East in East Africa. It describes 11 areas that startups must demonstrate: 1) identified problems and customer segments, 2) solution to address customer pains, 3) tested revenue streams, 4) technological advantage, 5) competitive analysis, 6) customer acquisition channels, 7) team composition and commitment, 8) market traction metrics, 9) 12-month projections, 10) pitch video, and 11) demo video or screenshots. Meeting these criteria helps startups validate their business model and attract potential investors.
Please provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questions:
Week 5 Content(1)- Needs Assessment
Introduction
Needs assessment is the process of identifying and articulating an organization's human resource
development (HRD) needs. Needs assessment helps identify an organization's goals, reveals gaps
between employee's skills and skills needed for effective job performance, identifies gaps
between current skills and ones needed for future job performance and reveals the conditions
under which the HRD activity will occur. Based on the video clips from the movie Office Space
and the job description for a data analyst at Initech, I have conducted an HRD-focused needs
assessment for the organization. The assessment includes findings for organizational, task, and
person level needs.
Organizational level:
1. Lack of effective communication: In the video clip "Did You Get the Memo?", it is evident
that there is a lack of clear communication within the organization. The memo about TPS reports
seems to be poorly distributed, leading to confusion among employees.
2. Motivation problems: The video clip "Motivation Problems" highlights the demotivated work
environment at Initech. Employees seem disengaged and uninterested in their tasks, which may
indicate a lack of motivation and job satisfaction.
Task level:
1. Data analysis responsibilities: As per the job description for a data analyst, one of the key
responsibilities is to analyze large datasets and extract meaningful insights. This suggests that
data analysts at Initech play a crucial role in supporting decision-making processes through data
analysis.
2. Use of software tools: The job description mentions proficiency in various software tools such
as SQL, Excel, and statistical packages. This indicates that data analysts are expected to possess
technical skills related to data manipulation and analysis.
Person level:
1. Attention to detail: The job description emphasizes the importance of attention to detail for a
data analyst role. This implies that individuals in this position need to have a keen eye for
accuracy and precision in handling data.
2. Analytical thinking: Analytical skills are mentioned as a requirement in the job description,
suggesting that individuals should possess critical thinking abilities to interpret complex datasets.
Based on these observations, here is an HRD-focused needs assessment for Initech:
Organizational needs:
1. Improve communication channels: Implement measures to enhance communication within the
organization, ensuring important information reaches all employees effectively.
2. Foster employee engagement: Address motivational issues by implementing strategies like
employee recognition programs or team-building activities.
Task needs:
1. Provide training on advanced data analysis techniques: Offer professional development
opportunities for data analysts to enhance their analytical skills and stay updated with the latest
tools and techniques.
2. Review software capabiliti.
The following data reflect the frequency with which people voted.docx
The following data reflect the frequency with which people voted in the last election and were satisfied with the officials elected:
Satisfied
Voted
Yes
No
Yes
48
35
No
33
52
(a) What procedure should we perform? (b) What are H0 and Ha? (c) What is fe in each cell? (d) Compute . (e) With α = .05, what do you conclude about the correlation between these variables?
ASSESSMENT CONTEXT
Human Resource Management (HRM) is concerned with organising and looking after people in the workplace. On a day-to-day basis this includes recruitment, selection, training and development and assessing staff performance. An important part of HRM is workforce planning. This involves getting the right people in the right place at the right time. It also involves identifying the numbers of people required to enable the business to operate at full efficiency. These people need to have the right skills to do the job. Recruitment and selection are the most critical and significant human resources functions. Unless the organization has the best available employees, it will not be able to grow and flourish in the market. The drive and motivational levels of the employees need to be high to enable the company to attain its goals. All the steps of the recruitment and selection processes are equally important in attracting and retaining the right talent. A major part of management's job is ensuring that good policies and procedures are in place to ensure the successful recruitment and induction of high quality employees.
TASK 1. Analyse Strategic & Operational plans and policies
For this task, you are required to study the following 2 documents and answer the following questions: Search for this and answer the Q1, Q2, Q3 (I, ii, iii)
a) Tourism Australia enabling strategy (An extract from the Tourism Australia Corporate Plan 2016 – 2017)
b) Tourism Australia Recruitment Policy
Q1) Outline the recruitment and selection process for Tourism Australia. How does the Recruitment Policy ensure that suitable candidates are attracted to Tourism Australia?
Q2) What policies and procedures are in place to ensure that all shortlisted candidates are treated equally and that the selected candidate is likely to share Tourism Australia’s culture and values?
Q3) Explain the purpose of the following documents listed in the forms section at the end of the Recruitment Policy:
i) Behavioural Questions Manual
ii) Interview Guide Template
iii) Selection Assessment Form
TASK 2 Develop recruitment and selection policies and procedures and supporting documents
A job description should detail the purpose, tasks and responsibilities of the job. It is of great importance both in the recruitment process and the subsequent management of safe practice following appointment – for example it can help with induction and training. On the other hand, a clear and comprehensive job specification is the key tool for successful recruitment. The job specification enables the organisation to profile ...
Customer experience strategy development methodology v1.6
This document outlines a strategic methodology for developing a voice of the customer (VOC) program. It discusses the importance of understanding customers' wants and needs through qualitative and quantitative research. A VOC program provides a complete, prioritized understanding of customers in their own words. The methodology involves gathering customer data and feedback from multiple channels, analyzing insights into frameworks, developing customer segments, and identifying strategic themes to improve the customer experience. The goal is to better understand drivers of customer satisfaction and opportunities.
25925524.pdf
This casebook was created by the 36th and 37th batches of the Consulting and Strategy Club of IIM Lucknow to provide an overview of the case interview process for consulting roles. It contains frameworks for different case types, examples of past cases, transcripts of interviews, and additional resources. The casebook aims to help students prepare for consulting interviews by understanding the typical process and practicing various case scenarios. It is a comprehensive guide developed based on experiences of previous candidates who interviewed with consulting firms recruiting from IIM Lucknow.
Selection processes
The document outlines the recruitment and selection process for AIESEC in Brazil. It discusses planning timelines for promotion, recruitment, and selection. It proposes evaluating candidates in a hackathon-style process over 1-2 days where they work in teams on tasks and present their solutions. Candidates would be evaluated on entrepreneurship, curiosity, proactivity, and values alignment. The document provides details on candidate induction, task evaluation, feedback, and selection interviews. It aims to create a new recruitment approach modeled after hackathons to identify candidates suited for AIESEC through team experiences.
Writing Center Posters Writing Instruction, Exposit
The novel White Fang by Jack London follows the story of the wild dog White Fang who is separated from his mother in the harsh Yukon Territory during the 1890s Klondike Gold Rush. Through third-person perspective, the reader experiences White Fang's journey as he learns to survive on his own, fighting to obtain power and survival skills in the dangerous frozen environment. Over time, White Fang transforms from a wild dog into a domesticated pet.
How To Develop Value Propositions, for CIOs
CIO Business Innovation Series. Paul DiModica, author of the book “Sell Technology: Technology Sales Is a Premeditated Sport”, talks about technology salesmen:
Q: What are the top mistakes people make when selling technology? Well, first of all, most of them come to sell instead of listen. They're not prepared, and they tend to shoot from the hip. Secondly, they don't know what they're selling.
Q: They don't understand their product? No, it's deeper than that. They don't understand the value of what they're selling and, consequently, can't explain its value. And thirdly, they sell technology instead of a solution.
If your IT leadership team is having the same problems, then you are not alone.
Learn how to solve the problem.
2010 Seattle SMA Presentation - Conference Room Or Cubicle, What type of recr...
This document summarizes a presentation on how talent acquisition professionals can build credibility with hiring managers. It discusses moving from being viewed as an "expense center" to a "profit center" by focusing on quality of hire rather than just filling seats. It recommends recruiters lead the job ordering and candidate selection process, communicate proactively, and focus on metrics that drive business results like quality of hire and productivity rather than just time-to-fill. It also provides examples of competencies and steps recruiters can take to align their strategy with organizational objectives.
Methodology dimension voice of customer
You want to manage an important Change culture in your firm or team? First, Initiate your Change Story with your Customer needs. Learn to better know him, to better communicate with him to build a relation of Trust & partnership.
Accounting Firm Competitiveness Cch Singapore 22nd April 2010
This document discusses factors that shape success and competitiveness in CPA firms. It summarizes research showing that a firm's cultural orientation, especially around knowledge management, marketing, learning, and integrating strategy, knowledge management, and marketing, explains up to 70% of performance differences between firms. Leadership and values management are also important factors. The document provides examples from large accounting firms of how they approach issues like knowledge and learning, marketing with a focus on client value, and integrating strategy across business units.
Marketing Accounting Firms: presentation for the HKICPA
Copy of my presentation to the Hong Kong Institute of Certified Public Accountants on strategy and marketing
Vocational sales training generic
This is a vocational, hands-on training that is rarely seen in the Middle East. Participants spend 2 days full of role playing and hands on practice. They get exposed to sales situations, call on customers, do needs analysis, present their solutions and finally get their customer commitment to close the sale.
organizational culture
The document provides an overview of the first week of a course on organizational performance and culture. It includes an introduction to the unit and session outline, learning outcomes, and topics that will be covered related to organizational structure, strategy, and external factors. The session outline includes evaluating different types of organizational structures and their advantages/disadvantages, analyzing connections between organizational strategy and other business elements, and analyzing external trends impacting organizations using tools like PESTLE analysis. Various organizational structures, strategy approaches, and revenue generation examples are also discussed.
Number of Pages 5 (Double Spaced)Number of sources 4Writin.docx
Number of Pages: 5 (Double Spaced)
Number of sources: 4
Writing Style: APA
Assignment 4: HR Training Class
Due Week 8 and worth 200 points
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
Assignment Component
Proficiency
Maximum Points
Mission, Vision, and Values:
Assess the organization’s understanding of the mission, vision, and values, and how they relate the business strategy. Is there consensus on the mission and vision of the organization? What are the shared values of the organization? What are the behaviors espoused by these values?
Assessment of the organization’s understanding of mission, vision, and values is clear and complete. It includes direct examples of relationship to the business strategy.
6/12 points
Strategy Clarification:
Assess the organization’s understanding of the business strategy through interviews with mid-level and senior managers. Assess their understanding and agreement of the business unit’s value proposition, market position, and competitive advantage (these are inputs from M5: Assignment 1).
Assessment of the organization’s understanding of business strategy is clear, complete, and grounded in reason. Examples from the interviews with mid-level and senior managers are used to illustrate or expand ideas.
Assessment of the understanding and agreement of the business unit is clear, complete, and grounded in reason.
9/12 points
Cultural Assessment:
Explain the unwritten rules and shared values.
Architecting CX Measurement Frameworks and Ensuring CX Metrics are fit for Pu...
Join us for a deep dive into the art of architecting Customer Experience (CX) measurement frameworks and ensuring that CX metrics are precisely tailored for their intended purpose. In this engaging session, you'll walk away with actionable insights and a tangible plan for refining your measurement strategies. Discover how to craft CX measurement frameworks that align seamlessly with your business objectives, ensuring that your metrics deliver meaningful and robust insights. Whether you're seeking to enhance customer satisfaction, optimise processes, or drive innovation, this session will provide you with potential approaches and practical steps to bolster the effectiveness and relevance of your CX metrics. It's your blueprint for creating a customer-centric roadmap to success.
Mk0015 services marketing and customer relationship management
This document provides information about getting fully solved assignments for the MBA Semester 4 course MK0015 – Services Marketing and Customer Relationship Management. It includes 6 questions as part of an assignment on the topic. Students are instructed to send their semester and specialization details to the provided email or call the phone number to receive solved assignments. The assignment includes questions about concepts like service mapping, factors influencing customer expectations, pricing strategies, service blueprinting, positioning of services, and marketing in industries like banking, airlines, and hospitality.
CXPA Networking event Jhb May 2016 - Overview of Customer Experience in South...
During May 2016 the South African chapter of CXPA hosted a networking event where Prof Adré Schreuder (CEO of Consulta & Founder of SAcsi) was asked to present an industry overview of customer experience in South Africa. The presentation covers a divergent, well grounded view to customer experience concepts, principles, models & aims to dispel some of the most prevailing myths.
IIM Lucknow Casebook 2022-23.pdf
This document provides an overview of the consulting interview process for students preparing for roles at consulting firms. It discusses the typical steps, including creating an impactful CV to make the initial shortlist, participating in a month-long buddy process for mentorship and evaluation, and participating in final interviews consisting of case studies and HR questions. The case interviews evaluate problem-solving, communication, and quantitative skills, while HR questions focus on fit for the role and company. Currently, most interviews are conducted virtually due to COVID-19, requiring strong communication to engage interviewers without physical materials. The document aims to help students understand the end-to-end process to prepare effectively.
review analysis scaledagile for starting
The document discusses Lean Portfolio Management (LPM) and how it differs from traditional project portfolio management approaches. LPM shifts from big upfront planning, functional silos, and project-centric funding to continuous value delivery through cross-functional teams. It utilizes techniques like value stream funding, participatory budgeting, portfolio kanban, minimum viable products, and objective outcome-based measures rather than task completion. The goal is to take a more lean-agile approach that is adaptive, delivers working solutions frequently, and better meets customer needs.
Floridas Construction defect statute, F.S. 558.001 and the balance .docx
Florida's Construction defect statute, F.S. 558.001 and the balance of Chapter 558 which became effective on May 27 2003 has caused considerable confusion among construction and practitioners and contractors relating to its procedure and enforcement.
Please furnish a summary or the obligations, responsibilities and time limitations imposed on those parties required to serve notice of the defect and those parties receiving notice of the defect. Discuss both the posititve and negative aspects as it relates to both parties concerning the Mutual Exchange of Evidence, the right t Inspect the Property, Destructive Testing , The Contractor's failure to take any action, the Contractor's Failure to Honor an agreement to Make Repairs, and the time limits to complete promised repairs.
Finally, provide a conclusion regarding the effectiveness of this statute and its benefit(s), if any, to the construction industry and the homeowner.
.
FLORIDA NATIONAL UNIVERSITYRN-BSN PROGRAMNURSING DEPARTMENTN.docx
FLORIDA NATIONAL UNIVERSITY
RN-BSN PROGRAM
NURSING DEPARTMENT
NUR4636 – COMMUNITY HEALTH NURSING
COMMUNITY HEALTH ASSESSMENT/WINSHIELD SURVEY
PROF. EDDIE CRUZ, RN MSN
GUIDELINES:
Also, you must present a table as an appendix with the following topics and description;
· Community description.
· Community health status (can be obtain from the department of health).
· The role of the community as a client.
· Healthy people 2020, leading health indicators in your community.
· The age, nature, and condition of the community’s available housing
· Infrastructure needs – roads, bridges, streetlights, etc.
· The presence or absence of functioning businesses and industrial facilities
· The location, condition, and use of public spaces
· The amount of activity on the streets at various times of the day, week, or year
· The noise level in various parts of the community
· The amount and movement of traffic at various times of day
· The location and condition of public buildings – the city or town hall, courthouse, etc.
· Transportation
· Race and ethnicity
· Open spaces
· Service centers
· Religion and politics
The assignment will be posted in both the discussion tab of the blackboard under the forum title “Community assessment” and in the SafeAssign exercise in the assignment tab. The assignment is due on Sunday, May 24, 2020 @ 11:59 and then I will open for you to review your peers and post two replies about their assessment. The value of the replies is 20 points (10 points for each reply).
The due date to post the assignment in on Sunday, May 24, 2020 @ 11:59 PM and for the replies on Wednesday, May 27th, 2020. After the 24th only the replies will be accepted.
This assignment has a total value of 100 points, 80 for the survey and the replies 20 points. I will be monitoring plagiarism very closely.
If you have any question you can contact me via FNU email.
Discussion-3
by Vijay Manohar - Tuesday, May 19, 2020, 8:08 PM
What are the business costs and risks of poor data quality?
Every company, Analytics should be executed on Standard data and it should be made mandatory. Poor Data Quality will have an adverse effect on the performance, ideologies, and also master plan of the company. In the Performace factor, Poor Data Quality end up in price rise, workers at the end of the day won't feel happy with their job. As a direct proportion, this would end up in customers not being happy with our product. They order a product and it ended up in delivering to a different address. The main disadvantage is we end up losing in all ways and correcting poor data quality involves a lot of dollars and hours getting wasted.(Redman, T. C., 1998)(Celko, J., 1995)(Davenport, T.H., 1997)
What is Data Mining?
Data Mining is a technology used in order to filter the data and pull out the knowledge from the dataset. The mechanism involved in order to pull out meaningful information which is mixed along with raw data present in unlike datasets across, unlike dat.
More Related Content
Similar to First of all. Please read the slide of workshop 4 carefully and u.docx
Becoming an investable startup in east africa the pivot east criteria - apr...
The document outlines the criteria for startups to be considered investable by PIVOT East in East Africa. It describes 11 areas that startups must demonstrate: 1) identified problems and customer segments, 2) solution to address customer pains, 3) tested revenue streams, 4) technological advantage, 5) competitive analysis, 6) customer acquisition channels, 7) team composition and commitment, 8) market traction metrics, 9) 12-month projections, 10) pitch video, and 11) demo video or screenshots. Meeting these criteria helps startups validate their business model and attract potential investors.
Please provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questions:
Week 5 Content(1)- Needs Assessment
Introduction
Needs assessment is the process of identifying and articulating an organization's human resource
development (HRD) needs. Needs assessment helps identify an organization's goals, reveals gaps
between employee's skills and skills needed for effective job performance, identifies gaps
between current skills and ones needed for future job performance and reveals the conditions
under which the HRD activity will occur. Based on the video clips from the movie Office Space
and the job description for a data analyst at Initech, I have conducted an HRD-focused needs
assessment for the organization. The assessment includes findings for organizational, task, and
person level needs.
Organizational level:
1. Lack of effective communication: In the video clip "Did You Get the Memo?", it is evident
that there is a lack of clear communication within the organization. The memo about TPS reports
seems to be poorly distributed, leading to confusion among employees.
2. Motivation problems: The video clip "Motivation Problems" highlights the demotivated work
environment at Initech. Employees seem disengaged and uninterested in their tasks, which may
indicate a lack of motivation and job satisfaction.
Task level:
1. Data analysis responsibilities: As per the job description for a data analyst, one of the key
responsibilities is to analyze large datasets and extract meaningful insights. This suggests that
data analysts at Initech play a crucial role in supporting decision-making processes through data
analysis.
2. Use of software tools: The job description mentions proficiency in various software tools such
as SQL, Excel, and statistical packages. This indicates that data analysts are expected to possess
technical skills related to data manipulation and analysis.
Person level:
1. Attention to detail: The job description emphasizes the importance of attention to detail for a
data analyst role. This implies that individuals in this position need to have a keen eye for
accuracy and precision in handling data.
2. Analytical thinking: Analytical skills are mentioned as a requirement in the job description,
suggesting that individuals should possess critical thinking abilities to interpret complex datasets.
Based on these observations, here is an HRD-focused needs assessment for Initech:
Organizational needs:
1. Improve communication channels: Implement measures to enhance communication within the
organization, ensuring important information reaches all employees effectively.
2. Foster employee engagement: Address motivational issues by implementing strategies like
employee recognition programs or team-building activities.
Task needs:
1. Provide training on advanced data analysis techniques: Offer professional development
opportunities for data analysts to enhance their analytical skills and stay updated with the latest
tools and techniques.
2. Review software capabiliti.
The following data reflect the frequency with which people voted.docx
The following data reflect the frequency with which people voted in the last election and were satisfied with the officials elected:
Satisfied
Voted
Yes
No
Yes
48
35
No
33
52
(a) What procedure should we perform? (b) What are H0 and Ha? (c) What is fe in each cell? (d) Compute . (e) With α = .05, what do you conclude about the correlation between these variables?
ASSESSMENT CONTEXT
Human Resource Management (HRM) is concerned with organising and looking after people in the workplace. On a day-to-day basis this includes recruitment, selection, training and development and assessing staff performance. An important part of HRM is workforce planning. This involves getting the right people in the right place at the right time. It also involves identifying the numbers of people required to enable the business to operate at full efficiency. These people need to have the right skills to do the job. Recruitment and selection are the most critical and significant human resources functions. Unless the organization has the best available employees, it will not be able to grow and flourish in the market. The drive and motivational levels of the employees need to be high to enable the company to attain its goals. All the steps of the recruitment and selection processes are equally important in attracting and retaining the right talent. A major part of management's job is ensuring that good policies and procedures are in place to ensure the successful recruitment and induction of high quality employees.
TASK 1. Analyse Strategic & Operational plans and policies
For this task, you are required to study the following 2 documents and answer the following questions: Search for this and answer the Q1, Q2, Q3 (I, ii, iii)
a) Tourism Australia enabling strategy (An extract from the Tourism Australia Corporate Plan 2016 – 2017)
b) Tourism Australia Recruitment Policy
Q1) Outline the recruitment and selection process for Tourism Australia. How does the Recruitment Policy ensure that suitable candidates are attracted to Tourism Australia?
Q2) What policies and procedures are in place to ensure that all shortlisted candidates are treated equally and that the selected candidate is likely to share Tourism Australia’s culture and values?
Q3) Explain the purpose of the following documents listed in the forms section at the end of the Recruitment Policy:
i) Behavioural Questions Manual
ii) Interview Guide Template
iii) Selection Assessment Form
TASK 2 Develop recruitment and selection policies and procedures and supporting documents
A job description should detail the purpose, tasks and responsibilities of the job. It is of great importance both in the recruitment process and the subsequent management of safe practice following appointment – for example it can help with induction and training. On the other hand, a clear and comprehensive job specification is the key tool for successful recruitment. The job specification enables the organisation to profile ...
Customer experience strategy development methodology v1.6
This document outlines a strategic methodology for developing a voice of the customer (VOC) program. It discusses the importance of understanding customers' wants and needs through qualitative and quantitative research. A VOC program provides a complete, prioritized understanding of customers in their own words. The methodology involves gathering customer data and feedback from multiple channels, analyzing insights into frameworks, developing customer segments, and identifying strategic themes to improve the customer experience. The goal is to better understand drivers of customer satisfaction and opportunities.
25925524.pdf
This casebook was created by the 36th and 37th batches of the Consulting and Strategy Club of IIM Lucknow to provide an overview of the case interview process for consulting roles. It contains frameworks for different case types, examples of past cases, transcripts of interviews, and additional resources. The casebook aims to help students prepare for consulting interviews by understanding the typical process and practicing various case scenarios. It is a comprehensive guide developed based on experiences of previous candidates who interviewed with consulting firms recruiting from IIM Lucknow.
Selection processes
The document outlines the recruitment and selection process for AIESEC in Brazil. It discusses planning timelines for promotion, recruitment, and selection. It proposes evaluating candidates in a hackathon-style process over 1-2 days where they work in teams on tasks and present their solutions. Candidates would be evaluated on entrepreneurship, curiosity, proactivity, and values alignment. The document provides details on candidate induction, task evaluation, feedback, and selection interviews. It aims to create a new recruitment approach modeled after hackathons to identify candidates suited for AIESEC through team experiences.
Writing Center Posters Writing Instruction, Exposit
The novel White Fang by Jack London follows the story of the wild dog White Fang who is separated from his mother in the harsh Yukon Territory during the 1890s Klondike Gold Rush. Through third-person perspective, the reader experiences White Fang's journey as he learns to survive on his own, fighting to obtain power and survival skills in the dangerous frozen environment. Over time, White Fang transforms from a wild dog into a domesticated pet.
How To Develop Value Propositions, for CIOs
CIO Business Innovation Series. Paul DiModica, author of the book “Sell Technology: Technology Sales Is a Premeditated Sport”, talks about technology salesmen:
Q: What are the top mistakes people make when selling technology? Well, first of all, most of them come to sell instead of listen. They're not prepared, and they tend to shoot from the hip. Secondly, they don't know what they're selling.
Q: They don't understand their product? No, it's deeper than that. They don't understand the value of what they're selling and, consequently, can't explain its value. And thirdly, they sell technology instead of a solution.
If your IT leadership team is having the same problems, then you are not alone.
Learn how to solve the problem.
2010 Seattle SMA Presentation - Conference Room Or Cubicle, What type of recr...
This document summarizes a presentation on how talent acquisition professionals can build credibility with hiring managers. It discusses moving from being viewed as an "expense center" to a "profit center" by focusing on quality of hire rather than just filling seats. It recommends recruiters lead the job ordering and candidate selection process, communicate proactively, and focus on metrics that drive business results like quality of hire and productivity rather than just time-to-fill. It also provides examples of competencies and steps recruiters can take to align their strategy with organizational objectives.
Methodology dimension voice of customer
You want to manage an important Change culture in your firm or team? First, Initiate your Change Story with your Customer needs. Learn to better know him, to better communicate with him to build a relation of Trust & partnership.
Accounting Firm Competitiveness Cch Singapore 22nd April 2010
This document discusses factors that shape success and competitiveness in CPA firms. It summarizes research showing that a firm's cultural orientation, especially around knowledge management, marketing, learning, and integrating strategy, knowledge management, and marketing, explains up to 70% of performance differences between firms. Leadership and values management are also important factors. The document provides examples from large accounting firms of how they approach issues like knowledge and learning, marketing with a focus on client value, and integrating strategy across business units.
Marketing Accounting Firms: presentation for the HKICPA
Copy of my presentation to the Hong Kong Institute of Certified Public Accountants on strategy and marketing
Vocational sales training generic
This is a vocational, hands-on training that is rarely seen in the Middle East. Participants spend 2 days full of role playing and hands on practice. They get exposed to sales situations, call on customers, do needs analysis, present their solutions and finally get their customer commitment to close the sale.
organizational culture
The document provides an overview of the first week of a course on organizational performance and culture. It includes an introduction to the unit and session outline, learning outcomes, and topics that will be covered related to organizational structure, strategy, and external factors. The session outline includes evaluating different types of organizational structures and their advantages/disadvantages, analyzing connections between organizational strategy and other business elements, and analyzing external trends impacting organizations using tools like PESTLE analysis. Various organizational structures, strategy approaches, and revenue generation examples are also discussed.
Number of Pages 5 (Double Spaced)Number of sources 4Writin.docx
Number of Pages: 5 (Double Spaced)
Number of sources: 4
Writing Style: APA
Assignment 4: HR Training Class
Due Week 8 and worth 200 points
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
Assignment Component
Proficiency
Maximum Points
Mission, Vision, and Values:
Assess the organization’s understanding of the mission, vision, and values, and how they relate the business strategy. Is there consensus on the mission and vision of the organization? What are the shared values of the organization? What are the behaviors espoused by these values?
Assessment of the organization’s understanding of mission, vision, and values is clear and complete. It includes direct examples of relationship to the business strategy.
6/12 points
Strategy Clarification:
Assess the organization’s understanding of the business strategy through interviews with mid-level and senior managers. Assess their understanding and agreement of the business unit’s value proposition, market position, and competitive advantage (these are inputs from M5: Assignment 1).
Assessment of the organization’s understanding of business strategy is clear, complete, and grounded in reason. Examples from the interviews with mid-level and senior managers are used to illustrate or expand ideas.
Assessment of the understanding and agreement of the business unit is clear, complete, and grounded in reason.
9/12 points
Cultural Assessment:
Explain the unwritten rules and shared values.
Architecting CX Measurement Frameworks and Ensuring CX Metrics are fit for Pu...
Join us for a deep dive into the art of architecting Customer Experience (CX) measurement frameworks and ensuring that CX metrics are precisely tailored for their intended purpose. In this engaging session, you'll walk away with actionable insights and a tangible plan for refining your measurement strategies. Discover how to craft CX measurement frameworks that align seamlessly with your business objectives, ensuring that your metrics deliver meaningful and robust insights. Whether you're seeking to enhance customer satisfaction, optimise processes, or drive innovation, this session will provide you with potential approaches and practical steps to bolster the effectiveness and relevance of your CX metrics. It's your blueprint for creating a customer-centric roadmap to success.
Mk0015 services marketing and customer relationship management
This document provides information about getting fully solved assignments for the MBA Semester 4 course MK0015 – Services Marketing and Customer Relationship Management. It includes 6 questions as part of an assignment on the topic. Students are instructed to send their semester and specialization details to the provided email or call the phone number to receive solved assignments. The assignment includes questions about concepts like service mapping, factors influencing customer expectations, pricing strategies, service blueprinting, positioning of services, and marketing in industries like banking, airlines, and hospitality.
CXPA Networking event Jhb May 2016 - Overview of Customer Experience in South...
During May 2016 the South African chapter of CXPA hosted a networking event where Prof Adré Schreuder (CEO of Consulta & Founder of SAcsi) was asked to present an industry overview of customer experience in South Africa. The presentation covers a divergent, well grounded view to customer experience concepts, principles, models & aims to dispel some of the most prevailing myths.
IIM Lucknow Casebook 2022-23.pdf
This document provides an overview of the consulting interview process for students preparing for roles at consulting firms. It discusses the typical steps, including creating an impactful CV to make the initial shortlist, participating in a month-long buddy process for mentorship and evaluation, and participating in final interviews consisting of case studies and HR questions. The case interviews evaluate problem-solving, communication, and quantitative skills, while HR questions focus on fit for the role and company. Currently, most interviews are conducted virtually due to COVID-19, requiring strong communication to engage interviewers without physical materials. The document aims to help students understand the end-to-end process to prepare effectively.
review analysis scaledagile for starting
The document discusses Lean Portfolio Management (LPM) and how it differs from traditional project portfolio management approaches. LPM shifts from big upfront planning, functional silos, and project-centric funding to continuous value delivery through cross-functional teams. It utilizes techniques like value stream funding, participatory budgeting, portfolio kanban, minimum viable products, and objective outcome-based measures rather than task completion. The goal is to take a more lean-agile approach that is adaptive, delivers working solutions frequently, and better meets customer needs.
Similar to First of all. Please read the slide of workshop 4 carefully and u.docx (20)
Becoming an investable startup in east africa the pivot east criteria - apr...
Becoming an investable startup in east africa the pivot east criteria - apr...
Please provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questionsWeek 5 Conten.pdf
The following data reflect the frequency with which people voted.docx
The following data reflect the frequency with which people voted.docx
Customer experience strategy development methodology v1.6
Customer experience strategy development methodology v1.6
Writing Center Posters Writing Instruction, Exposit
Writing Center Posters Writing Instruction, Exposit
2010 Seattle SMA Presentation - Conference Room Or Cubicle, What type of recr...
2010 Seattle SMA Presentation - Conference Room Or Cubicle, What type of recr...
Accounting Firm Competitiveness Cch Singapore 22nd April 2010
Accounting Firm Competitiveness Cch Singapore 22nd April 2010
Marketing Accounting Firms: presentation for the HKICPA
Marketing Accounting Firms: presentation for the HKICPA
Number of Pages 5 (Double Spaced)Number of sources 4Writin.docx
Number of Pages 5 (Double Spaced)Number of sources 4Writin.docx
Architecting CX Measurement Frameworks and Ensuring CX Metrics are fit for Pu...
Architecting CX Measurement Frameworks and Ensuring CX Metrics are fit for Pu...
Mk0015 services marketing and customer relationship management
Mk0015 services marketing and customer relationship management
CXPA Networking event Jhb May 2016 - Overview of Customer Experience in South...
CXPA Networking event Jhb May 2016 - Overview of Customer Experience in South...
More from clydes2
Floridas Construction defect statute, F.S. 558.001 and the balance .docx
Florida's Construction defect statute, F.S. 558.001 and the balance of Chapter 558 which became effective on May 27 2003 has caused considerable confusion among construction and practitioners and contractors relating to its procedure and enforcement.
Please furnish a summary or the obligations, responsibilities and time limitations imposed on those parties required to serve notice of the defect and those parties receiving notice of the defect. Discuss both the posititve and negative aspects as it relates to both parties concerning the Mutual Exchange of Evidence, the right t Inspect the Property, Destructive Testing , The Contractor's failure to take any action, the Contractor's Failure to Honor an agreement to Make Repairs, and the time limits to complete promised repairs.
Finally, provide a conclusion regarding the effectiveness of this statute and its benefit(s), if any, to the construction industry and the homeowner.
.
FLORIDA NATIONAL UNIVERSITYRN-BSN PROGRAMNURSING DEPARTMENTN.docx
FLORIDA NATIONAL UNIVERSITY
RN-BSN PROGRAM
NURSING DEPARTMENT
NUR4636 – COMMUNITY HEALTH NURSING
COMMUNITY HEALTH ASSESSMENT/WINSHIELD SURVEY
PROF. EDDIE CRUZ, RN MSN
GUIDELINES:
Also, you must present a table as an appendix with the following topics and description;
· Community description.
· Community health status (can be obtain from the department of health).
· The role of the community as a client.
· Healthy people 2020, leading health indicators in your community.
· The age, nature, and condition of the community’s available housing
· Infrastructure needs – roads, bridges, streetlights, etc.
· The presence or absence of functioning businesses and industrial facilities
· The location, condition, and use of public spaces
· The amount of activity on the streets at various times of the day, week, or year
· The noise level in various parts of the community
· The amount and movement of traffic at various times of day
· The location and condition of public buildings – the city or town hall, courthouse, etc.
· Transportation
· Race and ethnicity
· Open spaces
· Service centers
· Religion and politics
The assignment will be posted in both the discussion tab of the blackboard under the forum title “Community assessment” and in the SafeAssign exercise in the assignment tab. The assignment is due on Sunday, May 24, 2020 @ 11:59 and then I will open for you to review your peers and post two replies about their assessment. The value of the replies is 20 points (10 points for each reply).
The due date to post the assignment in on Sunday, May 24, 2020 @ 11:59 PM and for the replies on Wednesday, May 27th, 2020. After the 24th only the replies will be accepted.
This assignment has a total value of 100 points, 80 for the survey and the replies 20 points. I will be monitoring plagiarism very closely.
If you have any question you can contact me via FNU email.
Discussion-3
by Vijay Manohar - Tuesday, May 19, 2020, 8:08 PM
What are the business costs and risks of poor data quality?
Every company, Analytics should be executed on Standard data and it should be made mandatory. Poor Data Quality will have an adverse effect on the performance, ideologies, and also master plan of the company. In the Performace factor, Poor Data Quality end up in price rise, workers at the end of the day won't feel happy with their job. As a direct proportion, this would end up in customers not being happy with our product. They order a product and it ended up in delivering to a different address. The main disadvantage is we end up losing in all ways and correcting poor data quality involves a lot of dollars and hours getting wasted.(Redman, T. C., 1998)(Celko, J., 1995)(Davenport, T.H., 1997)
What is Data Mining?
Data Mining is a technology used in order to filter the data and pull out the knowledge from the dataset. The mechanism involved in order to pull out meaningful information which is mixed along with raw data present in unlike datasets across, unlike dat.
FLORIDA’S ENDANGERED AND THREATENED SPECIES Upda.docx
FLORIDA’S ENDANGERED AND THREATENED
SPECIES
Updated January 2016
FLORIDA FISH AND WILDLIFE CONSERVATION COMMISSION
Florida’s Endangered and Threatened Species List 1
CONTENTS
PREFACE ...................................................................................................................................... 2
NUMERICAL SUMMARY OF SPECIES ................................................................................. 4
OFFICIAL LISTS ......................................................................................................................... 5
VERTEBRATES ....................................................................................................................... 5
FISH ....................................................................................................................................... 5
AMPHIBIANS....................................................................................................................... 5
REPTILES ............................................................................................................................. 5
BIRDS .................................................................................................................................... 6
MAMMALS........................................................................................................................... 7
INVERTEBRATES .................................................................................................................. 8
CORALS ................................................................................................................................ 8
CRUSTACEANS................................................................................................................... 9
INSECTS ............................................................................................................................... 9
MOLLUSKS .......................................................................................................................... 9
KEY TO ABBREVIATIONS AND NOTATIONS .................................................................. 10
SPECIES ADDED, REVISED, OR REMOVED SINCE 2010 ............................................... 11
Florida’s Endangered and Threatened Species List 2
PREFACE
This document consolidates the official State of Florida’s Endangered and Threatened
Species List of wildlife. The Florida Fish and Wildlife Conservation Commission (FWC)
maintains the state list of animals designated as Federally-designated Endangered or Threatened,
State-designated Threatened, or State-designated Species of Special Concern, in accordance with
Rules 68A-27.003, and 68A-27.005, respectively, Florida Administrative Code (F.A.C.),
https://www.flrules.org/Default.asp.
On November 8, 2010 new Threatened species rules approved by the Commission went
into effect (https://www.flrules.org.
Florida National UniversityNursing DepartmentBSN Program.docx
Florida National University
Nursing Department
BSN Program
NUR 4636-Community Health Nursing
Prof. Eddie Cruz, RN MSN
Please choose one infectious disease or communicable disease and present a 1,000 words essay including the follow;
Name of the disease including agents that cause Infectious/Communicable Disease, the mode of contamination or how it is spread.
The modes of prevention applying the three levels of prevention with at least one example of each one.
Prevalence and control of the condition according to the Center for Disease Control and Prevention (CDC) including morbidity and mortality.
Implications of the disease in the community and the role of the community health nurse in the control and prevention of the disease.
The essay must be presented in a Word Document, APA format, Arial 12 font attached to the forum in the tab of the Discussion Question title “Infections/Communicable disease essay” and in the assignment tab under the exercise title “SafeAssign infectious/communicable disease”. A minimum of 3 references no older than 5 years must be used. If you use any reference from any website make sure they are reliable sites such as CDC, NIH, Institute of Medicine, etc.
There is a rubric attached to the assignment for your guidance.
Below please see the definitions of infectious disease and communicable disease. They are similar but differ in some characteristics.
Infectious diseases
are disorders caused by organisms — such as bacteria, viruses, fungi or parasites. Many organisms live in and on our bodies. They're normally harmless or even helpful. But under certain conditions, some organisms may cause
disease
. Some
infectious diseases
can be passed from person to person.
Communicable
, or infectious
diseases
, are caused by microorganisms such as bacteria, viruses, parasites and fungi that can be spread, directly or indirectly, from one person to another. Some are transmitted through bites from insects while others are caused by ingesting contaminated food or water.
.
Florida National UniversityBiomedical Ethics Assignment Week 2.docx
Florida National University
Biomedical Ethics: Assignment Week 2
Student PowerPoint Presentation Chapter 2
Objectives: The presentation project has more than a few objectives. It involves students to spread over impressions from It changes options for reproductive choices, It can separate roles of genetic mother and gestational mother, the social mother may be different from either of the above. The progression to recognize and analysis circumstances Decision points have also multiplied, Many steps can be completed in the lab which, allows different decision points about having a baby, We are not prepared to deal with all of the changes conceptually, emotionally or ethically. In accumulation, the student will be able to categorize a variety of individual’s rights by allied health professionals.
Format and Guidelines: The student will produce a Power Point Presentation from Chapter 2 of the Textbook and the Article related to Week 3 (Choose your desire topic form these chapters).The Presentation should have a minimum of 12 slides, including Title Page, Introduction, Conclusion, and References.
The student must use other textbooks, research papers, and articles as references (minimum 3).
Due date: Sunday, March 15, 2020 at 11:30PM.
Originality: Turnitin submission required
EACH POWEROIINT SHOULD INCLUDE THE FOLLOWING:
1. Title Page: Topic Name, Student Name
2. Introduction: Provide a brief synopsis of the meaning (not a description) of the topic you choose, in your own words
3. Content Body: Progress your theme, provide Material, illustrations and Diagram to explain, describe and clarify the Topic you choose.
4. Conclusion: Briefly summarize your thoughts & conclusion to your critique of the articles and Chapter you read.
5. References: The student must use other textbooks, research papers, and articles as references (minimum 3).
ASSIGNMENT DUE DATE:
The assignment is to be electronically posted in the Assignments Link on Blackboard no later than noon on Sunday, March 15, 2020.
Dr. Gisela Llamas
Florida National University
Grading Sheet
Student Name __________________________________ Date_____________________
Category
Possible Points
Actual Points
Presentation style and content.
3
Distributed bibliography w/ 3 additional readings
2
Inclusion of diversity content Pictures, Graphic, etc.
2
Length: Minimum 12 slides
1
Required Format
2
TOTAL
10
Dr. Gisela Llamas
ASSIGNMENT GRADING SYSTEM
A
90% - 100%
B+
85% - 89%
B
80% - 84%
C+
75% - 79%
C
70% - 74%
D
60% – 69%
F
50% - 59% Or less.
Dr. Gisela Llamas
Chapter Two
Principles of Health Care Ethics
1
2
Principles of Ethics
Extends your foundation of ethics.
Gives you ways to apply ethics to practical situations.
The four most often used in health care are nonmaleficience, beneficence, autonomy, and justice.
3
3
Nonmaleficience
Sometimes this is translated as “first do no harm”.
Ethical theories define harm in di.
FLORIDA NATIONAL UNIVERSITYRN TO BSN PROGRAM,COMMUNITY HEALT.docx
This document provides guidelines for a windshield survey assignment for a community health nursing course. Students are instructed to observe and describe the physical environment, demographics, health and social services, and community issues of their assigned area. The assignment requires a narrative in APA format that addresses the geographical description and boundaries, housing and zoning, health resources, citizen safety services, services for seniors, and community welfare services. It will be graded based on the thoroughness and clarity of the physical environment, people, services, analysis, mechanics, and timeliness sections.
Flora DiamreyanLeading Health Promotion for Populations .docx
The document discusses the role of the Doctor of Nurse Practice (DNP) in promoting population health through various evidence-based strategies. It describes how the DNP can lead efforts to improve population health on local, national, and global scales through prevention methods like health education and immunization. The DNP uses data analysis and program evaluation to design and implement interventions to address health promotion, disease prevention, and access to healthcare resources with the goal of optimizing population health outcomes.
Flood StoriesThe Epic of Gilgamesh (Norton 54-109) and .docx
Flood Stories
"The Epic of Gilgamesh" (Norton 54-109) and "Noah and the Flood" (Norton 122-126).
Write a 5-6 page paper (plus Works Cited) on the different depictions of flood stories in antiquity.
Include paraphrases, quotes, and in-text citations to provide evidence for your argument.
double-spaced, 12-point, Times New Roman, in MLA formatting style
.
FLICKERING SNAPSHOTOF YAHOO S FUTUREMYSPACES BIC PLAN(.docx
FLICKERING SNAPSHOT
OF YAHOO S FUTURE
MYSPACES BIC PLAN
(STOP LAUGHING)
INNOVATING IN
MICROSOFT'S GARAGE
FIVE TRUTHS THAT EXPLAIN
WITH THE QUINTESSENTIALLY
PHOTO ILLUSTRATION BY JOE ZEFF DESIGN APRIL 2013 FASTC0MPANY.COM 35
NEXT
Could it be that Apple's best quarter
ever—and the second most profitable in
U.S. corporate history, at $13.1 billion—is
a head-for-the-hills disaster? With mar-
gins declining and no imminent "in-
sanely greaf new products (as Steve Jobs
liked to call them), has the age of Apple
come abruptly to an end?
To understand whaf s happening with
Apple, it's prudent to step back from the
noise of Wall Street and recognize five
essential truths about Apple's success.
TRUTH NO. I: Apple has never been a non-
stop, new-product machine.
Apple's stock wouldn't have plunged if
expectations, financial and otherwise,
hadn't been so high. Apple is the market's
most emotionally driven brand, "the
Super Bowl for stock lunatics," as Stock-
TWits CEO Howard Lindzon puts it. Every
tech blogger, hedge-fund manager, and
fan has a fervent opinion about it. We
have been emotionally conditioned to
believe in Apple's game-changing powers.
Apple thrived on this attention and
the belief that the next revolutionary
product was coming: iPod, iPhone, iPad.
What is too easily forgotten is that Apple's
quantum leaps were never fast and furi-
ous. We forget that six years separated
the launches of the iPod and the iPhone,
The marvel of Apple has been
its seemingly inexhaustible
capacity to pummel consumers
again and a jiain with
product refinements.
and three years came between the iPhone
and iPad. What is more, the pace of adop-
tion of these products, meteoric of late,
was not always so. The iPad took two
years to sell 100 million units; the iPhone
nearly four years; the iPod six.
Is there impatience about what's
coming next? Of course. Wall Street is
indignant that Apple hasn't announced
a wearable computer, say, or a voice-
controlled TV As Lindzon says, "Apple's
problem is that it can't dance to what Wall
Street wants." But, frankly, it never has.
TRUTH NO. 2: The real driver of Apple's
success has been incremental
innovation.
If the magic of Steve Jobs was his aptitude
for conceiving new product categories,
the marvel of Apple has been its seem-
ingly inexhaustible capacity to pummel
consumers again and again with product
refinements. Apple has earned a distinc-
tive reputation for thriving with only a
handful of products; often overlooked is
how many different versions of these few
products Apple continually rolls out.
The Apple gadgets we know and love
today are markedly different from their
first iterations. Yes, the 2001 launch of
the iPod marked the beginning of a
revolution in how we consume music.
But most forget that iPod sales didn't
explode until 2005, when Apple released
the Nano. Apple released two dozen ver-
sions of the iPod—including generations
of the Classic, Nano, Mini, Shuffle, Touch,
even one branded and di.
Florida Department of Corrections- Suggested Action or Change Outlin.docx
Florida Department of Corrections- Suggested Action or Change OutlineAndersen Dupiton, Lawrence Yarbrough, Patricia Sanchez, Grace Acevedo, Wendi Boyd
CJA 475
May 13, 2019Dr. Jacquelyn Bradway
Florida Department of Corrections- Suggested Action or Change
The Strategy Change Cycle develops into a strategic management procedure. Not just a strategic planning process, to the degree that it is used to connect preparation and implementation and to achieve a business in a strategic method on a continuing basis. The total reason and point of strategic management are to grow a ongoing pledge to the task and vision of the company together within and in the sanctioning atmosphere, cultivate a philosophy that recognizes and supports the task and vision, and will uphold a strong attention of the establishment’s strategic outline during all its conclusionary developments and actions.
Florida Department of corrections has 143 facilities statewide, including 50 major institutions, 17 annexes, seven private prisons that are over seen by the Florida Department of Management Services, 34 work camps, three re-entry centers, two road prisons, two road prisons one forestry camp, one basic training camp, 12 FDC operated work release centers and 16 more work release centers that are operated by different vendors. Institutions are geographically grouped in four regions. The Florida Department of corrections is dedicated to transforming lives one at a time and to do this they must continue to change.
1) Changes in management
2) increase in pay and benefits
3) Job Security and advancement
4) Stressful and under appreciated
5) Develop a better workplace culture
6) Innovation
Working with inmates daily can be a difficult and developing a positive work environment, changing the organization culture and promoting healthy relationships between co- workers, can help change the face of the Florida Department of Corrections.
Chief of Staff
· To reinforce partnerships with Florida’s colleges and universities for the provision of research in the area of corrections.
· To continue to host our Community Partnership meetings to strengthen ties to local stakeholders and community organizations
· Enhance internal Department communications
Director of Legislative Affairs
· To continue to encourage the development of local criminal justice partnerships.
Regional Directors (Institutions and Community Corrections)
· To ensure partnerships with Florida’s colleges and universities for the utilization of interns for the State correctional system
· To establish collaborative partnerships with local law enforcement, community service providers, businesses, and other appropriate entities.
Deputy Assistant Secretary of Institutions
· To comply with Department audit standards addressing Public and staff safety.
· Maintain an effective emergency management system and resources to respond to institutional emergencies.
· Ensure safety equipment is available for all institutional c.
Flora Smith and Harry Smith have one child. 10-year-old Mary Smith. .docx
Flora Smith and Harry Smith have one child. 10-year-old Mary Smith. Flora and Harry are separated. Flora wants supervised visitation of Mary by Harry Smith because he often misses child-support payments and has a girlfriend who is an alcoholic. Flora is afraid that if Harry takes Mary to his home, she will be exposed to drinking. How should the court rule?
.
Flexible Budgeting and Analysis of Overhead CostsChapt.docx
Flexible Budgeting and Analysis of Overhead Costs
Chapter 11
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill/Irwin
Chapter 11: Flexible Budgeting and Analysis of Overhead Costs
Learning Objective 11-1 – Distinguish between static and flexible budgets and explain the advantages of a flexible overhead budget.
10-*
Helen (H) - Slide 2 NN
For format consistency, changed the colon after the number '11-1' to a period.
Learning Objective 11-1. Distinguish between static and flexible budgets and explain the advantages of a flexible overhead budget.
Flexible Budgets
Static budgets are prepared for a single, planned level of activity.
Performance evaluation for overhead is difficult when actual activity differs from the planned level of activity.
Hmm! Comparing
static budgets
with actual costs
is like comparing
apples and oranges.
11-*
Static budgets are prepared for a single, planned level of activity.
Performance evaluation for overhead is difficult when actual activity differs from the planned level of activity.
Since direct material and direct labor are traceable to products, it is straightforward to determine standard costs for these inputs.
But to compare overhead costs at the budgeted level of activity to actual overhead costs at some other level of activity, is like comparing apples and oranges. (LO 11-1)
Static Budgets and
Performance Reports
11-*
U = Unfavorable variance
Cheese Company was
unable to achieve the
budgeted level of activity.
Cheese Company was unable to produce at the budgeted level of activity.
There were only 8,000 machine hours actually used as opposed to the 10,000 hours budgeted.
Therefore, there was a 2,000 hour unfavorable variance. (LO 11-1)
Static Budgets and
Performance Reports
Since cost variances are favorable, have
we done a good job controlling costs?
11-*
F = Favorable variance since actual costs
are less than budgeted costs.
Because there was less production, the variable overhead costs were less.
This caused a favorable variance.
But does a favorable cost variance indicate that Cheese Company has done a good job controlling costs? (LO 11-1)
I don’t think I can
answer this question
using a static budget.
Static Budgets and
Performance Reports
11-*
I do know that
actual activity is below
budgeted activity which
is unfavorable.
But shouldn’t variable costs
be lower if actual activity
is below budgeted activity?
Cheese Company cannot determine how well overhead costs have been controlled using a static budget.
When actual activity is different from the budgeted activity, variable costs should also be different.
This is because variable costs vary with the level of activity.
If static budgets do not provide the answer to controlling overhead, what does? (LO11-1)
Static Budgets and
Performance ReportsThe relevant question is . . .
“How much of the favorable cost variance is.
Flashing Light BulbDeliverablescreate a single flashin.docx
Flashing Light Bulb
Deliverables
create a single flashing lightbulb in center of screen
click on a button under the lightbulb to start
the bulb should flash for 20 seconds
Display the count of seconds
Due Thursday 3rd June at 10:00am
.
Flag question Question 1 Question 1 1ptsWhat two colo.docx
Flag question: Question
1
Question 1 1
pts
What two colors of light would you combine to make the color yellow?
Group of answer choices
red and green
red and blue
green and blue
red, green, and blue
Flag question: Question 2
Question 2 1
pts
When we look into the night sky, we are literally looking ....
Group of answer choices
into a black hole
into a worm hole
into the future
into the past
Flag question: Question 3
Question 3 1
pts
The number of waves passing a point each second is the ....
Group of answer choices
wavelength
frequency
period
amplitude
Flag question: Question 4
Question 4 1pts
Each pixel acts kind of like a ...
Group of answer choices
flashlight
lens
solar panel
telescope
Flag question: Question 5
Question 5 1
pts
Which of the four observatories you explored had the worst light pollution?
Group of answer choices
Kitt Peak National Observatory
McDonald Observatory
Mauna Kea
Griffith Observatory
Flag question: Question 6
Question 6 1
pts
What is the typical dynamic range of an astronomical image?
Group of answer choices
4:1
60,000:1
256:1
10,000:1
Flag question: Question 7
Question 7 1
pts
How can you increase the resolution of a telescope?
Group of answer choices
use digital cameras instead of film cameras
increase the magnification
increase the aperture/size of the telescope
decrease the light pollution
Flag question: Question 8
Question 8 1
pts
Light pollution has been linked to which of the following? (Select all that apply)
Group of answer choices
Survival of specific bat species
Sea turtle hatchling survival rates
Negative changes to bird migration
Breast cancer rates in women
Flag question: Question 9
Question 9 1
pts
In the sky, you see a red star and a blue star. Which one is hotter?
Group of answer choices
The red star
They are probably the same temperature
The blue star
The answer will depend on how far away the stars are
Flag question: Question 10
Question 10 1
pts
An an object gets hotter, it will ....
Group of answer choices
slowly get dimmer
quickly get brighter
quickly get dimmer
slowly get brighter
Flag question: Question 11
Question 11 1
pts
The discovery of light "beyond the rainbow" is attributed to which scientist?
Group of answer choices
Isaac Newton
Ludwig Boltzmann
Josef Stefan
William Herschel
Flag question: Question 12
Question 12 1
pts
What is the temperature of a star (in Kelvin) if its peak wavelength is 1,200 nm (that is, 1200 x 10^-9 m)?
Flag question: Question 13
Question 13 1
pts
As an object gets hotter, its spectrum will move toward the _________ end of the spectrum.
Group of answer choices
red
yellow
green
blue
Flag question: Question 14
Question 14 1
pts
The freezing point of water corresponds to ...
Group of answer choices
32 K
273 K
- 32 K
0 K
Flag question: Question 15
Question 15 1
pts
In order for an electron to move from one .
Flag question Question 1 Question 1 1ptsIf the Sun .docx
Flag question: Question
1
Question 1 1
pts
If the Sun were suddenly moved 5 times further away. How many times fainter would it be?
Flag question: Question 2
Question 2 1
pts
If the distance to a star was suddenly cut in half, how many times brighter would the star appear?
Flag question: Question 3
Question 3 1
pts
Two stars appear the same brightness in the sky, but Star A is three times farther away than Star B. How many times more energy is Star A giving off than Star B?
Flag question: Question 4
Question 4 1
pts
If the Sun was moved farther away and suddenly appeared 4 times fainter in the sky, how many times further away would it be?
Flag question: Question 5
Question 5 1
pts
Two stars in the sky give off the same amount of total energy, but Star A appears 121 times fainter in our night sky than Star B. How many times farther away is Star A than Star B?
.
fl ast.indd 115723AM 01172014 Page xxffi rs..docx
fl ast.indd 11:57:23:AM 01/17/2014 Page xx
ffi rs.indd 12:57:18:PM 01/17/2014 Page i
Threat Modeling
Designing for Security
Adam Shostack
ffi rs.indd 12:57:18:PM 01/17/2014 Page ii
Threat Modeling: Designing for Security
Published by
John Wiley & Sons, Inc.
10475 Crosspoint
BoulevardIndianapolis, IN 46256
www.wiley.com
Copyright © 2014 by Adam Shostack
Published by John Wiley & Sons, Inc., Indianapolis, Indiana
Published simultaneously in Canada
ISBN: 978-1-118-80999-0
ISBN: 978-1-118-82269-2 (ebk)
ISBN: 978-1-118-81005-7 (ebk)
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted
under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permis-
sion of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright
Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to
the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc.,
111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley
.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or
warranties with respect to the accuracy or completeness of the contents of this work and specifi cally disclaim
all warranties, including without limitation warranties of fi tness for a particular purpose. No warranty may
be created or extended by sales or promotional materials. The advice and strategies contained herein may not
be suitable for every situation. This work is sold with the understanding that the publisher is not engaged in
rendering legal, accounting, or other professional services. If professional assistance is required, the services
of a competent professional person should be sought. Neither the publisher nor the author shall be liable for
damages arising herefrom. The fact that an organization or Web site is referred to in this work as a citation
and/or a potential source of further information does not mean that the author or the publisher endorses
the information the organization or website may provide or recommendations it may make. Further, readers
should be aware that Internet websites listed in this work may have changed or disappeared between when
this work was written and when it is read.
For general information on our other products and services please contact our Customer Care Department
within the United States at (877) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.
Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included
with standard print versions of this boo.
FIVEWISHES®12345M Y W I S H F O R .docx
FIVE
WISHES
®
1
2
3
4
5
M Y W I S H F O R :
The Person I Want to Make Care Decisions for Me When I Can’t
The Kind of Medical Treatment I Want or Don’t Want
How Comfortable I Want to Be
How I Want People to Treat Me
What I Want My Loved Ones to Know
print your name
birthdate
2
T here are many things in life that are out of our hands. This Five Wishes document gives you a way to control something very
important—how you are treated if you get seriously ill. It is an easy-to-
complete form that lets you say exactly what you want. Once it is filled out
and properly signed it is valid under the laws of most states.
Five Wishes
Five Wishes is the first living will that talks
about your personal, emotional and spiritual
needs as well as your medical wishes. It lets
you choose the person you want to make
health care decisions for you if you are not
able to make them for yourself. Five Wishes
lets you say exactly how you wish to be
treated if you get seriously ill. It was
written with the help of The American Bar
Association’s Commission on Law and Aging,
and the nation’s leading experts in end-of-life
care. It’s also easy to use. All you have to do is
check a box, circle a direction, or write a few
sentences.
What Is Five Wishes?
• It lets you talk with your family,
friends and doctor about how you
want to be treated if you become
seriously ill.
• Your family members will not have to
guess what you want. It protects them
if you become seriously ill, because
they won’t have to make hard choices
without knowing your wishes.
• You can know what your mom, dad,
spouse, or friend wants. You can be
there for them when they need you
most. You will understand what they
really want.
How Five Wishes Can Help You And Your Family
How Five Wishes Began
For 12 years, Jim Towey worked closely with
Mother Teresa, and, for one year, he lived in a
hospice she ran in Washington, DC. Inspired by
this first-hand experience, Mr. Towey sought a
way for patients and their families to plan ahead
and to cope with serious illness. The result is
Five Wishes and the response to it has been
overwhelming. It has been featured on CNN
and NBC’s Today Show and in the pages of
Time and Money magazines. Newspapers have
called Five Wishes the first “living will with a
heart and soul.” Today, Five Wishes is available
in 23 languages
3
If you live in the District of Columbia or one of the 42 states listed below, you can use
Five Wishes and have the peace of mind to know that it substantially meets your state’s
requirements under the law:
You may already have a living will or a durable power of attorney for health care. If you
want to use Five Wishes instead, all you need to do is fill out and sign a new Five Wishes
as directed. As soon as you sign it, it takes away any advance directive you had before. To
make sure the right form is used, please do the following:
Five Wishes is for any.
Five-year-old Xian Lei enters kindergarten with little under.docx
Five-year-old Xian Lei enters kindergarten with
little understanding of English. Ms. Sisco, her
teacher, sees that Xian Lei has difficulty con-
necting with much of what is going on in the
classroom if it depends on English. The one time
when she seems to brighten up is when Ms.
Sisco tells nursery rhymes or reads traditional
stories such as Goldilocks and the Three Bears.
These are stories that Xian Lei has obviously
heard in her own language. That’s when her
teacher first hears her say some phrases in Eng-
lish, such as “Bears eat” and “Goldilocks sleep,”
in her play and as she draws pictures in her
journal following story time. Xian Lei also seems
eager to participate in the classroom activities
that spin off from Ms. Sisco’s storytelling.
M
any US classrooms today
have at least some children
with limited abilities to under-
stand and express themselves
in English. Because language
acquisition is highly social, there is reliable
evidence that immersing young dual language
learners (DLLs) in playful contexts that high-
light language is far more effective than teach-
ing isolated skills in resource rooms or through
tutoring sessions (Freeman, Freeman, & Mer-
curi 2004). Even so, during the initial stages,
second language acquisition can be challeng-
ing for young children and for the classroom
teacher who must create high-quality learning
experiences for everyone in the class.
Using Stories to Extinguish the Hot Spots
in Second Language Acquisition,
Preschool to Grade 1
34 Young Children March 2013
Anne K. Soderman,
Kay G. Clevenger,
and Ian Gregory Kent
Supporting
Dual
Language
Learners
and Their
Families
®
2
, 3
Photos © Ellen B. Senisi
unless otherwise noted
Two critical factors spell success or failure for teachers
who have DLLs in their classrooms: the teacher’s under-
standing of and respect for the initial difficulties in learn-
ing a second language and the teacher’s ability to adapt
learning experiences in a creative and playful manner
(Soderman, Wescott, & Shen 2007; Menken & Garcia 2010).
Responding to hot spots in early acquisition
of second languages
Acquiring a second language presents challenges that
differ for individual children. It is less difficult when done
as early as possible and prior to adolescence (Howard
& Sugarman 2007). The young dual language learner is
better able to hear the “music,” or prosody, of the new
language and therefore has less difficulty with phonol-
ogy than do older children and adults. However, there are
definite hot spots where children in preschool through
the early primary grades need
targeted support as they move
through the multiple stages of
second language building. The
following six suggestions will
enable teachers to help children
through these hot spots.
Foster children’s moti-
vation to acquire a new
language
Second language acquisition
is almost never a young child’s
choice. Families move from
their home countries.
FiveRivers Technologies has been at the cutting edge of techn.docx
FiveRivers Technologies
has been at the cutting edge of technology since 2003, pioneering Virtualization and Systems Management technology for Enterprise and Embedded systems, developing globally top ranked mobile applications downloaded tens of millions of times and winning international awards for our work.
https://www.fiveriverstech.com/about-us/
.
Five Training DesignLearningObjectivesAfterreading.docx
Five Training Design
LearningObjectives
Afterreadingthischapter,youshouldbeableto:
Identify three constraints a human resources department (HRD) might face in the design of training, and what might be done to deal with each.
Describe the purpose of learning objectives, the criteria for evaluating such objectives, and the advantages of developing these objectives.
List the reasons that learning objectives are a bene�it to the trainee, training designer, trainer, and training evaluator.
Use expectancy theory to explain how to motivate a trainee to attend training.
Describe social learning theory and how it helps in the design of training.
Identify what to include in training to facilitate transfer of training to the workplace.
Identify the help that supervisors, peers, and trainers can provide back on the job to assist in the transfer of training.
Explain the relationship between the Gagné–Briggs theory of instruction and social learning theory.
Use elaboration theory and the Gagné–Briggs theory of instructional design to design a training session.
Describe the advantages a small business has to facilitate the transfer of training.
5.1Case:TheRealWorldofTraining...WhatIsWrongHere?
Case1
Mechanics from dealerships across the country attended a three day training session put on by the manufacturer. The cost of the training, including travel and lodging was split
between the manufacturer and the dealerships. The focus of the training was on the electrical systems in three lines of automobiles. Given the number of trainees, it would
have been too expensive to provide three automobiles for each mechanic to work on and it would be nearly impossible to �ind a facility large enough to do so. So the training
was designed for the instructor to give instruction on the various systems and then to pose various problems that might occur. The trainees would then try to identify the
symptoms that would result. For example, the problem might be given as “The car has a burned-out capacitor.” The trainees would then try to identify the symptoms that would
appear (e.g., High current surge demands on the vehicle’s electrical systems can damage the electrical system, including the battery, alternator and voltage regulator.). The
training covered a wide range of electrical problems and the mechanics rated the program highly as they left. When doing a follow-up evaluation, the training director was
disappointed to learn that the dealerships reported that their mechanics showed no improvement in trouble shooting electrical problems.
Case2
You are the training director for a training program designed to prepare people to become certi�ied as program managers. The training is divided into �ive sections. Each
section consists of two days of training for each of four weeks. Each section has a different trainer who is an expert in the content of that section. At the end of each week, the
trainees take a test to measure what they have learned. You’ve just .
More from clydes2 (20)
Floridas Construction defect statute, F.S. 558.001 and the balance .docx
Floridas Construction defect statute, F.S. 558.001 and the balance .docx
FLORIDA NATIONAL UNIVERSITYRN-BSN PROGRAMNURSING DEPARTMENTN.docx
FLORIDA NATIONAL UNIVERSITYRN-BSN PROGRAMNURSING DEPARTMENTN.docx
FLORIDA’S ENDANGERED AND THREATENED SPECIES Upda.docx
FLORIDA’S ENDANGERED AND THREATENED SPECIES Upda.docx
Florida National UniversityNursing DepartmentBSN Program.docx
Florida National UniversityNursing DepartmentBSN Program.docx
Florida National UniversityBiomedical Ethics Assignment Week 2.docx
Florida National UniversityBiomedical Ethics Assignment Week 2.docx
FLORIDA NATIONAL UNIVERSITYRN TO BSN PROGRAM,COMMUNITY HEALT.docx
FLORIDA NATIONAL UNIVERSITYRN TO BSN PROGRAM,COMMUNITY HEALT.docx
Flora DiamreyanLeading Health Promotion for Populations .docx
Flora DiamreyanLeading Health Promotion for Populations .docx
Flood StoriesThe Epic of Gilgamesh (Norton 54-109) and .docx
Flood StoriesThe Epic of Gilgamesh (Norton 54-109) and .docx
FLICKERING SNAPSHOTOF YAHOO S FUTUREMYSPACES BIC PLAN(.docx
FLICKERING SNAPSHOTOF YAHOO S FUTUREMYSPACES BIC PLAN(.docx
Florida Department of Corrections- Suggested Action or Change Outlin.docx
Florida Department of Corrections- Suggested Action or Change Outlin.docx
Flora Smith and Harry Smith have one child. 10-year-old Mary Smith. .docx
Flora Smith and Harry Smith have one child. 10-year-old Mary Smith. .docx
Flexible Budgeting and Analysis of Overhead CostsChapt.docx
Flexible Budgeting and Analysis of Overhead CostsChapt.docx
Flashing Light BulbDeliverablescreate a single flashin.docx
Flashing Light BulbDeliverablescreate a single flashin.docx
Flag question Question 1 Question 1 1ptsWhat two colo.docx
Flag question Question 1 Question 1 1ptsWhat two colo.docx
Flag question Question 1 Question 1 1ptsIf the Sun .docx
Flag question Question 1 Question 1 1ptsIf the Sun .docx
Five-year-old Xian Lei enters kindergarten with little under.docx
Five-year-old Xian Lei enters kindergarten with little under.docx
FiveRivers Technologies has been at the cutting edge of techn.docx
FiveRivers Technologies has been at the cutting edge of techn.docx
Five Training DesignLearningObjectivesAfterreading.docx
Five Training DesignLearningObjectivesAfterreading.docx
Recently uploaded
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh
How to Make a Field Mandatory in Odoo 17
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...Nguyen Thanh Tu Collection
https://app.box.com/s/y977uz6bpd3af4qsebv7r9b7s21935vdLifelines of National Economy chapter for Class 10 STUDY MATERIAL PDF
The chapter Lifelines of National Economy in Class 10 Geography focuses on the various modes of transportation and communication that play a vital role in the economic development of a country. These lifelines are crucial for the movement of goods, services, and people, thereby connecting different regions and promoting economic activities.
Temple of Asclepius in Thrace. Excavation results
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
Practical manual for National Examination Council, Nigeria.
Contains guides on answering questions on the specimens provided
The History of Stoke Newington Street Names
Presented at the Stoke Newington Literary Festival on 9th June 2024
www.StokeNewingtonHistory.com
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Recently uploaded (20)
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
Lifelines of National Economy chapter for Class 10 STUDY MATERIAL PDF
Lifelines of National Economy chapter for Class 10 STUDY MATERIAL PDF
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
SWOT analysis in the project Keeping the Memory @live.pptx
SWOT analysis in the project Keeping the Memory @live.pptx
B. Ed Syllabus for babasaheb ambedkar education university.pdf
B. Ed Syllabus for babasaheb ambedkar education university.pdf
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
First of all. Please read the slide of workshop 4 carefully and u.docx
- 1. First of all. Please read the slide of workshop 4 carefully and understand it first part three aspects Function: what does the experience do for the customer? Description: what is the context of the function? Emotion: how is the function delivered? It also depends on the specific factors that have been summarized below these points, which factors belong to which point. Textual description Customer experience component* HBC attributes that tap into this component Is it a source of competitive advantage Sensorial Emotional Cognitive Pragmatic Lifestyle Relational Second part
- 2. swot analysis and then based on the analysis results to determine which previous factors can be used in the Cyprus market. Can't write in cooperation with travel agencies Can't write Promotion things Only focus on Service. Workshop 4: Towards the Individual Assignment The Hillside Beach Club 24706 Strategic Services Marketing Tutors: Dr. Alex Belli, Ass. Prof. François Carrillat Mr Manjunath Padigar Overview Overview of Individual Assignment Case study: the Hillside Beach Club Question 1 Question 2 Assignment: Reminders & Tips 2 Overview of Individual Assignment You have been hired as a strategic consultant by Ilkbahar and his team to advise on the best way to transfer HBC success
- 3. story to the new location in Cyprus. In other words, they want you to: Identify what are the key factors that create a unique customer experience at the HBC and why these factors have been so effective to create business performance in Turkey. You will have to precisely define what is unique and positive about the current customer experience and why it has been a source of competitive advantage before you will be able to determine the factors that create it. These factors might be rooted: in the high level and constant standards of service delivery, the culture of service innovation in the name of customer experience, the capacity to adopt the customer viewpoint, the efficiency of the internal processes below the line of visibility in delivering superior experiences, and the design of the servicescape. Consider that it is probably the interrelations between these factors that play the most important role in producing the desired experience. Note that Ilkbahar and his team are less interested in the role of IT, promotion tools, and HR policy as factors of the customer experience; so you should focus on elements of the service scape (15 pts) Which factors of the customer experience should be adapted to the Cyprus location? Why? To which extent? How? (15 pts) In-class activity Question 1 Diagnosis: What is the signature customer experience at the HBC? (20 mins)
- 4. What are the key factors of this experience? (20 mins) 4 Case Study: the Hillside Beach Club Question 1 A customer signature experience is defined at the intersection of 3 characteristics that should make it unique: Function: what does the experience do for the customer? Description: what is the context of the function? Emotion: how is the function delivered? The customer experience motto: How to capture the function, description and emotion of the experience in the consumption context with one sentence. Case Study: the Hillside Beach Club Question 1 Example Function: immersion in potential home interiors Description: for you and your family
- 5. Emotion: reassuring IKEA customer experience motto: imagine the perfect interior for your family home and pick it up on your way Case Study: the Hillside Beach Club Question 1Customer experience component*HBC attributes that tap into this componentIs it a source of competitive advantageSensorialEmotionalCognitivePragmaticLifestyleRelati onal The key factors of the signature experience (15 mins thinking time) *: See definitions in: Gentile, C., and Spiller, N. & Noci, G. (2007). How to sustain the customer experience: An overview of experience component that co-create value with the customer, European Management Journal, 25(5), 395-410. Case Study: the Hillside Beach Club Question 2 Perform a SWOT analysis; 4 cells: Strengths – are positive attributes internal to the organisation or situation that are within your control. Weaknesses – are also internal factors within your control that may impede your ability to meet your objectives. Opportunities – are external factors that the organisation or project should (or could) develop. Threats – are external factors beyond your control that could place the project or organisation at risk.
- 6. Case Study: the Hillside Beach Club Question 2 Perform a SWOT analysis; 4 cells (1 page): Strengths – internal positive attributes that are controllable Weaknesses – internal attributes that are obstacles to your objectives Opportunities – external factors you should take advantage of. Threats – uncontrollable external factors that can jeopardize the organization’s goal. Case Study: the Hillside Beach Club Question 2 Use the SWOT to answer question 2 by determining: Can your strengths be used to make opportunities work for you? Can you prevent weaknesses from limiting your ability to take advantage of opportunities? Can strengths lower the risks from threats? Can your weaknesses be managed to lower risks from threat? Assignment: Tips & Reminders Report content (1000 words max total): refer to the specific guidelines below rather than what is found in the assessments guidelines (they are general). 1) Synthesis and elaboration of in-class discussion (based on question 1): what is the unique customer experience and what are the factors that create it ? (15 points) 2) Which factors should be adapted to the Cyprus location why, to which extent and how? (15 points)
- 7. Assignment: Tips & Reminders Make sure you justify all your answers based on elements from the case and/or concepts and discussion from workshops and lectures up to now and/or your general knowledge of business theory and models and/or your own business experiences (again well justified in how it is relevant for this case). It is fine to look for information outside what is provided in the case but it is expected that everything you need to solve the case is already included or can be found in the subject's material so far. Consult rubrics in assessment guidelines Use Canvas Due date: 29th of April Workshop 4: Towards the Individual Assignment The Hillside Beach Club 24706 Strategic Services Marketing Tutors: Dr. Alex Belli, Ass. Prof. François Carrillat Mr Manjunath Padigar Overview Overview of Individual Assignment Case study: the Hillside Beach Club Question 1 Question 2 Assignment: Reminders & Tips
- 8. 2 Overview of Individual Assignment You have been hired as a strategic consultant by Ilkbahar and his team to advise on the best way to transfer HBC success story to the new location in Cyprus. In other words, they want you to: Identify what are the key factors that create a unique customer experience at the HBC and why these factors have been so effective to create business performance in Turkey. You will have to precisely define what is unique and positive about the current customer experience and why it has been a source of competitive advantage before you will be able to determine the factors that create it. These factors might be rooted: in the high level and constant standards of service delivery, the culture of service innovation in the name of customer experience, the capacity to adopt the customer viewpoint, the efficiency of the internal processes below the line of visibility in delivering superior experiences, and the design of the servicescape. Consider that it is probably the interrelations between these factors that play the most important role in producing the desired experience. Note that Ilkbahar and his team are less interested in the role of IT, promotion tools, and HR policy as factors of the customer experience; so you should focus on elements of the service scape (15 pts) Which factors of the customer experience should be adapted to the Cyprus location? Why? To which extent? How? (15 pts)
- 9. In-class activity Question 1 Diagnosis: What is the signature customer experience at the HBC? (20 mins) What are the key factors of this experience? (20 mins) 4 Case Study: the Hillside Beach Club Question 1 A customer signature experience is defined at the intersection of 3 characteristics that should make it unique: Function: what does the experience do for the customer? Description: what is the context of the function? Emotion: how is the function delivered? The customer experience motto: How to capture the function, description and emotion of the experience in the consumption context with one sentence. Case Study: the Hillside Beach Club Question 1
- 10. Example Function: immersion in potential home interiors Description: for you and your family Emotion: reassuring IKEA customer experience motto: imagine the perfect interior for your family home and pick it up on your way Case Study: the Hillside Beach Club Question 1Customer experience component*HBC attributes that tap into this componentIs it a source of competitive advantageSensorialEmotionalCognitivePragmaticLifestyleRelati onal The key factors of the signature experience (15 mins thinking time) *: See definitions in: Gentile, C., and Spiller, N. & Noci, G. (2007). How to sustain the customer experience: An overview of experience component that co-create value with the customer, European Management Journal, 25(5), 395-410. Case Study: the Hillside Beach Club Question 2 Perform a SWOT analysis; 4 cells: Strengths – are positive attributes internal to the organisation or situation that are within your control. Weaknesses – are also internal factors within your control that may impede your ability to meet your objectives.
- 11. Opportunities – are external factors that the organisation or project should (or could) develop. Threats – are external factors beyond your control that could place the project or organisation at risk. Case Study: the Hillside Beach Club Question 2 Perform a SWOT analysis; 4 cells (1 page): Strengths – internal positive attributes that are controllable Weaknesses – internal attributes that are obstacles to your objectives Opportunities – external factors you should take advantage of. Threats – uncontrollable external factors that can jeopardize the organization’s goal. Case Study: the Hillside Beach Club Question 2 Use the SWOT to answer question 2 by determining: Can your strengths be used to make opportunities work for you? Can you prevent weaknesses from limiting your ability to take advantage of opportunities? Can strengths lower the risks from threats? Can your weaknesses be managed to lower risks from threat? Assignment: Tips & Reminders Report content (1000 words max total): refer to the specific guidelines below rather than what is found in the assessments guidelines (they are general). 1) Synthesis and elaboration of in-class discussion (based on
- 12. question 1): what is the unique customer experience and what are the factors that create it ? (15 points) 2) Which factors should be adapted to the Cyprus location why, to which extent and how? (15 points) Assignment: Tips & Reminders Make sure you justify all your answers based on elements from the case and/or concepts and discussion from workshops and lectures up to now and/or your general knowledge of business theory and models and/or your own business experiences (again well justified in how it is relevant for this case). It is fine to look for information outside what is provided in the case but it is expected that everything you need to solve the case is already included or can be found in the subject's material so far. Consult rubrics in assessment guidelines Use Canvas Due date: 29th of April