This presentation is for the Intuit led workshop with UCSD Rady School's mystartupxx. This was led by Jessica Cho, Madelaine Daianu, Laura Nunnery and Aliza Carpio
Applying Product Mindset to Everyday Life by Booking.com Group PMProduct School
Main Takeaways:
- Life outside the office offers many more diverse opportunities to apply product skills and mindset.
- By looking for these opportunities we can not only improve our lives and societies but also grow as Product thinkers
- This talk will give numerous examples and frameworks for applying Product thought to our careers, friends, families, societies, and more
Webinar: Building User-Focused Products by YouTube Product LeaderProduct School
Main Takeaways:
- As PMs or aspiring PMs, we all know that we're supposed to be user-focused, but the inertia of the day-to-day can pull us away from a user focus. This talk is about building systems to combat that tendency.
- Different types of user feedback shape different parts of the product development process; they should be used in connection with other tools / information (e.g., data, competitive scans)
* Open ended conversations / relationships
* Pitching the existing product
* Reading / responding to customer feedback and issues
* Concept testing
* Trusted tester groups / alpha testers
- Strategies for building user feedback into your workflow and leveraging it to improve your product launches
This presentation is for the Intuit led workshop with UCSD Rady School's mystartupxx. This was led by Jessica Cho, Madelaine Daianu, Laura Nunnery and Aliza Carpio
Applying Product Mindset to Everyday Life by Booking.com Group PMProduct School
Main Takeaways:
- Life outside the office offers many more diverse opportunities to apply product skills and mindset.
- By looking for these opportunities we can not only improve our lives and societies but also grow as Product thinkers
- This talk will give numerous examples and frameworks for applying Product thought to our careers, friends, families, societies, and more
Webinar: Building User-Focused Products by YouTube Product LeaderProduct School
Main Takeaways:
- As PMs or aspiring PMs, we all know that we're supposed to be user-focused, but the inertia of the day-to-day can pull us away from a user focus. This talk is about building systems to combat that tendency.
- Different types of user feedback shape different parts of the product development process; they should be used in connection with other tools / information (e.g., data, competitive scans)
* Open ended conversations / relationships
* Pitching the existing product
* Reading / responding to customer feedback and issues
* Concept testing
* Trusted tester groups / alpha testers
- Strategies for building user feedback into your workflow and leveraging it to improve your product launches
Agile Baden/Finding Purpose in Chaos with Personal AgilityPeter Stevens
The Covid19 has caused much of the economy to shut down, caused many people to work from home (while taking care of their kids!), and caused many people to rethink what they do and how they do it. The world is coming to an end. Or is it a great opportunity? Or both?
We’ll look at how finding purpose can help you face the future without fear and how personal agility can help find purpose of move forward despite the challenges around you.
Assignment 1 Introductory Speech Four items worth 134 point.docxtrippettjettie
Assignment 1: Introductory Speech
Four items worth 134 points total:
Assignment Item Due Date Points
Outline Week 2 10
Speech (2-3 min.) Week 2 70
Self and Peer
Review Video
Upload (Question 1
answer – link in
Week 3)
End of Week
2
--
Self and Peer
Review:
Assignment 1
(Complete
evaluations)
End of Week
3
54
TOTAL 134
This is the beginning of your journey to becoming an effective speaker! Strong oral
communication skills will be valuable to you throughout your academic journey and are in high
demand by many employers. In this course, you’ll have multiple opportunities to practice and
improve your speaking skills through a variety of assignments.
Your first assignment is to prepare and deliver a short, introductory speech. Don’t worry — your
first speech doesn’t have to be perfect. Assignment 1 is your first opportunity to complete the
process of outlining, delivering, and recording a speech with the Webcam Recorder tool. You
will also review and provide feedback on your own speech and two other speeches.
Instructions: In order to obtain full credit for this assignment, please complete all six steps
below. You may want to print this assignment and check off each step as you complete it.
STEP 1: Read Assigned Chapters
q Chapter 3: Listening. This chapter covers listening skills that will help you complete your
Self Review and Peer Review.
q Chapter 4: Giving Your First Speech. This chapter covers the steps you’ll complete to
prepare and deliver your speech.
STEP 2: Select a Topic
Topic Bank
(Choose only one topic.)
Deliver an elevator pitch that describes your
professional background and experience for
a potential employer during a job interview.
Present a significant event or decision in your
life and describe how it impacted you.
Discuss your dream career or a potential
business you intend to start following
graduation.
Select an object that represents a significant
aspect of who you are. Describe why you
chose it and explain how it represents you.
STEP 3: Create an Outline
q Create an outline or speaking notes in Microsoft Word. A sample template is available in
the “Assignment 1: Outline” section located in Week 2 of your course.
q Focus your speech on 2-3 main points so you'll stay within the 3-minute time limit.
q Go to the Week 2 “Assignment 1: Outline” section and submit your outline.
STEP 4: Deliver, Record, and Upload Your Speech
q Refer to your outline or speaking notes to deliver your speech. Do not read your notes
word for word. Make sure you record your speech delivery with a computer, phone, or
tablet.
q Watch your recording. Do you want to submit it, or do you want to record another
version?
q Go to the Week 2 Assignment 1: Introductory Speech section and upload your speech.
For help recording and uploading your speech, go to the “Kaltura Media and
Webcam Recorder Help” link located in the Help/Resources tab ( ...
The reality is that products and features will fail. How do we make sure they don't fail in vain?
The F.A.I.L. framework helps us make sure that products won't fail in vain. F.A.I.L. provides the tools and techniques which unlock valuable information and learnings that we need to make sure that even if our products do fail, they don’t fail in vain.
Build a Strong Sales Pitch When Selling InsuranceSalesScripter
It can be tough to sell insurance. Everybody needs it, nobody enjoys buying it, and a lot of people sell it.
The key to success is having a strong sales pitch that not only sounds better than the competition, but one that also clearly communicates to prospects.
If you sell insurance, join us for our webinar on “How to Build a Strong Sales Pitch When Selling Insurance” where we will break down how to stand out from the competition and build interest at the same time.
Lean startup – rapid execution in the age of the rooster; kyra davis @ Year o...Year of the X
What does it mean to rule the roost? What if leading doesn’t mean having the loudest voice but means listening very closely? This workshop will explore how today’s top companies are excelling at asking good questions, listening to their customers, and watching their behaviors even more closely.
Creating Personas – A guide, not a templateBen Ralph
The first thing a good UX Designer should tell you about creating a persona is that if you just blindly follow a template, you have missed the point. User research should inform the layout — don’t let the layout constrain the research.
Put simply, don’t just follow a template.
Sadly, this advice is not very helpful when you are starting out, staring at a blank sheet of paper trying to create a set of personas.
At Pearson Education, we design for learners across the globe, at all ages and stages of their learning journey. This increases the complexity of the design process, as there are a diversity of needs to take into consideration. In this case study, Rachel will discuss how she manages this complexity in assessment - from methodologies employed, visualisation of insights to translating user insights into more meaningful service offerings.
Co creating with kids talk at The Research ThingRachel Liu
Speaking at The Research Thing meetup in London about research and design for kids. More details here: https://www.meetup.com/researchthing/events/252329003/
More Related Content
Similar to Expanding the UX Role to Solve Cross-Cultural Business Problems
Agile Baden/Finding Purpose in Chaos with Personal AgilityPeter Stevens
The Covid19 has caused much of the economy to shut down, caused many people to work from home (while taking care of their kids!), and caused many people to rethink what they do and how they do it. The world is coming to an end. Or is it a great opportunity? Or both?
We’ll look at how finding purpose can help you face the future without fear and how personal agility can help find purpose of move forward despite the challenges around you.
Assignment 1 Introductory Speech Four items worth 134 point.docxtrippettjettie
Assignment 1: Introductory Speech
Four items worth 134 points total:
Assignment Item Due Date Points
Outline Week 2 10
Speech (2-3 min.) Week 2 70
Self and Peer
Review Video
Upload (Question 1
answer – link in
Week 3)
End of Week
2
--
Self and Peer
Review:
Assignment 1
(Complete
evaluations)
End of Week
3
54
TOTAL 134
This is the beginning of your journey to becoming an effective speaker! Strong oral
communication skills will be valuable to you throughout your academic journey and are in high
demand by many employers. In this course, you’ll have multiple opportunities to practice and
improve your speaking skills through a variety of assignments.
Your first assignment is to prepare and deliver a short, introductory speech. Don’t worry — your
first speech doesn’t have to be perfect. Assignment 1 is your first opportunity to complete the
process of outlining, delivering, and recording a speech with the Webcam Recorder tool. You
will also review and provide feedback on your own speech and two other speeches.
Instructions: In order to obtain full credit for this assignment, please complete all six steps
below. You may want to print this assignment and check off each step as you complete it.
STEP 1: Read Assigned Chapters
q Chapter 3: Listening. This chapter covers listening skills that will help you complete your
Self Review and Peer Review.
q Chapter 4: Giving Your First Speech. This chapter covers the steps you’ll complete to
prepare and deliver your speech.
STEP 2: Select a Topic
Topic Bank
(Choose only one topic.)
Deliver an elevator pitch that describes your
professional background and experience for
a potential employer during a job interview.
Present a significant event or decision in your
life and describe how it impacted you.
Discuss your dream career or a potential
business you intend to start following
graduation.
Select an object that represents a significant
aspect of who you are. Describe why you
chose it and explain how it represents you.
STEP 3: Create an Outline
q Create an outline or speaking notes in Microsoft Word. A sample template is available in
the “Assignment 1: Outline” section located in Week 2 of your course.
q Focus your speech on 2-3 main points so you'll stay within the 3-minute time limit.
q Go to the Week 2 “Assignment 1: Outline” section and submit your outline.
STEP 4: Deliver, Record, and Upload Your Speech
q Refer to your outline or speaking notes to deliver your speech. Do not read your notes
word for word. Make sure you record your speech delivery with a computer, phone, or
tablet.
q Watch your recording. Do you want to submit it, or do you want to record another
version?
q Go to the Week 2 Assignment 1: Introductory Speech section and upload your speech.
For help recording and uploading your speech, go to the “Kaltura Media and
Webcam Recorder Help” link located in the Help/Resources tab ( ...
The reality is that products and features will fail. How do we make sure they don't fail in vain?
The F.A.I.L. framework helps us make sure that products won't fail in vain. F.A.I.L. provides the tools and techniques which unlock valuable information and learnings that we need to make sure that even if our products do fail, they don’t fail in vain.
Build a Strong Sales Pitch When Selling InsuranceSalesScripter
It can be tough to sell insurance. Everybody needs it, nobody enjoys buying it, and a lot of people sell it.
The key to success is having a strong sales pitch that not only sounds better than the competition, but one that also clearly communicates to prospects.
If you sell insurance, join us for our webinar on “How to Build a Strong Sales Pitch When Selling Insurance” where we will break down how to stand out from the competition and build interest at the same time.
Lean startup – rapid execution in the age of the rooster; kyra davis @ Year o...Year of the X
What does it mean to rule the roost? What if leading doesn’t mean having the loudest voice but means listening very closely? This workshop will explore how today’s top companies are excelling at asking good questions, listening to their customers, and watching their behaviors even more closely.
Creating Personas – A guide, not a templateBen Ralph
The first thing a good UX Designer should tell you about creating a persona is that if you just blindly follow a template, you have missed the point. User research should inform the layout — don’t let the layout constrain the research.
Put simply, don’t just follow a template.
Sadly, this advice is not very helpful when you are starting out, staring at a blank sheet of paper trying to create a set of personas.
At Pearson Education, we design for learners across the globe, at all ages and stages of their learning journey. This increases the complexity of the design process, as there are a diversity of needs to take into consideration. In this case study, Rachel will discuss how she manages this complexity in assessment - from methodologies employed, visualisation of insights to translating user insights into more meaningful service offerings.
Co creating with kids talk at The Research ThingRachel Liu
Speaking at The Research Thing meetup in London about research and design for kids. More details here: https://www.meetup.com/researchthing/events/252329003/
Cultural Nuances and Design in Far East AsiaRachel Liu
As design is becoming more global, understanding cultural needs is becoming more important particularly in China, where culturally it is very different to the Western world. Too often, we make design decisions based on our Western mindset or make assumptions based on stereotypes without real understanding of their needs. This has a significant impact on user experience.
I will share my experience of how to approach designing for cultural needs and how experiencing culture shock in China and 6 months travel in Asia has made me a better designer.
Sharing my experience in the power of sketching by having quick rapid sketching exercises, the reality of sketching that occurs in the workplace and mini-design project in pairs to show the process involved to aid better sketching of ideas
UX Designer's Toolkit - to design a better worldRachel Liu
Presented at the Creative Meetup: http://www.meetup.com/Creative-Class/events/162137382/ on 9th April 2014.
A UX Designer's Toolkit to design a better world with case studies of good and bad websites/apps as well as interactive exercises to understand the Lean UX process
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
7. BEFORE PURCHASE DURING PURCHASE AFTER PURCHASE
First
Lesson
Product
Intro
Second
Lesson
Awareness Interest Commit UseEvaluate
The Problem
Get Started
9. BEFORE PURCHASE DURING PURCHASE AFTER PURCHASE
First
Lesson
Product
Intro
Second
Lesson
Awareness Interest Commit UseEvaluate
The Problem
Get Started
11. BEFORE PURCHASE DURING PURCHASE AFTER PURCHASE
Increase learners
engagement
First
Lesson
Product
Intro
Second
Lesson
Awareness Interest Commit Get Started UseEvaluate
The Problem
12. REST OF THE WORLD CHINA
3% 39%
Refunds within 7 days
13. BEFORE PURCHASE DURING PURCHASE AFTER PURCHASE
21% 18%
First
Lesson
Product
Intro
Second
Lesson
Contract
Signing
The Real Problem
39% refunds
15. “I saw an old lady studying at
Wall Street English I was
highly motivated by her. If she
can do it, I can do it too"
"The environment, English
corner, interaction with
students and teachers,
classroom was bright,
everyone was studying which
motivates me"
“It’s not a small amount of
money…I needed more time
but the sales manager threw
his pen onto the ground. I felt
disrespected and left the
centre”
First
Lesson
Product
Intro
Second
Lesson
AFTER PURCHASEPURCHASE JOURNEY
Contract
Signing
Placement
Test
Tour
First
Contact
Research Presentation
Emotions
Current State - Critical Moments
“I wasn’t happy because i
couldn’t understand my
level and why my test level
is Level 1. I knew what my
level was and was
discouraged after the test”
17. WEST EAST
Trust By Default Distrust By Default
“I give you the benefit of
the doubt until it’s broken”
“I give my trust after you’ve
proven worthy of it”
18. WEST EAST
Trust By Default Guanxi
“I give you the benefit of
the doubt until broken”
“Build trust with me”