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Faq Passport Connect
1. F R E Q U E N T L Y A S K E D Q U E S T I O N S
LifeSize® Passport Connect™
For use by LifeSize Sales and Channel
July 2011
- LifeSize Confidential. For Internal Partner Use Only. Not for Distribution -
2. F R E Q U E N T L Y A S K E D Q U E S T I O N S
LifeSize® Passport Connect™
Table of Contents
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Sales and Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
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3. F R E Q U E N T L Y A S K E D Q U E S T I O N S
LifeSize® Passport Connect™
General
1. Question: It’s been almost two years since Logitech acquired LifeSize – why has it taken so long to come up with
a joint product offering?
Answer: Breakthrough innovations take time. Approximately 1.5 years is actually a very fast pace to integrate
the largest acquisition in Logitech’s history and to bring to market two such unique offerings as
LifeSize Connections and LifeSize Passport Connect. These offerings leverage decades of engineering
effort within Logitech collectively that would be very difficult to replicate.
2. Question: Is this the first of many joint products? What’s next?
Answer: Our joint priority is driving ubiquitous video communication. If more opportunities arise to
collaborate and drive video adoption, we certainly will. As of right now, we don’t have any specific
products to announce beyond LifeSize Connections and LifeSize Passport Connect, but we’ll be in
touch when we do.
3. Question: When will Passport Connect be available?
Answer: Passport Connect will be available later in Q3.
4. Question: What comes with Passport Connect?
Answer: Passport Connect comes with the codec, Logitech® HD camera, remote and cables.
Sales and Channel
1. Question: Why is there a tiered pricing structure?
Answer: $999 is a promotion price for Passport Connect when purchased with a one-year subscription to
LifeSize Connections.
2. Question: How is LifeSize able to make a product that’s priced so significantly lower than anything else on the
market? Is the price reflective of the quality?
Answer: Through innovative design and superior manufacturing and operational capabilities, we are able to
drive down the price of immersive HD communications. When we introduced the original LifeSize
Passport HD video endpoint at $2,499 it was unrivaled in price performance and it remains the price
performance leader. Now, with Passport Connect, LifeSize is delivering a solution that will enable
organizations to equip anyone, anywhere in the world, with HD video communications.
3. Question: What is the pricing on Passport Connect versus other 220 series endpoints when used with
Connections?
Answer: Passport Connect is available for a promotional price of $999 when purchased with a one-year
subscription to LifeSize Connections. It is available for $1,499 when purchased as a stand-alone 2
endpoint. There is currently no promotional pricing when purchasing a 220 series endpoint in
conjunction with LifeSize Connections.
4. F R E Q U E N T L Y A S K E D Q U E S T I O N S
LifeSize® Passport Connect™
Product
1. Question: How does Passport Connect differ from Passport?
Answer: Passport Connect was purposefully optimized for use with cloud-based solutions like LifeSize
Connections. The UI has name-based dialing instead of lengthy IP-string dialing for easier calling
to contacts in the cloud. The solution is offered with a Logitech HD camera and at compelling price
points to encourage the broad deployment of video systems in any size room. The full-featured
LifeSize Passport, much like all other LifeSize endpoints, is designed for traditional IP-based video
calling.
2. Question: Is the Passport Connect UI different from the Passport UI?
Answer: Yes, the Passport Connect UI has been optimized for cloud-based solutions and is designed with
simple name-based dialing, presence icons and search functionality.
3. Question: Can current Passports be modified to become Passport Connects?
Answer: No, current Passports cannot be modified to become Passport Connects.
4. Question: How plug-and-play is Passport Connect, really?
Answer: With LifeSize Connections it’s very simple. An administrator receives Passport Connect and enters
the serial number from the box into the web portal to enable LifeSize Connections on Passport
Connect. The user powers the system, connects to the Internet, and follows an initial first-time-use
screen to enable Connections. Passport Connect auto-provisions and the corporate directory is
automatically downloaded. The user is now ready to place HD video calls.
5. Question: Will the system work with other Logitech cameras?
Answer: Passport Connect has been designed to work only with the bundled Logitech HD camera. This
camera has been optimized for conference rooms and office lighting conditions in order to provide
the highest quality video conferencing experience.
6. Question: Is the Logitech camera that is paired with LifeSize Passport Connect the B910/C910 camera? If I lose
the camera for whatever reason, can I just replace it with another B910/C910 camera?
Answer: The Logitech camera used in this product is specifically optimized for LifeSize Passport Connect. It is
the only camera that is supported. If you should lose the camera, please contact LifeSize support.
7. Question: What makes this a cloud product?
Answer: When registered to LifeSize Connections, Passport Connect makes multi-party calls without any
on-premise equipment and automates functions such as firewall traversal and provisioning. Also,
with presence and name-based dialing, it’s simple to connect to your contacts over video. Passport 3
Connect offers a simplified experience that users come to expect with cloud-based solutions.