2. WHAT IS i•SOFTWARE360?
Our technology offers end-to-end solutions
helping all service providers manage
their delivery and meet Key Performance
Indicators (KPIs). For example MEP,
cleaning & security, work orders and
incidents to logistics, audits and inspections.
With the combination of questions and
customer forms, companies can deploy
training, questionnaires and any of their
own forms. For companies working under
ISO standards it can prove difficult to use
mobile applications and still comply.With
i•Software360 customer forms any of
your service providers or divisions can
simply input their own forms into the system
and deploy to the field. Data is fed LIVE
through the dashboard, or can be printed
to look exactly like the original form.Via
centrally captured data, the system is able
to identify exceptions and flag up issues
before they
become larger problems. All the information
is reported live into a single daily occurrence
log and can be called upon via management
dashboards in real-time, allowing instant
decision making.
Risk and compliance is a concern
across every part of an organisation.
i•Software360 solutions efficiently identify
risk exposure by assessing and monitoring
information in real time. This provides any
organisation ultimate transparency and
therefore control of company compliance
and KPIs.
CASE SCENARIO
You are the Service Owner or Manager responsible for a national or global service which
is important, perhaps occasionally critical, to the effective and profitable operation of
your business. You have spent time on a Service Plan, designing and defining what needs
to be achieved. This is not always easy as services always need the flexibility to handle
contingent situations, without too much extra cost. You are pretty sure the right assets
and people are in place as they start their shifts in a variety of locations, managed by the
HR, Rostering/Scheduling, and Payroll/Billing systems. All the costs are committed, and the
important value addition or benefits you are paying for begin. Now is the time you want
to have confidence in what is going on, without relying on too much local management
and track all the KPIs you put in place live!
How do you do that? Is the service being delivered right? Could you achieve more with
the resources? Are all the compliance steps being taken? Is there consistency between
locations and learning that could be shared? How do you know? When will you find out?
When there is a failure? What happens when there is a failure?
MEASURE, MONITOR, MAXIMISE
Technology that measures
performance and KPIs
i•SOFTWARE WORKS ON
YOUR OWN MOBILE DEVICE
3. The software comprises of Mobile360, PTT360 and
Manager360. With these three elements working
together; the Service Owner, Manager and Delivery
Team can drive improvements in Service value.
DeliveryTeams feel supported, can demonstrate
their existence and response to complex situations;
and receive training and advice that assists them in
showing they are doing a good job.
Service Managers can demonstrate they have met
targets. Manager 360 gives them the visibility to
take active steps to make improvement if possible
and manage staff and assets before failures arise.
Service review meetings move from a discussion of
history to one of development. Rather than relying
on whether customer satisfaction surveys show that
the output is good or not, Service Managers can
see, manage and develop the service and in doing
so, demonstrate to their organisation the value
they deliver and the contribution they make to the
organisations success.
This is all achieved by the unique capabilities of
i•software360. Derived from its simplicity of use
through intuitive questions and forms, our software
ensures a high level and quality of data capture;
and powerful analysis and reporting globally to the
owner/manager.
i•software360’s business logic has been
developed over 10 years and through 3 generations
of software.
Technology that
monitors and
reduces risk
LIVE DATA IS CAPTURED AND DELIVERED TO
YOUR
HANDHELD
POWERFUL ANALYSIS TOOLS ACCESSIBLE IN YOUR DASHBOARD
4. i•SOFTWARE360
IS A USEFUL
APPLICATION IN
A NUMBER OF
INDUSTRY SECTORS
By equipping your personnel with
i•SOFTWARE360, you effectively manage
your business activities LIVE!
?i•SOFTWARE360
SERVICE MODEL
SIMPLE
HAND-HELD
APPS FOR
STAFF
1
ALLOWS DETAILED
REPORTING THROUGH
RESPONDING TO
QUESTIONS & FORMS
2
Aggregated
into a
multiple
service wide
view with
drill down
capability
3
That can
control
in real
time, Risk,
compliance,
service & KPIs
5
Accessed through a simple
control panel tracking field
requests, time, stock & issues
4
i•Software360 elements
i•Software360 comprises a number of modules
enabled on the handheld that com
• Incident Tour: core question delivery and
reporting functions
• Work Order Management: interfaces to escalate
automated workorders
• Document Centre: distribution and confirmed
delivery on policy documents
• Customer Forms: your company’s forms in the field
• Push to Talk: Global communication allowing radio
replacement and better budget use. One person,
One device
Retail
Maritime
Commercial Property
Utilities
Hi-Tech
Logistics
i•SOFTWARE360 can operate stand-alone; but
also offers professional services training and
ongoing service development support to ensure
a smooth integration with existing CAFM, HR or
other reporting systems.
5. Key
Features
We provide
software
applications
designed
to help
organisations
maximise
their mobile
workforce
management.
Bring Your Own Device (BYOD)
i•Software360 is compatible with iOS,Android
and Windows. This allows you to mix and match
devices and be competitive in your device provision.
Data synchronization:The mobile software
“synchronizes” with a database hosted on the
Microsoft Azure cloud. Using a reliable cellular data
connection or WiFi connection, data is securely
transferred to the hosted cloud database.Where the
data connection is weak, the operator can continue
to data capture and the “syncing” will occur when
the signal strengthens.
Easy navigation through i•Software360
applications/features: i•Software360 designs
its software so that it is intuitive to the user with
appropriate prompts to assist navigation from one
feature to another or within an application.
Activity Log
Activity logs: All actions performed in the software
resulting in data being captured and saved on
the mobile device are recorded in an activity log.
Each activity log also contains additional items that
automatically captures including date and time stamp,
users name, and the GPS coordinates when available.
Handover Log
Handover logs: Mobile users are able to provide
‘handover’ notes to the next user/shift.This allows
users to communicate important items without
requiring them to be physically near each other.
Users are then required to review and accept
pending notes.
SHIFTS
Mobile shifts: Shifts can be specified to allow for
monitoring time worked for mobile users.
Shift exceptions: Sometimes it becomes necessary
to modify a shift for a different time, on a specific
date. Shift exceptions allow a manager to easily
override an existing shift with a modified value for a
limited time.
Shift notifications: Email notifications can be set to
notify a manager whenever a shift is not started.
Schedules
Variable task scheduling: There are many tasks
that do not routinely form part of a tour. Schedules
allow a manager to assign tasks on a periodic basis
or if there is a special one-off task that need to be
performed.
Schedule exceptions: Sometimes it becomes
necessary to modify a schedule for a different time,
on a specific date. Schedule exceptions allow a
manager to easily override an existing schedule or
re-assign.
Threat levels: Schedules can be assigned to specific
levels whether you use them as threat level or
operational levels, these allow for specific tasks.
Such tasks can include tours and special instructions.
One online click allows you to change every device
globally.
Schedule notifications: Email notifications can be
set to notify a manager whenever a schedule is not
started or when it has been successfully completed.
Tours
Intuitive, easy-to-use tour set up: A tour of a
facility or campus is an organized series of physical
locations, identified and fixed by GPS, barcode or
NFC, at which a mobile user is asked unambiguous
yes/no questions. Depending on the answer
provided, the tour may require a specific action be
taken, at which time the user will be required to
specify if they were able to complete the action or
not.
Random, Fixed or User Specified Tour Sequencing:
Random ordering offers a mechanism to randomise
the location order so that patterns cannot be
inferred. Fixed sequences require the user to only
visit locations in the specified order. User specified
sequences allow the user to decide the order they
will visit each location, allowing for a more dynamic
approach.
Barcode/GPS/NFC for location control: Before the
mobile user can answer the questions at a location,
and execute any required action, the location must
be validated by using GPS coordinates, barcode,
or NFC. Directions can be added to each location
to help a mobile user find the specified location,
allowing minimal training.
Simplified question/answer process to minimise
user input: i•Software360 encourages simplicity
in question setting to minimise confusion and ensure
Tours can be completed efficiently and effectively.
Questions are structured to produce a yes/no
response.
6. Defined actions to be taken: Depending on the
response to a question, action instructions can be
provided to the mobile user to indicate another step
be taken. If the appropriate action is not completed
for any reason, managers are alerted and a message
can be provided to the mobile user.
Tour pause: A tour can be interrupted at any time,
allowing the user to perform an unrelated action.
The user can then resume the tour from the point
they left off.
Tour notifications: Email notifications can be set
to notify a manager whenever an action is not
completed, a location is overridden or a question is
not confirmed.
Incidents
Fast data entry on mobile device: All data pertinent
to an Incident is captured with minimal keystrokes
and with clean, intuitive navigation between sections.
Extensive data capture: Incidents provide
informational fields for description, relevant
documents, individuals involved, emergency services,
photos, signatures; all segregated into logical sections.
Time Date stamping: All Incidents are
automaticallyTime and Date stamped.
Editing capability with revision control: An Incident
can only be modified before it has been marked
as completed.After which, a revision can be made
but the original document is never modified.This
provides an easy to follow path of ownership with
any incident in the system from creation to closure.
Defined by Class, Group Category: All Incidents
are defined by Class, Group Category; thus
providing information on the prevalence of types of
incident, facilitating remedial action.
Incident pause: The incident creation process can
be interrupted at any time, allowing the user to
perform an unrelated action.The user can then
resume the process from the point they left off.
Incident notifications: Email notifications can be
set to notify a manager whenever an Incident is
completed or by specific Class, Group Category
to specific management.
Work Orders
Fast data entry on mobile device: All data pertinent
to a work order is captured with minimal keystrokes
and with clean, intuitive navigation between sections.
Extensive data capture: Work Orders provide
informational fields for description, relevant
documents and photos; all segregated into logical
sections.
Time Date stamping: All Work Orders are
automaticallyTime and Date stamped.
Editing capability with revision control: A Work
Order can only be modified before it has been
marked as completed.After which, a revision can be
made but the original document is never modified.
This provides an easy to follow path of ownership
with any work order in the system from creation to
closure.
Work Order pause: The work order creation
process can be interrupted at any time, allowing the
user to perform an unrelated action.The user can
then resume the process from the point they left off.
Work Order notifications: Email notifications can be
set to notify a manager whenever a Work Order is
completed.
Reporting
Custom dashboards: Data transferred from the
mobile device can be presented in informative
dashboard form displayed on an employee’s
personal computer.The dashboards are customizable
by the trained user.The user can have multiple
dashboards. Different widgets can be added and
subtracted rapidly and easily; and can be sized for
the screen.
Drill down capability: The user can move rapidly
from one or through a series of dashboard
widgets to drill down to the “source document”, a
representation of the data entered on the mobile
device.
Easy to use analysis grids: i•Software360’s
reporting includes “analysis grids” which allows a
user to sort/filter data, change layouts, create charts,
and group/aggregate data.
Bookmarking: Reports a user develops can be
“bookmarked” for future use.
Subscriptions: Reports can be “subscribed” and are
sent to the user on a selected periodic basis.
Class, Group Category: Data only becomes
information if it can be summarised, aggregated,
sorted, filtered. i•Software360 drives analysis,
insight and ultimately full transparency by imposing
a process of classing, grouping and categorisation
across all applications.
LocaliSation
Localisation: Both the mobile application and web
portal are localized into a number of languages to
provide an easier experience for users.Web portal
users can simply select a language from a list on the
website which will begin to show all text that is not
entered by the user in the desired language. Mobile
users will simply modify the language setting on their
device to begin seeing these localized text values.
For more
information,
please contact:
sales@
isoftware360.com
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