1. 1 | P a g e w w w . l i n k e d i n . c o m / i n / f a t m a t a l a a t
Fatma Talaat
+2 010 0009 3358
fatma.mohieldin@gmail.com
www.linkedin.com/in/fatmatalaat
NewCairo,Cairo,Egypt
Helps in planning,organizing and executing eventsorperformancesneeded with significant
experiencein highereducation admissionsand/orenrollmentmanagement.
Core Competencies
 Excellentcommunicationandmanagerial skills.
 Abilitytoformulate andarticulate policies,procedures,expectations,andpractices.
 Excellence inprovidingandmodelingqualitycustomerservice
Languages
 Arabic  English  Spanish
Experience
October2008 – Present
CIC - Canadian International College
Head of AdmissionSection
 Develop,execute,andassessofficepolicies,proceduresanddata processing systems of
the Admissions Office.
 Supervise, manage, evaluate, select, hire, and discipline as necessary, all regular and
temporary Admissions personnel.
 Present CIC with studies, reports, and analyses of admissions data as requested.
 Work to maintain the integrity of the student database (admissions to permanent
records) in order to ensure complete accuracy for all records.
 Process high school and college transcripts.
 Assist to ensure the compliance with external standards set by accrediting bodies and
the Ministry of Higher Education.
 Provide backup for other areas of Student Services as needed.
 Perform other duties assigned by the Director of Academic Affairs.
May 2007 – October2008
Nefertari International Schools
School Coordinator
 Provide careerandcollege entrance informationandassistance tostudents,teachers,
parentsand counselors
 Coordinate day-to-dayoperationsandscheduleactivitiesandprograms.
 Prepare instructional materialsforuse byteachersandstudents
 Plan,organize,developandimplementeventsincludingpreparationof letters,flyers,
mailersandothermaterials.
 Assiststudentswithapplicationsandscheduling.

2. 2 | P a g e w w w . l i n k e d i n . c o m / i n / f a t m a t a l a a t
 Provide informationconcerningscholasticaptitude andachievementtests.
 Prepare anddeliverinformational presentationandorientationsasrequested.
 Train andprovide workdirectiontovolunteersandstudentassistants.
 Operate a varietyof office equipmentincludingaudio/visual equipment.
December2005 – May 2007
Automotive Company
Sales& Customer Service Agent
 Keeprecordsof customerinteractionsortransactions,recordingdetailsof inquiries,
complaints,orcomments,aswell asactionstaken.
 Checkto ensure thatappropriate changeswere made toresolve customers'problems.
 Contact customerstorespondtoinquiriesortonotifythemof claiminvestigation
resultsorany plannedadjustments.
 Resolve customers'service orbillingcomplaintsbyperformingactivitiessuchas
exchangingmerchandise,refundingmoney,oradjustingbills.
 Sale of current,newor additional servicesorproducts.
Education
AinShamsUniversity,2005
AlsunBachelor's Degree (Spanishas FirstLanguage and Englishas SecondLanguage)
Al-KuwaitAl-AhliaSchool,2001
High School Certificate
Skills
 StudentAffairs
 ProjectCoordination
 Admissions
 CustomerService
 CustomerSatisfaction
 StudentRecruiting
 TrainingCoordination
 Policy& Regulations
 Staff Development
 Teamwork
 Team Management
Personal Details
 Egyptian
 Birthday:November3,1983
 Marital Status:Single