The document discusses how law firms utilize Web 2.0 tools for knowledge management, emphasizing the importance of extracting structured data through various social software like wikis, blogs, and RSS feeds. It highlights different case studies of law firms implementing these tools while addressing the challenges of knowledge contribution from busy lawyers. The need for effective quality control, indexing, and streamlined knowledge distribution is also emphasized to enhance information usability.

1. Extracting and capturing knowledge found in social software tools Neil Richards KM Consultant www.knowledgethoughts.com

2. Today? How law firms are using web2.0 Quality control Indexing, archiving and distributing Extracting structured data

3. How law firms are using web2.0?

4. No single tool

5. Social networking Wikis Blogs RSS Tagging Instead…

6. Different needs Client knowledge Idea sharing Communications Managing Projects Team knowledge Subject knowledge Firm knowledge

7. Examples: Magic circle  team wikis, practice wikis and “Pedias" Dewey & Leboeuf  wikis, blogs, rss & social bookmarking The Rosen Law Firm  wikis for reports, profile pages, communications Goodwin Proctor  wikis for managing projects, clients & legal knowledge Dykema  RSS, communication, information distribution Over 25% of the AMLaw 200  Client facing blogs

8. Extracting structured information

9. garbage in  garbage out To extract useful knowledge you first have to have some

10. It requires the contributions of many

11. But lawyers are often too busy…

12. … or doing other things

13. Nobody likes filling out forms…

14. … and structured mark-up is too complex. '''Berlin''' is the capital of [[capital of::Germany]] and also its largest city; the city is now home to [[population::3,391,407]], down from a peak of 4.5 million before [[World War II]]. It measures [[area::891.69 square kilometers]] and has the coordinates [[coordinates::52°31'N; 13°24'E]]. Berlin is located in the north of [[located in::Germany]] [[Category:City]][[Category:sample pages]] {{#ask: [[Category:City]] [[located in::Germany]] | ?population | ?area#km² = Size in km² }}

15. Submitting knowledge needs to be simple

16. Order from chaos Tags / categories Favourites Social ratings Usage stats Enrichment Data analysis Social platforms

17. Quality control

18. Monitor key content Track changes Watch usage

19. Have some content PSL & Partner approved Embed visual indicators of quality Make the names of contributors visible Content-appropriate levels of review

20. Indexing and archiving Low volume – high value. You can’t index everything. Take usage into account Where possible, track “expiry dates” and have a process to retire knowledge

21. Distribution

22. Additional information & reference material http://www.knowledgethoughts.com/blog/?page_id=215 Photo credits http://www.sxc.hu/photo/787433 http://www.sxc.hu/photo/938865 http://www.sxc.hu/photo/604247 http://www.sxc.hu/photo/989421 http://www.sxc.hu/photo/334026 http://www.sxc.hu/photo/1088897 http://www.sxc.hu/photo/304293 http://www.sxc.hu/photo/292426 http://www.sxc.hu/photo/253955 http://www.sxc.hu/photo/1005156 http://www.sxc.hu/photo/839415 http://www.sxc.hu/photo/765550 http://www.sxc.hu/photo/590355 http://www.sxc.hu/photo/468027 http://www.sxc.hu/photo/761191 http://www.sxc.hu/photo/821903 http://www.sxc.hu/photo/1032278 http://www.sxc.hu/photo/182201 http://www.sxc.hu/photo/819168 http://www.sxc.hu/photo/866529 http://www.sxc.hu/photo/647502 http://www.sxc.hu/photo/428182 http://www.sxc.hu/photo/575060 http://www.sxc.hu/photo/970189 http://www.sxc.hu/photo/1080889 http://www.sxc.hu/photo/949308 http://www.sxc.hu/photo/228778 Neil Richards KM Consultant www.knowledgethoughts.com