Vival Aller is a 2-year old delivery service for the Vival franchise that is experiencing problems with late deliveries. The document recommends fixes to Vival Aller's broken delivery system, including replacing vans with scooters to better navigate the city's infrastructure, avoiding strikes by monitoring seasonal patterns, and partitioning the local area using a method from Pohang Steel to improve routing. While changes carry risks, the benefits of an on-time delivery system and opportunity for expansion outweigh those risks. The recommendation is for Vival Aller to implement the suggested changes.

1. Delivering
the Goods:
How to Fix
the Broken
Delivery
System for
Vival Aller
Randal Wulkan
St. Petersburg College

2. Overview:
• Introduction
• Why the Delivery System Must be Fixed
 Reasons for the Current Failure
 Using Infrastructure to your Advantage
 Avoiding and Managing Strikes
 Partition and Assignment to Map the Local Area
• Benefits and Risks of Making Changes
 The Benefits of Making Changes
 The Risks of Making Changes
• Recommendation: Vival Aller Should Make the Changes
• References
• Slideshare.net Link

3. Introduction
• Vival Aller: 2 year old delivery service for Vival franchise
• Inspired by poor performance by other delivery companies
• Now has problems with late deliveries; only arrives on time for 50%
(C. Laurent, personal communication, April 13th, 2015)
• Must keep the service active for personal discounts
• Changes suggested: industry techniques & analysis

4. Why the Delivery System Must Be Fixed
• Opportunity to expand into other fields
• Investments have already been made
• Flurry of unsatisfied customers have arisen
• Damaging an already established reputation
• Incredible financial potential

5. Reasons for the Current Failure
 Decrepit Infrastructure
• City founded in 1487
• Traffic increasing at 4% rate per year (Withers, 2002)
• 74% of named avenues are one-way streets (Moon, 2004)
 Weather is extremely volatile (Saaroni, 2010)
 Frequent demonstrations and strikes congest city further
 Current routing methods being employed are overly simplistic

6. Using Infrastructure to your Advantage
 Vival Aller should replace the current fleet of vans with scooters
• Inspired by La Poste
• Scooters are cheaper, 3:1 ratio (G. Daniels, personal
communication, April 19th, 2015)
• Can access all roads and weave through traffic.
• Capacity isn’t an issue with trailer attachments and increased
workforce

7. Avoiding and Managing Strikes
0
1
2
3
4
5
6
7
Spring 2014 Summer 2014 Fall 2014 Winter 2014
Rotonde
Gambetta
Parc Rene
Figure 1: Number of Strikes in Aix-en-Provence Based
on Seasons and Popular Locations in 2014. Data
Source: F. Pierre-Richard, personal communication,
April 20th, 2015.

8. P&A to Map the Local Area
Method established by Pohang Steel (Lieberman, 2008)
Sections an area based on a series of criteria
Used to identify places of trouble
Can be applied to:
• Weather patterns
• Strike frequency
• Difficult terrain
• Construction

9. Benefits and Risks of Making Changes
The Benefits:

10. The Risks of Making Changes

11. Recommendation:
Vival Aller Should Make the Changes
There is simply too much to gain to stop the project. The
following are recommended steps to fight the risks of change:
• Make customers away of the changes (Before & After)
• Don’t let sunk costs impede further investment
• Be open to expansion
• Offer solutions to customers who can’t profit from the
changes
• Create a customer satisfaction survey

12. References
Lieberman, M. B., & Kang, J. (2008). How to measure company productivity using value-added: A
focus on Pohang Steel (POSCO). Asia Pacific Journal Of Management, 25(2), 209-224.
doi:10.1007/s10490-007-9081-0
Moon, H., Hollenbeck, J. R., Humphrey, S. E., Ilgen, D. R., West, B., Ellis, A. J., & Porter, C. H.
(2004). ASYMMETRIC ADAPTABILITY: EUROPEAN INFRASTRUCTURES BASIS FOR ONE-
WAY STREETS. Academy Of Management Journal, 47(5), 681-695.
Saaroni, H., Sigal, A., Lejbkowicz, I., & Miller, A. (2010). Mediterranean weather conditions and
exacerbations of transportation. Neuroepidemiology, 35(2), 142-151.
Withers, T. (2002, May 20). It's a first-class gridlock, but no easier to unlock. New York Times, p.
A4.