SlideShare a Scribd company logo

Extracting and capturing knowledge found in social software tools

•Download as PPT, PDF•
•
Neil Richards
Neil Richards

My presentation from the Knowledge capture and retention in law firms workshop in London, November 2008

TechnologyBusiness
1 of 22
Extracting and capturing knowledge found in social software tools Neil Richards KM Consultant www.knowledgethoughts.com
Today? ,[object Object],Quality control Indexing, archiving and distributing Extracting structured data
How law firms are using web2.0?
No single tool
[object Object],[object Object],[object Object],[object Object],[object Object],Instead…
Different needs Client knowledge Idea sharing Communications Managing Projects Team knowledge Subject knowledge Firm knowledge
Examples: Magic circle  team wikis, practice wikis and “Pedias" Dewey & Leboeuf  wikis, blogs, rss & social bookmarking The Rosen Law Firm  wikis for reports, profile pages, communications Goodwin Proctor  wikis for managing projects, clients & legal knowledge Dykema  RSS, communication, information distribution Over 25% of the AMLaw 200  Client facing blogs
Extracting structured information
[object Object],[object Object]
It requires the contributions of many
But lawyers are often too busy…
… or doing other things
Nobody likes filling out forms…
[object Object],'''Berlin''' is the capital of [[capital of::Germany]] and also its largest city; the city is now home to [[population::3,391,407]], down from a peak of 4.5 million before [[World War II]]. It measures [[area::891.69 square kilometers]] and has the coordinates [[coordinates::52°31'N; 13°24'E]]. Berlin is located in the north of [[located in::Germany]] [[Category:City]][[Category:sample pages]] {{#ask: [[Category:City]] [[located in::Germany]] | ?population | ?area#km² = Size in km² }}
Submitting knowledge needs to be simple
Order from chaos Tags / categories Favourites Social ratings Usage stats Enrichment Data analysis Social platforms
Quality control
Monitor key content Track changes Watch usage
[object Object],[object Object],[object Object],[object Object]
Indexing and archiving Low volume – high value. You can’t index everything. Take usage into account Where possible, track “expiry dates” and have a process to retire knowledge
[object Object]
Additional information & reference material http://www.knowledgethoughts.com/blog/?page_id=215 Photo credits http://www.sxc.hu/photo/787433 http://www.sxc.hu/photo/938865 http://www.sxc.hu/photo/604247 http://www.sxc.hu/photo/989421 http://www.sxc.hu/photo/334026 http://www.sxc.hu/photo/1088897 http://www.sxc.hu/photo/304293 http://www.sxc.hu/photo/292426 http://www.sxc.hu/photo/253955 http://www.sxc.hu/photo/1005156 http://www.sxc.hu/photo/839415 http://www.sxc.hu/photo/765550 http://www.sxc.hu/photo/590355 http://www.sxc.hu/photo/468027 http://www.sxc.hu/photo/761191 http://www.sxc.hu/photo/821903 http://www.sxc.hu/photo/1032278 http://www.sxc.hu/photo/182201 http://www.sxc.hu/photo/819168 http://www.sxc.hu/photo/866529 http://www.sxc.hu/photo/647502 http://www.sxc.hu/photo/428182 http://www.sxc.hu/photo/575060 http://www.sxc.hu/photo/970189 http://www.sxc.hu/photo/1080889 http://www.sxc.hu/photo/949308 http://www.sxc.hu/photo/228778 Neil Richards KM Consultant www.knowledgethoughts.com

Recommended

5 Ways Sharepoint can support your KM Program
5 Ways Sharepoint can support your KM Program5 Ways Sharepoint can support your KM Program
5 Ways Sharepoint can support your KM Program
Neil Richards
 
Sharepoint and Legal KM
Sharepoint and Legal KMSharepoint and Legal KM
Sharepoint and Legal KM
Neil Richards
 
SharePoint Intranet Governance Sample Outline - www.sharepointpmp.com
SharePoint Intranet Governance Sample Outline - www.sharepointpmp.comSharePoint Intranet Governance Sample Outline - www.sharepointpmp.com
SharePoint Intranet Governance Sample Outline - www.sharepointpmp.com
Rich Blank
 
Sharepoint governance
Sharepoint governanceSharepoint governance
Sharepoint governance
Decatec
 
What is share_point
What is share_pointWhat is share_point
What is share_point
Rajkumar Ramamoorthy
 
#TechedAfrica Summary for IW
#TechedAfrica Summary for IW#TechedAfrica Summary for IW
#TechedAfrica Summary for IW
Veronique Palmer
 
SharePoint Security: Through the Looking Glass
SharePoint Security: Through the Looking GlassSharePoint Security: Through the Looking Glass
SharePoint Security: Through the Looking Glass
David J Pileggi Jr
 
SPSBOS - Learning through collaboration and the wisdom of crowds
SPSBOS - Learning through collaboration and the wisdom of crowdsSPSBOS - Learning through collaboration and the wisdom of crowds
SPSBOS - Learning through collaboration and the wisdom of crowds
Theresa Lubelski
 

Recommended

5 Ways Sharepoint can support your KM Program
5 Ways Sharepoint can support your KM Program5 Ways Sharepoint can support your KM Program
5 Ways Sharepoint can support your KM Program
Neil Richards
 
Sharepoint and Legal KM
Sharepoint and Legal KMSharepoint and Legal KM
Sharepoint and Legal KM
Neil Richards
 
SharePoint Intranet Governance Sample Outline - www.sharepointpmp.com
SharePoint Intranet Governance Sample Outline - www.sharepointpmp.comSharePoint Intranet Governance Sample Outline - www.sharepointpmp.com
SharePoint Intranet Governance Sample Outline - www.sharepointpmp.com
Rich Blank
 
Sharepoint governance
Sharepoint governanceSharepoint governance
Sharepoint governance
Decatec
 
What is share_point
What is share_pointWhat is share_point
What is share_point
Rajkumar Ramamoorthy
 
#TechedAfrica Summary for IW
#TechedAfrica Summary for IW#TechedAfrica Summary for IW
#TechedAfrica Summary for IW
Veronique Palmer
 
SharePoint Security: Through the Looking Glass
SharePoint Security: Through the Looking GlassSharePoint Security: Through the Looking Glass
SharePoint Security: Through the Looking Glass
David J Pileggi Jr
 
SPSBOS - Learning through collaboration and the wisdom of crowds
SPSBOS - Learning through collaboration and the wisdom of crowdsSPSBOS - Learning through collaboration and the wisdom of crowds
SPSBOS - Learning through collaboration and the wisdom of crowds
Theresa Lubelski
 
Xelleration SharePoint Sales Presentation
Xelleration SharePoint Sales PresentationXelleration SharePoint Sales Presentation
Xelleration SharePoint Sales Presentation
Kaitlyn Knoll
 
Web2.0 Presentation Final
Web2.0 Presentation FinalWeb2.0 Presentation Final
Web2.0 Presentation Final
Krista Nielsen
 
Sp2013 communities
Sp2013 communitiesSp2013 communities
Sp2013 communitiesMaggie Malone Swearingen
 
SharePoint Information Architecture Best Practices
SharePoint Information Architecture Best PracticesSharePoint Information Architecture Best Practices
SharePoint Information Architecture Best Practices
Stephanie Lemieux
 
Social media new way of working
Social media new way of workingSocial media new way of working
Social media new way of workingMarc Den Held
 
Introduction to SharePoint Information Architecture and Branding
Introduction to SharePoint Information Architecture and BrandingIntroduction to SharePoint Information Architecture and Branding
Introduction to SharePoint Information Architecture and BrandingDerek Cash-Peterson
 
Share Point Search Share 5 1 2008b
Share Point Search Share 5 1 2008bShare Point Search Share 5 1 2008b
Share Point Search Share 5 1 2008b
Peter1020
 
SharePoint Information Architecture Applied
SharePoint Information Architecture AppliedSharePoint Information Architecture Applied
SharePoint Information Architecture Applied
bobmixon
 
Knowledge library
Knowledge libraryKnowledge library
Knowledge libraryRaja Soundaramourty
 
ContactMap
ContactMapContactMap
ContactMap
paisleysox
 
Introduction to SharePoint 2010 (Arabic )
Introduction to SharePoint 2010 (Arabic )Introduction to SharePoint 2010 (Arabic )
Introduction to SharePoint 2010 (Arabic )
Sayed Ali
 
AAUP 2011: Social Website (D. Armato)
AAUP 2011: Social Website (D. Armato)AAUP 2011: Social Website (D. Armato)
AAUP 2011: Social Website (D. Armato)Association of University Presses
 
Wonderful World of Content Types
Wonderful World of Content TypesWonderful World of Content Types
Wonderful World of Content Types
Nikkia Carter
 
Google Places - Your Information on the Net
Google Places - Your Information on the NetGoogle Places - Your Information on the Net
Google Places - Your Information on the Net
Birgit Pauli-Haack
 
Understanding SharePoint Information Architecture
Understanding SharePoint Information ArchitectureUnderstanding SharePoint Information Architecture
Understanding SharePoint Information Architecture
Shailen Sukul
 
Document managment
Document managmentDocument managment
Document managment
Charlene Smith
 
Fiverr Virtual Assistant
Fiverr Virtual AssistantFiverr Virtual Assistant
Fiverr Virtual Assistant
MD MONIRUL ISLAM
 
Fundraising in the cloud
Fundraising in the cloudFundraising in the cloud
Fundraising in the cloud
Purple Vision
 
Data-centric market status, case studies and outlook
Data-centric market status, case studies and outlookData-centric market status, case studies and outlook
Data-centric market status, case studies and outlook
Alan Morrison
 
Architecting for Analytics, Aaron Crear
Architecting for Analytics, Aaron CrearArchitecting for Analytics, Aaron Crear
Architecting for Analytics, Aaron Crear
CzechDreamin
 
Google cloud 2018
Google cloud 2018Google cloud 2018
Google cloud 2018
Sky Downing
 
Cloud webinar final
Cloud webinar finalCloud webinar final
Cloud webinar final
Ness Technologies
 

More Related Content

What's hot

Xelleration SharePoint Sales Presentation
Xelleration SharePoint Sales PresentationXelleration SharePoint Sales Presentation
Xelleration SharePoint Sales Presentation
Kaitlyn Knoll
 
Web2.0 Presentation Final
Web2.0 Presentation FinalWeb2.0 Presentation Final
Web2.0 Presentation Final
Krista Nielsen
 
SharePoint Information Architecture Best Practices
SharePoint Information Architecture Best PracticesSharePoint Information Architecture Best Practices
SharePoint Information Architecture Best Practices
Stephanie Lemieux
 
Social media new way of working
Social media new way of workingSocial media new way of working
Social media new way of workingMarc Den Held
 
Introduction to SharePoint Information Architecture and Branding
Introduction to SharePoint Information Architecture and BrandingIntroduction to SharePoint Information Architecture and Branding
Introduction to SharePoint Information Architecture and BrandingDerek Cash-Peterson
 
Share Point Search Share 5 1 2008b
Share Point Search Share 5 1 2008bShare Point Search Share 5 1 2008b
Share Point Search Share 5 1 2008b
Peter1020
 
SharePoint Information Architecture Applied
SharePoint Information Architecture AppliedSharePoint Information Architecture Applied
SharePoint Information Architecture Applied
bobmixon
 
ContactMap
ContactMapContactMap
ContactMap
paisleysox
 
Introduction to SharePoint 2010 (Arabic )
Introduction to SharePoint 2010 (Arabic )Introduction to SharePoint 2010 (Arabic )
Introduction to SharePoint 2010 (Arabic )
Sayed Ali
 
Wonderful World of Content Types
Wonderful World of Content TypesWonderful World of Content Types
Wonderful World of Content Types
Nikkia Carter
 
Google Places - Your Information on the Net
Google Places - Your Information on the NetGoogle Places - Your Information on the Net
Google Places - Your Information on the Net
Birgit Pauli-Haack
 
Understanding SharePoint Information Architecture
Understanding SharePoint Information ArchitectureUnderstanding SharePoint Information Architecture
Understanding SharePoint Information Architecture
Shailen Sukul
 
Document managment
Document managmentDocument managment
Document managment
Charlene Smith
 
Fiverr Virtual Assistant
Fiverr Virtual AssistantFiverr Virtual Assistant
Fiverr Virtual Assistant
MD MONIRUL ISLAM
 
Fundraising in the cloud
Fundraising in the cloudFundraising in the cloud
Fundraising in the cloud
Purple Vision
 

What's hot (18)

Xelleration SharePoint Sales Presentation
Xelleration SharePoint Sales PresentationXelleration SharePoint Sales Presentation
Xelleration SharePoint Sales Presentation
 
Web2.0 Presentation Final
Web2.0 Presentation FinalWeb2.0 Presentation Final
Web2.0 Presentation Final
 
Sp2013 communities
Sp2013 communitiesSp2013 communities
Sp2013 communities
 
SharePoint Information Architecture Best Practices
SharePoint Information Architecture Best PracticesSharePoint Information Architecture Best Practices
SharePoint Information Architecture Best Practices
 
Social media new way of working
Social media new way of workingSocial media new way of working
Social media new way of working
 
Introduction to SharePoint Information Architecture and Branding
Introduction to SharePoint Information Architecture and BrandingIntroduction to SharePoint Information Architecture and Branding
Introduction to SharePoint Information Architecture and Branding
 
Share Point Search Share 5 1 2008b
Share Point Search Share 5 1 2008bShare Point Search Share 5 1 2008b
Share Point Search Share 5 1 2008b
 
SharePoint Information Architecture Applied
SharePoint Information Architecture AppliedSharePoint Information Architecture Applied
SharePoint Information Architecture Applied
 
Knowledge library
Knowledge libraryKnowledge library
Knowledge library
 
ContactMap
ContactMapContactMap
ContactMap
 
Introduction to SharePoint 2010 (Arabic )
Introduction to SharePoint 2010 (Arabic )Introduction to SharePoint 2010 (Arabic )
Introduction to SharePoint 2010 (Arabic )
 
AAUP 2011: Social Website (D. Armato)
AAUP 2011: Social Website (D. Armato)AAUP 2011: Social Website (D. Armato)
AAUP 2011: Social Website (D. Armato)
 
Wonderful World of Content Types
Wonderful World of Content TypesWonderful World of Content Types
Wonderful World of Content Types
 
Google Places - Your Information on the Net
Google Places - Your Information on the NetGoogle Places - Your Information on the Net
Google Places - Your Information on the Net
 
Understanding SharePoint Information Architecture
Understanding SharePoint Information ArchitectureUnderstanding SharePoint Information Architecture
Understanding SharePoint Information Architecture
 
Document managment
Document managmentDocument managment
Document managment
 
Fiverr Virtual Assistant
Fiverr Virtual AssistantFiverr Virtual Assistant
Fiverr Virtual Assistant
 
Fundraising in the cloud
Fundraising in the cloudFundraising in the cloud
Fundraising in the cloud
 

Similar to Extracting and capturing knowledge found in social software tools

Data-centric market status, case studies and outlook
Data-centric market status, case studies and outlookData-centric market status, case studies and outlook
Data-centric market status, case studies and outlook
Alan Morrison
 
Architecting for Analytics, Aaron Crear
Architecting for Analytics, Aaron CrearArchitecting for Analytics, Aaron Crear
Architecting for Analytics, Aaron Crear
CzechDreamin
 
Google cloud 2018
Google cloud 2018Google cloud 2018
Google cloud 2018
Sky Downing
 
Cloud webinar final
Cloud webinar finalCloud webinar final
Cloud webinar final
Ness Technologies
 
Google Cloud 2018
Google Cloud 2018Google Cloud 2018
Google Cloud 2018
Sky Downing
 
Digital PR :: Toolkits, Reputation and Search Matter More Than Ever Before
Digital PR :: Toolkits, Reputation and Search Matter More Than Ever BeforeDigital PR :: Toolkits, Reputation and Search Matter More Than Ever Before
Digital PR :: Toolkits, Reputation and Search Matter More Than Ever Before
Casey Knox
 
How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...
How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...
How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...
MarCom Ink
 
Content Marketing - Link building through scalable strategies and processes
Content Marketing - Link building through scalable strategies and processesContent Marketing - Link building through scalable strategies and processes
Content Marketing - Link building through scalable strategies and processes
Dominique Seppelt
 
Enterprise computing and social networking
Enterprise computing and social networkingEnterprise computing and social networking
Enterprise computing and social networkingDevasis Roy
 
The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...
The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...
The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...
Amazon Web Services
 
Challenges and Opportunities for Mainstream Enterprise Social Computing
Challenges and Opportunities for Mainstream Enterprise Social Computing Challenges and Opportunities for Mainstream Enterprise Social Computing
Challenges and Opportunities for Mainstream Enterprise Social Computing
Lee Bryant
 
Charles Rygula: Value Beyond Words
Charles Rygula: Value Beyond WordsCharles Rygula: Value Beyond Words
Charles Rygula: Value Beyond Words
Jack Molisani
 
DSR Ghostwriting - Thought Leadership Writing Service Offering
DSR Ghostwriting - Thought Leadership Writing Service OfferingDSR Ghostwriting - Thought Leadership Writing Service Offering
DSR Ghostwriting - Thought Leadership Writing Service Offering
Daniel Rosehill
 
Leveraging Your Social Media Assets Inside the Company
Leveraging Your Social Media Assets Inside the CompanyLeveraging Your Social Media Assets Inside the Company
Leveraging Your Social Media Assets Inside the Company
Social Media Today
 
Agents for Agility - The Just-in-Time Enterprise Has Arrived
Agents for Agility - The Just-in-Time Enterprise Has ArrivedAgents for Agility - The Just-in-Time Enterprise Has Arrived
Agents for Agility - The Just-in-Time Enterprise Has Arrived
Inside Analysis
 
Kdd domain knowledge framework for business analysts
Kdd domain knowledge framework for business analystsKdd domain knowledge framework for business analysts
Kdd domain knowledge framework for business analysts
Manoj Kumar Lal
 
Art of Technology: Core Technical Services
Art of Technology: Core Technical ServicesArt of Technology: Core Technical Services
Art of Technology: Core Technical Services
Holly Ross
 
Slide Share Presentation For Interview
Slide Share Presentation For InterviewSlide Share Presentation For Interview
Slide Share Presentation For InterviewJenny Hedges
 
Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)
Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)
Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)
John Yesko
 
[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...
[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...
[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...
AIIM International
 

Similar to Extracting and capturing knowledge found in social software tools (20)

Data-centric market status, case studies and outlook
Data-centric market status, case studies and outlookData-centric market status, case studies and outlook
Data-centric market status, case studies and outlook
 
Architecting for Analytics, Aaron Crear
Architecting for Analytics, Aaron CrearArchitecting for Analytics, Aaron Crear
Architecting for Analytics, Aaron Crear
 
Google cloud 2018
Google cloud 2018Google cloud 2018
Google cloud 2018
 
Cloud webinar final
Cloud webinar finalCloud webinar final
Cloud webinar final
 
Google Cloud 2018
Google Cloud 2018Google Cloud 2018
Google Cloud 2018
 
Digital PR :: Toolkits, Reputation and Search Matter More Than Ever Before
Digital PR :: Toolkits, Reputation and Search Matter More Than Ever BeforeDigital PR :: Toolkits, Reputation and Search Matter More Than Ever Before
Digital PR :: Toolkits, Reputation and Search Matter More Than Ever Before
 
How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...
How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...
How B2B Technology Companies Effectively Syndicate White Papers for Lead Gene...
 
Content Marketing - Link building through scalable strategies and processes
Content Marketing - Link building through scalable strategies and processesContent Marketing - Link building through scalable strategies and processes
Content Marketing - Link building through scalable strategies and processes
 
Enterprise computing and social networking
Enterprise computing and social networkingEnterprise computing and social networking
Enterprise computing and social networking
 
The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...
The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...
The People Pillar of Cloud Adoption: Developing Your Workforce & Building Dig...
 
Challenges and Opportunities for Mainstream Enterprise Social Computing
Challenges and Opportunities for Mainstream Enterprise Social Computing Challenges and Opportunities for Mainstream Enterprise Social Computing
Challenges and Opportunities for Mainstream Enterprise Social Computing
 
Charles Rygula: Value Beyond Words
Charles Rygula: Value Beyond WordsCharles Rygula: Value Beyond Words
Charles Rygula: Value Beyond Words
 
DSR Ghostwriting - Thought Leadership Writing Service Offering
DSR Ghostwriting - Thought Leadership Writing Service OfferingDSR Ghostwriting - Thought Leadership Writing Service Offering
DSR Ghostwriting - Thought Leadership Writing Service Offering
 
Leveraging Your Social Media Assets Inside the Company
Leveraging Your Social Media Assets Inside the CompanyLeveraging Your Social Media Assets Inside the Company
Leveraging Your Social Media Assets Inside the Company
 
Agents for Agility - The Just-in-Time Enterprise Has Arrived
Agents for Agility - The Just-in-Time Enterprise Has ArrivedAgents for Agility - The Just-in-Time Enterprise Has Arrived
Agents for Agility - The Just-in-Time Enterprise Has Arrived
 
Kdd domain knowledge framework for business analysts
Kdd domain knowledge framework for business analystsKdd domain knowledge framework for business analysts
Kdd domain knowledge framework for business analysts
 
Art of Technology: Core Technical Services
Art of Technology: Core Technical ServicesArt of Technology: Core Technical Services
Art of Technology: Core Technical Services
 
Slide Share Presentation For Interview
Slide Share Presentation For InterviewSlide Share Presentation For Interview
Slide Share Presentation For Interview
 
Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)
Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)
Imitation: Sincerest Form of Flattery or Bad Move? (Adopting Web 2.0 Patterns)
 
[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...
[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...
[Webinar Slides] Work Where Your Content Really Lives: The Ideal Hybrid ECM E...
 

Recently uploaded

UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
DianaGray10
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdfSmart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
91mobiles
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
DianaGray10
 
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Neo4j
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Quotidiano Piemontese
 
By Design, not by Accident - Agile Venture Bolzano 2024
By Design, not by Accident - Agile Venture Bolzano 2024By Design, not by Accident - Agile Venture Bolzano 2024
By Design, not by Accident - Agile Venture Bolzano 2024
Pierluigi Pugliese
 
PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)
Ralf Eggert
 
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionGenerative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Aggregage
 
Elizabeth Buie - Older adults: Are we really designing for our future selves?
Elizabeth Buie - Older adults: Are we really designing for our future selves?Elizabeth Buie - Older adults: Are we really designing for our future selves?
Elizabeth Buie - Older adults: Are we really designing for our future selves?
Nexer Digital
 
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdf
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfSAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdf
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdf
Peter Spielvogel
 
The Future of Platform Engineering
The Future of Platform EngineeringThe Future of Platform Engineering
The Future of Platform Engineering
Jemma Hussein Allen
 
Elevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object CalisthenicsElevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object Calisthenics
Dorra BARTAGUIZ
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
KatiaHIMEUR1
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptx
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptxSecstrike : Reverse Engineering & Pwnable tools for CTF.pptx
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptx
nkrafacyberclub
 
GridMate - End to end testing is a critical piece to ensure quality and avoid...
GridMate - End to end testing is a critical piece to ensure quality and avoid...GridMate - End to end testing is a critical piece to ensure quality and avoid...
GridMate - End to end testing is a critical piece to ensure quality and avoid...
ThomasParaiso2
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance
 

Recently uploaded (20)

UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdfSmart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
 
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
 
By Design, not by Accident - Agile Venture Bolzano 2024
By Design, not by Accident - Agile Venture Bolzano 2024By Design, not by Accident - Agile Venture Bolzano 2024
By Design, not by Accident - Agile Venture Bolzano 2024
 
PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)
 
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionGenerative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to Production
 
Elizabeth Buie - Older adults: Are we really designing for our future selves?
Elizabeth Buie - Older adults: Are we really designing for our future selves?Elizabeth Buie - Older adults: Are we really designing for our future selves?
Elizabeth Buie - Older adults: Are we really designing for our future selves?
 
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdf
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfSAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdf
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdf
 
The Future of Platform Engineering
The Future of Platform EngineeringThe Future of Platform Engineering
The Future of Platform Engineering
 
Elevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object CalisthenicsElevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object Calisthenics
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptx
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptxSecstrike : Reverse Engineering & Pwnable tools for CTF.pptx
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptx
 
GridMate - End to end testing is a critical piece to ensure quality and avoid...
GridMate - End to end testing is a critical piece to ensure quality and avoid...GridMate - End to end testing is a critical piece to ensure quality and avoid...
GridMate - End to end testing is a critical piece to ensure quality and avoid...
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
 

Extracting and capturing knowledge found in social software tools

  • 1. Extracting and capturing knowledge found in social software tools Neil Richards KM Consultant www.knowledgethoughts.com
  • 2.
  • 3. How law firms are using web2.0?
  • 5.
  • 6. Different needs Client knowledge Idea sharing Communications Managing Projects Team knowledge Subject knowledge Firm knowledge
  • 7. Examples: Magic circle  team wikis, practice wikis and “Pedias" Dewey & Leboeuf  wikis, blogs, rss & social bookmarking The Rosen Law Firm  wikis for reports, profile pages, communications Goodwin Proctor  wikis for managing projects, clients & legal knowledge Dykema  RSS, communication, information distribution Over 25% of the AMLaw 200  Client facing blogs
  • 9.
  • 10. It requires the contributions of many
  • 11. But lawyers are often too busy…
  • 12. … or doing other things
  • 13. Nobody likes filling out forms…
  • 14.
  • 16. Order from chaos Tags / categories Favourites Social ratings Usage stats Enrichment Data analysis Social platforms
  • 18. Monitor key content Track changes Watch usage
  • 19.
  • 20. Indexing and archiving Low volume – high value. You can’t index everything. Take usage into account Where possible, track “expiry dates” and have a process to retire knowledge
  • 21.
  • 22. Additional information & reference material http://www.knowledgethoughts.com/blog/?page_id=215 Photo credits http://www.sxc.hu/photo/787433 http://www.sxc.hu/photo/938865 http://www.sxc.hu/photo/604247 http://www.sxc.hu/photo/989421 http://www.sxc.hu/photo/334026 http://www.sxc.hu/photo/1088897 http://www.sxc.hu/photo/304293 http://www.sxc.hu/photo/292426 http://www.sxc.hu/photo/253955 http://www.sxc.hu/photo/1005156 http://www.sxc.hu/photo/839415 http://www.sxc.hu/photo/765550 http://www.sxc.hu/photo/590355 http://www.sxc.hu/photo/468027 http://www.sxc.hu/photo/761191 http://www.sxc.hu/photo/821903 http://www.sxc.hu/photo/1032278 http://www.sxc.hu/photo/182201 http://www.sxc.hu/photo/819168 http://www.sxc.hu/photo/866529 http://www.sxc.hu/photo/647502 http://www.sxc.hu/photo/428182 http://www.sxc.hu/photo/575060 http://www.sxc.hu/photo/970189 http://www.sxc.hu/photo/1080889 http://www.sxc.hu/photo/949308 http://www.sxc.hu/photo/228778 Neil Richards KM Consultant www.knowledgethoughts.com