The Center for Neighborhood Technology (CNT) is a nonprofit organization that researches and promotes sustainable solutions to urban problems. CNT was founded in 1978 in Chicago and works on issues like transportation, water management, and climate change. Two of CNT's major current projects are Transit Future, which aims to expand and improve Chicago's public transit system, and RainReady, which helps communities manage stormwater. However, both projects need further funding to be fully realized. CNT is advocating for policy changes and new funding streams at the local, state, and federal levels to support these initiatives and fulfill its mission of improving urban environments.

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Josephine Roobian
The Center for Neighborhood Technology
Innovative Business Approaches to Solving Social Problems
Dr. Professor Lowell Matthews
7/5/15

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The Center for Neighborhood Technology (CNT) envisions urban environments that are
resilient, sustainable, and livable for people from all walks of life. Their mission statement is,
“The Center for Neighborhood Technology is a nonprofit research and advocacy organization
committed to improving urban economies and environments across the United States. We do this
through innovation and by researching and analyzing urban problems; testing and promoting
economically efficient and environmentally sound solutions; and demonstrating the value of
investing in sustainable solutions.” (Vision + Mission, 2015).
Scott Bernstein and Stan Hallett started CNT in 1978. CNT was founded and is still
located in Chicago, (History + Accomplishments, 2015).They envisioned organizing residents to
assist in challenging harmful practices like the modern environmental movement. They decided
to put their attention on the community and address the environmental concerns closer to home
to make an impact for city residents. Some examples of innovative solutions that they put
forward ahead of their time include rooftop gardens, recycling, addressing urban flooding,
energy conservation, data sharing, and transportation alternatives. They hosted the startup
Chicago Recycling Coalition, which every year in the fall the community helps clean up the fall
leaves in the storm drains and sidewalks/yards around their home. Since 1980, CNT and Elevate
Energy have provided energy upgrades. In 1980, CNT also implemented the Neighborhood Early
Warning System, which indicated housing problems. This gives residents the information about
buildings in their area, which makes the community a little bit safer and knowledgeable, (History
+ Accomplishments, 2015).
CNT’s area of work includes the transportation and community development, water,
sustainable prosperity, cargo-oriented development, policy, and climate. CNT creates and
develops strategies and tools based on these areas, not only for Chicago, but also for policy

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makers, planners, developers and individuals to implement the idea of location-efficient
development across America. Some of the major projects they are currently planning, and
implementing include the transit future, which is a vision of expanding the transit system in the
Chicago region, and updating/repairing the current transit system (Transit Future, 2015). This
project would connect the Chicago community, improve the quality of the air by reducing car
use, and provide real savings for people. Another project is creating a Location Efficiency Hub
in Chicago. The idea of location efficiency is a dense and vibrant community with walkable
streets, nearby retail and services, and access to transit, which would reduce greenhouse gases,
and costs for the community (Location Efficiency Hub, 2015). Another project is Rain Ready,
which is an initiative of policies and practices that help residents, communities, and states plan
for weather events associated with global climate change (Rain Ready, 2015). This project
includes a toolkit for becoming more resilient to too much rain, or too little rain.
According to GuideStar, The Center for Neighborhood Technology has not filed the form
990 with the IRS since 2013. Therefore, the information may be off from their current
organizational size and financial information if the organization has grown since 2013. The
organization has 133 employees at the Chicago location (GuideStar, 2013). Besides the staff, and
employees, the organization also has a Board of Directors to help with growth opportunities. The
board of directors is made up of 20 community leaders that donate their time and talent to the
organization (Board of Directors, 2015). The organizations financial condition based on the most
recent documents shows that the organization has very little extra spending money. Eighty-eight
percent of their income goes toward expenses, which are program services, and administration
(GuideStar, 2013). The organization is able to obtain this income through the generosity of
charitable foundations, corporations, and individuals (Founders and Supporters, 2015). They also

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collaborate with other institutions to promote their mission. Some corporations and foundations
include Alphawood Foundation, Chicago Community Trust, Ford Foundation, Grand Victoria
Foundation, John S. and James L. Knight Foundation, Joyce Foundation, Libra Foundation,
Surdna Foundation, Thanksgiving Fund and many more (Founders and Supporters, 2015). In
order to fund the organizations new and upcoming projects, and innovative ideas, they advocate
for policies that support their mission and visions. Their research helps governments incorporate
new ideas into policies that shape lives and impact the future (Policy, 2015). The organization is
currently advocating for policy changes at the local, state, and federal levels.
After conducting further research on the organization, the Center for Neighborhood
Technology, their current main issue is further funding, financing, and improving investment
strategies for their major projects (Altman, C. R., 2015). The major projects that were discussed
in research update 1, the transit future, and rain ready are the two major projects that are in need
of further funding to improve the quality of Chicago.
The Transit Future will fix Chicago’s poor and weak public transportation, by remodeling
and reaching the deserts in Cook County (Transit Deserts in Cook County, 2014). The Transit
Future campaign is not solely enough to invest, in order for the public transit to be rebuilt; a new
source of investment must be set in place. CNT is pushing for federal action on infrastructure
(Altman, C. R., 2015). In order to achieve this vision, CNT created a petition in order to gain a
robust revenue stream to fund the improvement and expansion of Chicago and Cook County’s
transit system (Transit Future Petition, 2015). According Transitfuture’s article, Transit Future
Launches Bold Vision, Campaign to Fund Transit (2014), “building a world-class transit system
requires a steady, long-term investment”, which there inspiration for Transit Future comes from
California. Los Angeles County increased a half-cent sales tax to fund $40 billion in new and

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expanded transit, which Cook County could set push for as well. This idea was also
recommended in the Hamilton Project, as a short-term solution by indexing the federal gas tax so
it varies with retail gasoline prices (Altman, C. R., 2015).
If this problem is addressed, not only would it fulfill the organizations mission and vision
of improving urban economies, but also it would lead to eventually fulfilling their vision of
improving the environments across the United States. Improving the public transit would make
Chicago livable, economically competitive, and environmentally sustainable (Transitfuture,
2014). This will create a 21st Century transit, providing jobs for construction workers, and
civilians who live in the deserts will be reached and able to reach their jobs, connecting Chicago
(Transit Deserts in Cook County, 2014). Based on the avocation methods the organization is
using and the other associations they are collaborating with, proves that the organization has the
resources necessary to address the problems. The Transit Future campaign and petition are
examples of avocation methods to address the problem of further investment to support their
vision of rebuilding their crumbling transportation infrastructure, and expand on it (Transitfuture,
2014).
Due to Chicago’s weather, storms come and go either leaving too much water and
destroying the community or leaving no water, which is why CNT developed the project
RainReady. RainReady is a project that helps individuals and communities work together to find
solutions to the problems of too much or too little water (RainReady, 2015). Successful storm
water management requires sustained, reliable funding (Establishing a Rain Fund to Make Your
Community RainReady, 2014). In order to fund RainReady there must be an established
dedicated revenue stream that fund improvements.

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If this problem is addressed and a revenue stream is provided to fund improvements, than
this would fulfill the organizations mission and vision because this project will be improving
urban economies. By adopting RainReady, there would be economic benefits, communities
would commit to practices and policies that offer quick, targeted and affordable relief from
weather disasters (RainReady makes Economic Sense, 2015). Managing these problems through
RainReady would reduce capital cost. This project would bring community benefits by engaging
the community to take action and identify improvements on private and public property
(RainReady is fair and equitable, 2015). The project would protect wildlife habitats by
implementing rain gardens, permeable paving, tree plantings, and ponds, reducing erosion.
Stormwater runoff from urban areas delivers many pollutants to the streams, lakes and beaches.
RainReady practices would retain and filter rainfall and reduce these pollutants. Conserving
water and making small property improvements both limit the demand on wastewater treatment
facilities, which in turn reduces carbon emissions (RainReady makes Economic Sense, 2015).
Based on the organizations initiative of RainReady, establishing the rain fund, and finding other
new ways investments to fund this project, proves that CNT has the resources necessary to solve
the problem. Although, the organization is still seeking a reliable funding source for RainReady
in order to achieve their mission and vision for this project.
According to the organizations 990 form, other than the money generated by the
programs and projects, the organization earns most of its revenue through government grants
(Form 990, 2013). The revenue generated by the organization is used for funding their current
programs, and employee compensation. The highest paid employees include the president, Scott
Bernstein at 114,193, Bernnett Johnson at 20,000, Kathryn Tholin at 126,339, and Adam

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Goldstein at 103,180. After the expenses are paid, the left over revenue includes 2.1 million,
which leaves enough necessary resources to fund for future programs and projects.
After researching and identifying the Center for Neighborhood Technology’s issues, or
problems, which includes funding, financing and improving long-term investment strategies for
their major projects, there have been some updates on the issues. The organization currently has
done further research and is taking further action towards funding their program RainReady,
through advocating for policies and federal support, which will not only affect them locally, but
also affect the nation.
On August 8, 2014, Illinois General Assembly passed the Urban Awareness Act due to
CNT’s efforts and research on the serious effects of increased urban flooding (Bill Status of
SB2966, 2014). The organizations research shows that urban flooding is not limited to
designated floodplains, making storms more devastating to cities budgets (Sprague, H., 2014).
The Urban Awareness Act was set in place to help American communities identify innovative
solutions that can protect our investment and environment (Sprague, H., 2014). Currently, U.S.
Representative Mike Quigley, and U.S. Senator Dick Durban introduced the Urban Awareness
Act to Congress (Senate, 2015). This bill creates a federal definition of urban flooding and
requires the Federal Emergency Management Agency (FEMA), to conduct a nationwide study of
urban flooding and flood damage (Gonzales, M., 2015). This action would require the federal
government to analyze programs and create new policies and strategies to encourage the design
and use of possible flood prevention practices, with a focus on low-cost approaches (Gonzales,
M., 2015).

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The issue of not having long-term funds to invest in CNT’s RainReady program affects
Chicago locally and affects the U.S. nationally because of the U.S.’s deteriorating infrastructure.
The way we have built our cities makes them vulnerable to flooding because we have paved over
absorbent dirt and plants (Gonzales, M., 2015). CNT has conducted research on global warming
and climate change, and found that storms are intensifying and destroying cities and homes at a
quicker rate, and it is going to continue, if not increase (Speeches, 2015). The U.S. loses 2.1
trillion gallons of treated drinking water a year, to aging, crumbling pipes, millions of dollars are
lost each year because of inadequate stormwater and drinking water management, and the litter
and toxins picked up by floodwaters in the streets often end up polluting lakes and rivers (Water,
2015). Chicago has experienced three 100-years storm, in the past five years; 100-year storm
means that there is a one percent chance that a storm of that magnitude will happen every year
(Speeches, 2015). Just last week, heavy flooding took the lives of twenty-seven people in
Houston Texas (Gonzales, M., 2015). Thousands of households in America are affected every
year by urban flooding, bringing catastrophic economic, environmental and social damage in
some of our country’s largest cities (Speeches, 2015). The states and towns do not have the
funding to support these continuous disasters. Therefore, CNT is pushing for national action and
for the government to invest in real solutions to these issues by presenting the Urban Flooding
Awareness Act (Speeches, 2015).
The current state of the organizations issue of funding for the RainReady program
includes the recent introduction of the Urban Flooding Awareness Act presented to Congress.
This brings CNT closer to their objective of using the RainReady policies and practices to help
residents, communities, and states plan for weather events associated with global climate change.

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The other issues currently remain in the same situation; CNT or the government has taken no
actions or legislative action, although the push for funding Transitefuture continues.
Since the Center for Neighborhood Technology works right out of Chicago, they see the
issues and problems in the city, and urban regions first hand. This motivates them to conduct
research, and analyze these problems, to create solutions, tools and programs to not only resolve
issues across the U.S., but to use these solutions to benefit and improve the community of
Chicago. Some campaigns and petitions the organization has implemented to deal with issues at
the local level include Go to 2040 Plan, Transit Future Petition, the Urban Flooding Awareness
Act, and the RainReady Plan/Fund.
The Go To 2040 is a comprehensive regional plan created by the counties, and 284
communities in Chicago plan together for sustainable prosperity (Go To 2040, 2014).
Metropolitan Chicago is one of the world’s greatest economic centers, therefore to continue this
growth long range planning is important. This comprehensive regional plan includes plans and
solutions for issues such as livable communities, human capital, efficient governance, and
regional mobility (Go To 2040, 2014). This plan is innovative because it involves and motivates
everyone to participate in the initiative. Having everyone on board creates a sense of urgency for
the community to evolve and plan for future disasters. I believe this program is sustainable with
the cooperation and participation of the local officials and federal funding to help with the
development and implementation of the plan. This plan would make Chicago’s economy,
environment, and community environmentally sustainable for 2040.
The Transit Future Campaign is a program to fund for an upgraded transit system in
Chicago (Transitfuture, 2014). As stated in the Go to 2040 plan, in order to build a world-class

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transit network in Chicago a long-term investment is required. Therefore, the organization
created the Transit Future Petition, which is a campaign to push the Cook County Board of
Commissioners for a robust revenue stream to continue to invest in Chicago’s Transit System
(TransitFuture Petition, 2015). Transit Future is an innovative program because it would
transform the lines of Chicago, connecting more communities, reaching urban regions, and
advance the regions long-term economic and environmental well-being (Transitfuture, 2014). I
believe this program is sustainable because developing Chicago’s main transportation system
would achieve regional sustainable goals of the organization. In addition, The Transit Future
Campaign was implemented by the organization to help support and fund the Transit-Oriented
Development (TOD), who is working with CNT. Therefore, the program already has public
support through other organizations, and the residents of Chicago.
Water is another large issue for Chicago, which the organization has been implementing
programs and solutions to resolve these problems. The RainReady program is an initiative by
CNT, which is a plan for when disasters happen, in the case of either too much water or too little
(RainReady, 2015). RainReady plans for problems such as urban flooding, water shortage,
pollution, and water wastage/management (RainReady, 2015). The program provides individual
solutions for residents, cities/towns, and states/regions to prepare the communities for disasters
as well as improving them afterwards. In addition to this program, Chicago passed the Urban
Flooding Awareness Act in 2014, and in 2015 Mike Quigley, a representative of Chicago, spoke
to the Senate about passing the Act federally (Speeches, 2015). The Urban Flooding Awareness
Act is intended by the organization to assist with the RainReady program in conducting research
and analyzing urban floods, to implement solutions within Chicago communities. The Urban
Flooding Awareness Act would also increase federal funding for programs to implemented in

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urban cities throughout the U.S. when disaster strikes, which for Chicago has been happening
rapidly (Speeches, 2015). I believe these two programs are sustainable because they have public
support from Chicago residents, from other organizations, businesses, and elected leaders. These
programs are fairly new and innovative through CNT’s approach to water issues, which improve
Chicago economically and environmentally (Who We Are, 2015).
Since the Center for Neighborhood Technology is a non-profit organization, all of the
money generated is used to fund these programs, and employee compensation. Therefore,
solving these social problems would not generate a profit for the organization because they are
not concerned about earning a profit, only finding solutions to these problems (Form 990, 2013).
The Center for Neighborhood Technology has been implementing new ideas and
strategies that have helped cities grow, for over 35 years. The organization started small by first
asking questions, researching, and analyzing data to test new and unique ideas. This lead to the
creation of tools, reports and initiatives the organization developed to help build better
communities (Research, 2015). Their efforts have made a positive impact on the issues in
Chicago, as well as influenced other communities in the United States to adopt the organizations
tools and programs. Some large projects the organization implemented and has positively
impacted the community over the years and influenced the new current projects and ideas
includes, rethinking the cost of living, saving energy and cutting costs, creating the market for
car sharing, and preventing urban flooding.
In 2006, CNT produced a Housing and Transportation (H+T) Affordability Index, which
shows that location-efficient places can be livable and affordable (We Are CNT, 2015). This tool
also gives policy makers, planners, individual’s data on housing and transportation costs, and

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tools to guide smarter, more sustainable development decisions that reduce cost of living (We
Are CNT, 2015). Today H+T Index guides policy and planning decisions in cities and regions
across America. The Chicago Metropolitan Agency for Planning (CMAP) was able to use H+T
costs as livability measure in its GO TO 2040 comprehensive regional plan. The analysis and
research the organization conducted for the H+T Affordability Index helps make the case that
building housing near transit is not only affordable for the community, but reduces GHG from
auto emissions (Research, 2015). This positively affects the Chicago community because citizens
are able to use their knowledge and make the choice to cut costs by using this tool when thinking
about which neighborhood or region they can afford to live in, based on their individual needs. In
addition, this tool actual lead up and generated the idea of the Transit Future campaign/project.
In 2014, the Cook County residents participated in a survey on their opinions of the County’s
long-range transportation plan. Since the residents know that there is no room for new roads, the
current transportation infrastructure needs to be invested in, which residents actually stated that
they would pay higher taxes if it will go to the aggressive modernization of the transit system
(Grimshaw, J., 2015). Therefore, the organization seems to be successful with their research and
implementation of projects and tools to help better the community for the residents.
In 1980, the organization focused their ideas and research on cutting costs and saving
energy through the energy saving program. Energy costs are the second expense for building
operators and among the most volatile (We Are CNT, 2015). In 2007, CNT began energy
efficiency programs for multifamily buildings in low-income Chicago neighborhoods. Over the
years, the organization created a strategy to overcome barriers and make it easy for building
owners to invest in efficiency. In 2014, CNT affiliated with Elevate Energy, and its partners to
boast energy efficiency upgrades over 19,000 units of affordable multifamily housing in Chicago

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(We Are CNT, 2015). This affected Chicago communities positively, with an average energy
savings of 30%, building owners can keep rent affordable and tenants comfortable. More than
500 jobs were created in the Chicago region for this energy efficiency work.
In 2002, CNT created the market for car sharing by launching IGO car sharing with a few
cars in a few neighborhoods. The idea is to take away the cost of having to own a car, and
allowing the community to have convenient access to affordable vehicles for occasional use,
which people would own fewer cars, drive less, save money, and generate fewer harmful
emissions (We Are CNT, 2015). In 2012, the organization was able to attract 15,000 IGO
members to have access to vehicles in 42 neighborhoods and 4 suburbs. IGO achieved annual
CO2 reductions in excess of 45,000 metric tons (We Are CNT, 2015). This has benefited the
community of Chicago not only environmentally, but also economically by saving members over
$48million annually.
In the 1970’s, the organization researched and analyzed the Chicago urban flooding issue,
and decided that small investments in local storm water infrastructure could be more efficient
than spending billions on pipes and tunnels (We Are CNT, 2015). In 2012, CNT introduced the
Green infrastructure Portfolio Standard (GIPS), modeled on renewable energy standards. The
idea was to educate the community and homeowners about green infrastructure and alternatives,
and create standards to help communities’ scale-up investments. This proposal over the years
was able to save the Chicago community $120 million and reduce wastewater pumping and
treatment costs b $661,000 per year (We Are CNT, 2015). Today, this idea has influenced
legislation in Illinois and Congress to help cities find green and cost-efficient approaches to
storm water management (Research, 2015). In addition, this proposal lead the organization to

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further research and analysis of the issue, developing other projects such as RainReady, and the
Urban Flooding Awareness Act, to fund the programs and resolve the issue.
In order to measure the success of these tools and projects on solving the issues, the
organization uses performance indicators and benchmarks. Instead of using traditional indicators,
the organization uses sustainability indicators that focus on the links and interconnections
between these aspects. The community indicator process used includes 10 steps. Form a working
group, clarify purpose, identify the community’s shared values and vision, review existing
models, indicators and data, draft a set of proposed indicators, convene a participatory selection
process, perform a technical review, research the data, publish and promote the report, and
update the report regularly (Reconnecting America, 2013, 60). Past and current data is used to
establish a benchmark to characterize status, as well as to calibrate a reasonable and meaningful
target (Reconnecting America, 2013, 62).
Moving forward I recommend the organization to conduct more surveys using the public
resident’s opinions to rate on how successful the projects are making the people living in each
community better off. Since the last survey that was conducted in 2013, only focused on the
Cook County residents, since this was successful, I believe it would be affective to use
throughout Chicago. This would help the organization better measure the success of the tools,
and projects that are currently implemented. In addition, it would help the organization plan for
future ideas and narrow their research based on the resident’s feedback, which would make the
organization closer to achieving their mission and solving these issues.
Two innovative business approaches the organization uses to address current
critical social problems include the H+T Index, and Transit Future. The housing and

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transportation affordability index provides a comprehensive view of affordability that includes
both the cost of housing and the cost of transportation at the neighborhood level. Since
Chicagoland ranges from cities, to suburbs, the social problem for citizens was finding living
more affordably that was close to public transportation. This tool is innovative because it is one
of the first in its kind of technology that offers data as maps, charts and statistics, covering 94%
of the United States population. Residents can now be educated about which region of a state
they would like to live in that has access to public transportation if they so need it and is
affordable for them based on their income. In addition, this tool could push the U.S. towards
urban sustainability, which makes cities and suburbs more accessible and compact to connect all
citizens, making regions more location efficient and affordable.
The second innovative business approach, Transit Future is a campaign that offers a bold
vision of what an expanded transit system in Cook County and the Chicago region could be. This
campaign and petition is innovative because it would make Chicago livable, economically
competitive, and an environmentally sustainable region build on public transportation system
that works for everyone. Expanding the transit lines will save all commuters’ time and money,
creates jobs, connect residents to job centers and benefit the entire regional economy. If the
campaign and petition are successful in acquiring a robust revenue stream, than the next step
would be to connect other major cities using the transit system. This would expand the U.S.’s
economy and be a step towards environmental sustainability by increasing accessible public
transportation from state to state, making people travel less using cars or other commercial
vehicles.
I have gained many personal life skills from my research and working with the
organization these past 6 weeks. I learned a lot about the upcoming technology that will soon be

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in New England once it is successful in Chicago, and I look forward to these new
environmentally sustainable approaches to social problems. These include the Rain Ready
project, green infrastructure, urban sustainability, and many other programs. After researching
these individual projects and visiting Chicago, I was able to gain a sense of community. The
organizations layout at the office building was very open, with no doors to the cubicles. There
was no hierarchy structure, every employee connected with one another across the hall or in the
lobby. Their culture had a sense of community that they take with them when working on
community projects because they want the citizens in Chicagoland to have the same sense of
community. Through their Transit Future, to their Rain Ready project, it is all about community
and brining the citizens together to solve the social problems since the residents are the ones who
know their neighborhoods. Another thing I will be taking away from this experience is time
management. Since the organization had a culture that was open and flexible, meetings changed
constantly, having myself to keep up with the fast pace. It was critical to have time management
skills when I was using public transportation to travel to each meeting. For example, traveling
from the 79th street on the Redline from one meeting to get off at Jackson to catch the Blue line
to make it to the bus to take you to your next meeting you have to hit each station at the right
time. Even though this type of culture has not yet reached NH, the new innovative business
approaches I learned could eventually be implemented in the New England area. I look forward
to the organizations and companies in NH implementing these projects and using their
innovative approaches to building an environmentally sustainable future. In addition, I plan to
use this acquired knowledge by bringing it to my prospective jobs to introduce these innovative
approaches and using the organizations ideas to make changes in my personal life, such as using
more public transportation and implementing green infrastructure.

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References
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Transportation Infrastructure in the 21st Century.
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