Feature Spotlight: Customizable Dashboards

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Did you know you can filter your dashboard based on specific responses to survey questions? In this Feature Spotlight, learn how to customize your dashboard to view responses based on operating system, browser, device and more. You can also view an interactive world map to see where your responses are coming from!

Software

CUSTOMIZE AND FILTER DASHBOARDS
Filter based on location, device, operating system and more
for the perfect dashboard every time
Thursday, October 2, 14

DASHBOARD OVERVIEW
Thursday, October 2, 14

MANAGE DASHBOARD SETTINGS
Thursday, October 2, 14

VIEW RESPONSE COUNT BY COUNTRY
Thursday, October 2, 14

CHARTS BASED ON BROWSER, DEVICE OR OS
Thursday, October 2, 14

FILTER BASED ON SPECIFIC QUESTIONS
Thursday, October 2, 14

Hosted on October 14, 2020, this QuestionPro Academic focused webinar delved into the differences of Qualitative and Quantitative research and how you can achieve this using the QuestionPro research platform. We spoke about Heatmap and Hotspot analysis, card sorting, online focus groups using video discussions and even a beta feature coming soon, LiveCast that uses NLP to build real-time analytics from video survey questions. Our speaker was Dan Fleetwood, the President for Research and Insights at QuestionPro.

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Now that you have chosen your CX metric and mapped out your customer journey, the last key foundation of building a successful CX program is benchmarking. Benchmarking allows understanding how your organization is performing in relation to others - both in your own sector and in other sectors. There are several ways to benchmark your performance over time, but we will introduce you different ways that are found to be successful to companies such as Emirates, Salesforce, and UPS. Join us and learn how benchmarking: • Uncovers key drivers that influence your organization’s performance • Provides a quick way to evaluate your CX readiness and business goals • Differentiates yourself against others

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