This document provides a detailed checklist for the front desk evening shift from 3:00pm to 11:00pm. It includes tasks such as attending a stand-up meeting, checking emails, preparing for guest arrivals and departures, handling credit issues, cleaning the front desk area, and completing closing procedures. The checklist is to be initialed as each item is completed to ensure all responsibilities are addressed before the end of the shift.

1. Front Desk Checklist PM Shift
Initial each item as completed
3:00pm-3:30pm Opening Shift
___ Attend stand-up meeting ( Make sure to review daily)
___Pull bank and get change if needed
___Check e-mail and respond/act accordingly
___Print Contingency Report if needed (Check to see if AYS
printed one first 1.6.8)
___Review house count & fill in information ( 1.6.1.N)
___Open GuestWare (Log all issues orGuest info
throughout shift. Make sure to use “Request”)
___Check for mobile guest arrivals & departures
___PA MARSHA 5 days out ( PA/DDMMM)
___Clear exceptions (1.1.4.2.A)
3:30pm-4:30pm Room and Credit issues
___ Print K1, D4 list and make sure all guests are blocked
(1.6.11.K1,D4)
___Review House Count (1.6.1.N) OCC_____C/I______
___Check Guest Wait List and call or move if possible (1.6.20.D)
___Print Daily forecast summary to see the types of
. . . reservations arriving (1.1.7.1)
___Check all front office printers including boarding pass . . .
printer and stockappropriately
___Check for status C reservations and make sure all ZZ’s
are set up correctly
___Clear all departures and notify housekeeping. Watch out for
Delta departures leaving late!!! (1.6.2. Departures)
Credit Limit **Alert shift leader of major credit issues**
___Run Credit Limit Reports (1.10.1.Y.Y)
___Print Credit Card Review Report (1.10.17)
bbbIf decline and future reservation, go to reservation and
dddchange line 21 to CA/Collect MOP
___Print High Balance Report (1.6.29.1.2.24.Y) Check for any
accounts with a balance over $1000. Charge CC on file
for the balance.
___Run Supplemental Credit Report (1.10.10.1)
___Print Credit Card Review Report again (1.10.17)
___Check for non-delivered messages (1.6.10.3.ENTER.A,G,S,Y)
4:30pm-6:30pm
___Print VIP report pre-check in any remaining VIP’s
(1.6.11.V1)
___Check for mobile guest arrivals & departures
___Check out OVVO rooms (1.6.4.3.OVVO)
___Get out from behind the deskand meet and greet people if
there is availability in people
___Check for Packages and place note in line 17 (1.6.29.1.2.8)
___Ensure guest laundry has been picked up and delivered
___Print Elite Guest List and pre-block remaining guests.Watch for
K1 and D4’s (1.6.11. X4 P6 X1 M1 Y1)
___Lobby Duty- If available, have an associate meet and greet with
the guests as they check-in.
___Ensure all Delta and MEPS reservations are C/I !!!
6:30pm-8:00pm FD Cleaning Points
___Ensure that there are plenty of normal and
elite key jackets at all terminals.
___Ensure that there are plenty of normal keys
and elite keys at all terminals.
___Ensure that each stations is neat and organized
including the differentiation between elite
and non-elite keys and jackets
___Make sure to post laundry and waters. Send a
Follow up e-mail to all housekeeping and all
Front desk each and every time.
8:00pm-10:00pm **Delta and MEPS Process**
___Process all MEP reservation and share
accounts.Make sure wake-up calls are set.
___Check out all unused MEP rooms and flip VR
___Change all Delta names from Delta binder into
PMS. Double check departure times are
correct and wake-up calls are set.
___Make sure all MEP single rooms have a rate
of 139.88
10:00pm-11:00pm Closing Shift
___Note GuestWare and follow up as needed
___Review and make sure FD is clean
___Ensure all parking has been posted
___Askthe shift leader if you can Bank Out and
close your shift (1.9.1.XX.XX).
___Place all accounting shiftwork in “Shift 2” box
and hand completed shiftwork to MOD/FOM
___Pass on all relevant info to next shift
*****Thank you for a hard day’s work!!!*****
Date: Team
Occupancy: Sell Strategy
Arrivals: GENR
Departures: DLUX
Stayovers: EXEC
Agent Signatures______________________
FOM Signatures______________________