1. Resolution of conflicts in communication By MatthieuHuchon

2. Definition of conflict When people disagree about their value, motivation, ideas or desires

3. Summary 1) Skills needed to avoid a conflict 2) How to listen

4. Relieve stress

5. manage your emotions

6. Improve the nonverbal communication skills

7. Use humor and play

8. How to listen

9. 5 listening tips to remember 1) Listen to the reasons the other person gives for being upset 2) Make sure you understand what the other person is telling you 3) To ask if anything is unspoken and giving the person time to think before answering 4) Repeat the other person’s words and ask if you have understood correctly 5) Don’t interject your own point of view until the person has said everything

10. Conclusion