This document provides a 4-step guide for companies to have conversations with customers: 1) Tell customers about your company, products, or services; 2) Listen to customers' feedback, comments, questions; 3) Respond to customers by sharing information or addressing issues; 4) Allow customers to interact with each other by sharing feedback and experiences.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...NelTorrente
In this research, it concludes that while the readiness of teachers in Caloocan City to implement the MATATAG Curriculum is generally positive, targeted efforts in professional development, resource distribution, support networks, and comprehensive preparation can address the existing gaps and ensure successful curriculum implementation.
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
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Think about ways to:
1 Tell your customers
2 Listen to your customers
3 Share back your responses
4 Allow your customers to share with
each other
Editor's Notes
Welcome to our workshop Feel the Quality. I’m Kay Grieves, Quality and Marketing Manager at University Library Services, University of Sunderland and this is Michelle Halpin Marketing Coordinator in the Quality and Marketing Team This workshop very briefly describes our journey towards the formation of our Library Quality Model. There will be two activities that centre around some of the central concepts of our model. The work we’re doing has taken over five years and is still on-going.
In the beginning…
We started our quality model work in 2007. At this time things were changing in our Library. We were experiencing a restructuring to become part a Student & Learning Support department and had a new energised directorate. The University plan was also changing to include the ‘Enhancing the Student Experience’ mission. We were also working towards a shared values culture.
Things changing on the wider horizon too: Changes in HE: paying customersTechnology/ Social- MediaNeed for flexibility, innovation and change
Felt amongst a number of staff our culture was not helpful. Move away from:Staff who did not understand how their role fitted into the big picture and who waiting to be ‘told’ what to do. The call for a mysterious ‘ they’ who should do something about thatAlso the belief that we could wave a magic wand and make things happen.
We needed to remove the cultural barriers that stopped staff from being able to make things happen
Felt that a major obstacle for us was our performance model. It had been innovative in its day and had worked for us for a long time but we felt it was no longer helping us achieve our aims: Counting for counting sakeOnce we had counted everything we did little with the dataIt dwelled on process and operationsAnd all in all it measured our success upon the notion that the more we did, the faster we did it and the more demand grew – we were doing well.
This may all sound a little negative but the great shining light was that we did have at that time was a very well embedded and embraced Customer Service ethos and this would prepare us well for our future journey.
So, where did we want to be?
We knew that we wanted to change our perspective and instead of having our processes and operations at the centre we wanted to put our customer at the heart of everything. We wanted a culture whereby we did not measure how well we were doing by how much we did, how fast or how quickly but on the Quality of our services and how much of a positive difference those services made to our customers. We wanted to measure our impact.
We needed staff to understand how they fitted into the big picture and how their role contributed to the overall quality of our services. To achieve this we needed a very new staff culture.... one where staff were happy to take ownership of our services and make them better for our customers.
We needed staff that formed good teams with strong, inspirational leaders.Who were allowed to grow and blossom.And who could take ownership and responsibility.
This we knew was not going to be easy. We would need a plan of where we wanted to go
…and we would need some tools to get us there!
First of all we gathered all of our teams together and asked ourselves: Why actually are we here?When everything else is stripped away the answer is clear – We are here for our customers
Our next question: If we look at our service afresh what are we actually here to provide? 9 key service areasCustomer Care, Customer Support, Skills for Learning, Resources, Communication, Feedback, Equity, Knowing Our Customers
From this we formed 9 guiding principles.
It was clear to us that in terms of putting our customers at the heart of everything and understanding who they really are, strategic marketing held the key. No text we looked out quite did it for us.
So we invented our own ‘How do you like your eggs in the morning?’ 7 step strategic marketing toolkit. Identifying who our customers really are; employing segmentation them into those with similar needs, motivations.Shaping personalised service offers for them.
The absolute key of the toolkit – not the offers or services themselves but the benefits they bring or difference they make to our customers.
And so for 4 years every member of library staff took part in working groups to think about how we could make our 9 guiding principles a reality by: Developing our servicesOvercoming barriers and Creating meaningful benefit Driven services for our customers
In turn we addressed our staff-culture by encouraging staff to think, innovate and act.
To work across teams, lead teams and share.
Until they were happier to: Take ownership, Take responsibility for change and Begin to take control of their own services and Make change happen
And so in Summer 2011 we felt we were beginning to make our new Quality Model a reality amongst our teams. Our next challenge was how to share our commitment to Quality with our customers.
Our first step was to transform our 9 Quality principles into 9 Quality Promises.
The way we decided we wanted to share them was by nurturing real conversations with our customers – at meaningful times and in meaningful ways to them.Through embracing new technology and social media which would enable real conversations to take place. Ones where we could listen.
To communicate the benefits these Quality Promises will bring to them by articulating these benefits to them.
And that would enable customers to talk to each other and share their thoughts and ideas about our service. Enabling us to capture impact.
...and most importantly share our impact evidence customers examples of the difference we have made with others to make our benefit messages even stronger.
And so we delivered our Quality Model Conversational Campaign of 2011-2012.
We have all developed new skills and are continuing to do so.
2012-13 is about embedding our Quality Promises conversations even deeper into our teams and structures.