ZTESoft, a company established by ZTE in 2003, specializes in providing BSS/OSS solutions in the telecom sector, deploying projects across 29 provinces in China and serving over 350 million subscribers worldwide. The company has achieved significant revenue growth between 2006 and 2010 and has successfully implemented projects in various countries, emphasizing their experience in convergent billing and CRM solutions. Their offerings include comprehensive solutions for broadband services and extensive project management capabilities, underscoring their role as a key player in the telecom market.

1. Experience of GPON BSS/OSS
From ZTEsoft
ZHU.HAIFENG@ZTE.COM.CN
Sep 07, 2011

2. AGENDA
ZTEsoft Profile & Experience
Singapore Broadband GPON BSS/OSS

3. 1992
As former product line of ZTE, started providing B/OSS solutions
since 1992.
2003
ZTEsoft was founded based onZTE’s B/OSS product line
in Feb, 2003 in Nanjing, China, held by ZTE
Growing Footprint
As the largest B/OSS vendor in telecom market of
China, deployed projects in 29 provinces for China
Telecom, China Unicom, and China Mobile.
ZSmart products have been deployed in more than
50 countries, serving 350,000,000 subscribers.

4. Rapid and Stable Revenue Growth
Million( $)
2006~2010 CAGR 30.6%

5. Global BSS/OSS Research Centers
China | Changsha
 Focus on CRM
France| Paris
Pakistan
China| Nanjing(HQ)
 总部
 Focus on BSS
China| Xiamen
China| Guangzhou
 Focus on OSS
3000+ staffs
10% revenue for R&D
6 global research centers
United with ZTE’s 15 global creative
research centers

6. ZSmart Solutions Overview
CRM
cvBS OCS
CC&B
Mediation
Partner
Settlement
Policy
Manager
eMarketing
MVNO/E
BSS
Solutions
iNOC
xMAN UNMS
TTS
RMS
OSS
Solutions
Solutions for Intelligent Operation
BI
FMS
RA

7. Value –added
OLAP solution
Billing
Service Delivery Service Assurance
CRM
Common Referential
FMS
DW
Settlement
Marketing & Sales
Management
Revenue
Management
Customer Care
Customer Contact Management
Channel Management
Customer
Management
Invoicing
Account
Balance
Management
Charging
Mediation
Product
Management
Order
Management
Provisioning
Inventory
Management
Workforce
Management
Service Problem
Management
ZSmart
Functional
Packages
Service Quality
Management
BI
ZSmart Infrastructure
eTOM
SID
Business Scenario
Mapping
Process Conformance
Information Framework (SID)
Compliance （Level 7）
TMF Conformance Certifications

8. Our Customers
Haiti China Mainland
China Hongkong
China Taiwan
Singapore
Vietnam
Indonesia
Nepal
Pakistan
India
Cambodia
Laos
Iran
Oman
Saudi
Turkey
Congo
Ghana
Sudan
Zambia
Angola
Nigeria
Senegal
Ethiopia
Kenya
Niger
Cote D’Ivoire
Libya
Benin
Madagascar
Botswana
Vanuatu
Bulgaria
Albania
Poland
Estonia
France
Romania
Czech
Slovakia
Portugal
Mongolia
Montenegro
Hungary
Tajikistan
Canada
Mexico
Peru
USA

9. ZSmart Worldwide Applications
ZTE
Corporation
(Headquarter)
ZSmart has been successfully deployed for 70+ operators, 350,000,000
Subscribers

10. ZTEsoft BSS/OSS Global Reference
Project Capacity Network & Service Contract Time
Orange Convergent Billing 30M GSM/CDMA/ADSL/NGN Year 2008
Etisalat BSS/OSS 6M GSM/UMTS Year 2008
Telenor Convergent Billing 2M GSM/UMTS Year 2010
Virgin Mobile MVNE 2M GSM Year 2010
CSL(Telestra) BSS/OSS 2M GSM/UMTS Year 2008
Vietnam Viettel Convergent Billing 68M GSM/UMTS/WLL/PSTN/ADSL Year 2007
Thailand TRUE Convergent Billing 10M GSM/UMTS Year 2011
Singapore StarHub Convergent Billing 2M GSM/UMTS Year 2007
Singapore NC GPON BSS/OSS 200K Natioal GPON Year 2011
Pakistan PTCL BSS/OSS 12M PSTN/ADSL/NGN Year 2006
Indonesia SMART BSS/OSS 10M CDMA/GSM/UMTS Year 2010
Mexico TELCEL Mediation >60M GSM/UMTS Year 2011
Canada PMI Convergent Billing 500K CDMA/EVDO Year 2010
China Telecom BSS/OSS 100M PSTN/DSL/PON/CDMA/EVDO Year 2003-Now
1 ZTE is the Biggest BSS/OSS supplier in China Telecom, Fixed Line Market.
2 ZTE Deployes BSS/OSS Project in Almost all the Countries in Asia Pacific.

11. ZTEsoft SWAP & IOT
Name of
Customer
Swapped Vendor
Vietnam
Viettel
1.Huawei prepaid and VPN platform for 20M.
India IDEA
1.Huawei Prepaid platform
2.Seimens Prepaid platform
Telenor
1. Comverse Billing Platform
2. Ericsson Prepaid Platform
Smart,
Indonesia
Huawei prepaid platform,
Huawei CBS postpaid platform, totally 7M
Hongkong
CSL
(Austra
Telstra)
1.Nokia IN prepaid
2.Hongkong GIT/ITL prepaid platform
Telecom
Malaysia
1.Ericsson CS2.0 Prepaid system
2.Ericsson MINSAT, SDP
Lesotho
Econet
Comverse Prepaid System
FT in
branches
1.Huawei: CDMA and PSTN billing
2.Ericsson GSM Prepaid billing
3.Alcatel DSL prepaid platform
Mexico
TELCEL
HP Mediation Platform (to Swap)
Vendor Network IOT
Ericsson G/U,
Huawei G/U,PSTN,NGN, ADSL,VC,
NOKIA G/U
Comverse VAS
Siemens Fixed Line

12. One Example for Orange Reference for 6 Years
Poland
 Convergent Billing for Prepaid & Postpaid
 Convergent Billing for G/U, CDMA, Fixed
Line
 SWAP from Huawei and Ericsson
 The Latest Project is in July,2011
 The Project Under Discussion is OCH
(Orange Swiss)
ZTE Convergent Billing and CRM products totally comply with Orange Requirements.
New Contracts come from Orange Every Year.

13. AGENDA
ZTEsoft Profile & Experience
Singapore Broadband GPON BSS/OSS

14. Jasec to Consider …
 Real Project Experience
 Implementation Period
 Risk Control
 Product Maturity & Flexibility
 Managed Service
 Flexible Business Model

15. Singapore Nucleus Connect BSS/OSS Project Brief
 TimeLine:
 Implementation Period: March 20th ,2011 – July 25th , 2011
 Contract Signature: June 21st , 20011
 Commercial Launch: July 26th , 2011
 ZTE Product and Implementation Performance wins the Project
 Singapore National Broadband Business Model
NetCo
(Singtel ON)
OpCo
(Starhub NC)
RSP
(StarHub)
RSP
(M1)
RSP
SingNet
Provide Transmission
* NetCo: Network Company
* OpCo: Operation Company
* RSP: Retail Service Provider
Nucleus
Connect
Level 1
Level 2
Level 3

16. Singapore Broadband Hierarchy
VoIP Music Directory Internet Video Gaming
Internet
Over TV
Video
Broadcast
RSP Applications and
Services
EDGE Aggregation
To RSP
Core Network
At 2 OpCo COs
Aggregation
At 9 COs
Access
Network
OpCo CO1 OpCo CO2
RSP RSP
CO1 CO2 CO9
……
GPON GPON Active Ethernet Active Ethernet
Residential
NBAP Business
Mobile Backhaul
RSP
OpCo
NetCo
Customer
NetCo: Network Company, OpCo: Operation Company, RSP: Retail Service Provider

17. Business Provided to RSP
 EUC (End User Connection):
Individual:
REUC: Residential EUC,
NEUC: None Residential EUC,
NBAP: None Building Access Point (Airport, Café House …),
Enterprise:
ELAN: Enterprise LAN
L3VPN
L2VPN
L3 VRD
 Infrastructure (mandatory )
AG-EVC: Virtual OpCo to RSP,
PB-EVC: OpCo to RSP,
QP-EVPL: OpCo to RSP,

18. VoIP Music Directory Internet Video Gaming
Internet
Over TV
Video
Broadcast
RSP Applications and
Services
EDGE Aggregation
To RSP
Core Network
At 2 OpCo COs
Aggregation
At 9 COs
Access
Network
OpCo CO1 OpCo CO2
RSP RSP
CO1 CO2 CO9
……
GPON GPON Active Ethernet Active Ethernet
Residential
NBAP Business
Mobile Backhaul
RSP
OpCo
NetCo
Customer
QP-EVPL
PB-EVC AG-EVC
Residential EUC
Non-Residential EUC
Business to RSP Demonstration

19. Business to RSP (continue)
 E-LAN、L2-VPN、L3-VPN、L3 VRD :
E-LAN: A layer 2 Ethernet connection that allows End-Users to communicate transparently and
directly with other End-Users within the same ELAN Domain,
L2-VPN : A point to point L2 VPN Connection and/or L2 VPN Service Port.A point to multipoint
topology can be established by ordering multiple point to point L2 VPN Connections on the same
L2VPN Service Port,
L3-VPN : A layer 3 connection that allows End-Users to establish multipoint-to-multipoint
connections,
L3 VRD(Virtual Routing Domain) : A set of IP addresses and forwarding tables which will be
administered and created as described in RFC2547 for the purpose of routing IP traffic;

20. Business to RSP (continue)
Patching、Co-Location、Lead-In Duct、IOT
Patching: A service provided by NC for the installation and maintenance of Patch Cables at the
Patching Locations.
Co-Location: Supply of leased equipment rack space to RSP, NC can charge based on the location,
Space, electricity consumption, remote control.
Lead-In Duct: A duct within the Lead-In Pipe that enables the pulling and installation of
telecommunications transmission cables from the Lead-In Manhole into the relevant NC CO.
IOT: A Service provisioning test to RSP, including interconnection test, volume, performance test,
service providing test. IOT will be charged based on the test categories.

21. Total Solution for Broadband BSS/OSS
 Total Solution of GPON BSS/OSS:
BSS
Customer Care,
RSP Portal,
Product Management,
Billing,
Mediation,
RSP Broadband Connection,
Settlement & Reports
OSS
Resource Management,
Order Management,
Service Provisioning,
Workforce Management,
Trouble Ticket,
Fault & Performance Management

22. ZTEsoft Modules for GPON BSS/OSS

23. Business Flow Example(1): New Service Installation
End User
向RSP申请IPTV
RSP
1. Service is provided by ZTE
RSP Portal or B2B Portal.
2. Broadband Connection is
provisioned (infrastructure),
including workforce process.
2. NeCo provisions
connection(EUC), including
workforce process.
或第三方
2. Other service can be
provisioning, Co-location,
IOT, workforce process is
included.
RSP
3. All the fee is charged from RFP, bills
Are sent to RSP.
4. Money paid by RSP.
或第三方
5. Settlement is done
Between NC and ON.
ZSmart支撑
ZTE Portal ZTE OSS
ZTE
Rating & Billing
ZTE

24. Business Flow Example(2): Service Charging Flow
End User
IPTV Service
1. NC to the rating and
Billing.
RSP
2. ZTE to do the billing
Based on the RSP services.
2. ZTE generates the bills
for RSP and send to RSP.
3. Money to be paid by RSP to NC.
End User
4. End users pay the
money to RSP
ZSmart支撑
ZTE
Rating &Billing ZTE Collection
RSP collect money by ZTE Portal.
Or by his own Portal.
ZTE

25. How to Charging (1): OTC
 OTC(One Time Charging)
Service Installation,
Modification,
Deactivation,
Maintenance,
 Mandatory
Optional
Manual
 OTC Highlight:
Connection OTC based on Port and Domain: L2VPN has 1 Connection and 2 Ports.
Pre-calculation: when service installation, OTC will be pre-calculation for reference only.
ONT Collection: NC to send staff to collect ONT back, charge will be done for labor cost.
ETC (Early Termination Charge): when customer terminate service before contract expires,
Rental will be charged.
Labor Charge: Based on the labors, time and period when no fault is found, If NC’s fault, free of
charge.
Labor Holiday Charge: Beyond the duty hours, 1.5 times; weekend or holiday 2 times.
OTC Waiver: OTC waiver request and audit before effectiveness, in case of making wrongs.

26. How to Charging (1): OTC
Calculated by System
automatically,
Mandatory and can
not be changed.
Calculated by System
automatically.
Optional ,
Not to be charged by Default.
Manual, for not a fix charge.
How much patching services it
has.

27. How to Charging (2): Others
 RSP Department: RSP Levels Management, payment by differ rent Account: RSP-
Main account， department-sub account;
Credit Control: When Credit is used up, E-mail will be sent to RSP or RSP
Department.
http://www.ida.gov.sg/Publications/20061213184450.aspx

28. Project Implementation: Project Management
Project Management Committee
BSS Team OSS Team
1. CTO of ZTEsoft OSS Product Line
2. Project Manager from Singapore (ZTE)
3. Technical Director from ZTEsoft OSS
product Line
4. System Delivery Director of ZTEsoft
OSS product Line
System Integration
1. Technical Manager (1)
2. Senior Engineer (3)
3. System Development (10)
4. System Functional Test (5)
5. System GUI Design (1)
6. System Deployment (5)
1. Technical Manager (1)
2. Senior Engineer (3)
3. System Development (10)
4. System Functional Test (4)
5. System Deployment (3)
1. System Architecture (1)
2. System Integration (2): System
Administration (1) and Oracle DBA (1)
3. Performance Test (2)
4. System Interconnection (3)
4 Months for the whole Successful Project Delivery

29. Project Implementation: Risk Control
 Business Requirements
 A totally new Business Model, RSP Requirements’ Difference,
 GPON Network to be Complicated, workforce to be involved,
 A Total BSS/OSS Solution, too much to be considered.
 A Turnkey Project,
 GR(Geography Redundancy ) Solution,
 System Interconnection
 43 OLT to be Interconnected, 9 locations,
 Production Center to be Interconnected with GR Center,
 Service Provisioning Interface,
 Equipments Detect (Automatically) Interface,
 Interface for Fault and Performance Management,
 Trouble Ticket Interface,
 RSP Interface, Partner Interface,
 E-Mail Server Interface,
 Vendor’s Ability
 Comprehensive Understanding of Broadband Business
 Full Fixed Line BSS/OSS Experience: ZTE is the Party of China Telecom Group BSS/OSS Standard

30. Managed Service
 Managed Service in Canada PMI
Service Level: Critical, Major, Minor, Informational
Response Time: 1-5 Minutes
 Notification Time: 15 Minutes
 Escalation Period: 1 Hour
 Restoration Time: 4 Hours
 Service Availability: 7*24
 Call Center Personnel: 30
 Managed Service in Movistar

31. http://www.bloomberg.com/apps/news?pid=conewsstory&tkr=763:HK&sid=aw_Y.72VMMB4
Feedback from Famous Media
http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/
Bloomberg
THE WALL STREET JOURNAL
http://online.wsj.com/article/PR-CO-20110622-900005.html
The Register

32. Jasec to Consider …
 Real Project Experience
 Implementation Period
 Risk Control
 Product Maturity & Flexibility
 Managed Service
 Flexible Business Model

33. Always Your Partner