1. 1
F A Z I A M O H A M M E D K A Y A N I , M B A
6151 UNITED STREET, WEST PALM BEACH, FL 33411
&
9539 WELDON CIRCLE, # F312, FORT LAUDERDALE, FL 33321
MOBILE PHONE: 813-365-8903
E-MAIL: fazia.nisha.mohammed@gmail.com
***ABLE & WILLING TO RELOCATE FOR THE RIGHT CAREER OPPORTUNITY***
E D U C A T I O N
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) MBA Specialization: Management
UNIVERSITY OF MIAMI Coral Gables, Florida, 2003
BACHELOR OF ARTS IN LEGAL STUDIES (B.A.)
UNIVERSITY OF CENTRAL FLORIDA Orlando, Florida, 1996
BACHELOR OF SCIENCE IN MOLECULAR BIOLOGY & MICROBIOLOGY (B.S.)
UNIVERSITY OF CENTRAL FLORIDA Orlando, Florida, 1996
U . S . A . B A S E D C A R E E R E X P E R I E N C E
CURRENT ROLE:
SENIOR VICE PRESIDENT OF OPERATIONS (PRINCIPAL/ OWNER)
& SENIOR BUSINESS PROJECT MANAGEMENT CONSULTANT
MERIDIEN MANAGEMENT GROUP Fort Lauderdale & West Palm Beach, Florida, 2014 to Present
(Apparel Atelier, Apparel Merchandiser & Business Consulting Group)
Key expertise demonstrated in:
 Compliance & Accreditation Project Management Consulting for multiple accreditation agencies (national &
regional: includes ACICS, ACCSC, COE, ACCET & SACSCOC respectively)
 Data analytics of business metrics, effectiveness plan creation and deployment for clients
 Consulting for Institutional Effectiveness (I.E.) Processes & I.E. data capture methodologies; Institutional
Research and Planning Project advisement and deployment
 Assessment analytics, assessmentdesign and deployment of assessment processes
 Design and realignment of IE procedures, protocols, dashboard data set up and reporting efficiency
management
 Project Management Leadership & Advisement relative to:
Accreditation (Institutional & Programmatic) projects, State Licensing projects and Compliance-based
project delivery for annual reports, state licensing reports, reaffirmation / reaccreditation Self Study Reports
 Independent Audit Service and audit consulting for maintenance of accreditation & licensure and for external
audit preparation for external agency visits.
 Business plan research, creation and deployment for client firms
 Operations management analysis and consulting
 Organizational effectiveness consulting and assessment of internal and external customer satisfaction
Senior management position encompassing the following, internal Meridien operations areas:
 Deploying, managing and servicing this company as the principal owner and project team leader.

2. 2
 Managing all contract negotiations with product and service vendors who do business with Meridien and providing
strategic, supply chain management for all international product logistics, import, export and product delivery.
 Managing all brand development and Meridien’s e-commerce roll out via professional,project management initiatives.
 Engaging in vendorand product line assessment forbrand alignment and business plan alignment.
 Developing price point and revenue structure for Meridien.
 Building the various vendor relationships,performing client relationship management and Standard Operating Practices
for Meridien.
 Managing all external and internal teams to ensure business maintenance and effective growth.
Senior management position encompassing the following, external Meridien consulting practice areas:
 Business plan research, authoring and delivery to clients.
 Management ratio analysis,dashboard data creation, reporting and assessment;
 Advisement of process improvement modalities and activity to increase efficiency and reduce
losses in human capital and to mitigate fiscal risk.
 Consulting and corporate advisement relative to: creating management plans to increase client relations, clien t retention
strategies and client service at higher levels of excellence.
 Organizational culture assessment and improvement to increase internal and external and customer satisfaction.
 Operations management assessment,research and planning consulting.
 Executive project management support for small to midsize businesses
 Accreditation and licensing independent audit services for colleges and universities.
 Compliance, accreditation and licensing document review and advisement for reaffirmation and re-accreditation projects
for collegiate institutions bearing ACCSC, SACSCOC, ACICS, COE & ACCET accreditation.
 Advisory board management and consulting service to: increase board membership, board reach & scope,board advisory
data capture and tracking of board advisement in alignment with organizational improvement.
 Authoring and advisement relative to creating operations manuals for enhancing business efficiency.
 Staff and faculty training and presentation creation for in-service activities.
DIRECTOR OF INSTITUTIONAL EFFECTIVENESS
(Online & Ground Campus Management)
EVERGLADES UNIVERSITY (CORPORATE OFFICE) Boca Raton, Florida April 2014 to December 2014
Key expertise demonstrated in:
 Compliance & Accreditation Project Management for SACSCOC (Southern Association of Colleges &
Schools Commission on Colleges)
 Data Analytics of Survey Metrics
 Assessment analytics and deployment of assessmentprocesses
 Design and realignment of IE procedures and protocols
 Compliance Metrics Monitoring
 Institutional Effectiveness Project Management
 Process Improvement across all department functions based upon data analytics
 Supervised, led and managed all data metrics and in-depth, data analysis for the InstitutionalEffectiveness Department.
 Served as the Chairperson and project leader of the University Assessment Committee which drives and monitors all
assessment tools and assessment / research processes perSACSCOC expectations .
 Monitored all SACSCOC standards of accreditation- based research, valuation process design, and research
implementation projects and results analytics for all areas of the University system.
 Responsible for managing and deploying all:
 Data-driven dashboard set up and data analytics process design
 Data-cycle dashboard metrics reporting; continuous,data collection and heavy, data analytics
 Satisfaction and performance assessment tools and satisfaction surveys deployment across all four campuses,
their inherent processes design forenterprise use and data reporting functions.
 Expertly delivered continuous,quality and process improvement initiatives across the enterprise.
 Demonstrated expertise in collecting, complex data in timed cycles and driving, rigorous, data, analytics processes forthe
University systemin areas inclusive of: pre-test/post-test analysis,ETS Proficiency Profile (General Education Metrics
evaluations), Grade Distribution Analysis processes forall campuses, SACSCOC community service audits,graduate and
employer survey metrics, faculty management and faculty training (monitoring) processes,strategic/ master plan updates,
and action plan implementation for any areas of deficiency uncovered by research systems.

3. 3
 Assigned to conduct all internal audits on compliance policy, faculty files and University policy documents.
 Provided benchmark expectation monitoring of all assessment,dashboard metrics as stipulated in the University
Assessment Committee By-laws. This function is critical to SACSCOC standards of accreditation.
 Collected all documentation and data relative to all assessment metrics across the entire, University system
 Tasked with monitoring and delivering any and all assessments to external agencies and entities (IPEDS, national and
regional survey systems).
 Authored and provided complex data and Institutional Effectiveness, analytics-driven narratives for the SACSCOC
compliance, “Self-Study” document.
 Managed the design and deployment of critical, institutional effectiveness dashboard tooldeliveries to end users.
 Responsible for managing all IE reporting and for tracking all processes that are student and employee focused in regard
to student perceptions and student satisfaction.
 Managed multiple, assessment distribution tools and managed multiple, rapid fire, assessment instruments while
continuously working to assess the operationaleffectiveness of every key, departmental function at the University’s five
campuses.
 Tasked with a multitude of critical reporting functions to gather, process,assess and deliver metrics from students,staff,
faculty and administration in order to effectively manage and improve the service effectiveness of the University.
 Monitored led continuous process improvement initiatives in all key areas of operations.
 Key holder of documentary evidence processing for all University meetings, services,policies and academic functions.
 Engaged in compliance and regulatory process initiatives with the SACSCOC re-affirmation process.
SENIOR EDUCATION OPERATIONS MANAGER
(Online & Ground Campus Management)
ULTIMATE MEDICAL ACADEMY (ONLINE CAMPUS) Tampa, Florida, July 2013 thru April 2014
Key expertise demonstrated in:
 Expert Knowledge of ABHES Accreditation, CIE Licensure Regulations, Multi-State Licensure Regulations,
Distance Education Operations
 Creating Standard Operating Practices
 Project Management at High Level for Institutional & Programmatic Accreditation Projects
 Personnel Management Advisement to Key Stakeholders
 Institutional Effectiveness Strategies
 Alignment of Overall Institutional Steering Strategy with Programmatic Objectives
 Advisory Board Management & Best Practices Creation of Operating Practice for Multiple Board
Management
 Program Effectiveness Plan Creation for 11 ABHES approved, academic programs
 Advised the academic team and the C level daily of the requirements of CIE State Licensure Regulations and ABHES
Standards of Accreditation (for the institution’s national accrediting body). This measure was imperative to ensure that
daily decision making and overall steering maneuvers aligned with regulatory expectations of the CIE & ABHES.
 Successfully advised the retention committee on regulatory reporting cures for ailing programs
 Co-authored the ABHES Improvement Plan response for programs that did not meet the ABHES benchmark
 Created Standard Operating Practices (SOPs) for the deployment and management of the Advisory Board for 8 academic
programs.
 Expertly deployed the Advisory Board Operations for 8 academic programs and was recognized for boosting Board
Membership from 33 Board Members to over 75 Board Members in over a month.
 Credited by C Level with vastly improving the quality of the Advisory Boards and the quality of expert membership
across all Boards to align with ABHES & CIE regulatory expectations.
 Professionally deployed and expertly led the CAHIIM Programmatic Accreditation project to gear the campus towards
securing the CAHIIM Accreditation for the Health Information Program by: managing all project-related parties across
the institution,managing the accreditation process,managing comprehensive, campus readiness and audit preparation of
all faculty files, student files, CVUE metrics, Blackboard Collaborate Duplicate Environments for virtual course rooms,
all IT infrastructure required for visiting auditors to access the student facing systems,readying all departments to deliver
audit interviews to CAHIIM auditors and ensuring that all programmatic, visit documents and files were ready to for
review by visiting, external, CAHIIM, audit teams. Advised and guided the CAHIIM Self Study Process prior to leading
the CAHIIM project fully towards completion.
 Directly advised all Deans (Dean of Faculty, Dean of Students,Dean of Online Programs, Dean of Curriculum), Senior
V.P. of Academics, Senior V.P. of Business Operations & Chief Operating Officer (COO) on daily operating practices to
ensure alignment with ABHES Accreditation Standards and Multi-State Regulations.

4. 4
 Reviewed actions of various departments across the campus to ensure that Institutional Effectiveness was promoted and
that Institutional Effectiveness practices were being followed so that Ultimate Medical Academy adhered to the
Department of Education’s (US DOE) expectations by:
 Utilizing the Program Effectiveness Plans (PEP) documents, that are ABHES mandated, as a
steering tool for each academic program for the ABHES cohort year by ensuring the capture of
metrics to evidence that planned programmatic strategies in the PEPs were being correctly executed
and that data to measure the performance of these strategies was collected and assessed in timetabled
format to assess the success ofthe Program Effectiveness Plan for each approved academic program.
 Measuring and ensuring the alignment of Ultimate Medical Academy’s Mission and Institutional
Steering Plans with the individual, programmatic, Program Effectiveness Plan initiatives for each
cohort year; for each, approved academic program.
 Collecting reporting data on various metrics from all departments such as Placement Reports,
Retention Reports, Student Success Dashboard metrics, Tutoring Attendance & Learner Service
Reports and reports from other, assigned,data analysts to collectively then assess the strategic
initiatives needed by Ultimate Medical Academy as an institution and its program management.
 Deploying an institutional purpose that is commensurate with higher education expectations.
 Measuring and documenting student performance and the alignment of these student achievements
with identified, educational outcomes
 Capturing and analyzing student performance metrics via an updated,weekly, set of measures of
student achievement called the ‘Student Success Dashboard’so that program level management
would accurately utilize the performance indicators measured to ensure the improvement of the
various, approved, educational programs.
 Ensuring that the Ultimate Medical Academy’s institutional mission remained aligned with its
educational objectives and educational practices.
 Credited with creating and professionally deploying a company-wide set of initiatives to create, formulate and author the
strategies and plans mandated by ABHES for the Program Effectiveness Plans for 11 academic programs for the Online
and certain Ground-Campus academic programs.
ACCREDITATION & LICENSING SPECIALIST & REGULATORY AFFAIRS PROJECT MANAGER
(PROMOTED FROM COLLEGE LEVEL AT FORTIS COLLEGE TO CORPORATE LEVEL)
(Online & Ground Campus Management)
EDUCATION AFFILIATES, INC. Baltimore, MD, May 2007 to February 2013
Key expertise demonstrated in:
 Expert Knowledge of the Standards of Accreditation for COE, ACCSC, ACICS, AHBES, ACCET, NLNAC;
 Proficient Knowledge of multi-state licensing procedures and regulations associated with Florida, Georgia,
Texas, Arizona, Utah, Louisiana, Maryland, Ohio, Pennsylvania, Colorado, Virginia, New Jersey, Alabama,
Tennessee & New York Board of Regents
 Professional Project Management Capabilities in all areas of Re-accreditation & Licensing Procedures
 Expertise in Project Management Deployment for Multi-Agency, Accreditation Annual Reports & State
Annual Reports
 Corporate and College, Administrative Operations
 Comprehensive, Education Department Operations.
 Managed and led 56 campuses in all areas of accreditation and multi-state licensure projects.
 Served as the lead accreditation and licensing project manager for reaffirmation and reaccreditation projects across multiple
accreditation agencies : ACCSC, ACCET, ACICS, ABHES & COE.

5. 5
 Successfully managed all accreditation annual reporting for ACCSC, ACCET, ACICS, ABHES & COE for 56 campuses and
effectively led 56 Campus Presidents and hundreds of campus staff thru the audit, preparation and execution of all mandatory,
accreditation, annualreports and all state annual reports.
 Assigned by executive level to serve as the only corporate signature to authorize the release and submission of all
accreditation, annualreports and all state reports.
 Recognized by executive management for managing the accreditation processes forseveral challenged colleges within the
company’s infrastructure.
 Successfully performed all accreditation-based compliance audits, state licensure-based audits and compliance assessments for
56 campuses across the US among varying accreditation commissions (ACCSC, ACCET, ACICS, ABHES & COE) and over
16 state licensing agencies.
 Acknowledged by Senior Compliance Management for professionally and expertly preparing several locations for multiple
accreditation level visits.
 Credited by management for successfully accomplishing difficult compliance remediation for several locations in Florida,
Texas & New York.
 Requested by Executive branch to serve as interim DOE at a larger college within the company’s systemas a result of noted
expertise in education department leadership and operations management.
 Produced and delivered significant, compliance reports to the CEO and executive management across the upperechelons of
the corporate, parent entity which resulted in the marshalling of significant, executive personnelshifts in order to prepare
challenged facilities for compliance visits by regulatory and accreditation agencies.
 Demonstrated strong compliance knowledge and business-minded analytical and legal skills during the examination of
multiple college locations against Title IV requirements, institutional accreditation standards,programmatic accreditation
standards and licensing agency regulations.
 Performed multiple, compliance assessments and agency visits prep sessions in regard to the accreditation standards of
ACCSC, ACCET, ACICS, ABHES & COE.
 Performed licensing regulation compliance in regard to FL CIE, Texas Workforce Commission and New York Board of
Regents regulations.
ACADEMIC DEAN OF STUDENTS
DIRECTOR, GENERAL EDUCATION PROGRAM (PROMOTION)
DIRECTOR OF ALLIED HEALTH (PROMOTION)
(Ground Campus Management)
DIRECTOR, STUDENT ACADEMIC RESOURCE CENTER (PROMOTION)
ADVISORY BOARD CO-CHAIRPERSON
EDUCATION AFFILIATES, INC. TAMPA, FL, JULY 2008 to APRIL 2010
(Promoted to Education Affiliates Corporate Office in 2010)
Key expertise demonstrated in:
 Faculty Training
 Faculty Professional Development
 Program Course Scheduling
 Retention Initiatives & Attrition Reduction
 Accreditation & Compliance Management
 Faculty Hiring/Managing/ Training, Learning Outcomes Assessment Via Metrics
 Project Management
 Publishing Vendor Relations
 Tutorial Services Management
 Strategically structured the college’s general education program to conform to curriculum expectations and to meet student
learning outcomes expectations.
 Successfully hired, trained and managed over 22 general education faculty members and created one of the most efficiently
run departments at the college.
 Executed the creation of accreditation council faculty files for new faculty to the college; across all departments.
 Meticulously audited college’s faculty files bi-monthly to ensure compliance with ACICS accreditation and CIE regulations;
built and maintained spreadsheet to monitor process.
 Ensured retention efforts and attrition reduction efforts on behalf of the general education department.
 Competently managed college’s branding name change transition with regulatory and state agencies.

6. 6
 Served as “Self-Study” project coordinator and project manager for college’s re-accreditation initiatives with ACICS.
 Efficiently oriented, supervised and managed all of college’s in-service events; monthly professionaldevelopment training
required for all faculty, and corporate mandated “Fast Track” training on behalf of all academic departments.
 Collaborated with the campus director in executing general education curricula review and with assessing textbook and
curricula alignment with expected learning outcomes and industry benchmarks .
 Created and maintained electronic and hard copy formats of files regarding : the course syllabi master book, all course tests,
quizzes, projects and test keys.
 Consistently evaluated and advised general education faculty to ensure corporate and regulatory standards were being met .
 Currently serve as Advisory Board co-chair so as to coordinate external advisory board member meetings and to ensure that
the Advisory Committee functioned in a manner consistent with accreditation standards.
 Recognized by faculty, management and students forcreating and efficiently deploying the SARC department platform to
include complimentary tutoring, workshops and seminars geared towards enhancing student learning outcomes across all
programs offered by the college.
FULL TIME FACULTY May 2007 to May 2010
(Taught while managing education department)
FORTIS COLLEGE (EDUCATION AFFILIATES, INC.)
Key expertise demonstrated in:
 Professional lecturing in areas of: Health Data Management, Health Law, Medical Office Procedures,
Pharmacology, Mathematics &Medicine Dosage, Anatomy & Physiology, Medical Terminology, Effective
Speaking, Career Development, Medical Manager, Advanced Billing & Coding, Quality Management (Six Sigma
Methods).
 Professionally recognized by Executive Administration and Departmental Directors for outstanding lecturing in a multitude of
complex, academic areas.
 Outstanding and proven track record acquired via instructing and leading courses for students experiencing personaland
professional challenges.
 Awarded “Instructorof the Quarter” certificate for exceptional work in the Health & Medical Department of the College.
 Offered opportunity to serve the Nursing Department as a quarterly, visiting faculty member to lecture in a specialized
mathematics & pharmaceutical dosage learning series.
 Received numerous accolades from past students and also recognized by peers for innovative and superior lecturing skills.
DIRECTOR OF CLIENT SERVICES (promoted from Chief Paralegal & Operations Manager)
CHIEF PARALEGAL & OPERATIONS MANAGER
R. LAWRENCE HEINKEL, LLC (HEINKEL LAW GROUP) Orlando & St. Petersburg, Florida, 2000–2001,2005
Key expertise demonstrated in:
 Extensive Client Relationship Management, Service Marketing, Project Team Management, Business
Development, Tax Case Coordination, Operations Management, Contract Management, Accounting
 Recognized for excellent work & awarded promotion to manage all major aspects of Law Firm’s corporate, client operations.
 Professionally credited with single-handedly increasing Law Firm’s revenue through outstanding marketing, PR & client
relationship management strategies.Credited with attracting & retaining new, high profile, corporate & individual clients.
 Educated Clients as per Counsel on legal issues; presented daily, verbal case status updates via oral presentations to staff.
 Acknowledged by Clients & Attorneys forsuperior, client relationship management & operations management expertise.
 Managed all of Firm’s Marketing, PR, Client Services & Operations in ‘00 –’01 (Orlando) & after MBA in Tampa Bay in ‘05.
 Demonstrated complex, multi-state, project management skills; managed all office operations.
 Professionally serviced client accounts on behalf of Firm via high level, client meetings, negotiations and oral presentations.
Administratively & operationally managed large, legal contracts & retained client accounts.
 Coordinated and managed all taxation case work; coordinated all work product efforts with Firm’s team of C.P.A.s, Enrolled
Agents,Paralegals, Attorneys,IRS field agents,IRS Regional Offices, Tax Payer Advocate’s Office & U.S. Treasury
Practitioner’s Priority Service.

7. 7
ADMINISTRATIVE DIRECTOR & SENIOR OPERATIONS PROJECT MANAGER
(Promoted from Executive Administrator)
BUSINESS CENTER CONCEPTS, INC. Ocoee, Florida, 1997 – 2000
Key expertise demonstrated:
 Project Management, Contract Management, Logistics, Shipping, Freight & Vendor Management, Accounting,
Accounts Payable & Accounts Receivable Prep, Budgeting, Cost Accounting, Financial Statement Preparation and
Analysis, Personnel Management, Facilities & Operations Management, ATM Machine Operations Management,
Export/Import
 Demonstrated expert competency in managing all operations at main, U.S. production facility in Ocoee, Florida.
 Managed the installation of automated, business centers &coordinated multiple and complex, technology-freight logistics &
personnellogistics across US and Canada for commercial & hotel, contract orders.
 Professionally appointed with critical task of managing, electronically monitoring and directing all Firm’sregional, ATM
operations by coordinating with banks and armored, monetary, delivery systems to replenish ATM cash operations.
 Developed & authored training materials for staff; performed corporate training of staff and management.
 Directly represented Firm in contract negotiations &in contract compliance with vendors:Hewlett Packard, Xerox & ACT.
 Per GAAP, prepared and managed Balance Sheets, Income Statements, Accounts Receivable & Accounts Payable; prepared
and managed all Purchase Orders & Invoices; assisted in budget preparation and cost accounting; performed financial
statement analysis, assisted in strategic planning with CEO, CFO & V.P. of Operations..
 Successfully represented Company in projects involving large, client-hotel, General Managers; Freight Carriers; vendors,
customs brokers; customs agents; Business Center Concepts Staff and AlphaNet Sales & Executive Teams.
 Directly managed staff of approximately 20- 25 employees and 3 frontline managers.
SUPPLEMENTAL FACULTY, BIOLOGY INSTRUCTOR & MICROBIOLOGY INSTRUCTOR
UNIVERSITY ACADEMIC TUTOR
AIR FORCE & ARMY BIOLOGY INSTRUCTOR
UNIVERSITY OF CENTRAL FLORIDA Orlando, Florida, 1994 – 1997
Key expertise demonstrated:
 In-depth, subject matter knowledge in Biology & Microbiology for Pre-Vet, Pre-Med, Pre-Optometry and Pre-
Allied Health disciplines for all science majors across the University
 In-depth, subject matter knowledge in Biology for all non-science majors as part of the general education
curriculum options
 Curriculum design input for science and non-science majors
 Test instrument design and deployment
 Medium to large class instruction
 Test proctoring for MCAT, LSAT, FTCE, CLAST
 Delivered lectures and academic instruction in Biology for majors and in General Biology for non-majors to class sizes
ranging from 75 students to 450 students.
 Recognized by the University President, College Chairman, Provosts and Vice Presidents for exceptional leadership and
outstanding academic instruction, innovative academic delivery and for significantly increasing student retention and
academic success.
 Consulted with faculty and department chairman on all biology curricula, testing instruments and knowledge assessment tools
for curricula in the biological sciences.
 Served as recurring and recognized “Guest Faculty Instructor” several times a semester for the main, Biology lectures with
450 auditorium-based students.
 Managed and delivered all preparatory examination programs and preparatory, examination lectures to all students in the
Biology and Microbiology courses.
 Performed and assessed college students forlearning style dimensions and then trained students in mastering their learning
style for greater, academic success. Recognized University wide for innovation,results and leadership in this area.
 Provided seminars in learning style analysis to faculty and to students.
 Created, managed, coordinated and delivered prestigious,learning workshops and academic workshops geared toward
academic excellence for college students.

8. 8
P R I O R C O N S U L T I N G E X P E R I E N C E
BUSINESS MANAGEMENT CONSULTANT & CONTRACT NEGOTIATOR
M/S 24-7 DIAL New York, Fl or i da & P ak i s tan, 2 0 0 4 to 2 0 0 7
Key expertise demonstrated in:
 Call Center Services, Operations Management, Contract Management, Business Development, Sales & Marketing
Implementation, Corporate Training, SWOT Analysis, Accounts Payable & Accounts Receivable Prep, Budgeting,
Cost Accounting, Financial Statement Preparation and Analysis
 Business Process Outsourcing (BPO) operations set up and logistics
U.S. & Southeast Asian consulting opportunity:
 Professionally credited with systematically reorganizing the Call Center’s Operations, expanding the Firm’s corporate, client
base through excellent marketing & reforming the Company’s fiscal infrastructure.
 Conducted all call center training seminars for staff & management; delivered oral presentations to new clients.
 Designed corporate training curriculum, manuals & marketing scripts; designed employee product & service knowledge tests.
 Recognized for outstanding project management; significantly expanded Firm’s operations,market share & client retention.
 Advised & implemented superior levels of client relationship management protocols at the Firm; directed all hiring for the
Call Center; designed & deployed all client-relationship, management training seminars for all sales,marketing and CSR staff
assigned to a high profile, cable-channel, marketing contract.
 Directly represented Firm in all contract negotiations and contract revisions with Corporate Client Executives; credited with
successfully deploying several, new, contact centercampaigns & call center projects.
C E R T I F I C A T I O N S & T R A I N I N G
 Paralegal (Via BA degree training)
 Certification: Hillsborough County Educator’s Certification in Biology: 2008
 Accreditation Certificate: Accrediting Council for Independent Colleges & Schools (ACICS) January 2010
 Master of Business Administration Specialization Certificate: Management (University of Miami)
B U S I N E S S M E T R I C A N A L Y S I S S K I L L A R E A S
EXPERTLY ABLE TO PERFORM THE FOLLOWING BUSINESS ANALYSIS RATIO CALCULATIONS &TASKS:
Survey Analytics ∙Survey Tool Deployment ∙ Curriculum Mapping to Program Objectives ∙Dashboard Metrics Analysis
& Reporting ∙Discretionary Ratios ∙Liquidity Ratios ∙Cash Flow Ratios ∙ Employee Cost Ratios ∙ Labor Ratios ∙ Foreign
Risk Ratios Investment Ratios ∙Leverage Ratios ∙Turnover Ratios ∙ Sales Ratios ∙Dividend Ratios ∙ Income Ratios ∙
Efficiency Ratios∙ Operations Management ∙Corporate Training ∙Business Presentations ∙ Project Management ∙
Vendor Management∙ Corporate, Client Management ∙ Contract Negotiations ∙International Business Management
L A N G U A G E S & C I T I Z E N S H I P
EMPLOYMENT WORK STATUS: U.S. CITIZEN. ABLE TO WORK FOR ANY U.S. EMPLOYER
ENGLISH (Native Language; Fluent) ∙ FRENCH (Fluent) ∙ SPANISH (Intermediate Fluency)
S O F T W A R E S K I L L S
ETS Proficiency Profile Testing, ETS Major Fields Test Testing, Peregrine Academics Testing, HESI Testing, Wonderlic
Testing, ACT; SALESFORCE; CAMPUS VUE (C2K); Survey Monkey; Microsoft Office (M.S. Word, M.S. Excel, M.S.
FrontPage, M.S. Power Point, M.S. Outlook); Medical Manager, Quick Books & Quicken; Adobe Photoshop, Microsoft
Publisher; Broderbund Print Shop Pro; Minitab; WINQSB.