The document discusses overcoming challenges in transitioning to a passwordless future using FIDO authentication methods, highlighting issues like isolated solutions, logistics for FIDO key distribution, and ensuring user experience. MTRIX GmbH emphasizes the importance of an integrated approach for delivering FIDO keys, efficient ordering processes, and self-service enrollment for users. Ultimately, the document suggests that there are no longer technical barriers to adopting FIDO as the standard authentication method and stresses user empowerment in the process.

1. Workforce Authentication Case Study
Overcoming the hurdles on the way to a passwordless future….
July 2024
Malte Kahrs
CEO and Founder of MTRIX
GmbH

2. 1
© MTRIX GmbH 2024
MTRIX in a nutshell
18
years
of
experience
HQs in
Germany
and USA
25+
people with
a strong
focus on
authenticati
on
1,000,00
0+
business
users under
support
750,000
+
Custom
Enrollment
Portal users
11,000
+
HW shipments
worldwide
since 2023
(80+
countries)
1000+
customers

3. 2
© MTRIX GmbH 2024
Enterprises often fail due to the
same challenges.
Overcome current
“island” solutions
 Historically
grown isolated
solutions
 Not all
solutions
support FIDO as
a modern
authentication
method
1
The „last mile“
FIDO-Key-Delivery
 An (integrated)
FIDO
authenticator
cannot be used
in every
situation
 Hardware FIDO
keys are often
required and
desired
2
Ensuring the best
user experience
 Users must be
able to complete
an enroll-ment
independently
 Without
acceptance,
support costs
explode,
security shrinks
3

4. 3
© MTRIX GmbH 2024
1
Client Systems
Remote Mobile Devices
Web Services
ISLANDA ISLANDB
ISLANDC ISLANDD
One
Solutio
n
Incl
.
Overcoming historic
authentication-structures is
possible and you don‘t need a
„big-bang“.

5. 4
© MTRIX GmbH 2024
Solving the “last mile“ is
critical to distribute FIDO
hardware
2
Logistics
 Simply sending all FIDO Keys to
customers HQ will not solve the
challenge for him.
 You have to make sure that every
person can order sufficient FIDO-key(s)
to his / her place
 Ordering must be easy for the user
Global shipment
 It shouldn't make any difference
whether the FIDO-key goes to the
north, east, south or west of the
world -> deliver keys to wherever the
user is (Customs and Tariffs)
 Ship from the US or Europe directly to
your user to reduce delivery times
 Whenever you ship something: Make
it trackable
Services suggestions
 Appoint a project manager as SPOC
 Consider custom configuration of FIDO
Keys (attestation, Applets, Seeds)
 If something goes wrong: someone has
to take care of it (proactively) and make
sure the FIDO-key(s) will arrive

6. 5
© MTRIX GmbH 2024
3
Excellent user experience is a
key success factor!
Availability of a new
authentication method.
Availability of a new
authentication method.
User raises tickets to
support agents.
 No matter how much
docu-mentation your
have: some users will
open support tickets
anyway
 Time-consuming
processes and
recurring questions
are the daily routine
of the support team
The easy way: Workflow based user self service
enrolment of authentication methods.

7. 6
© MTRIX GmbH 2024
MTRIX delivers a comprehensive
end-to-end authentication
experience.
The
Essentials
Service / Support Consulting
Software
Hardware
Implementation
Worldwide
Hardware-Shipping
End-to-End

8. 7
© MTRIX GmbH 2024
Many thanks for your attention
 There are no (longer) technical reasons not
to introduce FIDO as the desired standard
for all authentication processes.
 The introduction of a central platform
supports these efforts.
 Don't just solve the technology, let‘s talk
about how the FIDO technology will reach
and impact the user.
 Key success factors are (web-)portals for
the independent enrollment and management
of (FIDO) authentication methods by every
single user
 Let the user decide which (FIDO) method
works best for him in which situation.