Global sales – a few insights
2
May, 2017:CBDO and Partner @Mangosoft. Outsourcing&Offshoring company
with technical expertise in web and mobile development servingcustomers
worldwide.
May, 2017:CBDO and Partner @Kevuru, game development and art studio
focusing on creating great games for topcompanies all our the world.
April, 2015 – may, 2017: Head of Business Development @QATestLab,
independent QA and software testing provider, the company with 7 offices in
Ukraine and 100+ clients all over the world.
2008 – 2014: Managing Partner @Daytrader, b2c segment, access to NYSE and
NASDAQ re-seller. In 2012 together with the development team from Lviv launched
first Ukrainian trading platform with access to international stock exchanges.
3
ACTIVE SALES VS. PASSIVE SALES VS. BIDDING
Passive sales (inbound) – customers find us through online search,
websites, different blogs, advertising etc. (thanks to marketing activities).
Bidding – search for relevant requests on marketplaces and exchanges
(Upwork, Guru,Twago, Weblancer etc.)
Active sales (outbound) – customers are found by sales team.
4
Main questions
Strategy
People&Processes
Execution&Automation
5
Strategy
6
4 steps to go
1.Target domains.
2.Target geography.
3. Client profile: company size – position.
4. Ready-to-market cases.
7
Sales vs Marketing
8
People&Processes
9
Outbound Sales Channels: types
1. Existing data base from lead generation
2. Social sales
3. Parners and referrers network
4. Recommendations and introductions from existing customers
5. Conferences
6. Road shows
10
Sales Channels: effectiveness
Lead Generation: 5-7% of sales:
* LinkedIn – 3%
* Emails: 4%
Recommendations from existing clients: up to 10%
Partners&Referrers: 30-35%
Road Shows and Conferences: up to 50%
11
LinkedIn Outreach:
• LinkedIn_BoT
• LinkedIn Helper
• Sales Navigator
Email Outreach:
• Anyleads (Company Miner)
• Hunter (Bulk) + manual
• Sales Navigator (manual)
• Mailshake
Tools Overview
12
Sales Team
Separate roles KPIHierarchical structure Motivation
13
KPI
The presence of metrics:
* Gives an understanding of the intensity and effectiveness of the movement.
* Sets clear goals that are clear to all.
Examples of metrics for different positions:
* Lead Generator: collect 5 000 contacts, 2 000 emails per week.
* SDR: 2 mass send outs - 1 000 each per week; 2 meetings.
14
Warm
lead
Hot
lead
Client
Cold
lead
Former
client
 Test project
 Project negotiations
 To contact
 The contact is made
 Interested
 The presentation is held
 Project evaluation
 Interested in the future
Lead lifecycle
15
Execution&Automation
16
Lead Search
How it works
Mail Search Mail
Confirmation
Cold Mail
(outbound)
CRM Mail
Follow-up e-
mail
Search tool
LinkedIn
Helper
LinkedIn Bot
YES
NO
YES
NO
Database
NO
YES
Manual Mail
Collection
Sales FunnelCustomer
17
LinkedIn: https://www.linkedin.com/in/antonbaranovskyi/
Skype:
anton_baranovskiy
Contacts

Global sales - a few insights

  • 1.
    Global sales –a few insights
  • 2.
    2 May, 2017:CBDO andPartner @Mangosoft. Outsourcing&Offshoring company with technical expertise in web and mobile development servingcustomers worldwide. May, 2017:CBDO and Partner @Kevuru, game development and art studio focusing on creating great games for topcompanies all our the world. April, 2015 – may, 2017: Head of Business Development @QATestLab, independent QA and software testing provider, the company with 7 offices in Ukraine and 100+ clients all over the world. 2008 – 2014: Managing Partner @Daytrader, b2c segment, access to NYSE and NASDAQ re-seller. In 2012 together with the development team from Lviv launched first Ukrainian trading platform with access to international stock exchanges.
  • 3.
    3 ACTIVE SALES VS.PASSIVE SALES VS. BIDDING Passive sales (inbound) – customers find us through online search, websites, different blogs, advertising etc. (thanks to marketing activities). Bidding – search for relevant requests on marketplaces and exchanges (Upwork, Guru,Twago, Weblancer etc.) Active sales (outbound) – customers are found by sales team.
  • 4.
  • 5.
  • 6.
    6 4 steps togo 1.Target domains. 2.Target geography. 3. Client profile: company size – position. 4. Ready-to-market cases.
  • 7.
  • 8.
  • 9.
    9 Outbound Sales Channels:types 1. Existing data base from lead generation 2. Social sales 3. Parners and referrers network 4. Recommendations and introductions from existing customers 5. Conferences 6. Road shows
  • 10.
    10 Sales Channels: effectiveness LeadGeneration: 5-7% of sales: * LinkedIn – 3% * Emails: 4% Recommendations from existing clients: up to 10% Partners&Referrers: 30-35% Road Shows and Conferences: up to 50%
  • 11.
    11 LinkedIn Outreach: • LinkedIn_BoT •LinkedIn Helper • Sales Navigator Email Outreach: • Anyleads (Company Miner) • Hunter (Bulk) + manual • Sales Navigator (manual) • Mailshake Tools Overview
  • 12.
    12 Sales Team Separate rolesKPIHierarchical structure Motivation
  • 13.
    13 KPI The presence ofmetrics: * Gives an understanding of the intensity and effectiveness of the movement. * Sets clear goals that are clear to all. Examples of metrics for different positions: * Lead Generator: collect 5 000 contacts, 2 000 emails per week. * SDR: 2 mass send outs - 1 000 each per week; 2 meetings.
  • 14.
    14 Warm lead Hot lead Client Cold lead Former client  Test project Project negotiations  To contact  The contact is made  Interested  The presentation is held  Project evaluation  Interested in the future Lead lifecycle
  • 15.
  • 16.
    16 Lead Search How itworks Mail Search Mail Confirmation Cold Mail (outbound) CRM Mail Follow-up e- mail Search tool LinkedIn Helper LinkedIn Bot YES NO YES NO Database NO YES Manual Mail Collection Sales FunnelCustomer
  • 17.