Finance & Accounting outsourcing (FAO) expected to grow by 15-20% Y-o-Y
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Finance and accounting outsourcing is expected to grow 15-20% annually, reaching $4 billion by capturing opportunities in the $150-200 billion market. While business process outsourcing growth is declining, finance and accounting outsourcing is on the rise due to demand for more advanced analytics, technology-enabled solutions, and focus on business outcomes. Outsourcing providers are differentiating through specialized industry solutions and long-term client relationships to drive profitability for clients beyond just cost reduction.
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Deloitte’s 2014
Global Outsourcing
and Insourcing Survey
December 2014
2014 and beyond
Contents
Executive summary
2014 and beyond…
The results of the Global Outsourcing
Survey of 2012 rang loud, identifying a
noticeable market shift towards insourcing
— a response to changes in political
sentiment, wage deflation, and high labor
supply following the Great Recession of
the late 2000’s.
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market appears to have changed, signaling
a net increase in outsourcing consumption.
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bringing services back in house, but are
focusing on optimizing vendor relationships
and improving operational flexibility.
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potential changes in the regulatory
and technology environment.
Historically, increases in market
consumption of outsourced services
have been driven predominately by new
customer expansion for mature functions
like Information Technology, Human
Resources, Finance and Accounting,
and Procurement (the ‘Big 4’). As
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services will likely continue to play a
significant role in growth beyond 2014.
Growth will also be supplemented by an
appetite for newer functional offerings
like Facilities Management and Legal
Process outsourcing and vertical Business
Process Outsourcing (BPO) like Claims
and Mortgage Processing. In addition
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and the Philippines, to new locations
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functions, services, and locations.
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‘big data’, mobility, business process
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and service in real time. Many of these
advancements are having immediate
impacts on the outsourcing landscape,
particularly those which remove barriers
like country of origin, capital investment,
and long implementation horizon. In
addition to enable innovations, companies
are also looking at diversifying their
service delivery footprint by considering
locations that have a reputation for high
service quality and lower cultural barriers.
Countries with an educated technological
workforce, language capabilities,
stable currency, and stable technology
infrastructure are potential candidates for
offshoring. Beyond 2014, technology
will reduce geographic barriers,
encouraging companies to constantly
reassess service delivery options.
Outsourcing growth, in all forms, is
not without risk. New geographies
expose vendors to new geopolitical and
socioeconomic risks which may .
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Finance & Accounting outsourcing (FAO) expected to grow by 15-20% Y-o-Y
- 1. Finance & Accounting outsourcing (FAO) expected to grow by 15-20 % Y-o-Y By Anupam Rajey The Global outsourcing market is valued to be more than US $40 billion and continued to steadily grow with annualized growth rate of about 6 percent in the year 2010. In the year 2011, the outsourcing market saw BPO growth rate declining as compared to year 2010, where the sector witnessed a growth of about 12%. Pure BPO corporations around the globe are finding it difficult to meet their annual growth target and are losing shine because of the rising employee cost and reducing gap in the real estate prices between the outsourcing destination and the client destination. Finance and Accounting outsourcing by contrast seems to be on the rise and is expected to grow over 15-20%, moving towards 20% and reach nearly US $4 Billion in annual contract value (ACV). According to Everest, ACV of the sector grew almost 15% in 2010 as compared to 10% in 2009. The opportunity of Finance & Accounting outsourcing equals approximately US $ 150-200 Billion. Future Outlook: • FAO is moving beyond labor arbitrage, Price, Cost and basic process improvements to standardization and advanced analytics. • Client organizations are looking for more technology enabled business models, vertically oriented solutions and enterprise business outcomes including increased revenues. • Technology inclined and Process centric vendors to provide next level of outsourcing. The incidence of hybrid pricing models (FTE-based pricing in combination with either transaction- based or performance-based/gain-sharing models) is increasing. • FAO vendors are focusing on ways to create differentiations in terms of products and services and build a long term relationship with individual clients. Client organizations enjoy utmost benefits by implementing FAO, particularly relative to reducing cost and using savings to fund F&A transformation efforts. The role of outsourcing in driving profitability has increased significantly in the current economic scenario. Organizations that adapt outsourcing will not only lower their operating costs but gain significant competitive advantage within their industry. HEADQUARTERS REGIONAL OFFICE India Delhi, India 1st Floor, STP-Complex, B-30 A, Ground Floor, Adjacent Gomti Barrage, Near Dashmesh Chowk, Gomti Nagar, Kalkaji, Lucknow-226010(UP) Delhi- 110019 Tel: +91.923.544.3893 Tel: +91.114.657.2182 Contact: info@acelerartech.com www.acelerartech.com