SlideShare a Scribd company logo
Financial Institutions
and Social Media
New Initiatives Basedon Relationship Marketing
RelationshipMarketingis About People, not
Technology
“New marketing is about relationships, not
about the medium.”
Ben Grossman
YouHave to NurtureLong-TermCustomer
Relationships
• Social Media shifted the traditional view of marketing from a
sales driven approach to a people driven approach
• Relationship Marketing focuses on customer engagement
and community building
• All marketing should support the building of the highest
value on social networks: trust
Embracethe New Skills - Empathyand
Compassion
I’ve learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made them feel.
Maya Angelou
PeopleAre the Starting Pointin Successful
Social MediaMarketing
People
Objective
Strategy
Technology
Source: Forrester Research
What Doesthis New MarketingPerspective
mean?
• We see a major shift in today’s marketing world which gives
the power back to consumers
• The way we will do business in 2015 is exactly the same way
business owners did business in 1930 – personal, authentic
and community-based
• Adapting this change and including new platforms and
technology to reach your target audience is key to success
Best Practices
Don’tJust Talk About Banking!
Don’tJust Talk About Banking!
Don’tJust Talk About Banking!
ShowYour CommunityEngagement
ShowYour CommunityEngagement
ShowYour CommunityEngagement
Havea GoodContentMix
Source: Citi Bank
Havea GoodContentMix
Use Visual GuidanceElementsin Your Content
Mix
Make InformationMore Interestingand
IncludeStrong Calls-To-Action
Source: Bank of America
Host Conteststo Build YourCommunity
Host Conteststo Build YourCommunity
Host Conteststo Build YourCommunity
Source: HSBC Student Facebook Fan Page
Make YourOffers Stand Out in the Daily
ContentFlood
PostSomethingDifferent
Be Playfuland ProvideUsefulInformation
Use SocialMedia for CustomerHappiness
Use SocialMedia for CustomerHappiness
Start Your RelationshipMarketing Now…
Like us on Facebook
www.facebook.com/justjumpmarketing
Talk to us on Twitter
@miriamchristof
Meet us for coffee
@Peets
ThankYou for JumpingWith Us
Miriam Christof
Cell: 781.366.5549
miriam.christof@gmail.com
Skype: miriam.christof

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Financial institutions and Social Media Marketing