Looking for an overview of the global services market? Look no further - this 6-page deck offers details on the business process services (BPS), IT services (ITS), and shared services/global in-house center (GIC) markets.
This document summarizes a Gartner report identifying four innovative application service providers as "cool vendors" - Bleum, GlobalOne, ITC Infotech, and Torry Harris Business Solutions. For each vendor, it provides a brief description of their offerings and approach, highlights what makes them innovative, and identifies challenges they may face. The report recommends buyers consider these vendors for specialized needs and established providers examine them for service ideas or potential partnerships.
Companies that have set up ‘Global Business Services’
have significantly boosted their support functions
performance, optimizing the cost-quality trade off through
efficiency improvements and a clear shift towards a
strong and compelling value proposition to the business.
With this major transformation, Next Generation Shared
Services are well positioned to be considered full-fledged
partners of business operations, and not just providers of
services.
Market Vista Q4-2013 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in emerging economies, and service provider developments
PA Cost Out Maturity Benchmark - Full 10 Sector Report v 141016Liam Palmer
The document discusses cost-out maturity across different sectors. It finds that the ability to reduce costs sustainably varies significantly between sectors. Automotive leads in cost-out maturity due to decades of competition and pressure to standardize supply chains. Life sciences ranks second due to factors like the "patent cliff" forcing a focus on reducing non-value adding costs. While all sectors can improve, automotive scores well in strategy, skills and approaches but still has gaps, such as integrating cost data. Leading organizations address cost reduction through six dimensions of maturity: strategy, organization, processes, tools, skills and approaches.
Miami University 2016 Cleveland Research Company Stock Pitch Competition WinnerMichael T. Loffredo
Orbital ATK is an aerospace and defense company that provides products and services to government and commercial customers. The presentation recommends Orbital ATK as a buy with a 12-month price target of $110, representing 27.1% upside. Key points include Orbital ATK benefiting from international military spending increases, growth in commercial aircraft deliveries, and opportunities in satellite servicing. Risks include competition from larger players and potential issues executing innovative contracts.
HP focuses on R&D and operates globally. It has a strong personal systems portfolio but faces patent infringement issues. The printing segment contributes significantly to revenue but declining sales are a weakness. Opportunities include new product launches, strategic partnerships, and growing markets, but threats include rapid technology changes, competition, and the trend toward paperless work.
Free Gartner Report: Aligning Supply and Demand for IT Services
Cloud computing is transforming how IT manages costs and standards, but its impact extends into how IT itself is managed as a business. Public cloud computing puts pressure on the entire IT cost structure to become wiser and more efficient about balancing the supply and demand for IT services.
While cloud commoditization is driving down prices, IT is forced to manage resulting increases in consumption. The report recommends steps CIOs should take to improve the maturity of their approach to IT service management, installing:
• Benchmarking and chargeback to manage demand for cloud services
• Expand their strategic vendor management and IT procurement practices
• Become a broker of services, including external cloud computing.
Consider using IT cost transparency improvement as a cultural change agent to transform the IT organization from a focus on “speed and quality” to one of “IT cost and business value”.
For more cloud management insights visit http://vmware-erdos.com
Looking for an overview of the global services market? Look no further - this 6-page deck offers details on the business process services (BPS), IT services (ITS), and shared services/global in-house center (GIC) markets.
This document summarizes a Gartner report identifying four innovative application service providers as "cool vendors" - Bleum, GlobalOne, ITC Infotech, and Torry Harris Business Solutions. For each vendor, it provides a brief description of their offerings and approach, highlights what makes them innovative, and identifies challenges they may face. The report recommends buyers consider these vendors for specialized needs and established providers examine them for service ideas or potential partnerships.
Companies that have set up ‘Global Business Services’
have significantly boosted their support functions
performance, optimizing the cost-quality trade off through
efficiency improvements and a clear shift towards a
strong and compelling value proposition to the business.
With this major transformation, Next Generation Shared
Services are well positioned to be considered full-fledged
partners of business operations, and not just providers of
services.
Market Vista Q4-2013 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in emerging economies, and service provider developments
PA Cost Out Maturity Benchmark - Full 10 Sector Report v 141016Liam Palmer
The document discusses cost-out maturity across different sectors. It finds that the ability to reduce costs sustainably varies significantly between sectors. Automotive leads in cost-out maturity due to decades of competition and pressure to standardize supply chains. Life sciences ranks second due to factors like the "patent cliff" forcing a focus on reducing non-value adding costs. While all sectors can improve, automotive scores well in strategy, skills and approaches but still has gaps, such as integrating cost data. Leading organizations address cost reduction through six dimensions of maturity: strategy, organization, processes, tools, skills and approaches.
Miami University 2016 Cleveland Research Company Stock Pitch Competition WinnerMichael T. Loffredo
Orbital ATK is an aerospace and defense company that provides products and services to government and commercial customers. The presentation recommends Orbital ATK as a buy with a 12-month price target of $110, representing 27.1% upside. Key points include Orbital ATK benefiting from international military spending increases, growth in commercial aircraft deliveries, and opportunities in satellite servicing. Risks include competition from larger players and potential issues executing innovative contracts.
HP focuses on R&D and operates globally. It has a strong personal systems portfolio but faces patent infringement issues. The printing segment contributes significantly to revenue but declining sales are a weakness. Opportunities include new product launches, strategic partnerships, and growing markets, but threats include rapid technology changes, competition, and the trend toward paperless work.
Free Gartner Report: Aligning Supply and Demand for IT Services
Cloud computing is transforming how IT manages costs and standards, but its impact extends into how IT itself is managed as a business. Public cloud computing puts pressure on the entire IT cost structure to become wiser and more efficient about balancing the supply and demand for IT services.
While cloud commoditization is driving down prices, IT is forced to manage resulting increases in consumption. The report recommends steps CIOs should take to improve the maturity of their approach to IT service management, installing:
• Benchmarking and chargeback to manage demand for cloud services
• Expand their strategic vendor management and IT procurement practices
• Become a broker of services, including external cloud computing.
Consider using IT cost transparency improvement as a cultural change agent to transform the IT organization from a focus on “speed and quality” to one of “IT cost and business value”.
For more cloud management insights visit http://vmware-erdos.com
The progressive mindset of businesses and start-ups has influenced Global In-House Centres (GIC) to explore more realities. The aim is to transform into a global capability centre to gain a more rigid position in terms of the impact of the ecosystem at a global level by experimenting new innovative models.
This document provides a summary of Maurice Skivington's professional experience and qualifications as a Chief Information Officer. It outlines his skills in business process transformation, organizational optimization, IT solutions implementation, and global project management. It also lists several of his past roles and accomplishments improving operations, reducing costs, and increasing customer satisfaction through optimizing the use of technology at various organizations.
GCC telcos are facing declining revenue growth and increased competition which is putting pressure on their margins. To address this, they need to undergo a "fitness program" to reduce costs and improve productivity through measures like operational efficiency improvements, strategic sourcing, optimizing subsidies and retention costs, prioritizing capital expenditures, and increasing workforce efficiency. An effective program involves performing an initial assessment to identify improvement opportunities, implementing targeted initiatives, and continuously monitoring metrics to ensure fitness goals are met.
The document discusses application outsourcing and hosted application management services. It notes that companies are increasingly looking to outsourcing providers to help transform their IT environments and leverage expertise. The document outlines key trends driving outsourcing, such as the need for cost efficiency and agility. It also summarizes the differences between traditional application management and next-generation hosted models where applications reside in the provider's datacenter.
Enterprise Planning for the Retail IndustryAlithya
In the new economic reality, retailers need to plan for the short and long-term. However, most organizations fall short of comprehensive Enterprise Planning due to a combination of inadequate tools and siloed processes. Learn how Hyperion Strategic Finance can be deployed to seed operational plans with strategic targets as well as receive the latest forecasts from Planning and Essbase. In addition to integrating the short and long-range planning processes, we will also discuss how true Enterprise Planning should utilize the same reporting toolset to integrate and enhance analytical and reporting capabilities in the planning process.
This document analyzes Delphi Packard's communication operations and provides recommendations. It includes an agenda covering competitive analysis, marketing research, the marketing mix, consumer insights, SWOT analysis, and strategies. It examines Delphi Packard's business lines and competitors, provides sales analysis and market share data. It also analyzes key competitors like Tyco, Molex, Yazaki, and evaluates their strengths, weaknesses, opportunities and threats. Finally, it proposes strategies and recommendations for Delphi Packard's business lines to enhance market share and strategic partnerships.
Enterprise Content Management Market Landscape and its Implications on CanonSanjay Kaler
This presentations looks at Canon's current market position, analyses how the ECM market evolved in the last two decades and what Canon can do to adopt latest ECM technologies.
This document provides an overview of online media usage statistics for Quebec. It finds that 75% of Quebec's population are regular internet users, with younger age groups spending more time online than older groups. French Canadians spend 9 hours per month on average online, compared to 3 hours for English Canadians. The internet has surpassed television as the main news source for Quebecers. Usage of social media like Facebook and YouTube is growing rapidly. The document also notes that Quebecers participate more actively in online contests and sweepstakes than other regions. Finally, it reports that internet advertising spending in Quebec has grown significantly and now accounts for 15% of total ad spending, making it the second largest media for advertising after television.
This document discusses technical debt in software development. It defines technical debt as deferred work that accumulates when high quality standards are not maintained. Technical debt can occur when teams cut corners to meet deadlines or as code complexity increases over time. It leads to problems like inability to change systems quickly, over-reliance on a few developers, and defects being introduced. The document recommends practices like continuous integration, test-driven development, and refactoring to avoid technical debt and strategies like paying off highest interest debt first to manage existing debt.
A presentation to the Minnesota Recruiter's conference on how Talent Acquisition is uniquely situated to serve as a center of excellence for social business adoption. This is a stand-alone reference document.
Juan Ricardo Villa Canacuan presenta su información personal. Ha trabajado como técnico en reparación de artículos eléctricos y electrónicos y actualmente trabaja en Alkosto Ipiales. Completó su educación primaria, bachillerato y una carrera técnica en electricidad en SENA. Sus intereses profesionales incluyen terminar sus estudios de gestión de mercados y disfruta aprendiendo cosas nuevas a diario.
Juan Ricardo Villa Canacuan presenta su información personal y profesional. Actualmente trabaja como técnico en reparación de artículos eléctricos y electrónicos en Alkosto Ipiales después de completar su educación primaria, bachillerato y una carrera técnica en electricidad. Le gusta aprender cosas nuevas a través de la práctica y pensar en los demás. Sus intereses profesionales incluyen terminar sus estudios de gestión de mercados.
Se menciona cual ha sido el uso del facebook y twitter durante estos últimos años por distintos medios de igual manera los objetivos para lograr tener una buena información por medio de esta.
La administración es la ciencia social y técnica encargada de la planificación, organización, dirección y control de una organización. La planificación incluye establecer metas, objetivos, estrategias y planes. La organización implica definir la estructura y administrar los recursos humanos. La dirección se refiere a motivar, liderar, comunicar y comprender el comportamiento individual y grupal. El control consiste en establecer normas, medir, comparar y tomar acciones correctivas.
O documento reflete sobre o ano de 2011 que está chegando ao fim e incentiva a guardar os bons momentos e deixar para trás mágoas e tristezas. Deseja um Feliz Ano Novo e novas oportunidades em 2012 para amar e fazer o bem.
O documento discute a importância de um café da manhã balanceado para o bem-estar e a saúde. Ele explica que um café da manhã saudável deve conter carboidratos, proteínas, vitaminas e minerais em pequenas quantidades de gordura, e fornece exemplos de opções como cereais integrais, frutas e laticínios magros. Ele também destaca os riscos de pular esta refeição, como falta de concentração e maior risco de doenças.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
Diabetes :- os 5 secredos que você deve saber sobre insulinaSantos de Castro
O documento discute 5 segredos sobre insulina, incluindo: 1) Insulinas não são todas iguais e o tipo correto depende do paciente; 2) Insulina pode ficar fora da geladeira por até 28 dias; 3) Os melhores locais para aplicar insulina são a barriga, coxa ou braço; 4) Insulina não causa vício; 5) Aplicar insulina pode ser indolor com a escolha correta de agulha e técnica.
O documento discute sobre convivendo com o diabetes, fornecendo informações sobre os tipos de diabetes, sinais e sintomas, cuidados necessários, atividade física, nutrição balanceada, monitorização glicêmica e medicamentos. O resumo é:
1) O documento fornece orientações sobre convivendo e cuidando do diabetes, incluindo os tipos de diabetes, sinais e sintomas, e estratégias como atividade física, alimentação e monitorização.
2) É importante monitorizar a glicose no sangue
The progressive mindset of businesses and start-ups has influenced Global In-House Centres (GIC) to explore more realities. The aim is to transform into a global capability centre to gain a more rigid position in terms of the impact of the ecosystem at a global level by experimenting new innovative models.
This document provides a summary of Maurice Skivington's professional experience and qualifications as a Chief Information Officer. It outlines his skills in business process transformation, organizational optimization, IT solutions implementation, and global project management. It also lists several of his past roles and accomplishments improving operations, reducing costs, and increasing customer satisfaction through optimizing the use of technology at various organizations.
GCC telcos are facing declining revenue growth and increased competition which is putting pressure on their margins. To address this, they need to undergo a "fitness program" to reduce costs and improve productivity through measures like operational efficiency improvements, strategic sourcing, optimizing subsidies and retention costs, prioritizing capital expenditures, and increasing workforce efficiency. An effective program involves performing an initial assessment to identify improvement opportunities, implementing targeted initiatives, and continuously monitoring metrics to ensure fitness goals are met.
The document discusses application outsourcing and hosted application management services. It notes that companies are increasingly looking to outsourcing providers to help transform their IT environments and leverage expertise. The document outlines key trends driving outsourcing, such as the need for cost efficiency and agility. It also summarizes the differences between traditional application management and next-generation hosted models where applications reside in the provider's datacenter.
Enterprise Planning for the Retail IndustryAlithya
In the new economic reality, retailers need to plan for the short and long-term. However, most organizations fall short of comprehensive Enterprise Planning due to a combination of inadequate tools and siloed processes. Learn how Hyperion Strategic Finance can be deployed to seed operational plans with strategic targets as well as receive the latest forecasts from Planning and Essbase. In addition to integrating the short and long-range planning processes, we will also discuss how true Enterprise Planning should utilize the same reporting toolset to integrate and enhance analytical and reporting capabilities in the planning process.
This document analyzes Delphi Packard's communication operations and provides recommendations. It includes an agenda covering competitive analysis, marketing research, the marketing mix, consumer insights, SWOT analysis, and strategies. It examines Delphi Packard's business lines and competitors, provides sales analysis and market share data. It also analyzes key competitors like Tyco, Molex, Yazaki, and evaluates their strengths, weaknesses, opportunities and threats. Finally, it proposes strategies and recommendations for Delphi Packard's business lines to enhance market share and strategic partnerships.
Enterprise Content Management Market Landscape and its Implications on CanonSanjay Kaler
This presentations looks at Canon's current market position, analyses how the ECM market evolved in the last two decades and what Canon can do to adopt latest ECM technologies.
This document provides an overview of online media usage statistics for Quebec. It finds that 75% of Quebec's population are regular internet users, with younger age groups spending more time online than older groups. French Canadians spend 9 hours per month on average online, compared to 3 hours for English Canadians. The internet has surpassed television as the main news source for Quebecers. Usage of social media like Facebook and YouTube is growing rapidly. The document also notes that Quebecers participate more actively in online contests and sweepstakes than other regions. Finally, it reports that internet advertising spending in Quebec has grown significantly and now accounts for 15% of total ad spending, making it the second largest media for advertising after television.
This document discusses technical debt in software development. It defines technical debt as deferred work that accumulates when high quality standards are not maintained. Technical debt can occur when teams cut corners to meet deadlines or as code complexity increases over time. It leads to problems like inability to change systems quickly, over-reliance on a few developers, and defects being introduced. The document recommends practices like continuous integration, test-driven development, and refactoring to avoid technical debt and strategies like paying off highest interest debt first to manage existing debt.
A presentation to the Minnesota Recruiter's conference on how Talent Acquisition is uniquely situated to serve as a center of excellence for social business adoption. This is a stand-alone reference document.
Juan Ricardo Villa Canacuan presenta su información personal. Ha trabajado como técnico en reparación de artículos eléctricos y electrónicos y actualmente trabaja en Alkosto Ipiales. Completó su educación primaria, bachillerato y una carrera técnica en electricidad en SENA. Sus intereses profesionales incluyen terminar sus estudios de gestión de mercados y disfruta aprendiendo cosas nuevas a diario.
Juan Ricardo Villa Canacuan presenta su información personal y profesional. Actualmente trabaja como técnico en reparación de artículos eléctricos y electrónicos en Alkosto Ipiales después de completar su educación primaria, bachillerato y una carrera técnica en electricidad. Le gusta aprender cosas nuevas a través de la práctica y pensar en los demás. Sus intereses profesionales incluyen terminar sus estudios de gestión de mercados.
Se menciona cual ha sido el uso del facebook y twitter durante estos últimos años por distintos medios de igual manera los objetivos para lograr tener una buena información por medio de esta.
La administración es la ciencia social y técnica encargada de la planificación, organización, dirección y control de una organización. La planificación incluye establecer metas, objetivos, estrategias y planes. La organización implica definir la estructura y administrar los recursos humanos. La dirección se refiere a motivar, liderar, comunicar y comprender el comportamiento individual y grupal. El control consiste en establecer normas, medir, comparar y tomar acciones correctivas.
O documento reflete sobre o ano de 2011 que está chegando ao fim e incentiva a guardar os bons momentos e deixar para trás mágoas e tristezas. Deseja um Feliz Ano Novo e novas oportunidades em 2012 para amar e fazer o bem.
O documento discute a importância de um café da manhã balanceado para o bem-estar e a saúde. Ele explica que um café da manhã saudável deve conter carboidratos, proteínas, vitaminas e minerais em pequenas quantidades de gordura, e fornece exemplos de opções como cereais integrais, frutas e laticínios magros. Ele também destaca os riscos de pular esta refeição, como falta de concentração e maior risco de doenças.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
Diabetes :- os 5 secredos que você deve saber sobre insulinaSantos de Castro
O documento discute 5 segredos sobre insulina, incluindo: 1) Insulinas não são todas iguais e o tipo correto depende do paciente; 2) Insulina pode ficar fora da geladeira por até 28 dias; 3) Os melhores locais para aplicar insulina são a barriga, coxa ou braço; 4) Insulina não causa vício; 5) Aplicar insulina pode ser indolor com a escolha correta de agulha e técnica.
O documento discute sobre convivendo com o diabetes, fornecendo informações sobre os tipos de diabetes, sinais e sintomas, cuidados necessários, atividade física, nutrição balanceada, monitorização glicêmica e medicamentos. O resumo é:
1) O documento fornece orientações sobre convivendo e cuidando do diabetes, incluindo os tipos de diabetes, sinais e sintomas, e estratégias como atividade física, alimentação e monitorização.
2) É importante monitorizar a glicose no sangue
Este documento é um apelo para agradecermos a Deus pelos alimentos e água que temos, evitando desperdiçá-los. Relata a história de uma criança faminta no Sudão que tentava chegar a um campo de alimentos a 1km de distância, enquanto um abutre esperava por sua morte. Pede aos leitores para orarem pelos que sofrem e compartilharem este lembrete com os amigos.
This document provides an overview of the B2B digital sales industry. It notes that there are over 200 firms generating over $1 million in annual revenue in demand generation, lead generation, sales, and omnichannel customer service. Leading providers are consolidating through acquisitions. The market for implementation services and managed services beyond just platforms is growing, especially for bundled solutions that provide both technology and services. The briefing is intended to help companies understand how they compare to competitors, identify the right partners, and assess the impact of various strategic options in order to align their vision and plans with effective execution.
This document provides summaries of and links to several articles about outsourcing. It discusses transformational outsourcing which involves outsourcing core business activities to accelerate growth. Strategic and tactical benefits of outsourcing beyond cost savings are outlined. Guidelines for offshore outsourcing address risks, models, and delivering benefits. Banking, financial services, insurance and healthcare industries are discussed in the context of outsourcing. Softorix is introduced as a provider of outsourcing services including IT, business processes and domain expertise for these industries.
Dr. Carsten Lehmann, Managing Director at IMAP Germany shares valuable insights into the key factors affecting company valuations in M&A, using the IT & Software sector as an example.
Capital market firms are making decisions on which business lines, asset classes and services to keep and operate and which ones to exit. Regulatory reform and the
clearing mandate are driving the firms to consolidate their traditional exchangetraded derivatives (Futures and Options) and OTC derivatives into a single clearing
business, even while bi-lateral, uncleared derivatives will continue to co-exist with cleared products.
The document provides information on several key projects and areas of expertise for The Growth Partners:
1. They built the governance process for migrating a large payment platform from data center to AWS Cloud, including certification, testing, and communications.
2. They championed the adoption of a risk management framework for a large corporation to meet various compliance standards and customized it for their needs.
3. They developed workflows and tools to help manage a complex financial systems consolidation and outsourcing project for a global $20B organization.
How Cloud Accounting Software Enables Growthndhsshare1
How CFOs can meet overall business strategy, improve corporate performance, and enable growth. Using Cloud ERP to meet significant priorities in forecasting, period-end close, profitability analysis, and performance management dashboards.
This document discusses outsourcing trends and best practices. It provides an overview of why companies outsource functions, the historical background of outsourcing, factors to consider when determining what to outsource, and risks to be aware of. Key outsourcing trends include information technology, customer service, human resources, finance and accounting, and research and development functions being moved offshore to reduce costs. Companies must identify their core competencies and critical success factors to determine what is best to outsource versus keep in-house.
EPC Solutions LLP, which is into Large Scale Infra Projects (Metro, Airports, Stadiums & Other Mega Projects), Energy Solutions (EPC Solutions for Transmission & Distributed System upto 765kV, Contour & Route Survey, Soil Investigating etc.), Solar (EPC), Structure Supply - For Infra, Energy T&D & Solar Segment, MEP Services, SEZ & Other Consultancy Services, BIM Services (Upto LOD 500) & Geographical Information System, IT Services (Web Development, Software Solutions & Manpower Solutions).
Polaris Software Labs is a global technology solutions provider for the banking and financial services industry. It has over 11,000 employees across 29 offices globally. Polaris has deep expertise in areas like retail banking, corporate banking, investment banking, and insurance. It has a suite of banking products called Intellect that offers components covering various banking functions. Polaris focuses on progressively modernizing and upgrading existing client systems.
Industrial Restructuration Avoiding the M&A Nightmare.Datonix.it
Mergers and acquisitions often fail to create value due to data complexity and subjective opinions rather than objective data insights. Most M&A deals do not deliver sustainable added value, with 70-90% failing according to research. For M&A to succeed, organizations must address data complexity early on by improving data accuracy and management through tools like analytical appliances and cloud processing to unify and validate data for strategic decision making. Only with high quality, unified data can the anticipated synergies of M&A deals be fully realized.
Ricardo M. De La Vega Navarro has over 20 years of experience managing global IT implementations and operations across various industries. Some of his roles and accomplishments include:
- Led a team that implemented Oracle HR systems for GE Capital globally between 1995-1999.
- As IT Finance Manager for Afore Garante Citigroup in 2000-2001, he developed systems to automate processes that reduced government penalties by over $4 million.
- As IT Manager for Reforma Newspaper in 2001-2002, he launched their first website and implemented digital photography.
- Between 2003-2007 as IT Director for McGraw-Hill Education in Latin America, he established a shared services hub and standardized
Adopting Virtual Finance Operations for Future-Ready FinanceRNayak3
Discover how virtual business finance operations can give capabilities to financial organizations to build a robust business model in ever-changing business landscape.
The document discusses Robotic Process Automation (RPA) and its applications in finance and accounting. It provides examples of common repetitive tasks in finance and accounting that can be automated using RPA such as accounts receivable processing, accounts payable processing, and invoice processing. The benefits of RPA implementation are also summarized, including improved efficiency, reduced costs, improved data quality, and regulatory compliance. SmartERP's RPA services and platforms that use artificial intelligence to enable automation across business processes are also highlighted.
The document provides an overview of Q4 Systems Corporation from their presentation at the RedChip Emerging Growth Showcase in January 2014. It includes summaries of the company's vision, corporate data, management team, credentials, technology stack, 2013 financial performance, business units, growth targets, key clients, market opportunities in healthcare IT and retail IT, their health exchange platform and functionality, the health exchange opportunity for Q4, and investment highlights of Q4 compared to peer companies.
Similar to Ephor Group FAO Brief (financial administration outsourcing) (20)
The document provides details on multiple subscale deals (under $25 million) in the cloud accounting, finance and accounting outsourcing, and professional services industries between 2005-2019. It summarizes acquisition multiples paid for different companies, ranging from 0.38x to 4.6x revenue. The majority of deals were priced between 80-100% of annual revenues, with outsourcing deals commanding a premium. It also includes a table analyzing typical enterprise value to sales multiples across related industries like accounting, bookkeeping, consulting, and tax, ranging from 0.54x to 2.34x.
The document discusses various business models - including professional services, outsourcing, and finance and accounting as a service (FaaS) - for backoffice administration companies, highlighting attributes of each model. It provides data on average revenue per employee for different industry service models and lists examples of high performing companies. Contact information is provided for Charles Bedard of ERGO Comps to discuss strategic options and market intelligence for backoffice administration firms.
This document provides an industry snapshot of the small business F&A (finance and administration) backoffice sector. It outlines the size and descriptions of key industry segments including CPA accounting firms, F&A services firms, outsourcing providers, and FaaS/fintech companies. It also summarizes recent M&A deals in the sector showing typical revenue multiples between 0.25x to 4x. The document identifies over 2,600 potential small business acquisition opportunities across outsourcing, vendor services, BPaaS, consulting, and professional services subsectors.
This document provides an overview of funding and mergers and acquisitions activity in the back office administration and FaaS (Finance as a Service) industry. Some key points include:
- Funding levels decreased in 2019 from previous years but remained positive overall due to emerging technologies. The top funded B2B categories in 2019 were FinTech, Internet services, and professional services.
- Mergers and acquisitions activity in 2019 saw 4,909 deals, higher than the previous decade's average of 4,300 deals per year. The categories with the most acquisition deals were FinTech, accounting, and consulting.
- The document lists several notable subscale acquisition deals between 2017-2019 and platform companies that
This document provides an overview of mergers and acquisitions in the backoffice industry, including accounting, bookkeeping, consulting, staffing, and outsourcing. It summarizes deal values and multiples across these sectors. Key deal drivers include the shift to cloud accounting, demand for digital transformation and finance optimization, and shortages of specialized technical talent. The document also lists example deals in subscales markets with revenue multiples typically between 0.5-4.3x and identifies notable industry valuation factors.
This document provides information about ERGO Comps, LLC and their corporate development services. ERGO offers M&A advisory, deal sourcing, capital financing sourcing, and post-close enablement. They have industry expertise in business and technology services. The document lists common questions ERGO can answer and provides an overview of trends in deals and funding from 2010 to 2020. It also includes statistics on acquisitions and funding by industry. ERGO recommends scheduling a complimentary corporate development briefing to review strategic options.
This document provides an industry snapshot of the small business F&A (finance and administration) backoffice sector. It outlines the size and descriptions of key industry segments including CPA accounting firms, F&A services firms, outsourcing providers, and FaaS/fintech companies. It also summarizes recent M&A deals in the sector showing typical revenue multiples between 0.25x to 4x. The document identifies over 2,600 potential small business acquisition opportunities across outsourcing, vendor services, BPaaS, consulting, and professional services subsectors.
Small business payroll software for the accounting tax industryCharles Bedard
ERGO Comps provides industry insights on payroll accounting and tax sector multiples and requirements. According to the document, multiples for payroll service bureaus range from 1.75 to 2.55 times revenue. To command a premium multiple, a service bureau needs proprietary software, industry preconfigured solutions, modern cloud technology specifications and integrations across tax, accounting, ecommerce, payments and HR. It also provides a landscape overview of payroll software players focused on startups and small to medium businesses, including user counts for Gusto, Millennium, PrismHR, iSolved and Evolution platforms.
This document summarizes incorporation industry news and trends from 2019. It discusses major companies in the industry expanding services related to tax advice, cloud solutions, digital payments, and small business financing. It also lists the portfolio of services provided by ERGO Comps, including startup corporate services, back office services, and digital/technology advisory solutions across tax, compliance, payroll, HR, finance, insurance, and cloud.
This document provides rankings and statistics for various companies that provide services to startups and small businesses. It lists companies in categories such as incorporation holding companies, legal services for startups, tools and services for startups, small business services, sourcing advisory directories, and startup communities. For each company, it provides the traffic rank, employee count, and client count where available to compare the scale and reach of the different organizations.
Small Business Backoffice Administration industry landscape North America Charles Bedard
This document provides an industry snapshot of the small business F&A (finance and administration) backoffice sector. It outlines the size and descriptions of key industry segments including CPA accounting firms, F&A services firms, outsourcing providers, and FaaS/fintech companies. It also summarizes recent M&A deals in the sector showing typical revenue multiples between 0.25x to 4x. The document identifies over 2,600 potential small business acquisition opportunities across outsourcing, vendor services, BPaaS, consulting, and professional services subsectors.
Accountex 2019 The Future of Cloud Accounting Technology Conference recapCharles Bedard
Hundreds of accounting professionals attended the 2019 Accountex USA conference in Boston to learn about emerging technologies in cloud accounting, automation, AI, and blockchain from over 100 vendors. Educational sessions covered topics like embracing cloud-based solutions, using technology to automate backoffice tasks, and shifting to advisory services. The conference provided opportunities for attendees to network with peers and see live demonstrations of the latest accounting solutions.
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This document summarizes the backoffice industry and mergers and acquisitions trends. It notes that larger accounting firms are acquiring non-CPA firms to gain digital capabilities. Outsourcing firms are acquiring books of business for cross-selling potential in areas like payroll, HR, and cloud solutions. Industry consolidation is also occurring as firms move to implementation, consulting, or small business models. It provides examples of recent M&A deals and typical valuation multiples between 0.5-2.0x revenue. Larger deals involving outsourcing solutions can reach 2x revenue multiples. The briefing identifies opportunities around industry transformation to cloud/SaaS solutions and bundling of services.
Industry snapshot paystaff payrolling payroll staffing market teaserCharles Bedard
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Ephor Group FAO Brief (financial administration outsourcing)
1. The State of FAO for the Mid-Market
(Financial and Administration Outsourcing)
“30 years ago, firms did their own payroll; while today the vast majority outsource payroll. FAO
delivers costs savings through financial and administration services that streamline cash collection
and provide institutional level financial controls that every business needs to survive, thrive, and
create wealth.” - Garry E. Meier
Today, the vast majority of enterprises outsource some component(s) of their financial responsibilities
with the scope of F&A (financial and administration) services depending upon the company’s maturity and
complexity. Accordingly, FAO has grown beyond providing tax services, bookkeeping, and receivables
management to multi-process, multi-functional providers delivered via a SaaS platform that includes the
following capabilities and benefits that make companies more effective and efficient.
FAO capabilities include:
Automation of billing and collection across online payment processing tied to bank and financial
reporting integration which allows for better cash collection, cash management, and visibility.
Efficiency of transactional processing from an average of $15 per transaction to a few dollars.
Governance including regulatory compliance and risk mitigation (Leap into 3rd generation
governance practices!).
Global features including embedded language, user preferences regulatory compliance and
reporting across global operations.
Complex services such as revenue forecasting, revenue-recognition complexities, total
compensation reporting, global payroll capabilities, etc..
FAO benefits include:
Replaces “people dependent” F&A model with a “process dependent” FAO model (P2P,
O2C, R2R1).
Personnel cost savings:
o Rather than buy a CFO, hire a fractional CFO and support with a FAO.
o Rather than staff a department, hire on-demand a well oiled professional team with 15+
years average experience.
Shifts the burden and costs of technology upgrades from the buyer to the FAO provider.
Replaces “fixed-cost” model with a flexible cost model.
Reduction in DSO, asset recovery, spending, slippage, mistakes.
Improvement in inventories and/or labor and job scheduling and costing.
1
Functions: Record to Report (R2R), Order to Cash (O2C), Source to Pay (S2P), Procure to Pay (P2P).
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E Greenway Plaza Suite 440 | Houston, TX 77046
2. Solving the Value Equation
FAO trends include:
Buyers continue to be cautious and implementations are done via a phased approach by
module, process, or function one or two at a time.
The hybrid pricing model continues to become the dominant pricing model (annual retainer plus
FTE-based pricing in combination with either transaction-based pricing models).
Beyond efficiency of operations, cost savings, and business process improvements, buyers
requirements include strategic support in the areas of financial and operational analytics,
capital and financing, and overall support of the new role and agenda of today’s CFO including
sourcing procurement, ITO, HRO, Risk, and other key functions.
Clients demanding more than labor cost arbitrage; SaaS platform plus analytics an upfront
requirement along with broad scope of expertise and then point specific processes and functions
delivered via a transaction based pricing model.
The State of FAO Adoption and Utility:
The scope of FAO outsourcing is growing and as technology evolves the cost to implement decreases. With
the demand for efficiencies risen executives can meet their efficiency of operations requirements with
shared service centers.
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
3. Solving the Value Equation
While still evolving, FAO technology platforms have been consolidated to a few major players paving the
way for global, national and regional service providers to approach the mid-market.
The definition of FAO is expanding. Multi-process FAO is growing.
Adoption is increasing along with vertical specialization (i.e. focusing on healthcare dental practices, or
restaurants or professionals) with the primary reason for buying being to bypass technology ERP upfront
costs while gaining access to the capabilities and benefits of FAO.
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
4. Solving the Value Equation
Outsourced Solution Provider Mid-Market Landscape:
The most common underlying technology platforms include: QuickBooks Enterprise, Zoho, Deltek, Infor,
Workday, NetSuite, SAGE, Intaact, Epicor, and Microsoft.
The FAO solutions provider landscape is highly fragmented with more than a hundred multi-process mid-
market enterprise solution providers.
Attributes of High Performing, BestInClass FAO Providers:
Recurring Revenue Model (>12 month contracts) across multiple verticals and multiple processes.
Portfolio of services, products, and solutions across strategic and administraitive financial and
administration.
Self-service updgrades provided on a routine basis.
Platform competencies includes: knwoeldge libraries, vertical expertise, technology, and process
excellence.
Automation of many of clients internal processes after implementation.
Financial and Operational Analytics and Reporting Packaged by company vertical.
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
5. Solving the Value Equation
Buyer’s of FAO:
The market is significant as the table illustrates the potential universe of FAO mid-market employers with
50 to 10,000 full-time W-2 employees:
TARGET USA Americas India/Middle Asia Europe
Non-USA East
Mid-market 65,000 25,000 10,000 25,000 15,000
The most common tools adopted in the marketplace:
Solution Most Common Tools Used by SMBs (>5%)
Microsoft Outlook, Google Apps, SharePoint, Social
Communication Tools Networking Sites, Intranet
Customer Relationship
Management SalesForce.com, Microsoft CRM, Zoho, Sugar, NetSuite
Enterprise Resource Management Microsoft Dynamics, QuickBooks Enterprise
Financial Management QuickBooks, Microsoft Dynamics, Peachtree
Operational Reporting QuickBooks, Microsoft Dynamics
Productivity Software Microsoft Suite, Google Apps
Security McAffee, Norton, Zenith, Microsoft
Storage Dell, HP, EMC
Expense Management Concur, SpringAhead, Nettime, ExpenseCloud
Of note: No common time and attendance, HR management, workforce management, business
intelligence or benchmarking tools were noted in the survey. Other notable players identified, but not
utilized by > 10% included ADP, Basecamp, Lawson, Oracle, and ZOHO.
Technology adoption findings among small and mid-market buyers:
Nearly 80% outsourcing at least one function. The “big bang” approach has given way to a
focused by function and/or deliverable scope as opposed to a “lift and shift.”
Approximately 10% of the market evaluating outsourcing a new/additional function. While
buyers continue to be cautious, the percentage of companies using outsourcing is growing,
and the functions being outsourced are too.
40% believe the value proposition of outsourcing is achievable or attained for their
company.
Overall, the market is characterized with national and regional software leaders and then
highly fragmented implementation service providers. While competition is prevalent,
regional leaders continue to strengthen their standing in their local markets through
expansion and acquisitions. BestInClass performers have Gross Margins > 70% but Net
Income (EBITDA) is single digits or zero (< 10% have multiyear contracts). < 10 % using
offshore. The majority have started bundling and continue to progress:
o Bundling of products and services
o Bundling of services and management
o Bundling of technology and services
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
6. Solving the Value Equation
Legacy Software Market Landscape to be canibalized by SaaS:
Mid-Market
(companies with revenues from $2 million to $50 million) US Customers Outside US Total
ACCPAC Discovery Series (Best) 380 420 800
ACCPAC Vision Point (Best) 14,700 3,300 18,000
BusinessVision 32 (Best) 4,000 116,000 120,000
BusinessWorks Gold (Best) 31,300 700 32,000
DAC Easy (Best Software) 22,000 26,000 48,000
Microsoft Small Business Manager (Microsoft) 3,000 250 3,250
M.Y.O.B. AccountEdge (M.Y.O.B.) 160,000 440,000 600,000
Oracle Small Business Manager (NetLedger) 4,500 1,500 6,000
One Write Plus (Peachtree Software / Best) 117,400 7,600 125,000
Peachtree 2000 (Peachtree Software / Best) 8,300 200 8,500
Peachtree Complete Accounting (Peachtree / Best) 1,120,000 80,000 1,200,000
QuickBooks Basic / QuickBooks Pro / Premier / Enterprise 2,400,000 400,000 2,800,000
Simply Accounting / Simply Accounting Pro (Best) 90,000 910,000 1,000,000
ACCPAC Advantage Series (Best) 31,360 24,640 56,000
AccountMate (Best) 105,600 19,400
Blackbaud Financial Edge (Blackbaud) 4,400 100 4,500
BusinessVision 32 (Best) 1,400 118,600 120,000
Eclipse (Intuit) 550 50 600
FACTS (Aperum) 2,500 - 2,500
Great Plains Dynamics (Microsoft) 39,000 9,000 48,000
Macola Progression (Exact Software) 5,600 1,400 7,000
MAS 90 & MAS 200 (Best) 122,500 2,500 125,000
Navision (Microsoft) 3,200 18,800 22,000
NxTrends (NxTrends) 940 60 2,000
Open Systems Accounting Software (Open Systems) 59,800 5,200 65,000
Platinum for Windows (Best) 4,920 1,080 6,000
Prophet 21 (Prophet 21) 1,950 50 600
ACCPAC Pro Series (Best) 29,600 10,400 40,000
Solomon IV (Microsoft) 24,000 6,000 30,000
SouthWare Excellence Series (SouthWare) 6,800 200 7,000
Syspro IMPACT Encore (Syspro) 6,000 2,000 8,000
Traverse (Open Systems) 6,000 1,500 7,500
Visual AccountMate 5.0 (Best) 21,120 2,880 24,000
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
7. Solving the Value Equation
For the High-End & Beginning ERP Market
(companies with revenues from $25 million to $500 million) US Customers Outside US Total
ACCPAC Advantage Series (Best) 31,360 24,640 56,000
Axapta (Microsoft) 800 3,200 4,000
Baan (SSA Global) 1,500 1,500 3,000
MAS 500 (Best Software) 3,200 300 3,500
PeopleSoft World (formerly JD Edwards) (PeopleSoft) 3,100 3,100 6,200
Great Plains (Microsoft) 39,900 9,000 48,000
Macola Progression (Exact Software) 5,600 1,400 7,000
Navision (Microsoft) 12,000 33,000 45,000
Traverse (Open Systems) 6,000 1,500 7,500
E by Epicor 7.0 / Vantage (Epicor) 12,000 6,000 18,000
PeopleSoft (PeopleSoft) 2,350 2,350 4,700
SAP (SAP) 4,544 9,656 14,200
SouthWare Excellence Series (SouthWare) 6,000 100 6,100
Syspro IMPACT Encore (SysPro) 6,000 2,000 8,000
Take Stock (Aperum) 500 - 500
ACCPAC Executive Series (Best) 70 10 80
Solomon (Microsoft) 24,000 6,000
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
8. Solving the Value Equation
The Business Case for Buyers of FAO Solutions:
Over the past few years we have seen the FAO market expand as the ability to deploy FAO via SaaS
coupled with companies adoption of more agile/flexible cost structures. Primarily, mid-market senior
executives are turning to FAO solutions for:
1. Controls
2. Intelligence
3. Real-time KPIs, Knowledge, Analytics
4. Performance Targeting
5. F&A FAO Platform
Today, FAO providers help companies overcome
the barriers to profitability and scale by eliminating
non-value added processes, automating key
processes, and providing increased resources as
needed in support of the business.
Every day more CFO’s make the decision to
outsource business process and functions. In fact,
the average business outsources part or all of at least two (2) business processes and/or functions.
Furthermore, once executives make the decision to outsource the number of processes/functions expands
as evidenced by a recent survey: Over 75 percent of the finance executives plan to expand their
outsourcing programs in 2010 and over 85 percent of the finance executives are satisfied with the benefits
from FAO2.
Consistent with economic and competitive pressures, the market demand for FAO continues. Of course,
the ROI depends on the exact situation and requirements; however, for emerging enterprises, the
business case is compelling. Historically, companies had the option to buy an industry specific financial
management software, or they could invest
in ERP (enterprise resource planning)
software. The ERP included financial
management software that cost hundreds of
thousands (Sage, Microsoft) or millions
(Oracle, SAP) in up-front costs, before
counting the cost of implementation, setup,
maintenance, training costs and process
improvements.
Driving the adoption and use of FAO are the
benefits of a variable pricing model delivered
via a SaaS model, combined with technology
capabilities and business process excellence
deployed via F&A.
Companies can leverage a SaaS FAO
platform to outsource an entire function or
single process.
Clients financial benefits include reduced
operating costs via a pay-as-you-go pricing model, thereby cutting capital expenditures. More importantly
2
WNS Annual CFO Survey 2010.
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
9. Solving the Value Equation
than the financial benefits, the capability benefits really drive the adoption of FAO. Technology
advancements available today are incredible, like automated processing of payables/receivables and other
processing event transactions (no internal human resource costs), or streamlined administration so that
reports are generated automatically: the ability to provide operational and financial reporting dashboards
and reports in near real-time. Today's FAO platform provides an alternative to building internal back-
office fiefdoms before a company has the time and resources that are appropriate. In addition to gaining
enterprise controls and intelligence, cost savings for every business are a priority. And it's even more
import for service businesses that depend on their people to offload and automate transactional and
routine tasks so that ALL current employees can focus on revenue and client related tasks and processes.
Not only are companies challenged with becoming more efficient to maintain the status quo, competition
is eroding margins, globalization is causing changes in cost structures, and technology is either a
hindrance or a helper.
Did you know that the average cost of internally processing a document is $15 per invoice when done
manually?
3
The chart is clear to business owners, the time and resources spent on processing transactions must be
reduced! In the future, companies will spend less time processing and more time on the core business.
Almost all of the transactional processing can be done by technology that did not exist 10 years ago.
Companies will spend less time processing and more time on the core business.
Demand for real-time financial reports as well as non-financial reports and intelligence.
World-class companies are able to close within one day.
Controls and financial reporting reduce risk, cost overruns/rework/errors/theft and
variances.
Rising Costs of Processing:
Average cost of $15 per invoice done manually.
Almost all of accounting can be done by technology that did not exist 10 years ago.
Time spent processing transactions must be reduced!
Rising Complexities:
Contingent workers make up a third of the workforce.
3
Sources: http://www.faotoday.com/fao-today-resource-guide, http://www.outsourcingsuppliers.com/e/everest.html, Everest
Group, Outsourcing Institute, http://www.globalservicesmedia.com/, Equaterra
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046
10. Solving the Value Equation
Profitability depends on the success of client, job or project specific teams.
Variances and changes in cash, contracts, and margins must be managed in real-time!
Your Company Before FAO With FAO
Controls People dependant. Process alert notifications notify people to take action
based on variances, triggers, benchmarks.
Intelligence Completed by C-level executives via Routine intelligence guides pricing, forecasts,
networking on an ad-hoc basis. spending.
Financials Completed the following month and provide Financials are tied to operational measures and
summary outline of financial position. provide leading indicators to employees.
Billing/Invoicing Done ad-hoc on a daily basis by an Automated invoicing and cash collection saves time,
employee part-time. processing costs, reduces manual errors.
Cash Management Done at end of month and end of period. Cash actuals integrated with financials in real-time.
Labor Cost Excel and/or manual review done after the Labor Matching applied every two weeks to match
Management period. costs and profits.
Ephor Group | 1 (800) 379-9330 | www.ephorgroup.com | 24 E. Greenway Plaza Suite 404 | Houston, TX 77046